Extended Stay America Select Suites Atlanta Buckhead

Laundry facilities onsite Window in the room opens to let in fresh air Bathroom cabinets need to be replaced

Location Odor in the halls No Odor when you turned

Passable

Bianca I checked in the building under my google name and couldn’t still check in with the same email. So I had to do another booking and thy still haven’t sent my money back .

Bad

Location The floors where sticky

Nothing to like Hard to check in no front desk opened, no housekeeping to ask for stuff. There was no shampoo just 1 bar of soap. Most of places which offer kitchenette at least include kitchen items. NOTHING here. things are so old and torn down

Exceptional

Nothing to like Hard to check in no front desk opened, no housekeeping to ask for stuff. There was no shampoo just 1 bar of soap. Most of places which offer kitchenette at least include kitchen items. NOTHING here. things are so old and torn down

The room was missing ice trays. The elevator didn’t work, we were on the 3rd floor. During our stay, the fire alarm went off in the middle of the night and there was no staff on the property to even go look to see if we were on fire or not. Door in the bathroom was halfway hanging on.

Every 5 minutes MARTA train is passing.

Staff sucks

Staff sucks ???‍♂️. Hard to find staff for issues like remote control, key stop working, customer bathroom out of service...staff wasn't professional at all. Charge a deposit and wifi ...

Theft will happen!

Poor

Manni was helpful when I had issues No one else was helpful at all when I had problems. The first room I was given had a messed up shower (like cracks and stains) and broken parts of the room. How did they not notice this when they were supposedly cleaning the room? The laundry facilities didn’t work - you couldn’t get detergent and the staff had no way of helping me (or just didn’t want to) When I checked out, I think the person was sleeping in the office.

Manni was helpful when I had issues No one else was helpful at all when I had problems. The first room I was given had a messed up shower (like cracks and stains) and broken parts of the room. How did they not notice this when they were supposedly cleaning the room? The laundry facilities didn’t work - you couldn’t get detergent and the staff had no way of helping me (or just didn’t want to) When I checked out, I think the person was sleeping in the office.

Staff is very professional and location is clean

Quiet and friendly staff

Do not book here unless you want to follow up with calls to get your deposit back. I'll never use this hotel again.

Front desk staff very professional

Exceptional

Bad

Poor

Surprised for an Extended Stay place there were no plates, glasses (not even plastic!), silverware, etc. Only towels were face towel and bath towel.

The front desk people are almost never present! Let alone how unmaintained that place is!

I paid for two rooms and the hotel only gave me 1 room I would like a refund

I paid for two rooms...

Staff was super rude. Checked in after hours and the staff had me wait in the lobby for over 30 min until they came to the desk to check me in. Staff was reached multiple times by her supervisor but staff seemed unbothered and made excuses why they weren’t able to get to the front. And was very defensive that she was asked to come check people in.

Room was not cleaned. Stains on the sheets one of which looked still wet from whatever substance was on it and someone had used the shower. Towels and soap were on the ground. Room and hallway going to it smelled and were filthy. I requested a refund and stayed somewhere else.

Bad

The evening staff was amazing. I'm a diamond member for choice hotels, and country suites is by far the best choice hotel Ive stayed in. i Pool was closed

The evening staff was amazing. I'm a diamond member for choice hotels, and country suites is by far the best choice hotel Ive stayed in. i Pool was closed

Great stay overall! The hotel was clean, comfortable, and well located. Special thanks to Abu, who went above and beyond to take care of me, especially with my very late check-in and early check-out. Really appreciated the kindness and professionalism. Would definitely stay again!

The hotel needs immediate renovation. The carpet is worn and needs replacement and the wash cloths that were provided were old and worn. The price was good but I can see why, also there is not a staff member at the front desk 24 hours. The room doesn't match the pictures.

My room smelled like mildew and mold. Then after staying one night. I woke up to pest and not the ones you can easily get rid of. Would not recommend staying. That’s just me though. Also took me a week to get my 100 deposit back after the manager told me it would take 3-5 days. He didn’t release it when I checked out. Had to call up there to see what the hold up was.

The first room I entered didn’t even have a toilet seat! So they moved me to a different room that wasn’t clean at all- someone with red hair stayed here before me, it was gross. And last, the smell of urine was strong in the room too. I wanted to ask for a new room but I’m disabled and moving my things again would be too much for me. I’m asking for a full refund.

Pool was closed. A/C unit worked fine. Room had a pest and mildew problem though. Was very uncomfortable. Staff is nice and willing to help fix any problems

Nothing Roaches . & not to clean

Nothing Roaches . & not to clean

Pool was closed

This hotel is very bare bones. There are no amenities to speak of. We had 2 bath towels and 2 washcloths, but no hand towels. No coffee pot was provided, and no coffee in the lobby. There was no table and chairs as I expected in an extended stay. Homeless people were in the parking lot. The Marta commuter train runs just behind the hotel and is quite loud. I won't stay here again.

Nothing

Location Nothing

The staff is exceptional.. thanks again

Passable

Staff was

The atmosphere changed from walking outside to inside

The location The atmosphere changed from walking outside to inside

The room was musty and stale, the a/c unit was not working. There was no staff on the property and the room telephone did not work

Location was decent. The hallways reeked of tobacco and smoke, definitely not kid friendly. The elevator seemed very unstable, trash at the entry way of the room hallway was piling up which produced an awful smell attracting bugs. The room was decent within itself. The tub seemed worn out and scratched, the TV was very wobbly which could become a liability and fall on me for property damage. Also I found a live room on the room phone as soon as I entered the room.

The hallways reeked of tobacco and smoke, definitely not kid friendly. The elevator seemed very unstable, trash at the entry way of the room hallway was piling up which produced an awful smell attracting bugs. The room was decent within itself. The tub seemed worn out and scratched, the TV was very wobbly which could become a liability and fall on me for property damage. Also I found a live room on the room phone as soon as I entered the room.

This place was awful. Non-smoking rooms smelling like cigarettes. Pull out bed being worn down and stained. When we arrived after hours we had to wait until the lady in her moo moo came to check us in and then the whole family of hers started being loud and she’s yelling at them too. Then the cops showed up and went to beat a guys door in. This was a horrendous stay.

The staff is extremely friendly and there to serve your needs during your stay.

People hanging around in the lobby and it so small and the smell in the lobby. I checked out on Feb 28 today is March 13 and still haven’t received my incident deposit.

This was not the best place in my opinion. I was unaware that this extended stay was used mostly for weekly/monthly guests in this area. It was more like an efficiency. Property is old and very outdated. I do not imagine me staying here again.

If I just had to choose I would say getting out of the hotel and onto the main street is like fighting for your life lol. That main street don't play, but you can't even be mad because it's like super convenient to everything you need, literally.

your hotel operates 24/7, but when we arrived around midnight, there was no one at the front desk. We waited until 3 a.m., but no one came to check us in to our room. I made many phone calls. Some staff said someone would come, while others said they could not help because I booked through a third-party app and there was an issue with the reservation. After everything that happened, I did not receive any refund at all

They need new beds! Mine was caving in the middle very uncomfortable!

No good

No pillows, no service at the front desk to help and still haven't gotten my deposit back yet.

Checking in was horrible

I paid for my room completely online I read all agreements and followed directions as provided on booking.com and what is provided on extended stays website i made screenshots the only deposit mentioned is a pet deposit in 2025 I was almost rapped on Oakland park Florida I was also brutally beat in Fairburn ga and abandoned and this caused me.pain to pay for a stay a be denied my stay once the property manager met a black women at his desk I was not disrespectful or condescending he refused my stay after claiming a 100 dollar deposit was due upon arrival that is not on booking .com nor extended this left me outside I had just got released from the hospital and the hold on my prepayment left me strained I need to speak to your risk management team The room that I paid for should have been ready without additional cost or strain on my heart anomaly

Back door would open. Had to walk around building multiple times

Overall a good value though.

They stole my money off my card after I came they took my id then Had me leave. ... After they still charge my card and had people lying when I call for my money

Booked for one week and the staff refused to take the trash out of our room,rooms don't get cleaned during our stay

The door to the room would not lock when we left. The hallways were very dirty. We were told there was no microwave in the room we booked. The cupboards were falling off and drawers did not close. Entire experience was a disappointment. And the reviews on line do not represent the property at all.

Bad Everyone and everything

Clean room amazing stay

👍

Nothing I did not stay there. The pfrontdesk person showed up 45 mins to heck in amd there was one room only avaiable that was booked for us but it was smelling bad. There was trash in the hallways, cat litter and then we asked to change room, they didn't have any other available. The fontdesk person told me she will cancel the booking and will give me full refund but i have not received it yet.

Every area was Great.

Yes

staff was barely available when we needed them. also never got my deposit back

Couldn't get in front door with key. Had to wait till someone was passing by to get into lobby.

Room was too dirty with bad smell everywhere such as hallway, check in counter...no coffee, no water, lamp was broken, floor was damaged and all items in room was too old and broken.

The hotel was nice and cozy very quiet staff was also nice

No ice no fitness center or breakfast

Not much to complain about

The room lock key didn’t work eveyday

Rooms were filthy. Poop still in toilet in one of the rooms. They weren't able to give one room two beds so I received a call that I would get two rooms one at no charge. i am in the process of requesting money back as we felt very unsafe at this hotel. Hotel attendant would not come out of office to take keys back as we left 10 minutes after check in.

Staff was very nice and friendly. Room was nice, clean and warm! The only issue was we got back to our room around midnight and our keys did not open the doors. Very cold and very uncomfortable situation.

The pest control could be better ! The smell and the atmosphere could also be better over all is was a basic good stay no troubles !

Do to my work schedule I didn't see the staff, except during check- in

The room smelled nasty, the place is old, the hallway is nasty and dirty, the staff failed to provide adequate information on how to use the facilities and I was locked out because the main door lock did accept my key. 0/10

I am requesting a full refund.

The lobby reaks of weed, toliet didn’t flush, cleaning rag on floor, sticky floor, carpet coming up, non smoking room that has clearly been smoked in, no towels and trash piled up near the elevator.

The staff was accomodating

I was told that I can get my room at 3am in the morning of arrival then when I got there they didn't let me get my room due to coming in from out of town. After I specifically told them I was coming and they said ok let them know when I got to the property. It was not a success. Didn't get my room so doesn't apply

Location was excellent. Looked good from outside Room was not clean. Drawer fronts were missing. Stove did not work. Be advised that there are no cookware, plates, coffee maker, etc. in the kitchen. If we hadn't needed a full sized refrigerator/freezer, we would have left immediately. We did go to the local store to get disinfectant before we sat on the couch. The garbage piled by the elevator stunk. I know it is the policy of the hotel to leave room garbage there, but there must be a better way.

Very friendly staff and very cooperative on addressing any issues I may of had

Staff was helpful with small asks. Staff office is not open 24/7. Security deposit takes too long to be refunded.

I loved the view, the room, quietness Everything was perfect

Nothing. Extended Stay feels that corporate policy is more important then leaving someone's 19 yo daughter stranded due to a descripency between Extended Stay and Bookings.com. Extended Stay's front desk stated that their policy is that only over 21 can check in despite the Bookings reservation system stating over 18 was ok. There front desk stated that hotels could override the policy but their manager stated that they would not for any reason. Leaving my daughter stranded 1000 miles from home. Extended Stay did not care. She was thankfully able to find another hotel near by that was glad to let her check in. Better hotel at a slightly low price per night.

Yes good

The staff were great at this property. The problem is that this hotel is being used like an apartment building and is filled with people living there. The common areas are dirty and smell like cigarettes and vape. The rooms are run down and are uncomfortable. My room was clean, that is what earned the 2stars. Overall, this is a property to avoid unless you’re looking for long term, temporary housing.

Customer Service was fantastic, clean room !!!

Cleanliness doesn't look important to them. There's an old odor throughout the hotel.

Unsafe area and loud visitors or hotel residents!

Overall it was pretty good, we didn’t have a shower curtain in the bathroom and no extra blankets for the pullout.

pleasant

This place should not be placed under hotels. It needs to be placed under motels, not only was the front desk, person not friendly, but did their best not to engage with us upon arriving going up to the elevators entryway was filthy when we got on the elevator, it was extra filthy The floor that we stayed on which was the fourth floor 410 filthy whole room filthy the walls filthy. The floor is filthy. Matter fact the only thing in there that look like it was clean was the refrigerator. The smoke detector was not even up on the wall. It was laying on the table if I tell y’all the towels look like they should’ve been at the Goodwill. The sofa was nasty. The side tables on the bed was nasty. The walls were peeling, but the carpet that leads in the hallway when I say it was extra filthy, I did not even sleep at 3 AM. Someone was jiggling the door to get in my room. I went downstairs and I didn’t realize that the front desk closes at 10 o’clock. that means if anything was to arise happen During the night there was no one on the property to help you then if I tell you, there were no hot water. We’ve been running around all day and I said well at least I could take a hot shower. No the water was cold so I give this hotel rating under a zero please do not take your kids there. This is the type of hotel that you would take a prostitute to have sex with her for a couple hours or him and you leave. This is no place for no one to stay now. I understand if you’re low on cash

Good

I love this property from the front desk staff to the housekeepers they are all fantastic they go out there way to help you with all your things rooms are clean and in good shape the property is also maintained well it’s close to everything you would want to eat and is also right next to the Marta station very convenient great place to stay at would recommend anyone to this property….

First room I was assigned hadn’t been cleaned and needed renovation. The second room I was assigned (119) had a huge urine puddle with a wet hand towel soaked in it. The whole room reeked of urine. Was told I could either take that room or get a refund. I had no place else to go so I stayed and cleaned it myself. One of the most disgusting experiences of my life

They didnt have the room I reserved. They made me pay extra for a room I didnt reserve. There were bugs in the bed. I was there for 10 minutes before I left.

I CALLED AND KEEP GETTING PUT ON HOLD OR HUNG UP ON!! I WILL BE TAKING LEGAL ACTION!

Horrible customer service !! Worse I have experience by far!! Was locked out room for 5 hours BECASUE key card stop working. And there is no over night staff!! Luckily I had a planet fitness membership across the street !!! Then wanted to refund me $22.00

If I could give negative stars, I would. This place was beyond unacceptable. The condition of the room was appalling—filthy floors, stains everywhere, and an overwhelming odor that hit me the second I walked in. The photos online were clearly false advertising. It looked NOTHING like what was promised. The staff? Completely unbothered and rude. When I brought up my concerns, they acted like I was inconveniencing them. No apology, no solution—just attitude. On top of that, basic amenities like working Wi-Fi and clean towels were nonexistent. I felt unsafe, uncomfortable, and scammed. I wouldn’t wish this place on my worst enemy. Do yourself a favor and book literally anywhere else. This was a nightmare.

Property was poorly kept. Manager at front desk absent. Place smelled really bad and was full of cops. Didn’t feel safe or clean

Because of Extended Stay Me and my friends ended up in one room some of use sleeping on the floor i will never book with this company again

STILL WAITING FOR MY 108.00 deposit to be returned almost a week later.

Going on and on about there magnificent stocked kitchens. If I wasn’t a 6”5’ tall man. I wouldn’t have felt safe there.

Terrible experience first time from Extended America hotel chain. This hotel is old , small rooms. Horrified when saw cockroaches. Staff is good and supportive! 2 star for hotel, 4 stars for staff.

I did like the hallways they were dark and not clean the carpet was dirty. The bathroom in the room was not acceptable the tub was brown and black no plug for the tub the room was dark and the color was terrible

They were very friendly very nice the hotel is clean it’s self … I didn’t like when asked house keeping for towels she told me I had to go to the front desk . I had been there for a week me and my daughter … we here comfortable other than that

Customer Service was excellent 10 stars 10 stars

There was nothing I liked about the property. I almost didn’t stay, but I did have a small dog with me. Unfortunately, there was really nowhere to walk even a small dog.It was the most unclean and unkempt property I’ve ever stayed in. There was garbage piled on and around the bins as you got off the elevator on the second floor. In the room, theTV remote was broken and without batteries, the tub had patches where the lining was missing and should be replaced, and the shower was a trickle. The bed skirts were filthy.

Pleasant stay-convenient, close to shopping and restaurants, and right next to Marta train station. Would definitely stay again. No problems with check-in and room was nice, except for hard beds, lack of coffee pot, and lack of kitchen utensils. However, the benefits of the location outweigh these minor issues. Lenox Square and Phipps Plaza right up the street, along with high end eating establishments, although there are also moderately priced restaurants and fast food options. Easy to park with no parking fee. Not an upscale hotel, but good for the price and many extra perks.

I was told I’d get my money back for having to leave due to the weather. But have not been refunded yet

Smoke detectors was unplugged an door off the hinge

This was very nice Hotel, Stayed for 2 nights everything was well kept updated. Only it wasn’t microwave but whatever other than that will stat here again

It was just a disaster

An extended stay that provide no dish ware, utensil, cook wear, no cleaning service. Awful

room smelled like PEE. The Lobby you could tell someone had been smoking WEED. everyday I was there and was trying cover it up with Incense.

I will never book there again.

Not clean at all very unfriendly staff and SMELLS....

The couch was not cushioned you sunken in no chair at the table to sit the kitchen had no pot plates nothing the hallway smelled horrible

They were charging to use the dishes at a extended stay there should be a warning.Roach in the fridge scared my little girl. Location sit on train track .

Perfect, Seamless Clean

My stay is always pleasant.

Very safe area to stay.

Very nice place to stay.

It was a clean place to lay my head. Nothing to brag about. Functional.

there were roaches running in the kitchen and bathroom sinks. i was bleeding from the bug bites on my ear lobe. i assumed the bug was hiding in the bath towel that i was not aware of how bad the situation was.

Great service!

Bathtub was filthy. Dog across the hall was barking and i think they were there alone nobody was telling them to stop or tryi g to settle them

Parking all around the building. Train/Marta runs close behind the building. They run late and start early. Stove and refrig were not working. They had no one to fix them nor did they offer me another room with the working items. Microwave did work. Price was OK. No overnight front desk clerk. Doors lock at 1150pm. Use door key to get in after locked. Laundry was nice.

Convince

Midnight for check in and no one was at hotel for me to check in. The window was closed. I never have seen hotel without check in staff in night in my life. I had to find another hotel. So inconvenient.

It was a comfy and quiet relaxing hotel would stay here again

The bathroom door was completely broken, and the cabinets in the bathroom were chewed up by some sort of animal, or just old. The whole place needs renovation. There were curly hairs on my towels (didn't use them), and the second one had makeup stains. Will never stay here again.

Maintenance was minimal, and there was no around-the-clock staffing. Also, the image of the lobby is outdated, and the other is not an aluminum roll-up for the lobby, so it is not appealing.

My horrible experience started at checkin the front desk clerk was rude and ghetto. I was asked for a $100 deposit and the hotel was a dump with people living out of it. Went up to room where cabinet doors were hanging the chair to the desk was visibly filthy the carpet smelled like vomit and the highlight was the roaches. Yes the hotel had roaches and had the nerve to require a deposit. Which I’m currently waiting to be refunded to me. There were guest with dogs and they barked for a good part of the night. And the second day of my stay there was a letter in the elevator telling us we would not have water from 10am to 3pm it was a horrible hotel stay I would never return or suggest anyone to stay here it’s a good area but that’s literally it the roaches was way to much

Place is dirty, microwave blew first day, phone outlet missing, $2.00 for each towel you want to use, no housekeeping services, uncomfortable beds not even 1 star. Filthy carpets. Area is ok

Parking lot. I called. A representative at hotels.com and she was unable to get in contact with the hotel as well.

The room was clean but the hardwood/ linoleum floors were not and needed to be stripped and waxed. There were no pots/ pans/ dishes at this so-called Suites Brand location. This room did not even a coffee pot- nothing like the other Extended Stays do. The pool was no longer in use and was an eye sore of filled gravel and moldy water. Hallway carpets need routine cleaning.

They overcharged me TWICE ! First was for a 'security deposit' that was never supposed to post, but it did. Then a second 'mystery' charge appeared for of the security deposit. Two emails and a phone call message went unanswered. Had to dispute with CC company and even cancel the card. Avoid this sleazy dump, there are nicer hotels nearby for a little more money !

Had roaches

Didn't get to check in because of deposit issue. Never steped foot in room and never refunded

The floor was coming up in the bathroom.

Delightful stay!

I had good rates for the room, but I was disappointed that and didn’t include breakfast, but and wish we would’ve had a wrong room closer to the elevator

I like nothing about this place. Features or amenities that are stated on Expedia is not what it is in reality. The smell of smoking is unbearable and I got sick. I had to check out before my full stay and to check in at another hotel.

Incorrect information, no Kitchen utensils.

They should let people know that the train is behind it and runs every 15 minutes. They need to change the batteries in their smoke detectors.

Upon our arrival to our floor there was a large pile of garbage/bags of garbage that smelled as if it had been there a while. Left the next morning and the trash was still there. There was no one at the front desk and there was a locked gate in front of the desk. It seems like this is more of an apartment building than a hotel. I paid $154 dollars and wish I would have chose a better location for the same price. Don’t stay here unless you have to.

The hotel itself was okay, but the service was absolutely terrible. When we arrived to the hotel to check in, there was nobody at the counter (this was evening, not even night), amd had to wait a few minutes. Not ideal, but fine. The next morning, we went down to check out sometime shortly after 9. We're from out of state, we wanted to get in the road. Again, there was nobody at the counter. I call, and they tell me to just leave my card keys on a table by the door in the lobby?! Like, anyone can just grab them and steal them. So, i politely tell the lady on the phone i wasn't comfortable with that (for obvious reasons) amd wanted to check out in person so it can be processed and get my refund for my deposit. Lady got a serious attitude with me, very rude, finally said she was coming and we still had to wait around 40 minutes for the rude lady to come and check us out. Pathetic. Also, 4 days after check out, still no refund for our deposit, so we had to call and finally received it 5 business days after check out. Pathetic, terrible, lazy, rude service.

The staff was not helpful at check in. The staff was not even there in the morning. The restroom in the lobby area was not working. There is no breakfast or coffee as stated on the website, not even coffee making service in the rooms. One of the rooms in our party had no water in the shower. The rooms were not very clean. I would not stay there again.

Hotel needs a lot of work. Waited 20 minutes when arrived, nobody was at the desk, to begin checking in. The room was extremely humid and had a bad smell to it.

The service was really great. The scenery was beautiful!

Room needs renovation. It is very outdated and stains everywhere. It was very uncomfortable. I booked for a week but checked out the first night. Staff were very professional and tried to be accommodating.

It was absolutely horrible!! I first called wailer that day to let them know that i would be arriving late they told me no problem. Then once i arrived i called the line they had which gave me the run around. called another number they had posted only for the lady to tell me to call the other number back and if they don’t answer then she will come instead of her just coming on down to help. the first room was absolutely nasty and multiple things were broke, so requested another room. The new room stunk sooo bad it was unbelievable. So i decided to just not stay and leave and drive all the way back home!! They said a refund will be issued i absolutely hope so!

...never stay here again; cuz, roaches... heck no... this is the worst. I was unable to get any assistance from GM Abu Tal? Or ? Sunzi... Front desk who said that the GM would contact me but has not. I should upload my pics, but that's too disgusting. Another review stated an issue with roaches. Reviews are important.

We’ve stayed at numerous extended stays around the country. My wife used to work for them and we’ve had a high opinion of the brand. This hotel let us down. Especially be so close to Buckhead. We paid a similar price for a Marriott property just down the road.

The property used to be well run and maintained, but now it's standard of management is extremely poor, discorteous, very arrogannt, with abysmally poor customer service!

Hotel had German roaches mold and German roach powder everywhere! Whole place smelled of extra curricular activities! And definitely not a family friendly establishment!

The person at the desk was nice.The entry lobby should have given me an indication of the property condition.the elevator had a dirty floor.Carpet on the way to the room was littered,we entered to find the room still dirty,a dingy carpet,fire alarm sitting on the table,we turned,went down & asked for a refund.It was Friday night & took a while to find another room.I was with my young daughter.I could tell the owner does not care about this property.I am in the hotel industry & very disappointed that it is even available.

This is not a bad place. There was a spider and roaches but the room we had was fairly clean. Beds are alittle hard but it is close to the Lennox Mall. You can hear the tram and trains constantly.

The place smelled of marijuana the entrance the hallways the room smelled of smoke there were cockroaches in the room both dead and alive I slept with the lights on didn't really sleep the drapes were handing off the rod falling off overall disgusting

100$ deposit at check in

I just want to say Extended Stay thank you for the hospitality and comfort you showed me and my family while we were there. We were in transition of finding a new home and you all came right on time. I couldn't have made a better decision. The area was so convenient for shopping and etc. The only problem we had was the key card constantly needing to be changed out. Other than that we enjoyed our stay.

The staff patiently went above and beyond to help me solve issues I encounted.

.

Had roaches

The staff here is excellent and friendly the gentleman overnight and the lady early morning and housekeeping were lovely. Unfortunately the room was infested with bugs. Not just one or two several and the toilet was inoperable.

Great staff

We enjoyed the stay , safe location, staff was very nice.

The staff, including Ms. Lisa, Ms. Alex and the cute guy with the MJ earrings haha. I couldn’t leave this review without showing appreciation to the property’s manager, Sanna. They all make it a pleasure staying with them while I’m on business and also in between my lease at my home. Thank you again for treating me like family, keeping the property clean and safe! Would definitely recommend. 10 outta 10!

Don't stay here if you see roaches. Apparently an infestation of roaches has started. This location has gone down to 1 star due to that. I can overlook minor damage but bug infestation to the point where they crawl all night everywhere. It seriously need help to get rid of the roaches. Professional exterminator that stops roaches. What a waste of a once great hotel. Maybe the laundry room flood started the infestation not sure. Hopefully they get it done and evict them roaches. Not a complaint person so for me to respond with this is bad.

The staff is awesome

Had a dinner at 615. Waited for 30 min for a front desk associate to check in. Called corporate 4 times. Another guest knew where the front desk attendant was and called her. Missed dinner meeting. Tons of hairs in shower. Not worth any amount of $.

No mgr on site many times. Never received a tv remote. Could not watch tv. Breakfast was a joke. Property under repairs poor.

This property needs a lot of basic work. Was not clean or well maintained.

The only thing I liked about the property was the exceptional customer service I received from Alexandria. I was very surprised how this property was located in Buckhead/Brookhaven area. The people coming in and out of the place appeared sketchy so I opted out of staying there. I immediately called Expedia to report it and they were amazing!!. The care and attention I received from Alexandria was amazing!!!

Brief stay for family visit. Good location. Basic amenities. Had to recheckin on third day which was inconvenient.

Need updates Strange smell

Love it

There wasn't anyone working the front desk, stood there for over an hour, finally called hotels.com and they works things out for another hotel.

Couldn’t sleep after seeing roaches. Horribly dirty

I liked the convenience of having a lot of shopping areas close by

Great!

Excellent service and the front desk staff especially Desmond was absolutely amazing and extremely accommodating.

Keys barely work….. best view of Marta train

My husband and I did not like the property in the hotel whatsoever. It was falsely advertised. Thanks for falling apart. The train tracks were flies behind our window and we’re not able to sleep at night. Broken glass in a parking lot. Smell of weed in the hallways of the hotel. Bedroom smells like smoke and it was dirty and things are falling apart. Staff was rude. We highly don’t recommend this place to anyone.

The lady booked me was very helpful very nice and always willing to help but the man that was at the desk this morning was evil no customer service African guy my room never got cleaned it was smelling like mold in the room blood stained on the sofa mattress just nasty and even the hall ways smelling disgusting

bad experience! One employee for the entire hotel during my stay. Room was not ready for the total number of people on the reservation. Breakfast was not available. Battery-free TV remote control. Never!