DoubleTree by Hilton Atlanta Airport

Nothing to write about the experience was great

The room was dirty, there was stains on the bed sheets, bathroom and walls. The room light switch does not work. The floor bedroom floor is so dirty and disgusting. Zero out of 10 for me

Hotels was very nice and well kept

Room was very clean

None

Dirty room , drawers had garbage in them . Bathroom had no soap, the container was empty .. shower was dirty and not cleaned

Dinner at the restaurant was fabulous! We dined there 2x during a 6 nights business trip. Great airport shuttle. ON TIME every 30 minutes. Can’t beat it!

Excellent hotel just need more parking

The room was in need of a new mattress, it had a need pocket on one side of the bed, it was very visible and I literally had to keep scooting to the center of the bed to avoid it. The water in the shower took a while to get warm and the bathroom cabinet was peeling. Definitely need some upgrade. Overall place was not terrible but the front desk staff and the bartender need an attitude adjustment. First off the vending machines didn’t have bottled water so that left the customers to ask the front desk for water. It was like I was asking them to provide me with air to breathe, so rude then one told me they didn’t have water, only to give me two small bottles after she saw my reaction to her rudeness. The bartender was oh so slow and unwelcoming, she paid more attention to her friends at the bar than the actual guests.

Location is good Run down - for the price it should’ve been kept up more

Location to the airport was perfect, and the warm cookies are always a delight.

Very good

Exceptional

Bathroom had hair all over the floor and room doors are broken

Very very clean

Facility, room, bed, cleanliness Nothing

Everything was great.

The lights in the room didn’t work it’s was previous hair already in the towels. Got two keys and one didn’t work, toilet had a weak flush so we had to keep getting maintenance to plunge the toilet.

* There was no hot water in the shower during my entire stay, which forced me to wash in the sink. * The bathroom door had peeling paint, giving the room a worn and poorly maintained appearance. * There were noticeable marks and debris on the walls, and the room did not appear to be thoroughly cleaned. * I was unexpectedly checked out because a full authorization hold had not been placed on my card. As a result, I had to go through the check-in process again the following day, which was inconvenient. * One of the amenities I was looking forward to was the complimentary cookies, but I was never offered one during my stay. * Upon arrival, the light near the room entrance was not working, and the bedside lamp was missing a light bulb. Overall, the combination of maintenance issues, cleanliness concerns, and service inconveniences made for a disappointing experience.

While the front desk team gave me a kind welcome and even changed my room ar my request (to a higher floor), my room was not cleaned throughout my four-day stay. The first morning I realized there was no shower gel in the shower, the second morning I did not fing shampoo, regardless the many request the shampoo bottle was not replenished until my last night, after the 4th request.

We only had hot water 1 of the 3 nights we stayed. They charged $75 to park that I was not made aware of prior to my stay. And they put a $70 PER NIGHT hold on my card twice in case we messed up the room. So an extra $420 was held. Not impressed at all.

Well I was very clean and very safe environment staff was very polite

Was a calm peaceful stay

no breakfast. location very good I switched to three rooms. first dirty. second smelled like a heavy scent of menthol or vicks. third room was decent.

The staff at this property were incredibly helpful and welcoming during our stay! However, there were a few areas that could be improved. We always have takeout food when we travel, so having a microwave in the room would have been a very useful addition. Additionally, we noticed some stains on the couch/sofa in the room, and there was a very strong, unpleasant odor/stench on the 5th floor that definitely needs to be addressed.

Booked a room at the Hyatt in Expedia, with Less than 3 weeks before the trip was told they couldn’t accommodate us and switched to double tree. I had to switch rooms THREE TIMES. First the bathroom shower and sink were leaking and loud. Then they didn’t have the proper room we booked- 2 queen and a couch. We needed up stuck in a king and a couch which we couldn’t properly fit on. Ceiling had leaks. Multiple outlets didn’t work. Couldn’t get ready in bathroom with no outlet but the mirror in the room was blocked by tv and had no light. Elevator sounded like it was going to drop and fall any second. Housekeeping just walks in the room- I was getting dressed. You can tell it’s old and run down and they tried to seal some paint on but overall it was dingy and dirty and looked like the walls could cave in any minute due to the multiple old leaks u can see they patched up not correctly.

I had to get switched to another room due to the rust inside of the shower, bathroom wall, and floor dirty. The next room I went into was not clean. The floor in the bathroom on side of the sink was very dirty. The cabinets were dusty by the refrigerator. The refrigerator didn’t really get cold. The cabinet in the bathroom were missing handles.

Awesome

Staff was amazing! The front desk guy was very pleasant. It wasn't the cleanest. The carpet in the room, I wouldn't walk on without socks.

Good

Closeness to Malone’s restaurant

Great hotel stay. Close to the airport.

Good stay

Front desk girl was rude

Convenient Front desk girl was rude

For the most part it was a wonderful place to stay. The only issues were overpriced treats and no microwave in the rooms.

The room was fine. The front desk staff was ambivalent to say the most. The shuttle drivers were great.

Loved it and the fresh cookies

Everything was great with our stay !! Customer service was top notch

Not enough front desk clerks to handle incoming shuttle guests. Doubtful if we would stay there again. I thought a Hilton property could do better than that.

No wash clothes available. Big Crack in shower wall. No cookies upon arrival.

Not great but cheap enough for a one night layover

You have to pay for parking which sucked. Walking distance from some local eateries so that’s convenient!

Paying for parking

Paying for parking

Online, the hotel advertised that parking was included, but upon arrival we were charged an additional $24 per night for parking. We also had a very disappointing experience with the front desk staff. When I brought up issues with our room, I was told there were “no other rooms available.” However, moments later, the guests in front of me mentioned similar issues and were immediately offered a different room. The difference in treatment was very noticeable and left us feeling uncomfortable and unwelcome. We originally booked a king room but were told only double rooms were available. When we asked if they were double queens, the receptionist said yes, but they were actually full-size beds. The cleanliness of the room was unacceptable. The sheets had makeup stains on them as if they had not been properly changed from the previous guest. There was hair in the shower and on the toilet when we arrived. To make matters worse, my husband walked into the lobby restroom and found a man openly doing cocaine on the sink. That alone made us feel extremely unsafe staying there. Overall, this was one of the worst hotel experiences we’ve had, and we will absolutely never stay here again.

Charging for parking to your paying guests? AND no free breakfast? This place felt like a money grab.

Online, the hotel advertised that parking was included, but upon arrival we were charged an additional $24 per night for parking. We also had a very disappointing experience with the front desk staff. When I brought up issues with our room, I was told there were “no other rooms available.” However, moments later, the guests in front of me mentioned similar issues and were immediately offered a different room. The difference in treatment was very noticeable and left us feeling uncomfortable and unwelcome. We originally booked a king room but were told only double rooms were available. When we asked if they were double queens, the receptionist said yes, but they were actually full-size beds. The cleanliness of the room was unacceptable. The sheets had makeup stains on them as if they had not been properly changed from the previous guest. There was hair in the shower and on the toilet when we arrived. To make matters worse, my husband walked into the lobby restroom and found a man openly doing cocaine on the sink. That alone made us feel extremely unsafe staying there. Overall, this was one of the worst hotel experiences we’ve had, and we will absolutely never stay here again.

Charging for parking to your paying guests? AND no free breakfast? This place felt like a money grab.

Parking is horrible had to pay 25 to park in hotel lot and park car yourself

Breakfast needs improvement, the young lady on the bar staff was great!

HOWEVER some things that are important to note, and maybe I missed it when I booked. Parking is $25 per night, that was $50 I hadn't budgeted when I arrived. Also, breakfast is not included, they DO have very good breakfasts, but it's basically the price of going to a restaurant. Me and my kids, I think cost around $40 for our breakfast... which I also didn't budget for. I don't know if May is still early in the season, but they have a really nice outdoor area, but the pool was green and gross, and the firepit was full of water with old logs floating in it... it would have been nice to sit outside by a fire. TOTALLY GREAT NERD BONUS: The hotel is located on the same street as one of the 196 Muffler Men statues left in the United States. That made up for the parking and breakfast costs.

No, walk-in shower was available & the parking price is ridiculous ... $47.00

staff were a little stiff at check in. Didnt make is feel welcome.

Our overnight stay was wonderful! Nothing.

Our overnight stay was wonderful! Nothing.

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Great place will stay again

Exceptional

$25 parking for guesses it’s insane for a $200/night room. The bathroom poorly cleaned. The front desk staff not friendly. The service to the conference room (water, coffee, trash pickup, A/C) deficient.

it was in a good location. However, the rooms were very old looking, bathroom toilet didn’t flush, wallpaper peeling off the wall and they charge for parking $25 per night. No breakfast included so for the price it really wasn’t like ideal.

Not enough towels

It is what I expected.

The young gentleman at the counter the night I checked in was absolutely helpful, kind and friendly as well as the young man who handled parking the next day. They were the best thing about my stay. I called for towels and waited for 6 hours and ended up washing my hair and showering with a hand towel. I was told by housekeeping they were unable to keep up with laundering and getting towels in the rooms. That’s unacceptable. Those towels I called for never showed up. There was sludge around the bottom of the shower door. The handle was broken on one of the doors of the closet. The breakfast was thrown together and mostly out by 0830-0930. The young lady walking the floor and clearing tables was very nice and helpful. When I checked in Friday night the young man at the front desk was super helpful and working as quickly as he could to check people in and accommodate all the people standing in line for towels. It was shocking to me that towels of all things would be such an issue. It put a huge kink in hour plans to be deprived of showers before going out of the hotel. I was absolutely blown away that a Hilton hotel would not be stocked with enough towels to accommodate the guests! Needless to say, I won’t be staying in a Hilton hotel again.

The breakfast is not worth paying for.

No microwave and bathroom is a bit small.

Good

Passable

Parking near the hotel, felt safe. Got to Atl on a delayed flight at 2:00 am, called shuttle. As I was riding, booked a hotel Doubltree because it cheaper on line. Arrived at hotel around 2:40am. Agent said I booked it on Sunday& could not checked in until 4:00 pm. It was actually Sunday 2:40am. I had been flying since 2:00 pm on Saturday from SFO. I am 76 years old, but I could not stay at your Hotel. Agent said we have room, but you would be a walk customer & it costs a lots more. I choose to drive home 1 1/2 hour home. This is Sad, is this how you treat Senior Citizen. I really needed my $ back, because I could not stay & had to drive . I am a Hilton Honor Member. I will be waiting for your answer.

Yes it was

The booking states breakfast was free I paid 20 dollars every morning I was there for breakfast for me and my wife. I we could not get fresh towels while we were there not sure why the staff gave us hand towels to wash up and dry off with. Only thing that was good was the cookies.

Everything The refrigerator was not working

Everything The refrigerator was not working

Availability where an embassy consulate delegation was meeting with constituents to address matters for its Filipino citizens. The smell of marijuana was everywhere! Unfortunately, it appeared that the staff was the biggest user. The breakfast was a huge disappointment. Food quality was disgusting and bins not replenished. I had to hunt down my own coffee.

Availability where an embassy consulate delegation was meeting with constituents to address matters for its Filipino citizens. The smell of marijuana was everywhere! Unfortunately, it appeared that the staff was the biggest user. The breakfast was a huge disappointment. Food quality was disgusting and bins not replenished. I had to hunt down my own coffee.

Please get new elevators put in ‼️‼️‼️

everything was very nice

Very good

Filthy!

We had to wash our own towels. Never replaced.

Coffee Machine didn't work.

To make matters worse, I lost my wallet during my stay. I contacted the staff, and they told me they would check and get back to me, but I never received a call. I ended up driving back to the property myself, only to be told that my room had been reassigned immediately after I checked out, so they claimed the wallet couldn’t have been there. The whole situation felt disorganized and dismissive. I came here expecting to relax and have a good time, but instead the experience was stressful and disappointing. I understand that problems can happen, but better maintenance, communication, and customer service would have made a huge difference.

Great

Certainly located very inviting atmosphere, very knowledgeable and kind staff, clean, quiet few restaurants within walking distance very safe area. Awesome.

Not forecoming about the extra $70 dollars they took off my card.. front counter staff was rude and seem irritated

The property was good. The room we were in could've used a bit of work but overall the stay was fine.

Incredible trip. Everyone I came in contact with was knowledgeable respectable? And very hospitable.

I liked the location of the hotel and it was decently clean. I arrived at the hotel to be bombarded by signs of a parking fee and signs of secure your valuables. I did not know about the parking fee, but I would like to think if I am paying to park the car that the lot would at least be secure. Then, the thermostat in the room was not working, so I called the front desk and asked for assistance with getting the room cooled down. I got a call from the front desk with some instructions on how to cool the room down. I felt some relief, so I went to sleep then I woke up 2 hours later in a full-body sweat, right before my alarm was supposed to go off for my morning flight. At this point, I just decided to get up and leave early for my flight making my total stay 5 hours, which was not worth my money. When I checked in I knew I had limited time in my room, I feel like it was wrong to try and spend time coaching me through a room with a cooling issue rather than move me to a new room that had a proven cooling system that works. Because I was not afforded that opportunity and did not get the sleep I needed, I feel like I should have been offered some compensation. Instead it was suggested to me that I should have demanded a cooler room in my limited stay, which I had no time for.

I liked the location of the hotel and it was decently clean. I arrived at the hotel to be bombarded by signs of a parking fee and signs of secure your valuables. I did not know about the parking fee, but I would like to think if I am paying to park the car that the lot would at least be secure. Then, the thermostat in the room was not working, so I called the front desk and asked for assistance with getting the room cooled down. I got a call from the front desk with some instructions on how to cool the room down. I felt some relief, so I went to sleep then I woke up 2 hours later in a full-body sweat, right before my alarm was supposed to go off for my morning flight. At this point, I just decided to get up and leave early for my flight making my total stay 5 hours, which was not worth my money. When I checked in I knew I had limited time in my room, I feel like it was wrong to try and spend time coaching me through a room with a cooling issue rather than move me to a new room that had a proven cooling system that works. Because I was not afforded that opportunity and did not get the sleep I needed, I feel like I should have been offered some compensation. Instead it was suggested to me that I should have demanded a cooler room in my limited stay, which I had no time for.

It was a nice place to stay

Superb

Desk staff and manager was awesome. Bar hostess was great.

Superb

Yes breakfast was great our waitress was very friendly and nice

Hotel itself was pretty standard. Only complaint is I feel they are a little stingy with the rags and towels but I feel like that is every hotel now. Also parking is not free.

Rooms are ok, stains on carpet

I was only there for two nights but it was an enjoyable stay! Staff was helpful with shuttle information to and from airport

Atlanta is interesting.

The property in general was beautiful but these little things annoyed me.

The room was clean; however, out dated. The trash can had no bottom to it, wallpaper did not look great, a light in the rest room and the entry way did not work, and bath tubs updating.

The cookies that are given to members when they check are the best!

No cookies and no housekeeping and all these new policies. I won’t be back.

I wouldn’t recommend a dog to stay there, so old, stank, ranned down..Have to pay for parking, Rude Staff Members just horrible

The room was horrible. The shower was dirty, the pull out sofa had stains EVERYWHERE, they ran out of clean towels, they couldn’t find me an iron, they did give me an ironing board, not sure what to do with it since there was no iron. The property is old and it shows. I will NEVER in life book another double tree hotel EVER!!

The staff was great

Poor

Very clean, nice staff. Didn’t like the idea of having to pay nightly for parking.

It was great place & wonderful staff!

Don't stay here. They place is a dump and they our bathroom had no soap at all. The front desk said there was no soap in the entire building even though they serve food there. DON"T GO! YOU'VE BEEN WARNED!

Had a functioning restaurant

Had a functioning restaurant

Clean rooms,

The staff was great everyone was very nice and helpful The facility itself lacked in a lot of ways no free breakfast pool was out of order

Loved how clean and aesthetically appealing the hotel was. Very comfortable accommodations. And of course the warm cookies. The parking use to be reasonable. $25 for the night is ridiculous. The staff at the counter wasn’t very kind. But she was efficient and got each guest handled quickly. Just her greeting did not match the hotels energy.

The staff was great everyone was very nice and helpful The facility itself lacked in a lot of ways no free breakfast pool was out of order

Loved how clean and aesthetically appealing the hotel was. Very comfortable accommodations. And of course the warm cookies. The parking use to be reasonable. $25 for the night is ridiculous. The staff at the counter wasn’t very kind. But she was efficient and got each guest handled quickly. Just her greeting did not match the hotels energy.

Great hotel friendly staff!

This Hotel is a dump.

You have to pay $25 to park in the hotel's parking lot in addition to what the room costs. Hotel airport so I get it but you would think Expedia would list some sort of notice on posting or when booking. Even worse, my vehicle window was busted out overnight. Luckily nothing of value was in there. I didnt leave until 9 AM but there were at least 10 other vehicles that experienced same fate. You pay for the parking via QR code where you're requied to share name, license plate info, room #, etc. Why the hotel never let those affected know beforehand is beyond me. I did not find out until I walked to my car and saw all the police notification stickers. So unless it was done at 8:30 AM in broad daylight, staff had plenty of time to give a heads up. Worst part of all, there was a police vehicle parked in the lot the entire time i was there (well at least until i went to bed at midnight). Assume, and like to hope, thats what most of the $25/night goes to. I did see a police officer outside of her car on my way back from dinner around 11 PM. Unfortunately, thats because she was goofing off with hotel employees at one of the side doors. If you decide to stay there my best advice is to park as close to the hotel's entrance as able.

Clean rooms and Friendly staff.

Very clean and organized and friendly staff!

N/A

Everything Love it

I was not happy with my stay here. The facilities need to be improved. Staff also need to be more helpful

I didnot have breakfast.

Great location and property

No, robbery in the parking lot. 5 cars windows got busted. Really bad area

I wished breakfast came with every booking

The front desk staff was so nice but that’s about as far as the good went. The room was so run down. There was rust on everything. The couch had stains. There was so much hair in the tub. There was no hair dryer in the room and when I called to ask, they said they didn’t have any extra & that I’d have to wait for housekeeping but they didn’t know when they were coming. So I had to go to the airport with wet hair. The whole property was ick.

Was a little surprised pool was still covered But truely enjoyed my stay.

Outstanding

Didn’t eat breakfast but rooms were spacious and clean

The bed was very comfortable. It took them some time to answer the phone

Breakfast available was not good

Always a great preflight stay. Shuttle service is always top notch and on time. Rooms are a little old and need refreshing but not so bad that I wouldn’t recommend.

The convenience of the 24 hour shuttle, every half hour. The freshly baked cookies as you arrive it's always a great treat after a travel day. The messages you get as you arrive to greet you and ask if you need anything and how fast they reply. I thought I had left a gift in the room and Tarla immediately sent someone over to check. I had left it at the airport security line. They all provide really good customer service! I will definitely stay at this property again. N/A

The location was close to everywhere I needed to be. The whole floor off the elevator stinks. My room smelled like mildew. And the tub filled with dirty water as soon as you start taking a shower and it took a long time to even go down. I had to leave to go properly shower! And I paid for 2 nights I checked in at 7:35pm and checked out before noon the next day! I will never come back I’m from Ohio. To pay as much as I did for two nights my stay should have been worth it! Never again!! They nights shouldn’t be the price that it is especially with they funky aroma smells I paid cheaper prices for better stays! This was a waste of my time,money and trip.

The hotel was clean and the staff were kind and helpful! I booked because of the location to the airport, free shuttle especially since my flight departed at 6am!

Nice staff and good hot showers. Check in at 4:00pm when most places are at 3. Unsure why it costs $25 to park onsite for a day, and that it’s almost $18 for a breakfast that is barely worth $10.

Best hot water shower!!!

This place has the BEST hot water showers!!!!

Carpets were nasty, the air conditioning sticking, the snacks were high, the premium wifi cost, the pool was closed, and the restaurant didn't offer many varieties .

It was very clean and conveniently located closed to the airport. Almost everyone who worked there, including the people in the restaurant were very friendly. The only person who had an attitude and was not very helpful was the lady working the day we left at 4am. I get its super early but if I'm being respectful and asking a simple question, there is no need for attitude. It seemed like she didnt even want to be there. I also had booked a King with a sofa and they tried to change me to a double with standard sized bed. I dont appreciate when staff tries to change what I specifically booked. I did end up with a King but there was no reason to attempt to change me. I also only had 2 towels in the room but I had listed 3 of us staying, I had to ask for extra towels the next day. There was no sheets for the pull out sofa and I was asked to go pick them up myself from the lobby. That should have already been available and much less asked of me to go get. There was also no hand soap which they stated they ran out of which is a big issue. I had to use the shower gel to wash my hands after using the bathroom.

This was my first time staying at the Doubletree, although I have frequented other hotels n the area. I would say this was an enjoyable relaxing stay plus was very cost effective.

Amazing Staff Samuel was helpful and has a beautiful soul such a sweet guy

Room was great

Left before breakfast was available. Overall stay was very pleasant

The bed was very comfortable Not very clean, the hotel is not very well kept, dirty elevators and carpets, not very cordial staff. Workout station in the room is excessive. No shower bath soap in the dispenser.

Room floor was fill with pistachios no hand soap the rooms rug was dirty.

Horrible customer service. We didn’t have towels since Friday and we left on Monday. Dirty property.

The cookies lol The beds were comfortable The location was off putting and I thought that we would be okay since the parking lot was a one way in and one way out but the next morning 10+ trucks were broken into and the night staff were very unwelcoming and seemed to hate their jobs.

The room carpet smelled and looked dirty and the bathroom sink was always clogged.

The pictures that are advertised is NOT what they offer. I thoroughly check every room I go into for multiple reason and when i checked our room here, the pillows were dirty and stained; the furniture in the room were dirty and stained; the shower floor was dirty; they had no hand soap/no shower gel; the floors were not vacuumed. I know it can't be PERFECT, but it should be cleaned after the previous guests. The front desk person, Tai, was very helpful and moved us to a different room. The new room shower was dirty and leaked all over the floor causing us to use the 2 towels provided to clean it up. I would not recommend this hotel and would be more willing to spend more money on a nicer hotel room just for the comfort and cleanliness of it. Upon check out, multiple cars had been broken into, so the safety is slim to none.

They need better blankets in the light the blankets looked brown and dirty the ace wasn’t really working and the tvs are regular channels they should change them to put like Netflix or something better

Rooms were clean, and the staff was friendly

It wasn’t bad it definitely wasn’t what I expected for a Hilton, the appearance is there but I believe it’s probably just because it’s an older property, you could tell their need to be some upgrades , there was an odor in the restroom , and I felt like the room was just neglected in care if that makes sense.

The room was not cleaning there were dog treats on the floor in my room. The air also didn’t work they offered to change my room at 12:30 am and my kids were asleep already

Everything was great as usual. Clean rooms, great staff, comfortable stay.

Always an excellent place to stay. Convenient location great airport shuttle and the cookies!!!!!

Everything was good

It was a lovely property

Bad service, dirty rooms, parking lot expensive, not breakfast included

Usually Hilton properties are clean and hospitable. This DoubleTree left a lot to be desired. We stayed from Monday through Friday and our room was cleaned only once (Tuesday) even though we requested on several occasions to at least have sleepover service (clean towels and made beds). The staff failed to respond to the requests leaving us to sleep all week in a room filled with dirty used towels and unmade beds. Although some of the staff were courteous and welcoming, this breakdown in communication and workflow left a bad taste. Additionally, I had to go to the front desk to request that the shower liner be cleaned as it had a line of filth along the bottom, and I returned to the room to find that the liner was simply removed; never cleaned and never replaced. We had to request clean towels and toilet paper from the front desk as well. And if that weren’t enough, our first night there was interrupted by a male staff member who walked into our room unannounced, which I know for a fact is customary, and simply apologized stating he didn’t know the room was occupied. Overall, this was the worst experience in all my travels with Hilton.

Very friendly staff

Need to do better

Room was clean but rooms are tired looking and can use updating along with the hallways. The best part of the stay was the staff. Young man when checked in was a little overwhelmed but very polite, friendly and helpful. There was a young woman who went out of her way to flag down the shuttle at 5am that we are very grateful for.

Location

Staff was incredible!!! Tub didn’t drain & no body wash in room. Pool wasn’t open, which was a big letdown

Didn't Use the Hot tun,Clean aroom,Friendly Staff

The room is outdated and in need of renovation.

.

Then upon arrival told they couldn’t check me in and didn’t have the room I paid for available. Thankfully a local hotel not only checked us in but gave a huge discount for our horrible experience at double tree.

Clean room and everyone were so nice and friendly.. will definitely come back again

Very nice hotel

Love it

Just not a pleasant stay

The staff seemed overwhelmed with an influx of Israelis arriving with no housekeeping avaliable. They were oversold, leaving several customers without accommodations. I checked in, expecting to get relaxed after a long trip to find my room in disarray. The employees at the front desk were so polite and professional. They gave me linen, and i made my own bed for the night. It was very different from my passed experiences.

The staff was welcoming and helpful, however the hotel is very dated and the cleaning of my room was ok, not excellent. Lights flickered in my room so i didn’t turn them on and the coffee machine was broken. It was definitely convenient to be close to the airport but i would look elsewhere next time,

Hotel is convenient location, staff friendly. Hallways carpets very tiered looking as well as dirty. Room was only middle of road clean and many furniture was well worn.

This location was close to the airport which was convenient. However the front desk clerk that checked us in was very dismissive and short. My wife was very upset due to the treatment she received from the front desk clerk. Upon entering the room while it looked fairly decent their was not enough towels and rags, no soap to take a bath, and the air condition was manually powered off leaving the room extremely hot.

Didn’t even stay due to hearing about cockroaches and bed bugs

Yes

Shuttle was easy. Hotel is old and dated. Due for an update.

The elevators were a little scary

Ok for what it was..:

It was nice and quiet and i got some good sleep, so overall a nice visit.

The hotel was nice and the staff is always friendly.

The staff is overly friendly !

Nice staff property clean

Breakfast nice

Bathroom door in room did not close

Very clean and comfortable location. N/A

Yes

Everything about this location was great. I will be checking in with them in my future trips to Atlanta.

Very upsetting to see charges on our stay for breakfast that we did not get. Room was not clean.

room was clean. hotel location little sketchy.

No one ever cleans my room, and the parking cost needs to be noted at check-in.

Staff was very courteous and attentive

Staff was great early check in

Yes

Everything was A1

Great

The rooms were clean staff was nice but I did see a roach in the shower which turned me off will not book again

The room was clean and spacious.

I will definitely stay with you all in my next visit. I’ve told my family and friends about my experience. Thank You Staff

The room was clean and the staff was helpful, I just didn’t like that we had to pay for parking at the hotel after booking a room for multiple nights.

Check in was very smooth especially due to some may things going on during this time I went. The guy helped me set up the parking pay on my phone which was super helpful forgot his name but a black guy with dreads. Not the room was barely clean it seemed like they did a rush job. The man thing was the bed had some stains on the box spring they could have at least put a bed skirt it just was nasty than didn’t wanna change my room. The next morning the front desk lady was super rude. The bathroom was super gross went to Walmart to get cleaning supplies

Absolutely beautiful hotel but wayyyyy too many hidden fees for my taste

Outdated hotel

We flew into town to attend a funeral and thought this hotel was going to be sufficient for our stay. Upon arrival the lobby music is so loud it’s like you’re at a club. The check-in people had a slight attitude or were there to collect a check, it was clear. The hotel was DIRTY! I mean everything from food stains and splatter on the wall to the carpet being GROSS!!! Also, they don’t automatically clean your room fault, like plenty of hotels do! You have to ASK FOR HOUSEKEEPING!!! Did you hear what I said!? We had to ask for our room to be clean! Or did get toilet paper or fresh towels! Our hotel room was gross the bathroom clearly wasnt clean, nothing. Also, they charge you PER DAY to park on their lot. It was terrible from beginning to end and we regret staying here.

Prepaying for reservations only to arrive and having to pay 70.00 deposit is ridiculous. Having to pay for parking for an expensive room is absurd.

First I would like to say the front desk representative was amazing during my check in. She made welcomed upon approaching the desk. The valet attendant was also great. The room was very clean, comfortable, pleasant and peaceful.

Clean rooms. Staff are professional

Room had stains in couch or a bloody like substance! The front desk agent was very nice and helpful.

The hospitality team worked very well with one another . The conversation was enjoyable friendly and Sweet. I really enjoyed the presentation of the food , served in excellence. All staff are a hidden jewel. Thank you all for your service .

Cleanliness rooms fresh linens

Everything was good

Dirty

On the plus side, the hotel is clean on I felt safe. On the negative side, ALL the hotel water fountains are broken (including the one in the gym). The Airport shuttle is unreliable. I suggest checking alternatives in the area.

No good

Room was spotless and very comfortable

Room has stained carpet, otherwise very comfortable staff very accommodating.

Yes the room was spotlessly staff were so nice and very helpful! I do recommend and we will be back to stay with you guys again! 10/10

I want to start off with my room. Aesthetics alone were not good with the dated furniture. Top it off with a dirty bathroom and it just magnified my displeasure. The sink still had the shavings of a previous customer. Then, I was awaken around 0330 from a sound sleep to a dog that just kept barking and barking. I was unable to go back to sleep and I had a 0700 meeting that was extremely important to me. I called the front desk to report this and was told they already received complaints about it and were working on rectifying the issue. I was later told that people with pets are usually placed on the second floor, so I am assuming the guest did not disclose that they had a pet. I later went to the desk and asked if the dog issue was resolved so I wouldn’t have to deal with it again on my last night. I was assured that issue was resolved and that the guest checked out. And then your associate had the nerve to ask me why didn’t I call and report it. I was flabbergasted!!! I told her that yes, I did call and was told it was being taken care of. As an African American professional man, I am so sick of going to businesses and spending my well earned money only to encounter ignorant people who want to talk to you like you are their friend or family. Just horrible!!

Wonderful stay

The sink linked, large stain in the ceiling, and the water was extremely hot!!! It would have been nice to have a microwave in the room not in a common area. This was an inconvenience since you must wait for others to us it.

Unfortunately, the room stank of marijuana. The check-in experience was fine, but some of the other Desk personnel really didn’t seem like they wanted to help with any of the questions or request that they are my family had. That part was disappointing.

Clean room. We just did not like an exercise staff in our room. Why ? Gym staff ?? We’re her for a night please.

Dirty facility. Room had moldy smell. Bathroom had rust in shower on wall. Toliet seat wasn’t secure. Shower had paint peeling from tub. Dirty floors carpet smelled of mold. Elevator shook tremendously. It stopped before floor.

Great stay!

happy with my stay from start to finnish such a friendly atmosphere

Pool not open it’s not the right season for an outdoor pool, no jacuzzi, booking site lied. Horrible bath tub felt like sand paper on the bottom. These hotels are starting to be more and more like motels

All the employees are super nice!

I requested clean service three times, no one did it.

Everything was professional; didn't provide breakfast

The room was dated with peeling paint and bad tiles in the bathroom. No room service ever came. And there was no note that they only come so often.

The room was rated a 4 star but felt more like a 2 star once getting inside room. The property and main lobby itself felt fine but the room itself felt very unkept. I left to stay at another Hilton maybe 2-3 hours after checking in.

The room looks nothing like it’s pictured. Rooms are outdated. There were stains on the carpet when I walked in the couch was undone. The TV was dirty with handprints. And they had unscrewed the door to the refrigerator and broken off a portion of the wood. There was also a faint odor to the room. I’m not sure how it previously got an 8.2 rating. But the cherry on top was when the emergency alarm went off at 3 AM and the whole building had to be evacuated.

N/A

Let's get this straight there is no breakfast at Doubletree unless you pay $22 for it extra or something like that so did I enjoy the breakfast no I paid for it but was told it wasn't for me I was also woke up in the morning at 3:30 in the morning and told to vacate the premises because they didn't know why they still don't know why I guess everybody in the hotel had to come down and stand in the lobby for no reason for about an hour that's all I really care to share this point because it was so horrible after that too we're talking OSHA violations we're talking employees that don't know where they're at much less know what they're supposed to do in an emergency handicapped people left in the lurch other than that the state was fine

My stay here was great. The room was very spacious and clean, staff members were nice, and booking was a breeze.

The hotel and desk clerk was amazing.

Booked last minute after flight delays had me stuck in Atlanta for the night. Delta offered a credit to certain hotels in the area but after checking into one I immediately checked out due to a lack of cleanliness. I was able to easily book a room at the double tree in my uber and check in was immediate despite being before normal check in time. Front desk and bartender were very pleasant. The hotel bar accepted my delta food voucher for dinner. Room was very clean though the elevator made a few weird noises. Would absolutely stay again for quick travels through Atlanta. Airport shuttle the next morning was prompt and friendly.

Great service

Room was mediocre. The sofa bed had no blankets, and when we asked they gave us one thin fleece blanket. The warm cookies at the front desk were good.

Great staff and frequent (every 30 minutes) shuttle service to/from ATL. The property/room/shower is a bit dated.

The room and hidden fees

Clean

Every single thing was on point

secondly…. there was no microwave in the room, im definitely not used to that! imagine your comfortable ready to eat and go to bed for your flight, only to realize you had to go downstairs in your night gown to warm up your meal! Ridiculous… Double tree you cannot be that cheap. The lady at the bar Tasha was AMAZING I would go back just to see her and spend my money! but staying at this hotel is a HECK NOOOO. I am not happy with this hotel as you can see and i’ve stayed at several… This one was the first and last.

All chill vibes

room was disappointing nothing wiped down, Fridge had things from the last guest. had about 5 minutes of hot water before it was ice cold.

This has been the worse hotel I have ever stayed at the rooms are dirty the people are rude only good experience I had was with front desk lady named Jada that assisted me with multiple things but can’t even get cleans towels or toilet paper which is ridiculous.

Room was filthy. Crumbs and stuff all over the floor, black mold in bathroom. Things were broken or chipped/missing.

Staff was awesome and the bar is fun.

Room was clean and staff very helpful. Thks

While staying at this hotel for 4 days I didn’t receive no house keeping or no new towels and the garbage to be taken out after calling twice still didn’t get it

, tasty food, sexy bartender, juicy and voluptuous front desk receptionistmore.Can you ask for once you check-in?That's it you're good

Great hotel!

Everything was perfect.

Didn’t have breakfast

i did not have breakfast

The room were decent but parking is 25$ and you have to park yourself. Hopefully you can find parking

Breakfast offering was good especially scrambled cheese eggs. They could’ve had more variety such as pancakes for children on the buffet menu. Otherwise they were excellent in all aspects.

Yes all good

Staff

The airport is close, and there’s fast transportation and good service.

The staff was amazing and courteous. They were helpful and awesome! No complaints there at all!

Thanks

Perfection all around

Clean room, it was a very nice stay!

Beautiful well kept

Staff was friendly and nice

The Breakfast was posted for a charge when I arrived at the food area

Nice and clean room but no free parking -25$

We dod not have breakfast, but thwre werw many options available. Rooms were clean, reasonably priced and very close to where we had an event. We would most definitely book here again.

Clean, comfy good overnight stay when flying.

I was not pleased!

There are cockroach in both two rooms

Room & service /staff were excellent

Yes

Nice

I would stay again

The heater didn’t work in my room

Bad amenities

Really nice great complimentary hot chocolate

Staff was helpful. Parking $25 was excessive.

The room was nice, and service was excellent.

I was not able to take advantage of the bar or breakfast due to late arrival and early departure.

Hotel looked dated.

Very nice staff and my kids loved the hor cocoa bar. Comfy bed and very hot shower.

Did not know it was a cost for breakfast and when told the price very costly. Bathroom sink was clogged. Did not know it was a cost for parking or $70 a night fee but will be refunded after stay. There was alot of fees left off the website

A rather dated hotel with basic services but ok.

Bar's condition is good

Felt comfortable. Room was clean.

dosent answer phone about reservations

Room felt defiantly neglected….grundry vibes

Yes

Great check-in and out

Yes

The staff was very nice & the hot coco bar was a nice touch ! Especially since it was very cold outside. Definitely would book again.

The on time arrival of the shuttle from and to the airport. Easy check-in and the meal was delicious.

Very clean will come back for longer stay

This hotel is clean and quiet.it’s amazing experience.

Room nice and clean however could use some updates in the room a little wear and tear in the bathroom

I will never go back there again because of bad service from the restaurant staffing.

They did have a hot cocoa bar in the lobby that was very nice!

The staff member provided excellent customer service and always maintained a positive attitude. I felt safe as a solo traveler. Unfortunately, on 12/5 there was a water outage for about an hour. The hotel parking rate is super expensive-25 for self parking. There were stains on my sheets and the couches in the room. The bar soap was used and simply placed back in the container.

Yes and yes except when I checked in I was told the hours when breakfast was served. Come to find out its not included. It is an $18 dollar charge. I thnlink they purposefully dont tell guests of the charge so we would eat it and be stuck with extra charges.

Understaffed

Didn’t clean room or change out towels

Never cleaned the room or changed out the towels

There was human here on both of the wash rags that were provided along with the room, not being clean and no shower gel or shower soap

The room was out dated, smell of mold, the ceiling paint was peeling, carpet needs to be shampooed.

The lady or girl was very Rude I talk to her and she completely ignored me she could have said can you please wait I’ll be with you in a moment in a nice friendly tone, but she acted like if I wasn’t even there:/

Room was clean and very comfortable; free shuttle to the airport every 30 minutes and walking distance to a variety of food options.

I love how the staff was accommodating to our needs!

I loved the free Chocolate bar but by 4, there wasn't much left so maybe it needs to be restocked often. I loved the lobby and the big screens to watch football. The bar attendant was super friendly and even though she had 2 minutes until her shift was over, she still served us and was super polite. The check in staff was very polite and courteous. This survey asks what I liked about the free breakfast but there was no free breakfast. We were told we had to pay for breakfast.

Everything was good, except the back up generator wouldn’t start working I’m assuming. We were without power for a little over a hour.. maybe longer, I ended up falling asleep. It came on for a minute or two & then went right back o out. I thought that’s what the generators were for, to power up immediately if the power was to ever go out. Besides that, it was a smooth stay.

Very clean and friendly staff

Breakfast was pricey

outdated

Perfect

The front desk guy was really nice, but get into the room and a huge stain on the couch. Nothing has been renovated in who knows how long and just DIRTY. We lasted 5 minutes in the room once the bugs started making an appearance. We grabbed all our stuff and checked out immediately. Immediately had to take a shower at our next hotel to get the smell off and the ick.

Had to pay for parking and that was not disclosed in the initial reservation. I would have avoided staying here as I feel it’s wrong to charge guest to park in your parking lot after paying for a room. I paid almost double between parking and the room than the initial reservation.

Hotel experience a black out Wednesday night into Thursday. No announcements were made we just sat in the dark for three hours. No explanation and no compensation was given. I have stayed at this hotel many times. Just not a good experience this time.

Clean and very quiet. Got a great sleep, bed was comfortable. The only area I saw that was not clean was the Hot Cocoa station. It wasn’t dirty, there was trash from the packages every time I walked by. Overall, great stay

Professional staff, fast checkin

The food was surprisingly good for what level of Hotel it is

Room it was hair all over the place when I got in my room and they don’t tell you that you have to pay to park

Had a good night rest room was spotless

Yes room was clean the staff was polite

Great

I love it there so much

The staff was amazing and Edgar to serve.

The staff was amazing and always gear to serve.

The DoubleTree had a room AND an airport shuttle that ran late @ night. For our limited stay on short notice, we had a room up to DoubleTree's faultless standards, an attentive staff to calm us down ... & the cookies ... @ Midnight. It brought us back to our 1st stay @ a DoubleTree in London, England in the summer of 2013. Our son, who was 7 years old then (& his older sisters), thought the cookies were the best hotel greeting he had ever got was now the son to whom we were running to visit on Parents Weekend in college. The DoubleTree experience not only let us feel safe in a vulnerable moment, it also triggered warm memories that helped make that moment warm & touching.

Additionally, because the system did not come back online after the outage, the front desk was unable to issue room keys. I had to rely on a staff member to manually let me into my room. The overall lack of professionalism, communication, and basic customer service was appalling. The staff at this location clearly needs retraining. I will not be booking at this property again

comfortable

The room was not clean and the staff was rude.

The pool was dirty. Couldn’t get in at all. Hotel could have been cleaner . Hot water stopped working in my room had to switch room by the end of the 1st day

Lobby smelt like marijuanna , house keeping knocked on my door at 9am and woke me up to ask me when I’m leaving, then again at 10am.

The door in my room was loose as if someone had tried to pry it open. Should have been fixed before assigning the room. The bed had a sink hole in it. I had to request anew room which they did switch me to another room. The next room air/heat system did not work. Maintenance had to change the entire unit out. It did work fine after the change. I should have received a partial refund for the issues I endured staying there. I will call the corporate office on Monday about this.

Definitely an older property. Not up to the usual Hilton standards. The front staff had difficulty finding my prepaid reservation through Hotels.com.

Nice staff,

Clean room

The staff was great

Great location near the airport and reliable airport shuttle service. Friendly staff, clean and comfortable rooms. Free coffee in the lobby is nice.

staff were very helpful. they deserve all the raises for dealing with irate people and going above and beyond to assist. me and my girlfriend had an issue with our ac unit in the room and in less than an hour, it was replaced and fixed. shoutsout the staff of DoubleTree Atlanta Airport!

Clean room; breakfast was really tasty

Paying for parking and staff was really unprofessional and ghetto

NA

They don’t know how to properly book and over booked their hotel! After I called and confirmed my reservation advised them my flight was delayed and what time I would be getting in. The lady said oh that will be fine we have plenty of rooms you won’t have any issues. I arrive and was told we sold out you can’t stay here. The guy who called hisself a manager was rude! Mind you it’s now 3 am. Never in my years of traveling experienced anything like this especially from a Hilton property!

Received room keys , upon entering room noticed the bedspead was bundled up in a chair , as I continued to wlk into room room , no bedding was on matress, pillows were in disarray and garage can pulled out with no trash bag. Then I continued into bathroom, floor was filthy anda huge bug on sink that appeared to have been killed and his legs were detached from body spreaded on the sink. The hallway had stains and scattered trash as if no one ran a vacuum over it, Returned to desk, never received an apology and was issued a new room key to different room. Second room was cleaner but the smell was not pleasure at all. I Love double trees and was highly disappointed

Very nice stay. Would stay again.

It was dirty under staffed no clean wash clothes or towel and they had roaches

Sink had drainage issues and toilet as well

We didn’t have clean face clothes, the one in the room had a stain, one of the pillows had a stain. Don’t think the room was thoroughly cleaned.

It was on overnight trip for a birthday celebration in the area. The accommodations were great and atmosphere was very quiet; I will stay here again in the future.

Staff was very nice and courteous.

Foyer furniture is old, carpets are dirty and stink

I found this a suitable accomodation for use before returning to New Zealand. I did find the service element poor but the conditions were clean and it was good for proximity to airport with use of a shuttle.

Very great experience. Friendly and knowledgeable staff

Super long wait for check in, power went for hours put during stay, rooms not cleaned well. Awful

They never provided clean wash clothes the room was not cleaned during the stay and they had roaches disgusting!

I had to wait for over and hour for a room to become available because the handicap accessible room that was booked was not available. The room that I was given was not conducive for my situation. I did not stay the night I end up leaving after the event I was attending.

Excelent

Very nice and well

The lobby is very nice and clean, area feels safe but you do have to pay $24 a night for parking. Our room had mold in the shower as well as stains on the bed and curtains. The carpet was really dirty as well, in the rooms and in the hallways. The staff members we interacted with were all very friendly.

.

I loved the customer service

Good place, good service

I chose to park my car there for the 4 days I was gone to Jamaica and when I returned the shuttle never came to pick us up from the airport.

Great service

Parking lot club after hiurs car club took over the parking lot. Folks drink, smoking weed in the opening not caring about others who don't indulge. Butcthe inside staff was great, just need to control the outside.

Bar closes too early

Great stay

Good

Nothing

What I like most about the property it was very close to the airport, there were lost of places to eat near by. Walmart was about a 6 minute drive if you needed to grab something. What I didn’t like is I have stayed at doubletree hotels before and they were nice that’s why I chose to stay again but this particular one needs some upgrades the furniture was old and worn down. The wallpaper in the bathroom was coming off the walls. Some areas in the room needed to wiped down like the closet door was di

The refrigerator didn't get cold at all, their were a few gnats and the cafeteria workers were so rude..

Great location and price.

We always enjoy staying here

Room was dirty and no hot water for showering!

Had no hot water. Called and went to desk and got no answer or help and one of the front desk ladies was rude to my wife. Had to pay to park. Awful experience

The hotel is very dated. Need to be renovated. I would not recommend anyone to stay here. Will never stay here again.

Everything was great and I would come back again.

Okay

Hotel was convenient to the airport, hospitality was great from all staff/bartender Ms. Amy was great. Room was ok a lil outdated and shower seemed a little grimey but i had some great sleep. Also I think the paid parking is unnecessary.

The Guy at Check-in BB was amazing!!!! His customer service was top tier!!!!!!! Thank you again for everything BB!!!!

Easy access to airport

The Property very clean

Great stay

No hot water in room. Took tepid shower

We have canceled our reservation because bed linen was wrinkled, as if somebody had slept on it. We tried to change to another room but is was in the same state. The maid responsible for the third floor was very impatient. She told us that the hotel was full and they didn't have time to iron the linen. When she saw that we would not accept it she slamed the door right in front of us.

The moment I pulled up to this hotel I didn’t like it. You have to pay to park there. I nvr payed to park at a hotel. Once inside it was very noisy the staff was not welcoming and the most disgusting part of it all is the staff was trying to swindle me into giving a tip if she was to waive the deposit or parking fee. Once in the room it was I notice it was dirty so I wound up leaving and going to another hotel where I was more comfortable and felt more safe.

The staff was Amazing!

N/a

I had no complaints

Fine

Property was clean

Great

Great Location

Was not clean at all.

I am a Hilton Honors member. This was my worst experience staying at a Hilton property. Employees need to understand that guest have choices. Therefore, they need to be on their "A" game at all times to ensure repeat guest and referrals.

Food was high & the blankets were thin

The sheets and pillow cases had blood stains. The sofa bed was badly stained and didn’t have sheets.

Great service and clean room!

Convince was a must. The Doubletree served the purpose and made my stay very pleasant.

One of the workers scammed into paying her via Apple Pay | Cash App

Had to pay for parking and had nowhere to park was ridiculous for me and i'm handicap. I was charged $50 and was supposed to be discounted due to our company was hosting an event that full weekend.

The breakfast was good and the servers were nice

No good

During my check in staff was very rude and not consistent with the information that was told to me on the phone

We checked in they was busy because off the concert. But it didn’t take long to get a room and it’s quiet on our floor.

Nice!

It was great.

However, I must mention that the valet and self-parking options were a bit of a hassle. On multiple occasions, I had to leave and return only to find my car blocked by another vehicle. Fortunately, there were plenty of parking spots available if you prefer not to use valet. The on-site restaurant and bar were a great addition to the hotel. They had a pleasant atmosphere and an impressive selection of dishes. I was also impressed with the reasonable prices, as I believe you should be able to expect what you pay for. The pool was open during my stay, and they even offered breakfast options. Overall, I had a wonderful time at the hotel and would highly recommend it to anyone looking for a comfortable and enjoyable experience.

The staff was very helpful and pleasant.

Needs renovation

The room was nice. There was no hot water in the shower which was upsetting.

Absolutely the worst experience ever. Tried to be modest due the events that was taking place over the weekend. Barely had a working shower. maintenance stated it was due to low water pressure and I had to use a technique for approximately 5-8 mins to get the shower to run but will lose water mid shower. Long waits for fresh lining and towels. As a Honor Member I was disappointed because I absolutely love the Hilton. Extras fees I never

my stay was not good my first night i was put in the wrong i am disabled so my whole right side is weak the bathroom was not a roll in shower they said they take care of everything in the morning Saturday get here i they put me in the right room i was like ok they getting me right .then Sunday get here i get no house keeping my didn't get clean my therapist came and took me out to eat i come back around 10 o clock my room still not clean.im tripping cause i call down to front desk they was telling me your will be taking care of it never did the whole day Sunday no one came to clean the room if i wasn't disabled i would have clean the room myself. all asking politely is a refund from Friday i was put in the room not to mention i waited 2 hours to get in the room and its was the wrong room and a refund for Sunday cause I didn't get any service at all just a clean towel and rag .so my literary number is 72063878317577 phone number 404 553 1390 if you any question to be honest just want my friend cause of yhe bad services i received

This was not as advertised at all. We stayed for one hour and left. I walked in and it reeked of urine and weed. The bathroom was extremely dirty and I could hear everything. We ended up driving through the night.

The duration of our stay was perfect!

Enjoyed it

No water pressure in shower,

No rooms availability..regardless of existing reservation. No idea when a room would be available. We had to change and get dressed in the lobby bathroom. Just an awful experience

It was July 4th late night.. I was trying to check in but there was no light from outside when I was trying to find this hotel..guess what power outage...I understand..but frontdesk says nothing they can do...nothing..but they asked my name so they can get me refund...yes this is Hilton franchise Doubletree hotel...no accommodation at all? Long story short ..no refund issues yet!

Disappointed there was no room service available when the website states that there is room service. Restaurant was not open in the evening although website states there is a restaurant! Had to order food at the bar and wait there for food order. Bar was understaffed, only 1 person serving and she was taking the food orders and bagging up the food, as well as trying to serve beverages to guests, resulting in long waits for everyone.

Great stay. Lobby staff were super cheerful and friendly. Very welcoming.

The stay was great and quite

Me and my family booked two rooms here 4th july weekend for my grandsons birthday i needed 2 rooms costed me 1300 dollars 420 of it was refundable for accidentally damage to room frist problem room service didn’t clean are vacuum the room no new bed sheets for our stay no new bath are dry off towels, swimming pool was dirty grandkids couldn't swim they were disappointed one night power went out hotel dont have a back up generator so if you have a family member that needs to stay cool this is not the place plus parking 25 dollars a night so you would pay the same price as the people that just drop there car off to catch a plane i think if you stay at the hotel your parking should be free. Im really just disappointed in my trip to Atlanta

it’s not okay.

When you make a reservation on the app, it shows you one price, and when you arrive at the location, they charge you another price.

I had a good stay. The staff was excellent, and the rooms were very nice and clean.

This is the dirtiest Double Tree I’ve stayed in. Stains in and out of the room (couches, hallways, etc) and the pool was green. They said it was closed for cleaning but something major had to happen for it to be that color.

The hotel lost power for approximately 2 hrs, water pressure on the 6th flr is minimal to none. While showering the water would complete go off make noise come back on and continuously do that. Bathroom is dirty, hallways are gross, horrible lighting, elevators are a disaster. Very unhappy with my stay

I loved it

There was a power outage and 3hrs later still out so i had to leave location to find another room. Will be requesting a refund definitely because staff had no information of what or when power would be restored.

It was great!!

Great location

Stayed one night, but enjoyed the stay.

The staff is always friendly and Edgar to serve.

Great 1-night stay. On time shuttle to airport and very convenient.

It was a standard experience. Nothing great nor nothing bad. Only thing I missed was any toiletries in the bathroom.

The front staff and clean staff were totally professional and courteous

Worked good staff

Rooms are awesome

Not the best hotel.

By the time we arrived at the hotel, the valet parking was full of cars waiting and the shuttle was parked in front of the doors. We had to unload our bags and walk a far distance to get inside. Someone behind me had to remove the bollards so we could move our vehicles.

great location..... didn't have my warm cookie .... but still a good stay

Simple and good service. Great bar and ladies working.

The worse experience, the shower had little to no water pressure and it kept shutting off for minutes leaving me cold while I wait for it to start running again, the same happened when brushing my teeth.

nice clean as expected for a Double Tree

it was fine, staff was AMAZINGLY friendly... but heard constant back and forth of what I can only assume was the elevator equipment. Couch was torn on the arm. Pretty big splotch of red on the carpet (red wine? blood??) and the a/c just didn't seem to keep the room cool. To be fair, it's possible I was doing something wrong, but the instructions seemed pretty simple. Just saying

Great stay!! Clean room and nice bathroom. Local eateries right the street (2 blocks) with many options. Will stay again if in the area.

It was ok