Courtyard by Marriott Atlanta Downtown

Very good

Disappointing

Nice and clean

Thermostat in the room and hallway said it was 68 degrees for both but our room felt about 10 degrees warmer at least. The location is close to places you may want to go but I would say don’t stay in the dead center of downtown.

Nice room with a spacious bathroom. Amenities had to be paid for, but the rest was all good. Breakfast was very basic. Hotel itself needs a little upgrade and it was a bit difficult finding my room through all the corridors.

This hotel and its cleanliness was perfect! Staff was super friendly and very helpful. My only issue was with my door knob on my room door. I had to play with the lock multiple times to get the door to close after leaving the room. Other than that issue everything was perfect!

Rooms were really small bt clean and no parking other than valet . Had to pay to park up the street but other than that it was a good stay !

These people told me I had to pay another 50 dollar deposit or I would not get a room or a refund

Exceptional

Very nice room!! Clean a bathroom updated very nicely

Our room had fruit flies all over the place, the AC did not work correctly so it was too warm to sleep through out the night. The site listed parking was available but when we pulled up, they only had valet parking for $55. We had to find our own parking at a garage we paid $25. Homeless people were around the parking structure and we were approached for money. The staff was indifferent and did not offer to help.

Parking was a little complicated but they offered valet parking but overall nice.

Great location! Staff was friendly, clean rooms.. definitely recommend

The rooms were super clean and cold. Large bathroom shower. Large Flat screen TV. Location was nice. The Filipina Girl Employée at the Front Desk was wonderful. Smiled all the time and super professional. My wife enjoyed seeing an employee from her homeland that understood her language. She made my wife feel great. Hated how expensive parking was. 55 bucks for overnight is insane. Parking cost me a total of 70 bucks this trip and we were there one night. Hate the tiny front entry door that makes you twist sharply twice down a narrow hall to get in. Impossible with luggage and there was no luggage carts. Room was nice but small. Walked in the restaraunt anf no one greeted us or said a word and no wait staff ever came to me. We ended up getting up and leaving

The rooms were super clean and cold. Large bathroom shower. Large Flat screen TV. Location was nice. The Filipina Girl Employée at the Front Desk was wonderful. Smiled all the time and super professional. My wife enjoyed seeing an employee from her homeland that understood her language. She made my wife feel great. Hated how expensive parking was. 55 bucks for overnight is insane. Parking cost me a total of 70 bucks this trip and we were there one night. Hate the tiny front entry door that makes you twist sharply twice down a narrow hall to get in. Impossible with luggage and there was no luggage carts. Room was nice but small. Walked in the restaraunt anf no one greeted us or said a word and no wait staff ever came to me. We ended up getting up and leaving

Hotel stay was overall a great experience. Friendly staff, clean room, and overall great experience. Be prepared to walk across the street if you’re not using valet parking services and be prepared to pay for parking under the public parking garage.

Accessibility The property was alright including staff but i was charged extra of $98 + by the guy named DJ , the receptionist , and he told me that he finally figured out so i want my money back to the card I used, the extra charge .

Bistro staff was very friendly! The staff was very welcoming.

Bistro staff was very friendly! The staff was very welcoming.

Accessibility The property was alright including staff but i was charged extra of $98 + by the guy named DJ , the receptionist , and he told me that he finally figured out so i want my money back to the card I used, the extra charge .

Nice room . Friendly staff . Great location .

There should be and needs to be going forward, a better answer for parking as opposed to a $55 per night charge for the valet service! This place is well run, very clean, the staff is helpful and efficient and friendly and willing to go out of their way to help you, but that's valley service and that charge is absolutely unimaginable and downright doggish in terms of deterring people's reasonable expectation of a good stay starting off well at this facility. I realized from talking to the valet men, that my car was being parked three blocks away from the hotel which is absolutely intolerable! A horse race can be won or lost by a "nose". After obviously putting thought and effort and finance into achieving everything else in this facility as pretty close to excellent, they lose the race of favorability by nose, because of this valet service fiasco!

Clean room and staff was perfect

Breakfast was a little complicated at first, make sure you get your voucher at check in when booking with breakfast.

Exceptional

Good

The air conditioning system was extremely loud. The rooms were extremely small. The hotel did not offer morning coffee and not all the elevators worked.

I really like the housekeeping. I was out all day and when I got back to the room later In the evening. My room was refreshed, lights were on and TV. Making the whole stay feeling more welcoming. The whole staff worked with each other as if they were a family. I will continue to stay at this property in the future

Conveniently in the heart of the city but with city views there’s no onsite parking besides the expensive valet

quick check in with smiling faces :) Conveniently in the heart of the city but with city views there’s no onsite parking besides the expensive valet

Clean room, super friendly staff, nice area to stay i

The manager at the front desk was extremely professional and helpful, and went out of his way to help us during our stay

Parking was expensive but overall great experience

very clean and perfect loction down town. friendly staff

We had no air conditioning in our room, just a portable fan. We arrived just in time to go to a concert and arrived back at our hotel late, so we didn't have the time or energy to complain or ask for another room. But why would a hotel located in Atlanta put a guest in a room without air conditioning to begin with?

The front desk staff and valet team were extremely attentive. Their recommendations and answers to our questions made the trip to Atlanta memorable

Superb

Very good

Heeat Hotel, gret sty excelent facilities; if you Need to stay in the heart of downtown Atlanta; theres even a public parking literally across the street.

Room took over an hour to get ready after check in time. The staff was friendly but the whole check in process took over 2 hours. There was no online check, no virtual keys no notifications regarding room on the app it was a physical line you had to wait in and it took roughly 20+ minutes per guest to check in and only 1 staff member. The restaurant was not open for lunch or dinner and had a very limited breakfast menu. Amenities for an Atlanta hotel were sub par. Took 1.5 hours to get car from vallet. Will never stay here again.

The gentleman that checked us in was extremely condescending, arrogant and clearly unhappy with his job. The location was sketchy, dirty, felt unsafe,

It’s right next to the Marta station.

Room was very clean and comfortable

Exceptional

DJ at the front desk was so kind and helpful. DJ made our stay special. He made us smile every time we entered the building.

Good hotel but the access to get in and out was a little tricky. The staff was super nice and the food at the bar was pretty good.

Complementary Breakfast and parking

The streaming service did not work. Told to unplug TV and plug it back in which is not what I would have expected. The bathroom door was broken and could not be opened from inside if you closed it. So no privacy because you had to keep it open part way. Repaired after 2 days. There was a roar every 20-30 minutes from the AC or boiler room next to 507 all night. It was a dark room and really unpleasant floor lamp that did not throw much light. Lobby was tiny and small kiosk had little stock - just junk food. Breakfast place closes by 10am on a Sunday (but they came out to sell me a cup of coffee) I travel a lot and believe one should trust Marriott but this Atlanta downtown hotel was bad.

The streaming service did not work. Told to unplug TV and plug it back in which is not what I would have expected. The bathroom door was broken and could not be opened from inside if you closed it. So no privacy because you had to keep it open part way. Repaired after 2 days. There was a roar every 20-30 minutes from the AC or boiler room next to 507 all night. It was a dark room and really unpleasant floor lamp that did not throw much light. Lobby was tiny and small kiosk had little stock - just junk food. Breakfast place closes by 10am on a Sunday (but they came out to sell me a cup of coffee) I travel a lot and believe one should trust Marriott but this Atlanta downtown hotel was bad.

Amazing Staff!

Clean room, staff very friendly, lots of plastic for breakfast

The location was great. Close to many area amenities. The staff was very friendly and accommodating. I had left some items behind and staff made sure they arrived at my home in time for another trip. DJ, Chantel and Laura made sure everything was above and beyond. I will be staying here again when in Atlanta. Thank you for making my stay enjoyable!!

The staff was great. I appreciate them opening the front door for us so we did not have to fish out our key in the cold. The hotel is old and although they have remodeled (what seems a while back), items were breaking like desk chair would not stay up and some of the apolstry was

.

Incredibly helpful and kind staff. Nice facility. It was a short stay but would definitely recommend highly!

Very pleasant stay. Although one of the elevators were down there wasn't a super long wait. Staff was super friendly and helpful as needed. The room was a bit tight but overall decent. The bathroom amazing. The farmhouse sliding door was nice... privacy was just a bit skewed due to gap in door when closed. On site restaurant/ bar was a vibe and food was good.

Nice and clean living space. Housekeeping cleans very well and are very responsive to housekeeping requests. Overall the hotel staff was very nice and accommodating. Hotel is a little dated but updated for the most part with modern features. I would definitely recommend staying at the courtyard if you’re in Atlanta. Excellent eating and entertainment options within walking distance from the hotel.

The staff was very nice best customer service would defenetly come back

Clean

Professional services from the valet to housekeeping…

Super clean room, very comfy bed, nice hot shower, convientely located to stores and resturants

Staff was great, room was spacious and comfortable

The guy at the front desk that checked us in was very accommodating and friendly, initially we only went there earlier than our check in time because we wanted to find out if we can drop off our luggage since it was so much to carry and we still wanted to explore the city and the downtown area with it being our last day. However, the the guy at the vallet is who gave us a hassle.

Some elevators didn’t work and felt like a hazard about to happen, The quality and overall experience wasn’t worth the money.

Clean room

Staff was kind

Staff was very professional

Welcoming staff, amazing amenities will book again!

Nice

The room was so cute!

Room was clean . Small. Downtown. Have to pay for parking. Staff were friendly. Things to do near by if you walk out a little.

Loved the coziness of the rooms

The room was nice. It was just a little dark...more lightning

Customer service was polite and early check in was available, however, the website stated rollaway beds were available upon request but when asked about the option I was told they do not have any. It was specifically added into the notes for a rollaway bed. If they did not have any I would have booked 2 queen beds instead. Also upon check in I was assigned a room that was not at all what I booked. I was assigned to a much cheaper room than what I booked and paid for and told the only difference was the room had a deep soaking tub and one did not. The difference of the room was majorly different and almost 200 square foot smaller. The thermostat in the room was not working and had to contact the front desk. Multiple lights did not work in the room and there was not an outlet in the bathroom for use of a hair tools. I booked this hotel for more money than the other hotel I previously stayed at when visiting Atlanta thinking this hotel was better quality. The remodel was a major inconvenience with only one very small elevator in use. Overall this hotel booking was a huge inconvenience and disappointment.

10/10 stay but I was charged $50 for parking when the sign said others wise.. I did the self park, idk what happened but $50 for self park is insane

Check in was simple and easy. Concierge was helpful

Firstly, the location is great and conveniently situated near many attractions and dining options. The lobby is welcoming, and the staff were friendly and helpful throughout my visit. First and foremost, I encountered some issues with the rooms I booked with double beds, and unfortunately, I found them quite uncomfortable. The beds seemed lower to the ground than usual, which made getting in and out a bit awkward. Additionally, the bed stands were not ideal, contributing to an overall less than pleasant sleeping experience. Another inconvenience was that only one elevator was operational during my stay. This led to longer wait times, especially during peak hours, which was frustrating. Overall, while the hotel has its strengths, I would recommend considering these factors if you're planning a stay. I hope they can address these issues for a better experience in the future.

Friendly staff, I would definitely stay here again

Walls of room were sticky dirty. it looked like something splashed on it. parts of the floor near it were sticky, no liners in bathroom trashcan. Roach appeared in bathroom. room was never touched by cleaning staff during stay.

fun

My mother travel with me for by business trip. As I went to a meeting, the house keeper, came in on my mother, even with a do not disturb sign on the door. Then my mother went down for breakfast and someone had checked us out of our room. Then we used valet parking and were told 6:00pm was the car check out 3 different times, but then I was told, no it’s at 2:00pm It was just not a pleasant experience. I have not reviewed my charges yet, I hope there are not surprises.

A great experience overall — I would definitely stay here again.

great

Excellent place

The staff was so welcoming and helpful!

Parking was easy and staff was great!

Everything was great

We had a good stay. Walking distance to State Farm Arena. Clean and comfortable. Staff was very nice.

Nice area. We’ll be back next week

I loved the front desk DJ

Nice overall. No onsite parking and valet is $55 per night. Staff was nice. General condition was great. Would stay again but would research parking options more throughly.

Was the getaway I needed. My view was subpar but it didn’t take away from the experience.

Stay was good. Front desk staff is excellent and very friendly. Location is good for walking to Olympic park, Mercedes Benz stadium, coca cola, and the aquarium. There is plenty of food around the area. Braves games are a 20 dollar Lyft ride away.

pretty good, enjoyed my stay

Nice stay here

Overcharged me from original amount. Do not recommend. Was charged for water I didn’t use and most the staff was rude.

At first I got locked in my room, they sent a repair guy, he did fix the alternate lock. The primary lock never worked though.

Central to downtown, pleasant staff, good bathroom, and room layout. Negative was the second bed was a sofa couch which was terrible. Valet parking was a little high at $55, but they were very professional.

The room we had was so spacious, the windows were big and had a lot of natural lighting, the bathroom was really clean and amazing lights. I didn’t hear any noise when in the room.

Good food options at the bistro and cafe, the food all tasted good and was affordable, the highlight was the kind staff members!

It was adequate no complaints.

Excellent customer service

Great downtown location, walk to Mercedes Benz Arena.

Staff was awesome. Made recommendations for dining and entertainment. Room itself was ok… sleeper sofa definitely needs to be replaced because it offered zero support. Barn door on bathroom provides very little privacy

DJ at check-in was amazing. He is very kind and professional! It was my daughter’s birthday so he gave us tips on how to get the stadium. Vallet guys were friendly and quick. Gave advice on getting to Mercederr

Quiet upscale property.

Great location, very expensive parking

Great

Clean, great service

The valet parking

It was a great experience!❤️

Courteous staff, Hotel is moderate condition, area around hotel is unsafe

Very clean

The guy at the front desk was very helpful & of excellent character! The valet service guy was also!

I think the stay was very comfortable and the staff were polite and extremely heppful

Courtyard Marriott Downtown is a a hidden gem in Atlanta. We've stayed at the Midtown location, and this was our first time at the downton hotel. DJ, Shonda, and everyone else there (the night manager, so sorry we forgot your name, but you get a shoot-out too!) were all warm, welcoming, professional, and downright cool. Whenever we are back in the area, we look forward to hanging out with all of you again (hopefully soon)!

Very nice spot close to both venues. Short walk to either stadium

Very kind greeting at the desk and valet!

Pk

The front desk boys were awesome :)

Great property

Visiting family in the area, this is very convenient property in the middle of downtown Atlanta. The location is right next to Marta ( public transportation) which can be taken from Hartsfield -Jackson airport. Every staff person from check in to check out, extremely helpful.

Room thermostat(s) did not function and it was cold inside the rooms

I found hair on the bedding it was changed quickly. The heat wasn’t working properly in my room, I was freezing cold (not to mention it was a very cold and rainy weekend in ATL) and the temperature was on 90. I was allowed to change rooms but the damage was done it was very unpleasant experience. I felt miserable upon my departure.

Nice boujee place 10 out of 10 would book again

It’s definitely a place that I would recommend when you want to stay and get away.

I didn't like that I did not have a closet in mu room

Everything was convenient

The hotel was lovely and very peaceful. Staff was amazing!

ALL IN ALL A NICE EXPERIENCE

I encountered 3 desk Clerks and ALL of them were accommodating and very nice and pleasant. When I come back I will stay at the Courtyard Marriott. 💪😘

The staff were polite and helpful! Very clean room and a quiet stay. Will stay again!

Walking distance from everything

This is a great hotel!!! We loved staying here and it is very convenient to most things downtown. Jamon checked us in and he was so wonderful!! He gave us great dining suggestions, as well as things to do and places to see. I hope Marriott appreciates their employees at this hotel. They were very kind and helpful.

Service in bistro restaurant and front desk was excellent.

The refrigerator provided in the room was full of mold. Could not store our left over food or anything in it. The tv is inconveniently place on a side wall and not in front of the bed. Items missing from car after using valet because there was no free parking anywhere.

Great place to stay comfortable, clean

Other than the homeless people everywhere near the property it was great

The staff was friendly and inviting. The hotel overall was clean and safe. Only thing I would say was a negative is that the valet was a little inconsistent; sometimes they would be there and sometimes they weren’t there. Two valets would solve the issue, but it was only a minor inconvenience.

Great location

always a nice place to stay. Very convenient for work. It is modern and clean and the staff are great.

Everything was great inside the building. However, metro and streets leading to all places did not feel very safe to me. I had to do a lot of walking to my meetings.

Staff was very kind and helpful! Such a great weekend stay and will definitely come back!

Reasonable place

I would definitely recommend this hotel to friends and family, I found the staff to be friendly and helpful. Particularly Robert, sounds, Cynthia, and Veronica. Those staff helped me get acquainted with the city and helped me out when when ubereats had issues with my order and I was starving. Additionally, I loved the gym and the general area the hotel is in, the people in the area were helpful and the food in the area was amazing (Hooters wings *chef's kiss*). Lastly, the hotel was clean, washroom was amazing (Allot of mirrors, aestetically beautiful, and the shower was divine.), and the room was comfortable.

They helped the service was top tier

It was nice

Bed 10/5. Room 5/5. Staff 5/5. Valet 5/5. Bistro 4/5. Starbucks 1/5.

very convenient location for us

We ordered an ADA room, arrived at the hotel almost at midnight and they did not have an accessible room for us. We waited at the lobby for almost an hour for the staff to try and rectify this issue. In the end, there was no accessible room available and my husband which is in a wheelchair couldn’t take a shower and needed to wait till the next day afternoon so they will switch the rooms and he can shower. Definitely wouldn’t go there again

I was given a room which was out of service with nothing in it, AC was broken and many things were broken in the room.

A not so good experience! The rooms need more light and the valet parking is not so friendly

The service was the best!! It truly made our stay so much better!

Great location. Friendly and helpful

Staff was nice, helpful and professional. The place was very clean and secure. Only downfall is staying one night but the parking deck charges you for 2 days due to resetting at 6 am.

Excellent employee service

When we arrived we were greeted by the guy at the front desk. Not sure of his name but he was a taller black male. He was so friendly he checked us in made sure we knew all the details we needed to know about the hotel. We ask him about about restaurants in area he immediately gave us the information. We paid for the valet service and it was awesome the guys where so friendly and where on time getting your car within the timeframe they said they would have it. The room was very nice and clean. I would definitely stay there again.

The valet parking was $50 a night.

There was no water I guess due to a city issue

Good location and friendly staff.

Perfect location near everything

The rooms were nice, and clean. Around the hotel could be nicer but overall good

We liked the hotel, its location is very good, close to a Marta station and to different restaurants and pharmacy. The rooms are nice and clean, and the staff is friendly.

The room was spacious and beautiful. Only thing valet is $50 a day so we found parking just a block away for $20 a day though. Overall my experience at this hotel was good had places around to do things and to eat from.

Safe

There was no sheets for the pull out couch and it was so cramped it couldn’t open all the way. I do not feel like it was as nice as it should be for the price

This hotel was pretty good. It was clean comfortable and in a nice central location a lot of places walking distance. My only complaints was that the walls were a bit thin you can hear people talking or music being played if you’re close enough

Nothing nothing about the place I like

Close to arena. And also Marta was next door to get to the airpoert.

We left our room at noon, went to the front desk and asked them to clean our room but when we returned at midnight the room had not been cleaned. Also, my husband

Nice place

Bathroom semi remodel was done incorrectly. You had to lift the glass shower door to open it. Hot and cold. Water were reversed. Newer toilet had old toilet seat that was peeling. Neighborhood did not seem safe.

We have to pay $50.00 for night

We loved the staff and the clean modern rooms. proximity to where we were working was great too. Breakfast was really nice also

The one thing that I didn’t care for was the lack of vending machines on my floor. Other than that, I enjoyed my stay!

This is a great hotel in downtown Atlanta. My only complaint is the floors in our room looked like they hadn’t been swept/vacuumed/mopped in quite some time. Other than that, it was a great stay!

The front desk was amazing and very helpful in getting us checked in and out. The room quite spacious and comfortable too.

There are several restaurants 5–10 minutes, walking distance, including the Hard Rock Cafe. I didn’t like any of them. They currently only clean the rooms every other day. That’s fine, but I was not told that at check-in. I got a King Size room. Since I wastraveling solo, I did not want to be wasteful and get two Queen Size beds, even though it was th same price. There was barely any room on both sides of the bed which is fine. I am a travel blogger, and have experienced that all over the world. However, the door opened inward into the bathroom. So every time I walked into the bathroom I had to decide if I wanted the door handle or the sink to press into my stomach. And the toilet was so low to the ground. I had a hard time getting down and then back up. The restaurant is more like a bar that serves a few food items. I wouldn’t bother getting dinner there unless it’s raining or you just don’t have time to go to a restaurant. They don’t serve lunch. There are several great items on the breakfast menu including oatmeal, fruit, breakfast burritos, bagels, etc. There is no sign-up that gives the restaurant hours. The sign in the elevator incorrectly states that breakfast ends at 10 AM on weekdays and 11 AM on weekends. That is not correct and management is aware of it but has not change the sign yet.

Hotel is in downtown and walkable to Centennial Park and Martin Luther King Center. Many restaurants in the area. Hotel staff was very helpful.

Very good.

Amazing customer service

Great experience overall

it was really nice. i was only there very briefly, but the man at the front desk was very polite and kind and definitely delivered an A+ experience that would make me want to return

The hotel add staff were amazing during my stay. However the area around the hotel was a little sketchy...

Very nice hotel. Robert went above and beyond to make my stay exceptional! Will definitely be back!

I booked a King suite for my brother and I, which was very clean and well-appointed. I took the pull-out sofa, which was extremely uncomfortable, so the next night I tried to get it switched out, but that was probably not going to be different, so we switched to a new Double Queen room, which was nice and spacious, but did not have a proper desk and chair, or any other surface big enough to do things such as work on our laptops, or prepare meals. This is a huge oversight, which out to be corrected, unfortunately, the property manager, who was contacted, did not sound like he was at all interested in going to any lengths to resolve . No matter!! We made it work. My visit ended abruptly, when I had to call an ambulance for an emergency hospital visit. The front desk staff were very concerned and offered to help several times, including getting me some hot water. Overall, a great stay. The valet service is an added bonus, although there is alternative parking right across the street, it's nice not to have to walk the block, or so in heels. 😊

I was able to call the front desk to send out the valet attendant. I did have one sketchy guy approach my vehicle while I was waiting. And there’s not much parking directly in front of the hotel so I had to double park. But once inside the hotel is great. Staff was friendly. You need a key card to even use the elevator so felt very safe inside.