Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

The hotel and room were very nice but we had to wait 1 1/2 hrs to get our room. Apparently there was a competition on town and the hotel was overrun with rooms to clean. All staff were wonderful and professional but after a long day on the road….

We left after checking in and going to the room. The manager refunded our money and said the property will be undergoing a renovation this year. He was great to work with. I will try them again once the Reno is complete.

Room was clean. Well maintained property. Staff was every nice! Breakfast was typical but plentiful. Coffee was excellent! Parking and area around hotel was well lit. Felt safe.

The location was close enough for our needs. Pool was freezing, hot tub was COLD and no way to control it. Had to ask for pool towels and was only allowed to have 3 because they didn't have anymore. Breakfast they stopped putting some things out over an hour before breakfast was over, even when asked. The staff was snotty and rude. The food was just ok. Kinda gross, some things edible enough. The room only had 3 towels. No sheets for the sofa bed. No extra pillows for it either. Had to ask for them and was told we could only have one pillow because it is all he had. Room was not stocked with enough toilet paper and no kleenex. Room was dirty. Tub was nasty. Parking was minimal and had to park behind the building. The price was insane especially with all this lacking. Will not stay there again.

Loved the location and facilities Could use some sprucing up. Dirty walls-bathroom door wouldn’t lock. Most of the plugs did not work for phones, computers.

The breakfast was a mess. The pancake machine, the coffee maker, and the juice machine were all broken in some way. Every part of the property was rundown and poorly maintained except the lobby. Parts of the room were relatively clean.

The staff at the front desk and the new manager were great and very helpful. That I didn’t book for longer.

Desk person on the evening of the 2nd was not very helpful. We had to wait in the lobby over 20 minutes to get a room. Desk person said she was waiting to hear what room was clean. Once at our room, tried to get the TV to work; it turned on but we couldn’t get a picture. After 30 minutes of trying, attempted to call the front desk. Only static on the phone. No one answered. Went back to the front desk, same person there reported TVs were new and she couldn’t help. No one from maintenance to help until the morning. Never got the TV to work so my husband asked for a discount/credit- staff person said she was not authorized and gave us the owners email. Room decor dated but bedding clean and comfortable. However, in bathroom shower curtain rod hanging on by half a screw- surprised it didn’t fall down when adjusting the curtain. Wood trim of the door rotted out by the tub and open. Breakfast was fair- eggs and sausage were not hot and pancake maker sat unplugged. Will be checking in with Expedia for a refund and will not be back to this hotel.

Good

Great location near Kings Dominion

The switched my 2 Queen room to a king suite due to air conditioning issues. Of course the King suite’s air was broken too. The temp in the room stayed at 76 degrees despite it being set at 68. The toilet leaked and neither tv worked properly. Go camping and save yourself the money! Do NOT stay the staff could care less about how awful your stay is.

The hotel was okay, but not in as good of shape as most Holiday Inns we have stayed at. The carpet had a big, noticeable rip in it and the trim in the bathroom was badly worn. But the room was clean and breakfast was fine and the location worked for us.

I reserved 3 rooms in October in preparation for celebrating a family graduation. My room did not have a working TV and a toilet that was unstable and sounded like it was ready to fall over. The front desk took note of our issue and promised a maintenance person would check it out. We constantly checked with front desk to find out the status of fixing our issues. No one ever did address our issues or followed up. The next morning they called to say the room with 2 queens, reserved 7 months prior didn’t have working air conditioning and they needed to change it to a King suite. Now my 3 adult children were expected to share a king and sleeper sofa. This room ended up not having air conditioning either. The temp in the room never dropped below 76 degrees F. Not only did they mess with my reservation but gave us a room with no air and a leaking toilet! When asked for any support we were told to go through Expedia. We paid $450 for a room without the right beds and no air conditioning and Holiday Inn didn’t feel it necessary to refund any portion of the $1200 for three rooms with no TV and were in disrepair, especially the one they changed that had the same issue we were moved for plus a leaky commode! Do NOT stay here, it’s awful!!!

Very poor

Very good

The hotel is older and in need of maintenance and updates. Our room was clean - although it had a few issues. The closet mirror was cracked. Also the shower curtain rod was loose and drooping. It appears they tried repairing it before but there was a visible crack in the shower wall where they drilled a hole for the anchor. There was visible rust on the bathroom fan and light fixture. Also the spa/hot tub was not heated - it was the same temperature as the pool. This hotel was not a good value for the money we spent. I’ll look for a different hotel next time we need to stay in the area.

The breakfast was good. Cinnamon rolls were excellent. The room was dirty, falling apart, and had no USB chargers. The air conditioner wasn't working correctly. The refrigerator didn't work until a staff person came in and turned it up to max. The TV had to be turned on and off 3 times before the picture unscrambled. We asked for a room refresh after the second day and no one showed up. All in all a very disappointing experience.

The breakfast was good. Cinnamon rolls were excellent. The room was dirty, falling apart, and had no USB chargers. The air conditioner wasn't working correctly. The refrigerator didn't work until a staff person came in and turned it up to max. The TV had to be turned on and off 3 times before the picture unscrambled. We asked for a room refresh after the second day and no one showed up. All in all a very disappointing experience.

M

room was clean breakfast could have been better. Bagels and english muffins cold and hard/stale. pancake machine out of order. cereals all sugary, no plain cheerios etc. Don't know why hotels have switched to those prefab egg things. they are horrible. What happened to scrambled eggs?

breakfast could have been better. Bagels and english muffins cold and hard/stale. pancake machine out of order. cereals all sugary, no plain cheerios etc. Don't know why hotels have switched to those prefab egg things. they are horrible. What happened to scrambled eggs?

Plenty of parking on the property; rooms are clean and somewhat dated; breakfast has a variety of hot items but only apples for fruit and the pancake machine was not operational. They have updated the coffee machines which grind the beans for each cup!

The hotel was dirty and old, breakfast was cold, and the room was dusty. The water pressure in the shower was exceptional however. The surrounding area was also nice.

Very good

A wonderful family hotel. The rooms were clean the staff exceptional nice. The breakfast was awesome. Even the kids loved it and their picky eaters and got a great parking spot right by my room.. I will read it at 10 out of 10 and we’ll stay again.

Second time staying at this property. Convenient for me.

Second time staying at this property. Convenient for me.

Thry canceled my reservation the day inwas suppose to arrive not happy at all and blamed booking for it

very clean and comfortable

very clean and comfortable

Superb

the condition of the bathroom was worn and the inside of the tub was very high which made it difficult to step out...it became a very awkward step out

It was clean but definitely worn..... the condition of the bathroom was worn and the inside of the tub was very high which made it difficult to step out...it became a very awkward step out

Very good

Very poor

I booked a room for four people on booking.com. The reservation was for a room with two beds. When we arrived at the hotel they said they did not have this type of room and that booking.com overbooked their rooms. We had to make do with a room with a king bed and a pull-out sofa sleeper. The hallways seemed dirty and in need of mopping. The room seemed reasonably acceptable; however, the wi-fi was terrible (no signal or intermittent dropping out).

I booked a room for four people on booking.com. The reservation was for a room with two beds. When we arrived at the hotel they said they did not have this type of room and that booking.com overbooked their rooms. We had to make do with a room with a king bed and a pull-out sofa sleeper. The hallways seemed dirty and in need of mopping. The room seemed reasonably acceptable; however, the wi-fi was terrible (no signal or intermittent dropping out).

This was not a good visit. We checked into a room with no A/C on a warm evening. Not sure how the hotel wouldn't know it didn't work until we told them. They then moved us to a room with a broken thermostat. Breakfast was fine. The hotel needs a remodel.

I like the location Cleanliness There was a Soccer Tournament that weekend and that was Kool but there was no way the kids should've been playing soccer in the lobby with the parents and the staff allowing that to go on.It was very inconsiderate to us and the other customers who had to move amongst the hotel.

I like the location Cleanliness There was a Soccer Tournament that weekend and that was Kool but there was no way the kids should've been playing soccer in the lobby with the parents and the staff allowing that to go on.It was very inconsiderate to us and the other customers who had to move amongst the hotel.

We had to change rooms 3 times!!! The first room we were given a key to was Occupied!! The second room, the fan in the bathroom sounded like a jet running!!! The 3rd room ..the refrigerator didnt work..it was Horrible!

Superb

Nothing

Location and the town is lovely. Nothing

The location Roaches

Roaches

The bathroom was rusty and full of mold. The pool never had towels. Breakfast was good but property was dirty.

Good breakfast. Nice staff. Room was very tired, with a few ants and very wrinkled sheets (doesn’t look fresh).

A over all great experience

It was available late Too expensive

yes

The hotel is very outdated and the rooms need a deep cleaning. There was dust all over the light fixtures and sockets. The carpet has holes in and the bathroom has tiles missing. The staff is extremely friendly and very helpful.

Enjoyed it

The hotel was clean and a comfortable environment. There was paint peeling from the ceiling in the bathroom but nothing major. Also, I booked a stay for 2 nights for 2 adults & 4 children and there were only 3 towels in the bathroom. I also had to request linens for the pull out sofa. I had expected that to be already in the room upon arrival since there were so many of us.

Parking area was well light I felt fine I really don’t know how the gym was I didn’t stay long enough to enjoy it

Parking is fine. Front staff person was rude. Waited 20 minutes to get checked in. Noone was at the desk and when they arrived didn't apologize for the wait

The spacious room (suite), location of the property No complaints

There was a very weird leak like stain on the ceiling. The tub had cracks and parts kept falling off. There was still hair in the shower as well. The beds were comfy but the sheets made it difficult to move around in the bed. I felt trapped at times. The roll away bed wasn't awful. We had to buy an air mattress instead.

Closed

Staff were very friendly at checkin/out and at breakfast. Pool was closed and we were not told about this until we checked in. Very disappointing

Floors were very dirty..room keys never worked properly

Great stay!

Great stay!

Good location and clean rooms The keys often did not work! Had to constantly go to front desk to reset! The pool was not working which was a major reason for choosing the hotel! Also no make your own waffles or pancakes at breakfast!

The room was clean and the hot and cold breakfast choices were fine. The front desk clerk gave us a friendly greeting and acquainted us with nearby restaurants for dinner. Very convenient off and on to I-95.

The room was clean and the hot and cold breakfast choices were fine. The front desk clerk gave us a friendly greeting and acquainted us with nearby restaurants for dinner. Very convenient off and on to I-95.

Location was fine and near I-95. (did not eat breakfast) My TV did not work but the staff move me to an upgrade suite without hesitation! Perfect customer service! N/A

The rooms are very nice amd quite!! The bed was the best!! The staff were so wonderful ❤️

The rooms are very nice amd quite!! The bed was the best!! The staff were so wonderful ❤️

Absolutely terrible customer service. I booked it via Expedia therefore was treated like third citizen. Why did they partner with Expedia if the want to treat guest like this. Got to the hotel earlier then check in time but the 2 rooms were not available only one was. From 1:30 pm until 4:15 the front desk staff kept telling us the room is still getting clean. We drove all night and couldn’t wait to check in. And now they are an hour late and he said that they don’t guarantee a room at 3 pm instead that anytime between 3-11pm they will provide a room. Really? Which hotel customer service teaches that. No manager on site. He said we were assigned a particular kind of room which was unknown to us and indicated that expedían must have assigned it which again is not true or we weren’t aware that we were assigned a handicap room. I did not select this room type. We selected 2 rooms queen beds for 2 adults and 3 kids. He never asked us is there any other room type we would be willing to take based on the rooms that are being cleaned and available. He never offered to call us and update on the status. Just simply not available without any estimate time. Not once apologize for any inconvenience. Just unwilling to help, was definitely not trained on customer service. Regardless of how convenient and clean the facility is my experience is so terrible that I would never stay at Holiday Inn ING again and will not recommend this particular hotel to anyone.

Absolutely terrible customer service. I booked it via Expedia therefore was treated like third citizen. Why did they partner with Expedia if the want to treat guest like this. Got to the hotel earlier then check in time but the 2 rooms were not available only one was. From 1:30 pm until 4:15 the front desk staff kept telling us the room is still getting clean. We drove all night and couldn’t wait to check in. And now they are an hour late and he said that they don’t guarantee a room at 3 pm instead that anytime between 3-11pm they will provide a room. Really? Which hotel customer service teaches that. No manager on site. He said we were assigned a particular kind of room which was unknown to us and indicated that expedían must have assigned it which again is not true or we weren’t aware that we were assigned a handicap room. I did not select this room type. We selected 2 rooms queen beds for 2 adults and 3 kids. He never asked us is there any other room type we would be willing to take based on the rooms that are being cleaned and available. He never offered to call us and update on the status. Just simply not available without any estimate time. Not once apologize for any inconvenience. Just unwilling to help, was definitely not trained on customer service. Regardless of how convenient and clean the facility is my experience is so terrible that I would never stay at Holiday Inn ING again and will not recommend this particular hotel to anyone.

Clean and a good price for a last minute booking.

Clean and a good price for a last minute booking.

Cold shower

I realize the area was hit with weather not prepared for; but the parking lot and walkways should have been cleared and salted.

No

Wasn't very clean. The air system was very noisy. Had to shut it off to sleep. Every time it came on, it woke us up. Dead insects in bathroom.

Wasn't very clean. The air system was very noisy. Had to shut it off to sleep. Every time it came on, it woke us up. Dead insects in bathroom.

The staff were very courteous, but the room was terribly outdated, and very serious upgrade is definitely in order.

The staff were very courteous, but the room was terribly outdated, and very serious upgrade is definitely in order.

The room was great. Just one problem the bathroom fan was very loud

The room was great. Just one problem the bathroom fan was very loud

Perfect location. Comfortable bed. Strong smell of “carpet fresh”. Did not feel super clean.

Professional service I stay there when traveling Nothing

Great location

Great location

Good location right off I95. Clean and pleasant staff. Got unpacked and settled and TV didn't work.(no dtv signal ) Had to change my room as no one was available to fix it.

Pool was open, hot tub broken. Safe place to stay for a night but property could use updates and maintenance. Wouldn’t want to stay for longer than a quick sleep. Breakfast was limited, cold and lacking. I understand it’s a quick express but typically have very positive experiences holiday inn express but wouldn’t choose this location again.

Pool was open, hot tub broken. Safe place to stay for a night but property could use updates and maintenance. Wouldn’t want to stay for longer than a quick sleep. Breakfast was limited, cold and lacking. I understand it’s a quick express but typically have very positive experiences holiday inn express but wouldn’t choose this location again.

The bath tub did not drain during shower. Water was as high as my ankles. Room was clean. Exhaust fan was rattling during use.

The bath tub did not drain during shower. Water was as high as my ankles. Room was clean. Exhaust fan was rattling during use.

I tried to cancel this hotel reservation due to a sudden illness, but found it difficult on the Expedia site. I never left home, so unfortunately did not have the pleasure of staying there. Mrs Share

I tried to cancel this hotel reservation due to a sudden illness, but found it difficult on the Expedia site. I never left home, so unfortunately did not have the pleasure of staying there. Mrs Share

Personal cortez

Personal cortez

The hotel room was decent, but the HVAC system was very loud at times, making it difficult to sleep. Also, a few things were "out of order," like the breakfast pancakes, which were unfortunate. Overall, a decent, clean hotel!

The hotel room was decent, but the HVAC system was very loud at times, making it difficult to sleep. Also, a few things were "out of order," like the breakfast pancakes, which were unfortunate. Overall, a decent, clean hotel!

Repairs needed...elevator, juice machine, pancake or waffle machine were all broken down.

Repairs needed...elevator, juice machine, pancake or waffle machine were all broken down.

Lobby and breakfast room are very comfortable, clean and nicely decorated. Enjoyed a great breakfast there. Room was spotless. Entire property is well maintained

Lobby and breakfast room are very comfortable, clean and nicely decorated. Enjoyed a great breakfast there. Room was spotless. Entire property is well maintained

Everything was fantastic! Clean room. Friendly staff. Great breakfast

Everything was fantastic! Clean room. Friendly staff. Great breakfast

Our room (a 1 BR suite with two queens and a sofabed) was run-down. The carpet was frayed, bathroom door did not close all the way and did not lock, bedroom door (we had a suite) bumped into the corner of the bed. Very tight to navigate for five people. We were not given linens for the sofabed. Had to go downstairs to get them and were given a shower curtain for a sheet. Breakfast offered a good variety but items were slow to be refilled.

Our room (a 1 BR suite with two queens and a sofabed) was run-down. The carpet was frayed, bathroom door did not close all the way and did not lock, bedroom door (we had a suite) bumped into the corner of the bed. Very tight to navigate for five people. We were not given linens for the sofabed. Had to go downstairs to get them and were given a shower curtain for a sheet. Breakfast offered a good variety but items were slow to be refilled.

Room very nice, staff very friendly, helpful. Breakfast had a wide variety of hot and cold foods. The only negative, bathtub had rust stains that looked like dirt.

Room very nice, staff very friendly, helpful. Breakfast had a wide variety of hot and cold foods. The only negative, bathtub had rust stains that looked like dirt.

Chocolate milk was opened and dripping. Outside of containers had milk from other milk containers.

Chocolate milk was opened and dripping. Outside of containers had milk from other milk containers.

Na

Na

I woke up this morning to no hot water in the room. So a cold shower was a blast! Also, asked for a plastic spoon last night at the front desk and was told there were none. Nothing earth shattering, just amenities I'd expect to have access to.

I woke up this morning to no hot water in the room. So a cold shower was a blast! Also, asked for a plastic spoon last night at the front desk and was told there were none. Nothing earth shattering, just amenities I'd expect to have access to.

The front desk staff at check in and check out were awesome. The room had a wet issues that we didn’t realize until later in the evening. I did make it known to the front desk when we checked out. I’m sure it was related to the assessable shower in the unit.

The front desk staff at check in and check out were awesome. The room had a wet issues that we didn’t realize until later in the evening. I did make it known to the front desk when we checked out. I’m sure it was related to the assessable shower in the unit.

Clean and comfortable. Decent breakfast included. Ten minute drive to kings dominion.

Clean and comfortable. Decent breakfast included. Ten minute drive to kings dominion.

Breakfast was alright. For a quick bite to eat, it hit the spot. Parking was okay, but if people would park straight in the parking slot, parking would have been better. Dirty wash cloth was left hanging on shower, toilet was low, hard on elderly trying to get up and down.

Breakfast was alright. For a quick bite to eat, it hit the spot. Parking was okay, but if people would park straight in the parking slot, parking would have been better. Dirty wash cloth was left hanging on shower, toilet was low, hard on elderly trying to get up and down.

It was convenient because it was close to kings dominion theme park. It was quit and area is safe.

It was convenient because it was close to kings dominion theme park. It was quit and area is safe.

Clean and comfy. Good breakfast in the morning! We will stop every year on our way to the beach!

Clean and comfy. Good breakfast in the morning! We will stop every year on our way to the beach!

It was just an overnight stay on a road trip. Everything was great wish they had breakfast earlier as we had to leave befor 7:30am

It was just an overnight stay on a road trip. Everything was great wish they had breakfast earlier as we had to leave befor 7:30am

Clean and good breakfast and convenient travels

Clean and good breakfast and convenient travels

The stay was great and the absolute friendliest staff I have ever had the pleasure of dealing with in many hotels! The only down fall is the pool is not heated which they absolutely told us at check in! The room was what we needed and spacious for a week stay! Would absolutely recommend!

The stay was great and the absolute friendliest staff I have ever had the pleasure of dealing with in many hotels! The only down fall is the pool is not heated which they absolutely told us at check in! The room was what we needed and spacious for a week stay! Would absolutely recommend!

The staff is absolutely AMAZING!!! The room was clean and the breakfast was actually pretty good.

The staff is absolutely AMAZING!!! The room was clean and the breakfast was actually pretty good.

Took 30 minutes to get room for us first one someone was there very strange

Took 30 minutes to get room for us first one someone was there very strange

The only reaso why the service got four stars versus three stars it's because when I mention the problems, they gave me a discount on the room.But receptacles in the room in the bathroom didn't work.The room smelled musty.The whirlpool was cold.The pancake machine wasn't working

The only reaso why the service got four stars versus three stars it's because when I mention the problems, they gave me a discount on the room.But receptacles in the room in the bathroom didn't work.The room smelled musty.The whirlpool was cold.The pancake machine wasn't working

Great but needs an EV charger

Great but needs an EV charger

Clean room. Convenient parking.

Clean room. Convenient parking.

Convenient

Convenient

It was clean but the bathroom was not great. The faucet stuck away from the wall and the could not use tub. It would not turn off from shower.

It was clean but the bathroom was not great. The faucet stuck away from the wall and the could not use tub. It would not turn off from shower.

The room had dirty walls the people across from our room were smoking so our room stunk like cigarettes and I want to say maybe a hint of ammonia. The air conditioning was so loud we slept with the tv on to drowned out the sound of it. On the wall next to the bathroom mirror was what looked like blood stains. We were exhausted from a very long drive it was very late at night and only needed a few hours of sleep so we stuck it out. Went down for breakfast and the floor in the breakfast area had food spilled on the floor that I had seen the night before and it was still there in the am. I don’t recommend this hotel which is crazy because I have always stayed at Holiday Inn because they were always so well kept but not this one.

The room had dirty walls the people across from our room were smoking so our room stunk like cigarettes and I want to say maybe a hint of ammonia. The air conditioning was so loud we slept with the tv on to drowned out the sound of it. On the wall next to the bathroom mirror was what looked like blood stains. We were exhausted from a very long drive it was very late at night and only needed a few hours of sleep so we stuck it out. Went down for breakfast and the floor in the breakfast area had food spilled on the floor that I had seen the night before and it was still there in the am. I don’t recommend this hotel which is crazy because I have always stayed at Holiday Inn because they were always so well kept but not this one.

But the rooms wasn’t clean especially around the mini fridge and bathroom toilet paper holder was loose

But the rooms wasn’t clean especially around the mini fridge and bathroom toilet paper holder was loose

Great service, room was spacious and clean.

Great service, room was spacious and clean.

Clean and good breakfast. Each room had 3 towels. Needed 4. When asked the front desk they only had pool towels. Also pull out bed had no bedding in room. Had to ask the front desk. There were no pillows for the pull out bed.

Clean and good breakfast. Each room had 3 towels. Needed 4. When asked the front desk they only had pool towels. Also pull out bed had no bedding in room. Had to ask the front desk. There were no pillows for the pull out bed.

Maintenance is not a top priority for this hotel. We had used this hotel a year ago and no issues with the hotel overall, this visit a year later was a completely different experience. Elevator issues - Only 1 elevator was functional of the 2 on property. The inside the functional elevator control panel is very loose. Room issues – Microwave missing knobs Center room light fixture made buzzing sound and did not light. Bathroom towel holder was falling off the wall Bathroom door handle was broken, but the door was crooked enough to stay closed when pulled closed. Breakfast – Was ok but the morning I did eat the food was not great it was cold and not prepared well. Cleanliness- Room was clean, bedding and all overall surfaces were all good. On two separate days 2 large cockroaches were seen on the ground floor in the hallway in the vicinity of the kitchen. Staff- The night front desk agent seemed to be more interested in a person in the parking lot than the actual hotel customers. They were very friendly and helpful, but only when you caught the person at the front desk.

Maintenance is not a top priority for this hotel. We had used this hotel a year ago and no issues with the hotel overall, this visit a year later was a completely different experience. Elevator issues - Only 1 elevator was functional of the 2 on property. The inside the functional elevator control panel is very loose. Room issues – Microwave missing knobs Center room light fixture made buzzing sound and did not light. Bathroom towel holder was falling off the wall Bathroom door handle was broken, but the door was crooked enough to stay closed when pulled closed. Breakfast – Was ok but the morning I did eat the food was not great it was cold and not prepared well. Cleanliness- Room was clean, bedding and all overall surfaces were all good. On two separate days 2 large cockroaches were seen on the ground floor in the hallway in the vicinity of the kitchen. Staff- The night front desk agent seemed to be more interested in a person in the parking lot than the actual hotel customers. They were very friendly and helpful, but only when you caught the person at the front desk.

Clean hotel and friendly employees. Booked a room for 4 people. We had a room with a king and a pull out couch. There was no bedding in the room for the sleeper couch. I had to ask the front desk for bedding. They gave it to me, but there were no pillows for it. Then our room had 3 towels for 4 people. Again asked the front desk for towels. They didn’t have any. Only little pool towels.

Clean hotel and friendly employees. Booked a room for 4 people. We had a room with a king and a pull out couch. There was no bedding in the room for the sleeper couch. I had to ask the front desk for bedding. They gave it to me, but there were no pillows for it. Then our room had 3 towels for 4 people. Again asked the front desk for towels. They didn’t have any. Only little pool towels.

I booked a room for 4 people however the pull out did not have linens or pilllows. When I called the front desk they said I had to come there to retrieve them which is fine. However, it was one blanket and one fitted sheet. No top sheet and more importantly no pillows. When I asked the woman at the desk just said “sorry we don’t have any”. When I asked what my children are supposed to use to sleep on I received a “I’m sorry” without a solution. I asked for a blanket or something to put in a pillow case. She came out with two small towels in a pillow case. Completely unacceptable! How can there not be enough pillows for a room. I could see if I was asking for more.

I booked a room for 4 people however the pull out did not have linens or pilllows. When I called the front desk they said I had to come there to retrieve them which is fine. However, it was one blanket and one fitted sheet. No top sheet and more importantly no pillows. When I asked the woman at the desk just said “sorry we don’t have any”. When I asked what my children are supposed to use to sleep on I received a “I’m sorry” without a solution. I asked for a blanket or something to put in a pillow case. She came out with two small towels in a pillow case. Completely unacceptable! How can there not be enough pillows for a room. I could see if I was asking for more.

Hotel lobby was clean and smelt wonderful. Room was clean but old and dated. Parts of carpet ripped up in room, smelt “old”, rust in bathroom etc. Pool area had a horrible odor. Breakfast was ok. Overall ok place to stay but way overpriced.

Hotel lobby was clean and smelt wonderful. Room was clean but old and dated. Parts of carpet ripped up in room, smelt “old”, rust in bathroom etc. Pool area had a horrible odor. Breakfast was ok. Overall ok place to stay but way overpriced.

Nice place to stay. Clean, good service. Will stay here again.

Nice place to stay. Clean, good service. Will stay here again.

Considering the price point, this is a great place to stay a night or 2 for a theme park visit. Friendly staff and clean. Plenty of shopping and dinning close by.

Considering the price point, this is a great place to stay a night or 2 for a theme park visit. Friendly staff and clean. Plenty of shopping and dinning close by.

N/A

N/A

I didn't like roach in the room and the crack bed. The carpetbis worn and old. The towels were unavailable when requested. The front desk was unfriendly. I will not stay at this location again!

I didn't like roach in the room and the crack bed. The carpetbis worn and old. The towels were unavailable when requested. The front desk was unfriendly. I will not stay at this location again!

We ended up needing only one night instead of two. We messaged the hotel to let them know we wouldn’t be there until Saturday. They gave away our room. I paid for the full night and didn’t even get past the lobby. The front desk was not very helpful and seemed annoyed at us. We ended up staying at another hotel that was way nicer and closer to our event. Supposedly, they were sold out of rooms and didn’t even make recommendations or offer any kind of support.

We ended up needing only one night instead of two. We messaged the hotel to let them know we wouldn’t be there until Saturday. They gave away our room. I paid for the full night and didn’t even get past the lobby. The front desk was not very helpful and seemed annoyed at us. We ended up staying at another hotel that was way nicer and closer to our event. Supposedly, they were sold out of rooms and didn’t even make recommendations or offer any kind of support.

2nd floor smelled of cigarettes aweful.

2nd floor smelled of cigarettes aweful.

My wife and I had spent the day at Kings Dominion so we didn’t check in until later that evening. So we requested a late check-out so we could sleep in a little bit before we continued our drive. Front desk said that we could have a 12:00 check out. And it wasn’t even 10:30 and housekeeping is knocking at the door attempting to come in i explained that we had a 12:00 check out. Not even an hour later they at the door again. This time I went to the desk instead of just calling. And all front desk could say that they were sorry because it was documented.

My wife and I had spent the day at Kings Dominion so we didn’t check in until later that evening. So we requested a late check-out so we could sleep in a little bit before we continued our drive. Front desk said that we could have a 12:00 check out. And it wasn’t even 10:30 and housekeeping is knocking at the door attempting to come in i explained that we had a 12:00 check out. Not even an hour later they at the door again. This time I went to the desk instead of just calling. And all front desk could say that they were sorry because it was documented.

Although the staff seemed to be very courteous and helpful, the room was very dirty upon arrival. There was trash behind the night stand and a brown- colored liquid splashed on the walls. (The desk clerk offered us a different room.)

Although the staff seemed to be very courteous and helpful, the room was very dirty upon arrival. There was trash behind the night stand and a brown- colored liquid splashed on the walls. (The desk clerk offered us a different room.)

We stopped here for one night on our way to our vacation spot. Everything was above average. Plenty of room, fitness center was great, and breakfast options were outstanding. Would definitely stay again.

We stopped here for one night on our way to our vacation spot. Everything was above average. Plenty of room, fitness center was great, and breakfast options were outstanding. Would definitely stay again.

Good

Good

The room was expensive for what they offer. It was very outdated. There was barely any lighting in the room. The toilet made a HUGE noise when flushing, there was black mold in the bathroom. The pool and hot tub were dirty and no towels.

The room was expensive for what they offer. It was very outdated. There was barely any lighting in the room. The toilet made a HUGE noise when flushing, there was black mold in the bathroom. The pool and hot tub were dirty and no towels.

We chose this hotel over others in yhe area for its bigger room (king studio suite) so 2 adults and a teenager could be comfortable for 3 nights. The pool was good, extra hot jacuzzi, water pressure of the shower was fantastic, and the breakfast was fresh and plentiful. Our room, however, needed some help. There were holes cut in the carpet, the walls and ac vents were dirty, the ceiling had tears in the drywall. The shower head was rusty. The rooms need a make over-on the dumpy side. Only thing about the pool, well 2 things...no pool towels at different times of the day and cleaning staff needs to go through and collect the band-aids and false eyelashes left on the pool deck.

We chose this hotel over others in yhe area for its bigger room (king studio suite) so 2 adults and a teenager could be comfortable for 3 nights. The pool was good, extra hot jacuzzi, water pressure of the shower was fantastic, and the breakfast was fresh and plentiful. Our room, however, needed some help. There were holes cut in the carpet, the walls and ac vents were dirty, the ceiling had tears in the drywall. The shower head was rusty. The rooms need a make over-on the dumpy side. Only thing about the pool, well 2 things...no pool towels at different times of the day and cleaning staff needs to go through and collect the band-aids and false eyelashes left on the pool deck.

Everything was great, aside from the TV crashing out in the room every minute. Cleanliness, staff service, amenities were amazing. Bed was comfy and sheets were clean. Breakfast was good and internet was accessible. Boyfriend and I had the best time at the hotel and Kings Dominion for the weekend.

Everything was great, aside from the TV crashing out in the room every minute. Cleanliness, staff service, amenities were amazing. Bed was comfy and sheets were clean. Breakfast was good and internet was accessible. Boyfriend and I had the best time at the hotel and Kings Dominion for the weekend.

This hotel will be my go too when visiting Kings Dominion. The Suit was spacious and a TV is the bonus.

This hotel will be my go too when visiting Kings Dominion. The Suit was spacious and a TV is the bonus.

Convenient for a trip to Kings Dominion. Nice that there were a couple of restaurants within walking distance. Overall it was fine but not one of my better stays

Convenient for a trip to Kings Dominion. Nice that there were a couple of restaurants within walking distance. Overall it was fine but not one of my better stays

Saw cockroaches in the room, pool area, lobby. Dated appliances in the room.

Saw cockroaches in the room, pool area, lobby. Dated appliances in the room.

It was a small hotel room. No couch, no desk, no chairs. Grandkids were disappointed the pancake machine was not on. Heard someone talking they had no mix. Really!!! Also the second morning no yogurt, no single serve milk ( gallon jug in frig), no chocolate milk. The cinnamon rolls were excellent!

It was a small hotel room. No couch, no desk, no chairs. Grandkids were disappointed the pancake machine was not on. Heard someone talking they had no mix. Really!!! Also the second morning no yogurt, no single serve milk ( gallon jug in frig), no chocolate milk. The cinnamon rolls were excellent!

Cleanliness

Cleanliness

I liked how close it was to other businesses.

I liked how close it was to other businesses.

Best was great! I had like 4 cinnamon rolls 😎

Best was great! I had like 4 cinnamon rolls 😎

Staff were wonderful, room was really spacious and lovely. Had trouble with room key not working. But breakfast was pretty awful. I’ve stayed at many Holiday Inn Express hotels but breakfast here was not up to par and wasn’t even lukewarm.

Staff were wonderful, room was really spacious and lovely. Had trouble with room key not working. But breakfast was pretty awful. I’ve stayed at many Holiday Inn Express hotels but breakfast here was not up to par and wasn’t even lukewarm.

Breakfast was not even worth trying. Limited and unappealing. At first, you notice ridiculous wear and tear and age, but fine for what we need and only there a few hours. Rooms nearby were smoking and it permeated the room in the middle of the night and prevented sleep. Hallway smelled terrible of smoke by morning. Shower curtain had no appropriate liner so water went everywhere. Staff charged card when we checked in. When questioned about pre paid, she stated we reserved with card only but didn't bother to check. Had to prove we paid and she apologized for mistake but amazingly saw it once I proved it instantly. When checking out, staff didn't ask anything about stay. You get what you pay for.

Breakfast was not even worth trying. Limited and unappealing. At first, you notice ridiculous wear and tear and age, but fine for what we need and only there a few hours. Rooms nearby were smoking and it permeated the room in the middle of the night and prevented sleep. Hallway smelled terrible of smoke by morning. Shower curtain had no appropriate liner so water went everywhere. Staff charged card when we checked in. When questioned about pre paid, she stated we reserved with card only but didn't bother to check. Had to prove we paid and she apologized for mistake but amazingly saw it once I proved it instantly. When checking out, staff didn't ask anything about stay. You get what you pay for.

There was not enough parking. We were told to park in a lot of a different lot where it said no overnight parking with the possibility of being towed.

There was not enough parking. We were told to park in a lot of a different lot where it said no overnight parking with the possibility of being towed.

The bed was good and the breakfast was nice

The bed was good and the breakfast was nice

Over night Monday stay. The price was right. Bed was very comfortable. I feel like they are in the process of updating, new carpets were obvious. Room needed some plumbing updates. With that said the water pressure was awesome! Staff was friendly.

Over night Monday stay. The price was right. Bed was very comfortable. I feel like they are in the process of updating, new carpets were obvious. Room needed some plumbing updates. With that said the water pressure was awesome! Staff was friendly.

The place in it’s entirety needs a deep clean and is a bit dated, they also need to get more amenities because they was out of everything it seemed no blankets or sheets available for the pull out beds made it a bit nerve wrecking want be back anytime soon at least not under the current state.

The place in it’s entirety needs a deep clean and is a bit dated, they also need to get more amenities because they was out of everything it seemed no blankets or sheets available for the pull out beds made it a bit nerve wrecking want be back anytime soon at least not under the current state.

Also, even tho it’s hot outside and the hotel has a jacuzzi I would recommend that the pool be heated up some because I saw a lot of kids trying to swim and shivering at the same time and when I tried to get in the pool it was definitely too cold.

Also, even tho it’s hot outside and the hotel has a jacuzzi I would recommend that the pool be heated up some because I saw a lot of kids trying to swim and shivering at the same time and when I tried to get in the pool it was definitely too cold.

Mrs. or Ms. Tabitha that works at the front desk helped make my family’s experience one to remember. She was kind and made us laugh. Hope to see her again one day to say Thank You!

Mrs. or Ms. Tabitha that works at the front desk helped make my family’s experience one to remember. She was kind and made us laugh. Hope to see her again one day to say Thank You!

The stay was excellent.

The stay was excellent.

The 1st room was dirty. The 2nd room was occupied by another guest. The food was barely edible.

The 1st room was dirty. The 2nd room was occupied by another guest. The food was barely edible.

Great Stay!

Great Stay!

My family stayed in this room, right down the hall from us. Very clean hotel, comfortable beds, great breakfast selection with milk, juice and coffee available too

My family stayed in this room, right down the hall from us. Very clean hotel, comfortable beds, great breakfast selection with milk, juice and coffee available too

Great selection for Breakfast at the hotel. Coffee available at the breakfast area. Staff constantly checking and refilling things and happy to greet you. Towels already available at the pool. Front desk even had a bandaid when one of the kids needed one. Dove brand shampoo, conditioner, body wash, hand soap and lotion in the bathroom. Very comfortable beds and a separate tv for the kids on the couch bed. We will definitely stick with Holiday Inn, every time we travel.

Great selection for Breakfast at the hotel. Coffee available at the breakfast area. Staff constantly checking and refilling things and happy to greet you. Towels already available at the pool. Front desk even had a bandaid when one of the kids needed one. Dove brand shampoo, conditioner, body wash, hand soap and lotion in the bathroom. Very comfortable beds and a separate tv for the kids on the couch bed. We will definitely stick with Holiday Inn, every time we travel.

Usually stay in Holiday or Hampton. This was kinda of a lousy slow check in. Marijuana smell throughout, the entry light flickers and won’t stay on. The black out curtain does close which allows light in. Not great for some who had been traveling for 17.5 hours. Hopefully the showers works.

Usually stay in Holiday or Hampton. This was kinda of a lousy slow check in. Marijuana smell throughout, the entry light flickers and won’t stay on. The black out curtain does close which allows light in. Not great for some who had been traveling for 17.5 hours. Hopefully the showers works.

Clean, comfortable and quiet room. Affordable price. Friendly staff. Would definitely stay again.

Clean, comfortable and quiet room. Affordable price. Friendly staff. Would definitely stay again.

There was a huge mold above the toilet in the bathroom and there was gross stuff on the walls bed's didn't feel clean and ac wasnt working would not stay here again even common areas was dirty

There was a huge mold above the toilet in the bathroom and there was gross stuff on the walls bed's didn't feel clean and ac wasnt working would not stay here again even common areas was dirty

I love this place!!!

I love this place!!!

Great place to stay. Quiet and comfortable

Great place to stay. Quiet and comfortable

The front desk worker were very helpful

Beds were very comfortable. Was just disappointed breakfast didn’t have the bacon in the morning as the pictures showed. Good location

Everything was fine except the wifi was very slow at times. No other complaints. Ashley at the front desk was helpful. I have not yet received my email receipt or my dollar deposit credit.

Clean but could use some basic maintenance

Super clean, excellent staff!

Here is my experience - late arrival - was convenient and easy - The room was nice and the beds were comfortable. The sofa bed was adequate. - The parts of the hotel we saw at larrival seemed nice. - I can not comment on any of the additional hotel amenities due to the rest of the negative experience Negatives They experienced a power outage during the night and it was still not on when we left mid morning. I understand is out of their control - however many of the things were - our room had missing curtains - specifically the light filtering ones (very difficult getting the 6 of us ready to leave when you are in a dark room with only your phone light and kids). Opening the blinds were not an option as people were constantly outside) - there were no working emergency lights or working back up generator. (We were on the 2nd floor - the hallways were dark - of course no elevator - the stairs had no natural light/no emergency light/ they did however place multiple glow sticks in the middle of the stairs (where u need to step) for some light. Rather difficult dragging your luggage down stairs with kids. - no breakfast of any kind. The list could go on but I’m limited on space no compensation of any kind - disappointed

Absolutely run from this hotel. There are way better options in the area for a similar price. Upon arriving, I was greeted by my roommate, the cockroach on the wall (see photo). Literally a roach hotel. The cleaning staff intruded into my hotel despite having the do not disturb sign up; although, management was properly apologetic and comp’ed that night’s stay. Several times during the stay my key stopped working. So after returning to the third floor at the end of a long day and climbing the stairs because the elevator was inoperable, I would have to go back to the front desk and get my key recharged. The lady at reception was super nice about it, but clearly the hotel is lacking in the basics. The halls seemed to be be vacuumed once a month, and the stairwells were just plain gross. There were multiple “stains” on the walls of my room. The breakfast was meager and always the same each day. I will say the staff was awesome. Very nice people. Just the hotel condition was atrocious.

Nice place to stay for one day

The rooms need to be updated

The staff was friendly. The hotel was clean however the furniture was very old and dated. The furniture tv console full of sugar ants. On our last day the elevator button going up broke. Staff explained that it was some other guests that broke it. We had to take the stairs up and the elevator down. This is a challenge I was travel with a person with mobility issues.

C

This is a property that absolutely needs a major renovation. The staff were friendly and helpful

We did have trouble with the evening clerk, Brooke. She seemed distracted, unwilling to help, and was very disinterested in helping with a few minor, but neccessary adjustments to our room. Otherwise, WE found Star and the manager ( i have forgotten her name) to be quite the opposite! They were a joy to speak with, extremely helpful with issue resolution, and went out of their way to make ensure our stay was plesant. Star even recommended a local restaurant to try, ajd it was amazing! Our 2 night stay, while visiting Kings Dominion, was far better than previous places. Terry was very knowledgeable, and helpful. He resolved an issue immediately! He has a very welcoming demeanor. For all these reasons. We will be booking with Holiday Inn Express, Ashland, for all future trips to this area. Also, It is worth noting, that this beautiful property is located in close proximity to Kings Dominion (Doswell) with easy access to and from the property. Thank you all for a wonderful stay! We will be back soon!!

Bathroom needed a lot of work ! Other than that is was fine . Shower curtain rod was coming out of the walls on both sides .

Ac was a bit loud.

Holiday inn was booked so hotel.com transferred my reservation and I didn’t realize it was an outdated run down motel. The motel refused to release me & let me book a different hotel, do I paid for 2 stays and stayed at the Comfort Inn… which is clean, updated & felt safer.

I liked that this property was easy access to the interstate and that it had several restaurant options within walking distance. I didn't like the lack of housekeeping or the fruit flies all around the breakfast bar.

Very convenient for an overnight stop on a family road-trip

The property was very nice. The suite room was spacious enough for us as a family of 6, it worked perfectly. The bathroom could use a little updating (mainly the shower) but everything was clean and nice otherwise.

Staff was great!!

Don’t waste your money

The property is great!! Very clean and easy to access from the I-95. Staff can be nicer though….

Bed was very hard. Wasn't comfortable. Breakfast Wasn't good and not much to choose from

Coffee options were good with Keurig in room and the breakfast was ok. Cinnamon rolls were not soft. We had 3 cockroaches in the room. Under the couch was wrappers, food, and a sock. The toilet flusher broke but was able to be reconnected. No shampoo in the shower, only body wash, conditioner, and lotion. Furniture was worn and cracked; carpet was coming up. Location was close to the interstate. Front desk staff were a mix of nice and couldn’t be bothered.

It was a serious situation in which traveling in the hotel with children was a high risk.

Electricity went out so we had to check out very early

This property was quiet and very easy to find we have booked our next day in October. The only problem was my door key kept having to be reset

While I will say the bed sheets were clean and comfortable, nearly everything else was subpar. The carpet in the room was visibly dirty—my socks were filthy after walking around. The AC unit took hours to cool down and made a constant, disruptive noise. There was dark grey dust around the vents on the walls, and the wall next to one of the beds had visible footprints. The window hadn’t been cleaned from the previous stay; there were handprints—likely from a child—still on the glass. The room itself didn’t feel secure. Even with the deadbolt locked, the door felt flimsy. These aren’t just cosmetic issues—they make a guest feel uneasy. The lobby was another disappointment. When we returned from our dinner outside the hotel there were crumbs all over the floor under the tables. By the time we checked out early Monday morning (at 7 AM), the same crumbs were still there—clearly untouched. I used the lobby restroom before leaving and was horrified: one stall had human waste, another had water and urine all over the floor. This was not during pool hours, so there’s no excuse for that condition. It’s clear that housekeeping standards and overall maintenance are severely lacking. Public areas should be presentable at all times—especially in a well-known chain hotel.

Convenient location. Clean rooms. Nice breakfast.

This property is clearly in need of updates. We didn't need our key to enter the side door nor the pool so security is concerning. I refused to let my kids swim in the pool because it was so cloudy you could not see the bottom. Our bathroom was dirty (the floor, tub/shower) and the shower curtain did not cover the entire opening so the bathroom was soaking wet after bathing. The bathroom.door was about to fall off the hinges. The carpet constantly felt damp. Overall, I guess you get what you pay for.

Best hotel bed I’ve ever slept in. Pillows were full yet not too firm. Only drawback, hot water took a long time to reach rooms on 3rd floor.

great amenities and cleanliness. also great breakfast and friendly staff

The first room they put me in was dirty. Bathroom fan was extremely noisy. They moved me to another room. It was dirty floors in the bathroom was sticky. The carpet was sticky on your feet just terrible.

Our room was dated and in need of a refresh but the bed was comfortable. The biggest issue was the bathroom. The drain in the bathtub took a very long time to drain shower water, and eventually I was standing in water above my ankles. Also the soap/shampoo had been refilled into the incorrect bottles. The hotel is convenient to Kings Dominion and several restaurants.

The front desk attendant was very helpful, and went the extra mile to help us.

The hotel was clean and comfortable but our room could have used a little TLC.

The stay was amazing! The service was great! I'd stay there again!

Very convenient to everything in area. Would recommend it to everyone.

The beds were really comfortable

Excellent property! Room was super clean, and breakfast was good. Nice pool area!

It was sufficient for what we needed. The biggest surprise was the DirecTV.

There was a carpet strip that went along wall and outlined carpet and it was mostly hanging off. The coffee maker in the room did not work it turned on but would not brew.

Very Customer Friendly, Great staff, very neat and Clean. The Breakfast was great also.

Amazing very friendly and clean

close to restaurants

Easy food options near by, good breakfast, clean and comfy beds and good shower water pressure!

Chose this hotel for the distance it was to King Dominion and I’m glad I did!!! The place was clean, the people are polite, courteous, and respectful! Will definitely book here again

Ok

I would not recommend and would never book here again

The keys don't work in the doors. It is an aggravation.

Overall bathroom was not very clean & room was 80% clean

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I was moving from Florida to NYC & I needed a hotel asap for some rest. This hotel was so clean, room was bigger than expected & staff were friendly. It was a smooth process I’ll always recommend this place!

The room was not the cleanest. There was a piece of the carpet that had been pulled up, there was mold on the shower head, and the carpet was soaked in one area upon arrival. It was definitely an okay place to stay for the weekend but wouldn't be back .

They made me aware the morning of check in that they did not have the type of room that I had reserved and left me in a very tough position. No apologies and little compensation for the impact.

After calling corporate and spending an hour with customer service, we were assigned a different room. That room did not have hand soap in the dispenser and the drain in bath tub was clogged and slow to drain. Overall it was a pathetic experience for us. We trust Holliday Inn Express brand and this experience will make us think twice before making the reservation for future travel. We will definitely not be coming to this HIE property again.

Clean and friendly. Just get your breakfast before 9:30. Pool is closed always too

Hate writing a negative review. But we would never stay here again. Only reason I gave them 2 stars is because the beds were comfortable and it was clean in our room. But the TVs in our room didn’t work, there was only one remote for 2 TVs (which didn’t matter since they didn’t work), the handle was falling off the bathroom door, linens for the pull out couch weren’t ready until 10pm and the pool was closed the whole 3 day weekend. Also, our room phone didn’t work so we couldn’t call the front desk. One front desk employee was nice and gave us a small discount for all the inconveniences. Breakfast was ok. The whole place needs to be remodeled. Can’t recommend this place.

This was the worst hotel experience we have ever had. The vents were dirty, tub backed up when showering, pull out sofa mattress had stains, only one person working at the front desk and she acted put out when asked for anything, the carpet was pulling up from the floor exposing wires, there was trash in the closet and under the sofa. The coffee maker didn’t work and there was no mini fridge…just an empty dirty space where it should have been. Disgusting experience, which was sad because we were there for our son’s college graduation.

Close to Randolph Macon College. There was no shower curtain in the bathroom.

Staff was wonderful, delightful, and helpful! But the hotel property wasn't in great shape. Room was fine, comfortable- but most of the electrical outlets in the room did not work. None of the water dispensers in the lobby worked, none of the toilets flushed properly. Lobby women's bathroom had no paper towels & a communal bath towel on the counter instead.

Very friendley staff, working on renovations but clean in the chaos. Should be a beautiful hotel when done

Staff was friendly and room was clean. Pool was not open.

Listed above at all the items I checked. No issues with this hotel

Hotel is beginning to show signs of decline. Carpet in hallways are dirty. Ants in the room.

The staff was friendly and accommodating. There was a problem with the shower head and staff was there within minutes to check it out. Unfortunately the hotel was completely booked and we couldn’t change rooms. It was a handicapped room.

Room was not cleaned Very disappointing. The only saving grace was the front desk ladies. They were friendly

Front desk staff was excellent at check in, during our stay, and at check out. Room was clean and quiet. Breakfast was good.

Gas station.

Hotel was great. Very nice and clean. The only issue we had was the pool was closed to maintenance or something. Continental breakfast was really good.

Did not have enough pillows. We needed to use pull out, as my stay stated for 6. They had no more pillows. Even had to go to front desk for the sheets and covering for pull out, which at most places is in plastic container in closet. Door handle to bathroom, near falling off. Curtain shears shredded. Toilet would not flush on our way out. Stayed back in 2022, and did not have this experience. Will not be staying again. Breakfast was good.

We booked this hotel because it had a pool....pool was closed due to mold. Wouldn't have stayed here if we knew the pool was closed.

The rooms show signs of wear from the carpets to the furniture. The mattrsses were new and very comfortable, however the other seating and furniture need to be updated.

Front desk staff courteous and friendly. No noise. Quiet. Comfortable

Property was amazing, breakfast was even better!! AC in the room was ice cold. Leslie at the front desk was beyond professional and courteous! We would recommend this spot to anyone!

Stay was fine for a quick overnight. Bathroom needs to be updated. Vents was dusty, and door and vents were rusting. The toilet and tub didn’t drain quickly. Room was clean and staff was nice.

Great hotel room! Very quiet and comfortable.

It's fine....

Very nice stay front desk staff helpful. Where very attentive and made sure request were met.

Overall it was good.

Cable box in the room didn’t work so no TV capability. Sheets smelled. Don’t think they were changed after last guests.

Had to be move for an ant problem. Moved to another room with kids everywhere. Loud until after midnight.

At checkout i asked for a paper receipt and the lady looked mad because it made her pause her conversation with another worker. I didnt feel appreciated as a customer. NO i will not return to this location

Very basic but great price

Nice hotel in a good location. Hasn’t been updated like every other holiday inn express I’ve stayed - could definitely use some updating

Convenient location, good price

It was clean. Very noisy!!!

Everything was good. The property just needs to be updated. We picked a yogurt for breakfast that was outdated.

Staff was pleasant and seemed to like their job. Room was clean. Bed was comfortable. Shower and bathroom soap was a great addition although the one at the sink was slightly broken. The hot tub was cold so that was the only complaint as I picked this hotel for that amenity and the inside pool.

All good

Old building. There is mold and water damage in the room. The exhaust fan does not work. The water is not very hot even after letting it run for a long time, it was just lukewarm. The bathroom door has water damage and barely closes. Staff was friendly and hotel was clean. It was noisy with plumbing noises during the night. There are several restaurants and stores within walking distance but curb and bushes as barriers to make it inconvenient and I also wouldn’t recommend doing so after dark. Overall, I wouldn’t be back.

We

Very outdated and very unsanitary our suite had half the carpet ripped up. Room looked like their either has been no cleaners in years or one skipped over the room we were in for sure. I reported problems to the lady at the front desk who very unphased and rudely said it’s in the book, telling me this was all known prior to my stay I.e. carpet ripped up with exposed nastiness under, broken closet sliders that looked like it was hanging on by a thread waiting to fall down and smash to Smithers, bathroom had nasty chunks of god knows what plastered to the counters and shower had pubic hairs and was clearly not cleaned prior to us had less then half a roll of toilet paper and the lady couldn’t be bothered to provide us with any “there is tissues in there”. I will NEVER stay at this location ever again and I love these hotels generally. Breakfast was decent and although we weren’t able to shower before our long drive ahead of us we at least got some decent pancakes.

Great location

This property is a gem in the rough. My favorite fairly budget friendly, clean, convenient, and well maintained hotel with a free AND GREAT free breakfast buffet! Highly recommend

I hate to say this but there is a slight roach problem that needs to be addressed there were 2 we found in our room roaming around, other than that it wasn't bad.

Overall poor. Pull out couch bed was horrible. Very uncomfortable.

It was all excellent best stay in Richmond area to date. Highly recommend if visiting at kings Dominion

Hotel is in great shape with dinner options close by.

Was not let know the pool and hot tub were out of service but charge rte as if they worked!

Carpeting ripped and needs repair as well as bathroom door.

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The property was clean but the room was in disrepair. Cable plate unattached hanging from the wall. Shower curtain rod attached to the wall with a wood block and you could not close it so water went on the floor. No privacy curtain on the window.

good hotel

The hotel staff were kind and check in was easy. The room had sticky stains on the floor, the bathroom sink drain was dissembled but functioning (possibly was in process of repair) and the curtains were ripped from ceiling to floor.

Decent

Mold in bathroom.

Friendly staff, very clean and excellent breakfast!

The pool and hot tub was filthy nasty dirty and that was my whole reason for getting that room

Beds were comfortable. Stayed for 4 nights. No service to room, towel replacement, etc. Had to replace card keys daily because they didn’t work. Breakfast was mediocre but typical hotel breakfast.

Room was clean all things were ok

Our stay was an overnight stay on our way home from a stay down South. No big concerns. The room and bathroom were clean and comfortable. I would consider staying again if in the area..

Had a great stay. Highly recommend. Nice and clean and quiet.

It was very convenient. Unfortunately quite noisy, plumbing was very audible and the HVAC in the unit was very loud. Staff was very pleasant but we didn’t get any housekeeping in our room in our 2 night stay. Our room and bathroom are in a need of a refresh but the bed was comfortable.

Great location , staff very friendly , lots to eat within walking distance!

Nice

NO HOT WATER and staff new about it!!!!!

Breakfast staff was accommodating and kjnd.

We were impressed with this location, our stay was perfect.

Good location, quick off and onto the interstate.

Easy check in, room comfortable and clean

This place has not been updated in years. There was a closet in our room that seems it should have been closed and locked had a funace unit in it with a filter that was caked with dirt. Looks like filter wasnt cleaned in years. Beds were weak and average. Was worth half the price we paid if not less than that. Definitely disappointed.

Easy to access from I95

Location was perfect. Staff was attentive and nice

The place was clean and quiet. The lady at the front desk was very helpful.

Clean enough. Breakfast foods limited, coffee poor

Easy check in, friendly staff, clean and spacious room

The only thing I would change is the GPS directions, because with no signage the hotel was hard to find. This isn’t te first time a Holiday was difficult to find.

Clean, comfortable, spacious room. Good bed. Good breakfast. Would overnight again.

Breakfast wasn’t that good

Front desk receptionist very friendly and helpful

The rooms was invested with bugs, stains on the linen and the ac unit was inoperable causing the room to be 90 degrees and humid. The Staff outside of Dawn is rude and unprofessional the property manager hung up in my face on several occasions. We booked 2 rooms but never checked into the second the front desk clerk said it was fine and that’ll refund the rooms. My family was stranded in the lobby looking for somewhere else to stay for the night after a 5 hr drive. Now 5 days later the manager is denied we ever showed up. The property manager is the worst and no where near helpful

The shower was a handicap shower but there was no place for the shower head for a person to stand up. I had to get in my knees . The fridge was very loud . My card didn’t work when I came back after a long night and I had no way to get ahold of anyone at the desk. Sign said helping another person and that was all no number to Val or anything so I had to wait 15 minutes for someone to get back . They didn’t seem to concerned that i had to wait. I also say two different types of bugs . The phone was unplugged and so were some of the lights so it took me a minutes to find lights that worked

Property was clean and the help was very polite. I enjoyed my stay at this motel.

Friendly receptionist

My friend and I arrived early and we were and to check in anyway. The woman at the desk was super friendly and helpful. We had mentioned going to Kings Dominion and when we checked out, she remembered our conversation. The breakfast was good and everything else was enjoyable. The only issue we had was our toilet tank leaking, but we chose to take care of it the next day and and we mentioned it to the staff, they marked it down immediately for facilities to fix. Overall, we had a great time and great experience. We would gladly stay again.

Due to expedias policy we had to pay for a stay we could not get to due to an accident on the highway. We understand that we don’t get the room insurance but that is because we knew we were going for certain. Please consider a refund.

Dislike: Outdated, poor condition i.e. lamps were rusty, bad cauking in bathroom, fridge that was not secured in the cabinet, noisy air condition.

From the moment you walk in to the comfortable lobby you feel at ease. You are then greeted by a very friendly and helpful staff, then walking in to a spacious and clean room, sleeping on the most comfortable bed and pillow, it's a welcome departure from typical highway hotels.

Noisy from next door room. Door closed loosely.

I booked a room because the description said it included a jetted tub, very disappointed it did not have one. Overall it was good.

Staff was extremely nice and makes every effort to make your stay enjoyable. The hotel itself needs updating. Room fixtures, bathroom fixtures are old.

Comfortable stay. Great breakfast!

Staff was friendly and happy to help with any issues. Had difficulty with some keycards and ac in one room. Staff quickly took care of problems so we could enjoy our stay. Will stay again. Close to restaurants, gas station and other attentions.

Location was excellent for our trip

Awesome

The lady at night is super it's super nice

stayed here and absolutely loved it!!! so relaxing and the staff was SO sweet. special shout outs to Dawn (: she was by far my favorite staff member. so sweet and accommodating. talk about southern hospitality!!!

Had no issues

Well maintained... everything was clean

Friendly greeting and good recommendation for dinner in the area when we arrived. Room was comfortable and spacious, especially liked having a love seat in our room. Breakfast buffet was delicious and a wide selection. Only small issue was the shower curtain was a bit too short, so couldn't cover the full side of the shower. Curtain bar also dipped a bit, so shower curtain slid to the middle.

Great!

Awesome