Quality Inn & Suites Ashland near Kings Dominion

Very good

saw cockroaches

Bugs in my room. Had an odd smell as well

Superb

I was impressed with the cleanliness, specially the breakfast area

Didn’t really have time to check it out

Our room didn't have a smoke detector battery that's unsafe . one of the staff was helpful when we first checked in 2nd day was a other man yelled at us asking for towels. i was going ask for my money back but me and my husband made it WORK .... breakfast food was a 0000000/10 .... Sausages wasn't DONE AT ALL ! if you not going cook the food right don't have HOT BREAKFAST !

The Staff was ok. The facilities were not that Great. Window in room cracked. The Room was generally clean, but not very clean and some stains on the couch. So not comfortable sitting on it or laying on it

No breakfast

Newly remodeled No breakfast

Couch bed still had a dirty fitted sheet on it with a comb and dirt found inside. The couch had stains all over it. Some of the hot breakfast food items were cold when being served. Hotel was close to the highway but there was definitely no sound deadening in the windows or wall.

So noisy because of windows very thin, we hear highway sound all night.

So noisy because of windows very thin, we hear highway sound all night.

Good

Location was perfect. Did not have breakfast

Superb

Location was perfect. Did not have breakfast

Rust on fixtures in room, found cleaning rag on shower curtain, orange stains on sheet, wrinkled sheets and bed cover, stains on rug Creaky, slow elevator Big selection at breakfast - roomy breakfast room

Clean We saw a bug on table between beds at entry, we saw a flea in front of the tv, my husband saw a bug in the bathroom.

Clean We saw a bug on table between beds at entry, we saw a flea in front of the tv, my husband saw a bug in the bathroom.

Bed was very comfortable

Bed was very comfortable

Not clean even a bag of trash was left in the room. Old equipment and rusty things. Not clean carpet floor. Bathtub old with stains. No elevator. Lack of enough bread for breakfast and hot water. People were drinking with bottles I sitting on stairs.

Good stay Clean and comfortable

I like the price and that it was convenient to the places I was visiting outside of the hotel. I didn't like my bathroom. The shower water was not hot and the sink stopper would not release so the water could drain properly.

I like the price and that it was convenient to the places I was visiting outside of the hotel. I didn't like my bathroom. The shower water was not hot and the sink stopper would not release so the water could drain properly.

Room was ‘tired’. Nothing big, but multiple small things. Breakfast was the same each day- scrambled eggs and sausage. Maybe would have been ok if it was hot. Coffee was the worst I have had in a long time. Ended up going to McDonalds for our coffee. Staff did not seem to really care, almost as if we were an inconvenience. Had stayed there several years ago and thought it was better. We have family in the area so come in several times a year. Barring the other area hotels being booked up, doubt we will stay here again.

The room had a RAT in it!! Should be reported to Board of heealth

Pricing Customer service lacks in all areas. They seemed to lack any care for the place. Our sense of urgency. Breakfast is not good by any means. The elevator seemed as if it's gonna drop you at any moment and break down. Would not recommend this place.

Customer service lacks in all areas. They seemed to lack any care for the place. Our sense of urgency. Breakfast is not good by any means. The elevator seemed as if it's gonna drop you at any moment and break down. Would not recommend this place.

Close to major highway, restaurants. Quiet. Said it was “new” but there was peeling wallpaper, cracks in the shower.

Close to major highway, restaurants. Quiet. Said it was “new” but there was peeling wallpaper, cracks in the shower.

Very good

Location & aesthetics Breakfast - hot food had very little flavor

Location & aesthetics Breakfast - hot food had very little flavor

We checked in late, as a one night sleep, during our traveling south vacation. The room had everything that was advertised but wasn't as new or clean as the pictures convey. Our one queen bed was so worn out that my wife slept in a hole and I did a balancing sleep on the edge of bed trying to not fall in the hole on top of her. We found a dollar and change on the window sill where the cleaning crew didn't bother to move the curtains. There were stains on the bed covers, crumbs left behind on the office chair and floor. Not my cup of tea and I won't ever return. Maybe, I'll avoid Quality Inn's all together. I feel bad for the front clerk, he seemed nice but this one night stay was a terrible experience.

Passable

I liked it all

Very good

In the middle of renervations but everthing was good.

Exceptional

Size of the room and cleanliness of the bathroom. N/A

Size of the room and cleanliness of the bathroom. N/A

At check-in, the staff member was poorly groomed and seemed more focused on his phone call than assisting us. The elevators had a bad odor. In the room, the door latch didn’t work properly and the security lock appeared broken, as if it had been forced. Some lights were partially hanging from the ceiling, and the curtains were dripping. Overall, a very poor experience. I wasn’t expecting luxury; just a decent place and this fell far short.

Room was clean. Elevator was broken. Breakfast was so so.

Location to I95 and restaurants and gas Front desk staff was not hospitable. Could barely understand him. Hotel smelled awful including the room. Bugs running around. Tried to talk to front desk but no one around. Horrible place. We will never stay here again. If we weren’t so tired, we would have left.

Location to I95 and restaurants and gas Front desk staff was not hospitable. Could barely understand him. Hotel smelled awful including the room. Bugs running around. Tried to talk to front desk but no one around. Horrible place. We will never stay here again. If we weren’t so tired, we would have left.

Everything was just okay. Beds were comfy, but there were a couple water bugs and the place felt run down. The highway is so close so it’s loud, but that’s what you get. It needs serious upgrading though. The key cards intermittently work. And the elevator is so so so slow that I could have taken the stairs twice before the elevator would have gotten me where I needed. But it was just a quick stop for sleep, and therefore it was fine.

Easy access Stained sheets

Easy access Stained sheets

Several things were broken or worn out in room. Base boards coming away from walls and bedspread had several larger stains on it. Shower head was detached from wall and pipe was sticking out. Would normally not pay over $100 for a room in that condition and it was over $160.

Several things were broken or worn out in room. Base boards coming away from walls and bedspread had several larger stains on it. Shower head was detached from wall and pipe was sticking out. Would normally not pay over $100 for a room in that condition and it was over $160.

Enjoyed the outdoor seating.

Liked staff, room and breakfast. Room was clean and well prepared for our visit. Check out was a breeze. Covering drops for the window. We were on the bottom floor and could not block out streets lights. Plus no way to give us privacy if we had lights and tv on.

Liked staff, room and breakfast. Room was clean and well prepared for our visit. Check out was a breeze. Covering drops for the window. We were on the bottom floor and could not block out streets lights. Plus no way to give us privacy if we had lights and tv on.

The hallways smelled like pee but it’s was suitable

Room clean and breakfast was good.

Nothing, first room wasn't even cleaned, looked like someone just got up from bed & showered, then was given a different room that was filthy. Stains on the mattress dirty clothes hanging in closet Same as above, but asked for refund & went somewhere else for the night

Same as above, but asked for refund & went somewhere else for the night

Friendly staff.. clean and easy to get to.

Breakfast and location were great.

Everything Nothing it was great!

No one at desk for 15 minutes. Toilet didn’t flush properly. Toilet was really dirty. Handle was broken. Walls were dirty. Elevator was really slow.

The the fixtures in the bathroom, we’re extremely clean. The towels were very clean with no staining. I liked the wide staircase with the padded carpeting. The shocking reviews about roaches that I did not read until after I was already checked in for the night. There definitely were NO roaches. However, there was a sticky trap that caused alarm after reading the bad reviews. The trap was empty. It’s my assumption that a trap was provided by an exterminator company.

Found bugs in the room.

The room was musty and the bathroom walls had visible mildew. Nobody came to clean. Also the biggest draw was the continental breakfast which is listed as starting at 6:30 am. It was not up by 6:45am when we left and we were really annoyed that there was no staff anywhere-- nobody at the front, nobody mobilizing the food, nobody. Front desk staff were constantly on their phones when they were at the desk.

I enjoyed the in room coffee! The breakfast was pretty good. It’s easy on & off for the interstate. The king bed wasn’t as comfortable as the queen bed that I had the first time I stayed here.

The receptionist gave our room key to another guest and then turned our key off so we had to get another one. Not very good relations.

Cockroaches. Disgusting. It was our only option to stay at 1am after driving all day and we stayed to sleep for 4 hours but could barley do it as soon as we go into the hotel the front desk guy isn’t there and there’s a sign to call a number , we call it and then he comes out of a random room hair a mess like he just woke up . We get our keys quickly and head to our room, as soon as we open the door a moldy musty smell hits us in the face. We close the hotel door and there’s a massive cockroach on the door and it was like the room wasn’t cleaned before we got there there was fresh water stains on the nightstands I doubt the beds were clean. We got up and out of there as soon as we could

Good overall value for 1 night stay while traveling. Breakfast was good. Overall cleanliness was ok; handprints on nightstands were were not fully wiped by housekeeping.

There was a waffle iron to make fresh waffles and some scrambled eggs. There were also some cereals, pastries, and some apples. There was coffee available as well.

The breakfast was under cooked sausage and runny scrambled eggs. There is something seriously wrong with the elevator

Room wasn't clean properly, we could see dog prints on the refrigerator, and on the pictures on the wall. The pictures had dirt on them, and a ugly stain on the carpet at the bottom of the bed.

Location right off the highway Had bugs in our room not sure what they where , look like small roaches .

Cons: elevator in need of service, tub/shower unusable (either scalding or ice cold), fridge doors were very dirty, furniture heavily worn/cracked, windows poorly insulated, baseboard area was peeling away. In the end it did what it needed to do for a night. Felt like I overpaid given the condition though.

Slowest elevator ever - you have to swipe your key to get into the door and it doesn’t always work. Happened to multiple guest during my stay.

Soon as I walked in, I seen a big roach. I ended up checking out and getting a refund.

The rooms are only cleaned every two days which we were not made aware of when I finally complained. They did send a maid, but she only made one of the beds. We did not receive any new towels, and when I went to the manager for towels, we could only find three. No hand towels no new wash racks The foyer area in our roomlooked dirty upon arriving. The pictures were very dirty. The beds were so soft that you sunk in them and had difficulty getting out. The bed frame had rusted metal bracket sticking out that I hit my leg on several times. The extra bracket to lock the door with was broken and hanging. The hotel does have a wonderful fresh smell when you enter the carpets throughout need cleaning. The elevator does not look like it's been cleaned in a very long time, the door opens incredibly slow and squeaks. It is also missing its service, inspection notice that's usually posted above the buttons my guess is it hasn't been serviced in a very long time, the bathroom, other than the floor did appear clean.

It was convenient

Yes; gym was clean but we asked for 2 keys after the first 2 didn’t work and was only told that they had one key.

Overall we did not have a good experience at our stay. There was trash left over in our room from previous people in the room. There was also a critter moving around in our room. When we went to the front desk to tell the about it we were told there was nothing they could do. The man at the front desk came up to check the room and barely looked around for anything. After he left we continued to hear what we believed to be a mouse from the partial views we got of it. The guy at the front desk told me he could compensate us for the issue. It was so bad we ended up leaving and now staying our second night. We informed the desk and we were told because we booked through Expedia that we had to get ahold of them in order to receive compensation back. When I called them and the team at Expedia got ahold of the hotel they claimed nothing happened and that they were going to uphold their cancellation policy so I would not be receiving any money back at all. Outside of that the people that were on our floor were constantly screaming and moving between each others rooms. Amongst the screaming they also had their hotel doors wide open and were showering and just wandering the halls. A small inconvenience outside of the major ones we experienced here the gym is about the size of a bathroom with approximately 3 pieces of actual equipment. However, that was not the big issue here, just a minor inconvenience. Overall this experience was terrible and we will never be staying here again.

The food was good. They were 100% booked. We were in RM 101 a handicap room and we had for 16yr old with us and ended up sleeping 3 in the king bed because the sofa sleeper was disgusting ?. See attached pics. The noise from the highway was loud.

Cringy and I couldn’t wait to leave

Didn’t check the gym

Breakfast wasn't great best thing about it was the waffle makers. Falsely advertised as a smoke free property but the first room offered to me upon check in smelled like cigarettes, it was luckily switched to another one that was better but if the hotel didnt have anymore rooms i would have had to stay somewhere else. Toilet in the room didn't flush. Noise from the I-95 on is very noticeable for rooms on the highway side. Stayed here for a soccer tournament we didnt spend much time at the hotel we just came back to sleep, it would have probably been a worse experience if we spent more time at the hotel but you get what you pay for.

Room had a roach

Called 2 days ahead of stay to request connected rooms. Was told that was fine and was assured rooms would be connected. Arrived and was given 2 rooms, each at opposite ends of the hall I had young kids with my husband and I so family had to be split. Asked for blankets for pullout couch. Was given 2 sheets. I asked for a blanket and was told the sheet works very well to keep warm. Milk was spoiled for cereal on the breakfast bar. Horrible. I'm sending email to corporate and requesting full refund for both rooms.

Everything was broken. No hot water just tepid. Elevator door takes three minutes to close. Metal bars protrude from bed base at shin level. Everything gross and dirty. Pretty sure nothing has been cleaned except the lobby in years.

The morning staff was rude and angry when I ask for milk for my daughter's cereal.

Property seemed tired. Elevator was in need of service.

The room was in ok condition. The bathroom needs some attention. The toilet seat was loose and the bathtub was very slippery. There wasn’t a bath mat. The room smelled like someone had been smoking.

The room was in ok condition. The bathroom needs some attention. The toilet seat was loose and the bathtub was very slippery. There wasn’t a bath mat. The room smelled like someone had been smoking.

Rooms are rundown. Constant traffic noise all night long from I95.

Rooms are rundown. Constant traffic noise all night long from I95.

The room was tired and worn. A hole in the AC vent. Bathroom hooks relocated but old holes not patched.

The room was tired and worn. A hole in the AC vent. Bathroom hooks relocated but old holes not patched.

The hotels itself was great, clean and well maintained. However, in the morning when trying to check out, the attendant was nowhere to be found for about 30 minutes. I tried to call him and looked around the hotel and couldn't find him.

The hotels itself was great, clean and well maintained. However, in the morning when trying to check out, the attendant was nowhere to be found for about 30 minutes. I tried to call him and looked around the hotel and couldn't find him.

Heat didn’t work. Live bugs found. Should have put us on the front side of building, traffic noise was very loud. Not up to usual standards for that brand.

Heat didn’t work. Live bugs found. Should have put us on the front side of building, traffic noise was very loud. Not up to usual standards for that brand.

The bathroom could have been a little cleaner. The corners of the floor and tile edge that serves as base molding looked like it’s never been cleaned. There was also metal rusted out.

The bathroom could have been a little cleaner. The corners of the floor and tile edge that serves as base molding looked like it’s never been cleaned. There was also metal rusted out.

Very clean, great staff, and awesome when it comes to service animals.

Very clean, great staff, and awesome when it comes to service animals.

The water pressure was not existent.

The water pressure was not existent.

Clean. Would come back.

Clean. Would come back.

ok

ok

Good and clean

Good and clean

Clean room and quick check in. Breakfast was good and neat area.

Clean room and quick check in. Breakfast was good and neat area.

Always clean and super attentive front office staff.

Always clean and super attentive front office staff.

Bon dejeuner et chambre propre

Bon dejeuner et chambre propre

Upon arrival and after check-in headed to the elevator there was an out of order sign. Staff at the desk “stair are to the left” didn’t offer to help carry my luggage up 3 flights of stairs

Upon arrival and after check-in headed to the elevator there was an out of order sign. Staff at the desk “stair are to the left” didn’t offer to help carry my luggage up 3 flights of stairs

Other than that, room was adequate. Breakfast was also pretty bad. Pet fee in email stated $15. but was charged $25. With the right management this hotel could be so much better.

Other than that, room was adequate. Breakfast was also pretty bad. Pet fee in email stated $15. but was charged $25. With the right management this hotel could be so much better.

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Rooms clean. Breakfast so/so

Rooms clean. Breakfast so/so

Pas dejeuner

Pas dejeuner

The room was not as expected with ripped carpet and bed. The toilet also ran among other items that needed attention

The room was not as expected with ripped carpet and bed. The toilet also ran among other items that needed attention

Won’t be staying here again. Very disappointed.

Won’t be staying here again. Very disappointed.

room was not clean, actually saw a couple of small bugs crawling around. Had to ask for towels, only 1 in the room. Shower was a trickle of water with a handheld shower head with no mount. Right by the highway and sounded like the window was open.

room was not clean, actually saw a couple of small bugs crawling around. Had to ask for towels, only 1 in the room. Shower was a trickle of water with a handheld shower head with no mount. Right by the highway and sounded like the window was open.

Room was dirty and their was mouse droppings on pull out sofa mattress and had roaches in the room

Room was dirty and their was mouse droppings on pull out sofa mattress and had roaches in the room

There were two beds in the room. It was obvious someone had been laying on top of the first one. It was still made, but very disheveled. There were urine droplets on the floor on the bathroom. Someone attempted to come in in the middle of the night. I heard the key lock unlock, but the bar was locked.... And it moved, so someone definitely had a key to the room.

There were two beds in the room. It was obvious someone had been laying on top of the first one. It was still made, but very disheveled. There were urine droplets on the floor on the bathroom. Someone attempted to come in in the middle of the night. I heard the key lock unlock, but the bar was locked.... And it moved, so someone definitely had a key to the room.

It was quiet and close to shopping

It was quiet and close to shopping

I was greeted by a friendly staff. My room had a comfortable bed with plenty of hot water.

I was greeted by a friendly staff. My room had a comfortable bed with plenty of hot water.

We’ve stayed in this hotel a few times in the last couple years because it is near a restaurant we love to eat at when we are in the area. However, this will be the last time as it has gotten progressively worse each time. Found out at check in that the elevator was not working. Definitely not ideal when one person has a foot injury and another has arthritic knees. The exit door closest to the stairs was being propped open with a rock. That didn’t seem very secure so I kicked it away so the door could close. Turns out it was that way because the key card entry didn't work. Had to walk around to the front to get back in. The second floor where our room was located smelled horribly of pot. Or maybe someone had a skunk masquerading as a dog. Thankfully, it was just the hallway and not also in the room. Check-in was easy, the pet fee can’t be beat, the beds and pillows are reasonably comfortable, and breakfast is what you would typically expect.

We’ve stayed in this hotel a few times in the last couple years because it is near a restaurant we love to eat at when we are in the area. However, this will be the last time as it has gotten progressively worse each time. Found out at check in that the elevator was not working. Definitely not ideal when one person has a foot injury and another has arthritic knees. The exit door closest to the stairs was being propped open with a rock. That didn’t seem very secure so I kicked it away so the door could close. Turns out it was that way because the key card entry didn't work. Had to walk around to the front to get back in. The second floor where our room was located smelled horribly of pot. Or maybe someone had a skunk masquerading as a dog. Thankfully, it was just the hallway and not also in the room. Check-in was easy, the pet fee can’t be beat, the beds and pillows are reasonably comfortable, and breakfast is what you would typically expect.

Everything

Everything

Elevator didn’t work and no rooms on 1st Fl so I had to carry bags up stairs Not good

Elevator didn’t work and no rooms on 1st Fl so I had to carry bags up stairs Not good

Checked in at 7pm and there was a sign at the desk to call to check in, which seems a little early for that. Got to the room and the door was open and I really think one of the beds was used! It wasn’t tucked in and there was a hair in the sheets. The other was fine but the bathroom was pretty filthy.

Checked in at 7pm and there was a sign at the desk to call to check in, which seems a little early for that. Got to the room and the door was open and I really think one of the beds was used! It wasn’t tucked in and there was a hair in the sheets. The other was fine but the bathroom was pretty filthy.

Elevator wasn't working. Walked up 3 flights, you can hear traffic on 95 in the room, dark curtain didn't close over window to help block out light and sound. Bathroom shower curtain had mildew and shower water had 2 settings hot and burn yourself. First time i have ever complained about a hotel. Will never go back

Elevator wasn't working. Walked up 3 flights, you can hear traffic on 95 in the room, dark curtain didn't close over window to help block out light and sound. Bathroom shower curtain had mildew and shower water had 2 settings hot and burn yourself. First time i have ever complained about a hotel. Will never go back

Room was clean and staff were very good to deal with

Room was clean and staff were very good to deal with

Room wasn't clean. Front desk did not want to give us the needed towels. The cleaning staff was blaring their phone on loud on speaker.

Room wasn't clean. Front desk did not want to give us the needed towels. The cleaning staff was blaring their phone on loud on speaker.

And all my years of traveling, this was one of the worst hotels first, let me stop by the first room that they gave us was dirty. That air heating unit had mowed on it. There was a mouse trap underneath of the bed when I looked at the mouse trap and saw the bed mattress on the side of it. It had stains, which made me look at the mattress itself. I can’t believe they left that mattress in that room. It needed to be disposed of by hazmat. The elevators was broken so we had to take the stairway which the stairway has so many watches of bugs in it from spiders to bees to the fake ladybugs. I have pictures of this to prove it this place is so disgusting. It should have -5. The health inspectors need to go look at this place.

And all my years of traveling, this was one of the worst hotels first, let me stop by the first room that they gave us was dirty. That air heating unit had mowed on it. There was a mouse trap underneath of the bed when I looked at the mouse trap and saw the bed mattress on the side of it. It had stains, which made me look at the mattress itself. I can’t believe they left that mattress in that room. It needed to be disposed of by hazmat. The elevators was broken so we had to take the stairway which the stairway has so many watches of bugs in it from spiders to bees to the fake ladybugs. I have pictures of this to prove it this place is so disgusting. It should have -5. The health inspectors need to go look at this place.

Terrible room conditions very dirty even cockroaches in bathroom

Terrible room conditions very dirty even cockroaches in bathroom

Room was ok. The air freshener that was used in the halls was overpowering. The breakfast was ok but nothing special.

Room was ok. The air freshener that was used in the halls was overpowering. The breakfast was ok but nothing special.

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Clean room

Clean room

Room was good. Staff not very friendly at all. Key device did not open door several times. Elevator not working.

Room was good. Staff not very friendly at all. Key device did not open door several times. Elevator not working.

I have been staying in tha hotel for a few years. But the musty smell in the rooms keeps getting worse and is unbearable at this point.

I have been staying in tha hotel for a few years. But the musty smell in the rooms keeps getting worse and is unbearable at this point.

Great beds very clean excellent condition and will stay there again

Great beds very clean excellent condition and will stay there again

I killed a couple of roaches. There was trash left in drawers. Stains on linen. Was quiet for the most part

I killed a couple of roaches. There was trash left in drawers. Stains on linen. Was quiet for the most part

Carpet and furniture was dirty. Behind cabinets were trash . So many cockroaches i could barely sleep…. Disappointed with my stay .

Carpet and furniture was dirty. Behind cabinets were trash . So many cockroaches i could barely sleep…. Disappointed with my stay .

Good assortment for breakfast items, including fruit, protein, and beverages. Clean room and very comfortable beds. Only concern was the noise from other rooms.

Good assortment for breakfast items, including fruit, protein, and beverages. Clean room and very comfortable beds. Only concern was the noise from other rooms.

Friendly and efficient staff. Very helpful. Breakfast was replenished quickly with a wide variety. Property was quiet and convenient

Friendly and efficient staff. Very helpful. Breakfast was replenished quickly with a wide variety. Property was quiet and convenient

Got to the property at 330am, tired and just wanted sleep. We had accommodations for a king suite for two nights. Opened the door to the room and it was musty. As I was checking the filters for the hvac (they were clogged and filthy) I heard my partner exclaim he just killed a bug and the toilet wouldn’t flush it, just kept swirling water. I went into the bathroom to investigate and another cockroach came running towards the wall. We grabbed our belongings and went back to the front desk where he advised us that was the only room left and we had no other choice for a room there. The only good thing about this property is how quickly they refunded our money and I thank hotels.com for that. Quality inn will NEVER get my business

Got to the property at 330am, tired and just wanted sleep. We had accommodations for a king suite for two nights. Opened the door to the room and it was musty. As I was checking the filters for the hvac (they were clogged and filthy) I heard my partner exclaim he just killed a bug and the toilet wouldn’t flush it, just kept swirling water. I went into the bathroom to investigate and another cockroach came running towards the wall. We grabbed our belongings and went back to the front desk where he advised us that was the only room left and we had no other choice for a room there. The only good thing about this property is how quickly they refunded our money and I thank hotels.com for that. Quality inn will NEVER get my business

I've been waiting to write this review. Parking was the only good part about this place. As soon as we checked in and paid, the front desk told us that we would be on the 3rd floor and that the elevator was broken. We had multiple suitcases and a full cooler. I asked for another room on literally any other floor and he said there were no other rooms. Mind you, the parking lot was empty and we checked in around 330. Insane. So we had to haul our bags up 3 floors. The hotel room was disgusting. The bathroom was moldy. There was a ring around the toilet and there was mold on the curtain above the ac unit. I didnt even want to sit on the bed. There was old rice on the chair to the desk and there wasn't even a latch on the door! It smelled old and musty. I will never stay here again.

I've been waiting to write this review. Parking was the only good part about this place. As soon as we checked in and paid, the front desk told us that we would be on the 3rd floor and that the elevator was broken. We had multiple suitcases and a full cooler. I asked for another room on literally any other floor and he said there were no other rooms. Mind you, the parking lot was empty and we checked in around 330. Insane. So we had to haul our bags up 3 floors. The hotel room was disgusting. The bathroom was moldy. There was a ring around the toilet and there was mold on the curtain above the ac unit. I didnt even want to sit on the bed. There was old rice on the chair to the desk and there wasn't even a latch on the door! It smelled old and musty. I will never stay here again.

The bathroom was gross and I could hear the highway through the windows.

The bathroom was gross and I could hear the highway through the windows.

👍

👍

Hairdryer was broken

Hairdryer was broken

Side door was unlocked all night for anyone to enter. ELEVATOR broken, breakfast buffet is powered eggs & cereal bowls with NO MILK.

Side door was unlocked all night for anyone to enter. ELEVATOR broken, breakfast buffet is powered eggs & cereal bowls with NO MILK.

The staff were all friendly. That was the only positive. I will never stay there again. It was reasonably priced and I stayed only one night. If I had booked a second night I would not have stayed.

The staff were all friendly. That was the only positive. I will never stay there again. It was reasonably priced and I stayed only one night. If I had booked a second night I would not have stayed.

Nobody at front desk when arrived to check in. Had to call a number for somebody to come to desk. Guy rushed through to give me key and didn't tell me anything beside the elevator was not working. Had to walk up to 3rd floor room with bad knee and back. 2. Toilet continues to flush unless giggle handle. 3. Could not get shower to not be scadling hot water so couldn't take showers. 4. Bathroom door handle comes off. 5. Room not cleaned at all. No clean towels provided. 6. Morning of check out...8am to checkout...nobody at desk to check out. Said to call for assistance.

Nobody at front desk when arrived to check in. Had to call a number for somebody to come to desk. Guy rushed through to give me key and didn't tell me anything beside the elevator was not working. Had to walk up to 3rd floor room with bad knee and back. 2. Toilet continues to flush unless giggle handle. 3. Could not get shower to not be scadling hot water so couldn't take showers. 4. Bathroom door handle comes off. 5. Room not cleaned at all. No clean towels provided. 6. Morning of check out...8am to checkout...nobody at desk to check out. Said to call for assistance.

I want to start by saying that we have stayed at this hotel a number of times in the last few months. We come with our dog. This most recent trip, they claimed that we let our dog poop all over the room and we left it. None of which is true. In the 10 times we’ve stayed here, the dog has never gone to the bathroom in the room. We went to check in today and they had canceled our reservation because of the dog poop. And told us we couldn’t come back. The maids here will lie or make up things about each guest. And there’s no telling if they try and lie to get you to pay for something that’s already messed up in this hotel. STAY AT YOUR OWN RISK. Especially if you travel with pets.

I want to start by saying that we have stayed at this hotel a number of times in the last few months. We come with our dog. This most recent trip, they claimed that we let our dog poop all over the room and we left it. None of which is true. In the 10 times we’ve stayed here, the dog has never gone to the bathroom in the room. We went to check in today and they had canceled our reservation because of the dog poop. And told us we couldn’t come back. The maids here will lie or make up things about each guest. And there’s no telling if they try and lie to get you to pay for something that’s already messed up in this hotel. STAY AT YOUR OWN RISK. Especially if you travel with pets.

room sucked big time…smelled moldy and smelled like throw up…we left and went next door which was excellent.

room sucked big time…smelled moldy and smelled like throw up…we left and went next door which was excellent.

Elevator broken and room on 3rd floor. Door lock withbscrews pulled out of door. 2nd room assigned had same problem. Did not feel safe as a woman traveling alone and left.

Elevator broken and room on 3rd floor. Door lock withbscrews pulled out of door. 2nd room assigned had same problem. Did not feel safe as a woman traveling alone and left.

Disappointed. Disgusting and unsanitary and unsettling

Disappointed. Disgusting and unsanitary and unsettling

Good value.

Good value.

Very comfortable bed. Decor could use some updating. Breakfast had a large selection wasn’t great but not bad.

Very comfortable bed. Decor could use some updating. Breakfast had a large selection wasn’t great but not bad.

They was very rude. Not enough towels ask for more never got them. The hotel smelled really bad. I will not stay there again.

They was very rude. Not enough towels ask for more never got them. The hotel smelled really bad. I will not stay there again.

Dirty carpet, smells hard chemicals everywhere , underwear was left inside the drawer. Visible mouse trap. I would not recommend this hotel.

Dirty carpet, smells hard chemicals everywhere , underwear was left inside the drawer. Visible mouse trap. I would not recommend this hotel.

The whole hotel smelled like mold. The front desk man Ali was super nice but every room he showed us smelled absolutely terrible. We did not stay more than 20 minutes and went to a different hotel down the street.

The whole hotel smelled like mold. The front desk man Ali was super nice but every room he showed us smelled absolutely terrible. We did not stay more than 20 minutes and went to a different hotel down the street.

Room was clean and great customer service.

Room was clean and great customer service.

Airconditioner had Terrible mold smell coming out of it. Needed filters cleaned or replaced. Very un healthy

Airconditioner had Terrible mold smell coming out of it. Needed filters cleaned or replaced. Very un healthy

Good value for the money. Lots of highway noise and some demolished buildings right by.

Good value for the money. Lots of highway noise and some demolished buildings right by.

Very disappointing and because the reservation was unrefundable, i suffeted through. First room i went in a room that was unacceptable because of the noise. Second one had heavy musty and mold smell, mold around tub area (took photos) carpet spits wrippened off, stained sofa and window screen out of shape as if someone tried to break in in this ground floor unit. A/c also was smelli g out. Couldn't afford to loose my money if i went to another hotel so i made the bedt of it. Told the clerk.on my way out.

Very disappointing and because the reservation was unrefundable, i suffeted through. First room i went in a room that was unacceptable because of the noise. Second one had heavy musty and mold smell, mold around tub area (took photos) carpet spits wrippened off, stained sofa and window screen out of shape as if someone tried to break in in this ground floor unit. A/c also was smelli g out. Couldn't afford to loose my money if i went to another hotel so i made the bedt of it. Told the clerk.on my way out.

We were given a room that smelled strongly of mildew and had mold growing on items around the room. Asked to switch rooms and found the water in the next room came out brown. Left and went to a different hotel.

Nice, clean room. Noisy air conditioning unit. Highway traffic noise was loud.

When I arrived, there was no one at the front desk earlier that day the manager called to see if I was still coming or else he was going to cancel my reservation because he stated that the night before there was many reservations and no one canceled, but there was a lot of rooms that people didn’t show up to that had nothing to do with me. I will call the manager and he told me that check-in would be 30 minutes which I couldn’t understand if there were rooms that wasn’t occupied then I should’ve been able to check in right away. The elevator was broke and it seemed that he was purposely putting people on the third and second floor. I chose the second floor because I couldn’t walk up a lot of steps. Once in the room, you need air freshener because it smelled mildewy. The bathroom was clean in the bed was comfortable.

Pets Allowed, for 15.00 USD Per Night, Per Pet. 50 lbs Max, 3 Pets Per Room. (We were charged $25. for a 20 lb dog, rather than $15.)

Unfortunately there were more cons than pros. It sits right beside 95 so lots of car nose, water pressure is bad, carpet and area didn’t look vacuumed or dusted, room smelled moldy, elevator not working and we were on the 2nd floor. I won’t be staying at this hotel again. The only convience was it was near Kings Dominion, breakfast was decent and breakfast area was clean.

My stay was horrible I didn’t find out that the elevator was “out of order” until after I signed for my room the stairwell was super hot and I have knee issues my room smelled of mildew so I let the air run and that did not good the water pressure was super low in my room I had no mirror my room door did not close all the way good thing I had to leave right back out cause someone could have just cam in my room I made the front desk aware of all these complaints and was told nothing can be done the day of check out the elevator conveniently started working

The Queen size beds were smaller, really more like full size. Everything else was very nice. Clean, cool, good breakfast!

Staff is nice but this hotel needs a lot of remodeling and upgrades. Poor quality surroundings.

This is a renovated property. The elevator has been not in service for about 2-3 weeks (my boyfriend travels and had stayed here 2weeks ago). The vending machines on the second floor did not work. The vending machines on the 3rd floor took my money and didn’t give me what I wanted so we had to go down to the desk and get the money back. I will not be coming back here, if ever in Ashland again I will be booking somewhere else.

.

Staff not welcoming

The elevator is out of service so we had to carry our heavy luggage up flights of steps!! Also doesn’t feel very clean.

The stay was okay. The person that checked me in was not friendly. The towels in the bathroom were not good it felt like you were drying off with a wet towel. The breakfast was good and the person taking care of it was friendly.

Musty smell, worn mattress, and highway noise make it hard to sleep.

I was really pleased with my stay. They allowed us to check in early and my family enjoyed our stay. I would stay again the next time we visit Doswell

Beds were comfortable in the room, but there was hair in the shower on the wall upon arrival that was not ours. Towels had stain on them they need replaced.

I liked the location; it was close to the area we had to travel to. What I didn't like was the molded curtains, the room smelled like the carpet was flooded before, the beds had red stains on both the mattress. During morning breakfast, we saw two roaches.

The rooms were fair for the price paid. Breakfast was good. Elevator didn’t work correctly, and I don’t recommend using it.

Sound of hwy in your room

The pictures of the hotel were deceiving. The elevator needed repair/improvements. The door to our room was hard to close, and the bathroom was tiny, dated, and didn’t have a hand-rail or anything. There was mildew around the bathtub grout. The room was a food size, but it smelled of mildew/dampness. There was a vending machine with water and sodas, but it required bills and change, but it didn’t work properly. To top it off, the front desk didn't have change. The person at the front desk didn’t even come all the way out of the office for checkout when we left - he just said to leave the keycard on the counter.

Easy to find off the highway

We switched to this hotel after feeling uncomfortable in the area of our original booking, and we’re really glad we did. While it was a little farther out from Richmond than we had planned, the area felt much safer and the overall experience was far more comfortable. Clean rooms, friendly staff, and a much better atmosphere for our team.

We switched to this hotel after feeling uncomfortable in the area of our original booking, and we’re really glad we did. While it was a little farther out from Richmond than we had planned, the area felt much safer and the overall experience was far more comfortable. Clean rooms, friendly staff, and a much better atmosphere for our team.

We switched to this hotel after feeling uncomfortable in the area of our original booking, and we’re really glad we did. While it was a little farther out from Richmond than we had planned, the area felt much safer and the overall experience was far more comfortable. Clean rooms, friendly staff, and a much better atmosphere for our team.

We switched to this hotel after feeling uncomfortable in the area of our original booking, and we’re really glad we did. While it was a little farther out from Richmond than we had planned, the area felt much safer and the overall experience was far more comfortable. Clean rooms, friendly staff, and a much better atmosphere for our team.

Need to focus on deep cleaning I believe they rush there hotel cleaning

It was terrible. The room was dirty, we had to remove the comforter it was stained, the rug had many stains on it.

Overall was a quick and easy check in and out. AC was subpar at best, and barely squeaked out. They had it turned off and when we arrived it was a sweat box which took awhile to cool the whole room down. Checking out in the morning was a pain because no one showed up at the desk so I ended up leaving the keys. Lots of road workers and

The hotel had roaches crawling around and on the ice machine as well as the hallway areas.

The room had a putrid smell of mold which made my sleep very uncomfortable. The room was close to the high way approximately 20 meters but majority was the problem was the window, it was open our whole night and we couldn’t do nothing about it. And cars passing the hotels made so much disruption that we were awake majority of our sleep

The property had clean accommodations.

Was fine for a quick stop over.

The room we got is just 50 meters away from the busy I95, so it is pretty loud through the night. The breakfast is not very delicious with limited options.

Moldy shower curtain, room keys that constantly stopped working,

Rooms were dirty. Holes in the walls. Key card did not work every time I returned to the hotel. Should not be charging over $80 per night for this condition.

Check-in was smooth and drama-free. I asked the clerk to keep my stay discreet as I’m traveling alone. He agreed.

The room was spacious, but it was musty. Unfortunately, the electric plug in the bathroom didn't work.

Clogged toilet and tub.. broken toilet seat... breakfast was eh

Not

Bathroom and bedroom were clean and functional, but the stain on the fold-out sofa was off-putting. The common areas were clean and the elevator was quick. There were great areas for walking.

Not clean, bad odors, horrible servicie, no clean the room,

Dirty couches and ac unit was filthy

Our rooms were not clean.

Remind me not to stay here next time!

My room had visible stains on the carpet and couch, along with makeup on the chair in the room.

It is an older hotel. It is clean. The breakfast was good and provided more than just carbs. Easy to get to and most importantly, offered at a good price. This was my second stay there.

Didn't stay wrote to cancel

I went to check in and no one was in the office. They posted a phone number to call. I called it 3 times. No answer. I walked over to the breakfast area and someone started yelling at me. I said I’m trying to check in and they continue to scream and be very rude. So I left and cancelled my reservation. I would not recommend anyone stay here.

The hallway smelled like smoke the night we checked and the next day when we left. The toliet wasn't working properly and the sheets and mattress looked old and needed to be replaced.

Liked the price and the beds were very comfortable

The room was run down, as well as the rest of the facility and its furnishings and amenities. The breakfast was mediocre. The staff was not very helpful.

Average hotel.

They really had a good breakfast selection. Their beds were comfortable.

Very convenient to rt 95, easy on, easy off.

Terrible hotel. Toilet ran the whole time even after asking front desk to address problem with maintenance. Furniture was very old and worn. Everything felt old and dilapidated. Towels smelled like bleach. Our door was slightly bent so locking it was difficult. The bathroom door couldn’t be closed all the way because the frame was bent. The whole place smelled bad.

Nice friendly staff

We walked into the hotel and immediately smelled the weed. The elevator sounded like it was about to break down. We walked into our room and it smelled of mildew, the sheets were very dirty as seen in the pictures, and the entire hotel was in very poor condition. After looking at the pictures I thought this would be a nice, new hotel, but it was not. The toilet overflowed after flushing into the floor and ran into the room and hallway before stopping. I tried to get moved into a different room but they claimed they were sold out of rooms even though the parking lot was not full. They said they would give us a $40 refund for our trouble, did not receive it. None of the staff could speak very good English and the housekeeping staff could not speak English at all. The door to the parking lot was left open at all hours of the night to make it very unsafe as well. Just overall very disappointing.

Staff excellent and courteous.

1. Bad smell in the lobby and my room. 2. They were upset when I asked for two pillows to use the sofa bed. 3. The main door was in poor condition. 4. No water pressure in the bathroom. 5. The bed frame was covered in dust. 6. Stained sofa bed cushions. 7. Uncomfortable and worn mattress on the sofa. 8. I went to check out and no one was there to be in their room. 9. Breakfast was the same both days. 10. Old curtains that let in light. 11. Too much noise from cars on the side they assigned me when I told them I didn't want noise and they wouldn't put me on the opposite side. 12. I definitely wouldn't return with a coarse button.

Reasonable and clean

Cool

Service and room were great overall. Person above us was a little loud as they seemed to be exercising. Otherwise, I would stay there again.

When I got to my room, it was less than desirable, bathroom floor had some sort of dirt that I couldn’t identify, the spigot in the shower there’s a space between it and the wall with a big hole for pipe, water was getting into it. The bed I checked for bedbugs, did not see any, however, at the head of the bed on the side closest to the window, really nasty stain however, it didn’t smell or anything. The mattress seemed a little old and dingy couch had brown stain on one cushions. Ran to Walmart and got sanitizing wipes and wiped down all surfaces. Window frame broken, could hear all highway traffic. There are stains on the carpet. Food area not great food and joined by a little cockroach! They really cut corners when they refurbished the building.

It.was good

Everything was nice and clean!

Seriously gross. Dirty spoon under bed, 3 light bulbs out in lamps (1 didn’t even have a bulb) mattress sunk in middle, stain on couch, comp conditioner was half full (used) no one at front desk, had to yell out hello…just gross

My stay at this location was horrible. I had to look at five different rooms. Just to find the best room to stay in. And the room that I stayed in still wasn’t in good standing. The rooms were dirty. I even seen dead flies on the windowsill in one room. One room refrigerator didn’t work. The room that I stayed in the shower/bath spout was coming out of the wall. My sheets and blankets were dingy and has stains. When I asked for different blankets, the staff told me that the facility only have one set of blankets for each room, so I cannot even exchange the blanket that has stains on it for a different blanket. I was forced to use a blanket with stains. I will not stay at this location again in the future. And would not recommend it to anyone.

This hotel is very convenient off the highway. It allows pets. Condition of rooms - they need some attention... draperies were falling off, the spout in the tub was a half inch off the wall, and in general was dated. I will say they were very accommodating when we asked to be on the other side of the hotel as the side near I95 was very loud. Hot breakfast was great.

Once I opened the door, the room smelled like cigarettes. It was unbearable but was only there for a few hours so I just dealt with it.

Bathroom had an odd odor.

There were roaches in the bathroom! The bedspread had stains. The pillowcase had blood, as if someone had a nose bleed and they didnt't replace it. Previous guest had removed smoke detector from the wall, presumably to smoke in the room, smell was noticeable.

Nicest rooms in a chain hotel we have stayed in! Roomy, comfortable... a great value too!

Nice clean overnight stay, close to the highway.

No bad smells, comfortable beds. Would definitely stay here again

The Commode ran all night and the bathroom sink stopper did not work.

The staff is nice when serving you - but the property is not in great shape. But consider $75 a night - you get what you pay for.

Hotel is just a little run down. Strong smells, loud noises and outdated. Door lock was loose, wallpaper was peeling off in the hallways

Sheets, shower curtain, ironing board etc all had random stains. Bed side table and other things in the room were dirty aswell. No one told us when breakfast was so we missed it and there was only one worker the whole two days we were there.

Property was nice, staff very accommodating

Great

Nice place

all good