Lantern Lodge

Beautiful room great location would definitely stay again

The price is the price for a reason. ...

We wished that the restaurant would have been open, especially since it is advertised on line and in the room.

Room was not cleaned well. Hair

Hot tub broken

Wonderful and Cozy abode!

This place is just great, with large rooms and nice beds. It has a nice kitchen with about everything you need to prepare anything you want. Location is in a good spot to get to and from. Big thanks to the hotel employees who were very nice!

We only stayed one night but we got right in, the room was very clean. Only down side, the jet tub didn't work. Found out after I filled the tub.

Laundry in room.

We thoroughly enjoyed the layout of the 1 bedroom suite. The kitchen was well equipped. Our only complaint is that the bed was terribly uncomfortable and very firm. We considered trying to sleep on the pull out couch, but there were no linens for it. We also missed out on the weekend breakfast because the restaurant was temporarily closed.

Great stay. The staff was friendly but need to be more informative on closures such as the pool closing 2 hours early, no functioning hot tub and the on-site restaurant not being in operation. We will likely return when these issues are resolved

The restaurant was closed, which was disappointing since we were counting on having the convenience of that on-site. Nothing on the website let us know that it was closed. The pool was closed. Also, nothing on the website indicated that the pool was closed. They need to keep their website updated with relevant information so that guests can plan accordingly.

This is an old condo complex and you have to sign a bunch of short term rental paperwork which I wasn’t expecting… our unit stank like wet dog. Parking was not good, elevator was sketchy. Rough part of town. Not a great experience.

Outstanding!

We were only here one night for a procedure the next morning at Mission Hospital, but this will now be our go to from this point forward for any future procedures. My father needs to have. It was spacious, well appointed, and laid out perfect perfectly for the number of family members that attend when these things happen.

This was the best place I’ve stayed at so far. The room was very spacious, clean, and the staff was nice. Although the parking situation is a little iffy. I would stay there again.

The kitchen was nice but we had to buy a large pan and baking sheets to cook our meals. The kitchen was very limited on cooking utensils and cookware. For a 3 bedroom suite we had 2 very small frying pans which just doesn't work when cooking for 6 people. We asked at the front desk for more cookware and they could not help us.

The property was so quite & peaceful!!! So close to everything!!!

Needed a few updates but so much space for the money.

Overall, a nice place to stay and affordable. We did not use the amenities. The only issue was loud noises from the unit above ours. There does not seem to be much insulation between the levels. Each unit has a nice outdoor sitting space.

Clean and very spacious. Was the perfect place for us to chill for couple of days, do laundry (after being on the road a couple of weeks). Easy to drive to downtown. Would happily stay here again, especially if wanting a kitchen and laundry.

Was in town for wedding. Messaged a week early for early check in and no response. Called three different times and was still unable to check in early

Great place and great price!!

Amazing room - big, comfortable, clean. Staff were very friendly and helpful. Fixed a problem with one of the TVs in our room quickly. Restaurant was not open while we were there.

2 bedrooms suite fit our needs exactly. Location is good for us as well.

The unit was clean and well stocked, and I especially appreciated the events flyer and area map provided at check-in. The bed was comfortable, and the luggage trolley was a convenient touch. I also really enjoyed spending time out on the balcony. Overall, it was a comfortable and convenient stay.

We loved our visit to the property! It was very clean, quiet, and the layout suite was just perfect!

Na

Easy access for wheelchair. Spacious accommodations.

Could've been cleaned better. Goid bang for the buck.

We rented the 2 bedroom hotel room for a weekend trip to Asheville. The hotel was spacious, clean with great amenities. The beds were comfortable as well as the pillows. All the rooms were spacious. Definitely will book again in the future.

Just know—there are a lot of steps and no elevator, so just be prepared for that.

This lodge was our home away from home. It was quiet and clean and spacious and had all amenities we needed. The staff was helpful and friendly. Definitely will stay here if we get back to Asheville.

If you prefer a condo/apartment, I highly recommend staying here. The location is perfect. You can get to downtown and West Asheville within minutes. Additionally, the property is literally a few blocks from the Biltmore Estates. However, I highly recommend asking for a high floor unit with a view of the city.

Great place to stay. Will recommend and come back.

This is not a hotel and should not be categorized as one. It is private condos that a service books. They do not manage it. Never book room 113 or 114. They are in the dingy first floor. The TVs did not work, the ceilings are peeling, the trash and towels were not refreshed regularly. I am going to ask for some compensation. They do not change linens. The front desk which is in a different building has no one to help you after 5. The refrigerator did not work in the first room we had and we had to move ourselves in the middle of the night. Then room 113 was worn down with the above problems plus stained carpets. the bedroom light was a strobe light. Room 324 was better but again stained carpets and peeling bathroom ceiling. This is definitely not even 3 stars. Wont stay there again. There was no one to help. The one bedroom 324 was much bigger than the 2 bedroom condo. Stay at a real hotel.

Property was wonderful. Pool and hot tub area were closed, and we were not told about this, which was disappointing. It also shows to be walking distance to town areas, and it really is not.

It was great!!

Everything was really nice. The only issue we had was we were put on the 4th floor an the elevator was out.

An excellent spacious apartment for 2

Spacious two bedroom suite right in Biltmore Village!

Clean, awesome little place right in the middle of everything.

I checked at the desk that we had access to an elevator & they said yes. The elevator was out of order for the few days we were there. The toilet plugged up a few times, after the first time I just used the plunger that was there rather than calling for help. The skillet in the kitchen was dirty and crusty.

Pool was closed for repairs which was not listed online. Otherwise stay was very nice, clean and comforting. No interactions occurred with staff to review. We did encounter 2 black bears on the property when exiting our vehicle at night - nothing scary though - they were unbothered by us, and let us pass by no issues.

We really enjoyed the apartment; it was very clean, the staff was very helpful, and the location is great for visiting the Biltmore estate.

There was no ice in the fridge when we arrived and had to drive back to office to get ice. And the apartment numbers were hidden behind bushes. Could not be seen from the driveway. Had to Park and find it. These appeared to be condo/apartments.

Room was very nice, staff professional and the food at the Azalea restaurant was excellent. No complaints!

I understand the realty company is working on maintenance. I discussed this with the manager upon checkout. And I do want to thank the marvelous staff, who made every effort to help us very quickly when our TV didn’t work, the lightbulbs needed changing, and the hot water would not work. I was disappointed in our stay this year, but I feel optimistic that the repairs will be made so I’ll give it another try next year.

Room was comfortable,, nice kitchen, had good amenities but we were tucked on the 1st ground floor where patio had no view, was a bit disappointed, also our neighbors above us had a dog so he was loud at all hours, not good, if you stay here be sure to ask for a top level room to avoid bad patio view and any noise above you, it will fix all of that

Beautiful rooms and views close to Biltmore estate. Food at azalea was good. Easy access from parking lot to rooms.

So, make sure you get groceries for your stay because you will have a full kitchen at your disposal. We loved how spacious, clean and warm our sweet was. Only minor complaint was the internet for work meetings and a movie, but it doesn't take away from the sheer luxury and decadance of this amazing place...DEFINITELY COMIMG BACK WHEN I have the chance!!!

We started to make coffee in the coffee pot, which we appreciated, but it was dirty. When reported to staff, an employee was sent to our suite with a sponge filled with soap.? She walked in without knocking even tho a Do not Disturb sign was on the door. This employee was very unhappy that she was sent to clean a coffee pot which was not requested. By then we had already had our morning coffee after we cleaned the pot. It didn’t make any sense. The fan that was provided in one of the closets in the bedrooms did not work and was filthy with dust. (One family member stays warm all the time.) The temperatures were cold and there were no extra blankets in the closets. We went to staff to get another blanket and was given one stained very badly all over the blanket. It looked like something else other than red fruit juice. Overall the suite was a good place for us and very comfortable and clean.

In general everything was satisfactory.

Great place to explore Asheville!!!!

We like the location and size of the rooms

The only real complaint is you can hear everything the neighbors are doing above you. Including late night activities. You can also hear everything happening outside the front door. The property is in a hill and divided into 3 separate levels of the hill. So getting to and from the pool/fitness center is not simple or indoors. Something to keep in mind if you’re disabled or have kids. Overall, it was a very nice property and suite.

The property itself and the condo were nice! The bed was super uncomfortable and should have more than two pillows per person and the water filter needs changed in the refrigerator! Staff wasn’t accommodating. We got there early and asked to check in early we have an 8 month old and they said they let us know when it was ready via text and we received nothing.

Booked a two bedroom suite. Very clean and spacious. I regretted not booking for longer. Very close to the Biltmore estate entrance.

Staff was very friendly, great location

Pleasant stay.

Convenient to everything in Asheville.

Cons: There is a small kitchen, but not a lot of dishes for cooking. The water for a shower took quite a while to get hot. You had to hold down handle for toilet to flush. The furniture in the living area was uncomfortable. You have to walk quite a ways, up a lot of stairs to get to the pool, dog walking and smoking area.

There are wasp nests on unit 427

The staff was courteous and helpful. Our unit was clean and roomie. We will definitely return!

The staff was wonderful, making check-in easy and convenient. The room was clean but tired. Floor tiles in the bathroom were cracked, covered by a small mat. A re-fresh is needed. That being said, the property was quiet and offered a great location.

Major downside is that the walls seem very thin. We stayed on a low floor and could hear every footstep in the room above us.

I come here a lot. I love the front staff they are very friendly. Has a home environment feeling. The cleaners do an excellent job. Honestly whoever picks staff at this place deserves an award!

Great property if you are traveling with family etc. Our unit had 3 bedrooms and two baths, a nice kitchen area and living area. A good deal of space and nice porch. Conveniently located between Biltmore and downtown. It was very clean upon arrival. Good rate- although we probably visited in the off season.

The first unit we checked in had not been thoroughly cleaned. Had snack food, wrappers, debris under furniture and under cushions on furniture. One chair even had prescription pills under the cushions. Screens on patio doors torn loose from frame. Screen on fireplace torn and loose. Hair was in all drawers in both baths. One shower had bugs swarming in it. The primary bath shower door handle was coming loose and the light in shower did not work. The entry door and patio had multiple carpenter bees flying everywhere. Unit smelled of mold and mildew. Front desk offered to move us to room next door. It was at least cleaner. I complained that the view was not as nice. The first unit was on the front and had mountain views. This unit overlooked the rear parking lot and the back of the next building. Employee agreed, but said only other unit was not on top floor and would be more noisy because these were built in 1960's, very thin walls/ floors.Employee said she would speak to the manager on duty regarding a partial refund for having to deal with these issues and the time spent having to move our belongings. We moved to the second unit. At least it had been cleaned. Still extremely noisy. Could hear every other door that shut and noise from other units. Sheets are extremely worn and scratchy. Dish soap built in pump at sink broken. Bath faucet leaked when hot water turned on. Water has to run to get warm. Plastic bag around smoke detector. No discount because we booked on Expedia.

Check in staff was less than courteous when explaining that check in was not until 4.

This is a beautiful lodge!!! Staff were so helpful in getting us extra nights since we planned on staying at Pigeon Forge our other nights but loved it here and decided to stay instead!! And when the door accidentally went shut and we were locked out! The room was spacious and loved having a complete kitchen! Room very clean. Close to the Biltmore. Two hours away to Pigeon Forge. Loved the individual balcony! Was a perfect choice for our 40th anniversary!!

Our suite was clean for most part. The back bathroom shower needs the grout steamed cleaned. The carpart has cigarette burns and looks dirty we wore our shoes The icemaker and water in ref was not working in the freezer the ice maker was in parts and on two shelves. The beds and linens were clean but the beds were very hard/firm. The light over the toilet area in backbathroom did not work. The area to the Biltmore was fast and easy. Many food choices near by. It served our short trip. The pool was also not open.

Big spacious one bedroom suite. Fully stocked kitchen. Lots of room to spread out. Close to Biltmore and downtown Asheville.

Definitely would stay here again.

Great value

Dated is fine, but when the pullout was so disgusting, no one could sleep on it and room was over all dirty was not acceptable

The Check in staff was amazing. We checked in between 4pm - 5pm the front desk attendant was warm, personable and kicked the trip off with a lovely welcome.

My only criticism is that the signs to arrive at check-in are minimal. It’s very hard to see in the dark and therefore could be drastically improved. Other than that, we LOVED our stay and will be back when we come to the area again.

Very spacious!!

Spaciousness of the room (actually a bedroom and living room).

We reserved two suites … both were large and each had 2 bathrooms which was very nice. The floors in one of the suites were so dirty that we couldn’t walk barefoot. Very disappointing!

The bed

Nice rooms

Great location and excellent room.

Clean, comfortable, spacious. Hard to locate the room and parking in the dark. We didn’t have breakfast here--it wasn't offered.

Rooms were dirty but spacious.

The property was fine. The Azalea restaurant was closed which was disappointing. The main problem is the big nearby hospital. Sirens were going every hour day and night. Not the staff's fault, but bring a noise machine if this sort of thing disturbs your sleep.

Unfortunately we only stayed here for one night in the middle of a roadtrip, because this property (and the room especially) is AWESOME! We were traveling for four small children, and the two bedroom unit was SO nice. Plenty of space, kitchen was large and well stocked, two spacious bathrooms, lots of room to spread out....everything we needed and more. We found the staff extramely friendly and helpful, the room was clean, and it was a quick trip to downtown Asheville. We didn't take advantage of the spa or the gym. I'd recommend this property and definitely stay here again if we find ourselves in Ashville in the future.

Good size, comfortable bed. Bathroom door wouldn’t close due to raised floor tile. Kitchen cabinet doors coming apart. Great location.

Great location and price. The staff were very accommodating and friendly. Our only negatives would be the "year-round" hot tub was not operational, and you had to re-sign back into the wifi EVERY single day (multiple if your computer went to sleep).

This place is great. Good location, rooms are terrific, staff is very friendly. Very close to town. Would stay there again!

Overall this place is beautiful. There were so many amenities that were broken. The master bedroom TV didn't work, the master sink dripped constantly, the garbage disposal was broken, and the floors were filthy. I probably won't be back.

Great two bedroom suite. Clean, well equipped, excellent location

There was no breakfast offered. However, there was an onsite restaurant open from 3pm-9pm. The rooms were clean. The full size kitchen was stocked with dishes, cups, plates, pots, pans, and bakers rack. Washer and dryer inside the room was adequate although it smelled (slight smell) as though it needed a cleaning. The staff was pleasant.

Staff was great, bar services were good, and the restaurant was good, but the restaurant was not open for breakfast as advertised.

The washer and dryer did not work properly. It took me over two hours just to dry one load of clothes which were still damp and steaming.

Great view

For the price it was good. They could use some renovations or fixing up. The master bathroom sink dripped constantly and the other wouldn’t drain. The shower had a lot of mold and needed a deep clean.

We always love to stay here, very clean and close to everything, but our air conditioner was not working, we were not offered any kind of compensation for it but other than that we will be back!

There was a large hole in the wall above the thermostat, a handprint on the ceiling, and a clump of hair behind the toilet

Staff very friendly and helpful.

The entire place was surprisingly beautiful and clean for the price we paid. I was honestly very pleasantly surprised. The staff was very friendly. Room was spacious and clean. Will definitely return

I did not experience breakfast.

We had a wonderful stay. The room (condo) had everything and more!

Room was very nice. It included a full kitchen, comfortable living room and bedroom with large bathroom.

Large 2 bedroom apartment at an amazing price. So close to everything!

It was a good value to have condo style for our family. The unit was in good shape. It could have used a better supply of kitchen supplies (like knives and baking dishes) and the dryer did not really work. But other than that, we enjoyed our 5 night stay! Walking distance to a cute stream and centrally located, close to many areas in Asheville!

Clean and quiet. Spacious

The rooms were not very sound proof. We could hear someone above us closing doors and stomping around constantly. The pet walk area was difficult at night with no lighting in that area and drop offs at the end. Our only other complaint was that trash was not picked up consistently. Ours sat outside our room for 2 days. Our neighbors was there several days as well. And guests left food delivery trash at the bottom of the steps multiple times in different areas that were there for at least 24 hours. We never used any amenities on property other than the cafe.

My wife and I have been using rentals at Lantern Lodge, formerly Residences at Biltmore, since they opened. This was a top a notch rental property. But it's amazing how some rentals are being neglected. Every time we go back now the rental provided to us lack updates. On this particular visit there were new TVs. There was a large space after closing the door which made you feel unsafe. The easy chair and ottoman needs to be thrown out. It was so nasty, we wouldn't dare sit on them and the sofa need to be replaced or at least replace the cushions. It was very worn out also so we sprayed it with Lysol to have a place to sit. The unit needs to be painted. The tissue holder in the first bathroom and water lines are deteriorating due to moisture or lime build up. The icemaker did not work. Cleanliness of the room was good but more detail should be considered cleaning the appliances. The staff was good. I hate some rental properties are wasting away. They used to be so nice. Don't know if we'll be returning.

Was relaxing

The room was very clean and comfortable.

This was a wonderful place to stay especially for the price. We will definitely come back. It was a great stay for overnight. Amenities would accommodate longer if we had more time!

Unfortunately, the Jacuzzi was out of order. We came during warm weather 3/4/26 - 3/10/26 and brought our swim wear to use it, but were disappointed. The furniture in our unit was very old and worn out. Needs updating badly. The balcony wood railing/banister was completely rotted and in immediate need of replacing. We stayed at the hotel twice before over the past 5 years, but are realizing it is not being kept up to hotel standards. ( we are aware that the units are privately owned, but none should look like that. Also, the main amenity we wanted was not working. Location is great, the staff was nice. The outside of the buildings really need to be pressure washed and painted.

We had a great, stay. The only thing that was disappointing was the fact that the elevator wasn't working and nobody told us we had to carry all of our luggage up the stairs.

I didnt have yime to get to the spa. My stay was short.

Clean, quiet and more space than a hotel room.

Clean and spacious apartment, great for large groups. We loved supporting the recovery of Biltmore Village, so we understood that repairs were in process. We had bugs in the kitchen which needs attention, the only drawback.

good property! highly recommended!

The property was clean they could clean the walls better there was a lot of markings and a few dead bugs on the walls, the hot tub was out of order. Other than that everything was great. We loved the fire place, the kitchen, washer and dryer very convenient.

We went as a surprise trip for my lady’s birthday and the staff was friendly and accommodating even before we arrived. Securing our spa appointment was simple and since it was a surprise everyone made sure she wasn’t aware. She loved it. It’s great to see the town recovering. Even though Azalea is on site I was provided dinner recommendations for her special night as well as brunch options for the following day. We definitely plan to return in the summer for a family trip.

We stay at this property every time we visit Asheville. This was our first stay since the name change. I was a bit skeptical because we weren’t sure what to expect in terms of quality and service, but this was one of our best stays in the 11 years we’ve been staying here. My husband and I decided to add an extra day at the last minute and Expedia and the service desk at the property accomoated us and made the process seamless. The front desk gave us a room on the top floor with a view of the mountain which made the stay even more exceptional. We arrived Saturday at checkin and stayed thru Wednesday and it was peaceful, quiet and comfortable. The cleaning staff was also friendly and helpful each day of our stay. Thank you to Gliza from Expedia as well as Rowynne Copeland and Deonte from Lantern Lodge. Deonte always makes us feel welcomed and appreciated.

Beautiful room. Very spacious and clean.

Property was cleaned and so were the rooms but, we had some minor experiences. Our room smelled like roach spray, the sheets had stains and one of the bedrooms the tv did not work.

Good comfortable stay, enjoyed the fireplace!

Nice rooms, great location- good value!

More spaces to move in clean rooms, friendly and helpful staff, full kitchen and convenience. Will visit again.

Love staying here! I do wish the water was hotter in the shower.

I have been staying here for years. Always clean! Always top notch!

Love the spacious room/condo! So homey! Easy check in and check out process. We have stayed here twice and will stay again.

I booked this place for my parents when we had an unexpected snow fall. We were all so shocked that the room was actually an apartment with a full kitchen, giant bathroom, big bedroom and a fireplace. The place was super clean and so comfortable. The check-in and check out process was easy for them and the staff was so friendly. I will absolutely recommend this place. We loved it!

Very nice room and close to everything!

Check in was wonderful and seamless. Room was spacious and clean. Location is centrally located to all the adventures in the Asheville area. Bed was squeaky and walls are very thin. Hotel Bar was great. Expedia still showed breakfast option for weekends but was discontinued per front desk . Overall a great weekend getaway.

This was an amazing stay. I love to come Asheville & this will be the only place I’m staying at moving forward!!

Clean room with a lot of living space. I particularly enjoyed with porch and the restaurant, Azalea.

Amazinh place will be back

The room was clean and perfect for a romantic getaway! We loved the fireplace and spacious tub, and the location was convenient to Biltmore Village, downtown, shopping, and more. We can't wait to stay again and bring our kids.

Had a pleasant stay.

Wonderful space, very roomy and comfortable. Very clean and updated with a great fireplace that warmed the whole area.

Clean, comfortable establishment. Great proximity to Biltmore Estates. Only complaint is how much noise received from the people above us. Would recommend though, would stay again.

Perfect as always!

A great place to stay. Friendly people. A very nice restaurant on property. We really liked having a “home” to come back to over a weekend stay.

HIGHLY RECOMMEND!!!!!!!

The room was perfect. Great stay!

10 out of 10 would stay again. Great location, huge rooms.

This is a hidden gem! Much more spacious than a traditional hotel. Rooms were very clean and comfortable. Restaurant/bar staff are super helpful.

Location was excellent and accommodations were spacious and inviting.

Our one bedroom apartment was spacious and very comfortable and had all the amenities we needed. Excellent location, convenient to downtown as well as the Biltmore area. Very clean, very comfy bed, useful to have the washer/dryer. We loved the gas fireplace - cozy for the extremely cold days when Asheville closed down due to icy weather warnings. The food and service at the restaurant were excellent. Would definitely stay again. Loved it.

Elevators excellent. We were there during snowstorm, and the crew plowed the parking lots, the restaurant (Azalea) was the only place in town open (all stores, coffee shops, etc were closed). The food was great.

Great staff, comfortable lodging.

No complaints. Room was clean.

Cleanliness, staff was pleasant, only bummer was the hot tub was roped off “out of service”

Room was clean. Check was quick and easy

No water provided, otherwise good stay

Lovely studio apartment at a great value. Spacious and even has a washer and dryer! Fully stocked kitchen and bathroom. Electric fireplace that really added to the ambiance. Close to the Biltmore Estate!

Parking is the biggest issue at this place. We have stayed here 5 or 6 times and it is always the same. We love it here. The only complaint I would have is that you can hear people above you. We had people playing music and walking around all night (literally) long. We called the office and they sent someone to check the sound and asked them to turn down the music. They were not trying to be loud, it is just that the insulation is not what it could be. This is always a great stay. We will continue to visit and can’t imagine staying anywhere else.

Great stay.

The room was very clean, and the staff were great. Will stay here again next time in Asheville.

Maybe the new management will change the deficiencies.

For the price of a hotel room we got a spacious apartment that’s very centrally located. 24/7 check in, great parking and clean although a bit dated apartment. Would stay again.

The room was spotless and the Staff were excellent customer service and support Will referred people to 700 Biltmore Ave

Good location. Rooms are big...but those dryers- they do not work

Check in and out was quick and convenient.

Front desk staff were so kind during check in and check out. Loved I could leave keys and dishes and such as is when leaving. Elevators were a perk. Would book here again!!

The room was fine, but not as clean as it should have been. The ice maker didn't work at all. The coffee maker had a moldy pouch in it and was rusted out. one of the master bath sinks was very slow to drain. No spare toilet paper. Not the usual standards we are used to at this location we have stayed here many times.

We arrived and the location is great, we stayed 2 days and the layout was nice but it wasn’t what we were supposed to get. I had booked a 2 bed unit with a Jacuzzi tub, and instead we had two separate bathrooms and the entire unit was wheelchair accessible, so there was no deep tub. Just walk in shower in the master. The beds were nice, but being next to the parking lot on a low level the flood lights kept then bedrooms bright all night. We needed a few more blankets because there were three beds, but only one extra blanket. It took us two calls to the front desk to get them delivered. They have beach style shutter windows so you can’t really shut out light. The toaster didn’t work. The fridge water dispenser didn’t work. The kitchen and bathroom faucets never got hot water, the showers did though. We also woke up to construction work being done on the unit across from us. We stayed in unit 203. Just seemed like it was a nice place but needed a fair amount of up-keeping. Prob won’t stay again, despite the price was good. I’m sure many people would be happy with what is offered but I think it was advertised as a much higher quality place, left us disappointed.

Room was great, nicely appointed with towels and extra kitchen stuff.

Best surprise was dining at Azalea's, the restaurant on site. Food and atmosphere and service was fantastic.

Great choice. Will be staying there again.

Clean room

Cons: we had no housekeeping the entire stay eventhough they state you will get fresh towels and trash removal daily. First day we returned and noone had come by, day two same thing. Called first thing in the morning to advise and also our fireplace was not working. We were assured they would come by. Same story, noone showed up. They sent the front desk gentleman Deonte on two separate nights to bring towels and remove trash. He also got the fireplace to work. He was very courteous (he also checked us in) and apologetic. Next day they threw the towels on the sink and only emptied the kitchen trash, no bathroom removal. Unit was not very clean, bathrooms loaded with mildew. Cups dirty inside cupboard, no dish tabs available to run the dishwasher. Stove had baked on gunk and crumbs from previous guests, as well as the toaster was filthy. Washer in bedroom was full of mold as well. Upon check out, the young lady who helped me was very short, no good morning, no how was your stay, just "do you want a receipt" I said happy new year as she handed me the paper , no response. Maybe when they chamge the facility name there is new ownership and better staff education/training in hospitality and hoisekeeping.

The walls and floors are very thin. Upstairs people could be heard all night

I liked the spacious 2BR suite, and the working fireplace on a chilly night. We were able to park near our room, which was convenient for unloading. The place was quiet, and we rested well. If I could change anything, it would be softer pillows and a noon checkout. I'd stay here again!

This is the 2nd time we have stayed here. Love it. Quiet, Safe, clean rooms and food is amazing.

The cleanliness in our first room left something to be desired. And the bedbug carcass I found inspection was unsettling. I contacted the Management and they did move us to a clean room in a different tower that did not find any evidence of critters in room was spacious and well appointed, however Even in the new room, I had to wash the dirty dishes in the cupboards and the vents in the ceilings were covered in dust

Staff, especially housekeepers, were wonderful!

Very nice place

The suite is nice.

We loved it! Everyone was very friendly and made our stay wonderful.

Staff was friendly, food at the restaurant was excellent. Size of the room was great. The wall was pretty scuffed up, the outside of the fridge door was pretty bad and some tiles were cracked in the kitchen. All necessary kitchen was available

It would be impossible for me to put into words how fantastic of a deal this place was. I had originally booked in a different local hotel and was disappointed with the room. I am staying in Asheville for three nights and fortunately, the first hotel refunded me the first night so I could stay somewhere else for the next two. The residence is only cost me a little bit more and it was a world of difference. This place gives you a luxury one bedroom or two bedroom condo with a deep, hot tub king size bed full kitchen. I cannot understand why anybody would stay anywhere else other than this place when coming to Asheville except for that, they don’t know about it. I had considered the residences before booking originally and thought it was too good to be true, but it’s not. I am proud to endorse this place and would tell anybody I know or care about not to give it a second thought.

Great place to stay

Front desk staff during the day were not reachable after many attempts, we finally gave up! Rooms were 8/10 on the cleanliness scale, build-up of cleansers on the floors made them feel sticky. Furniture is well worn and not very comfortable. Burnt out lights, couple lamps had shorts in them, kitchen appliance controls were worn off, buttons broken. Internet was slow and dropped out frequently. Needs refurbishing and a DEEP, thorough cleaning, two or three to strip down all the cleaners previously used and get it to a fresh clean again. Was very disappointed based on the price we paid.

Yes. Very good. Just few recommendations. Get a good plumber to take care of shower drain and to fixing the flimsy toilet seat.

Check in staff very nice. Restaurant clean. Lots of room in condo. However, Sheets had stains, mold in shower and quite noisy from traffic most of the night.

Condo was beautiful and very comfortable. We have found a new favorite in the Asheville area.

Reasonable price, fireplace is cozy.

Room was very nice with all the amenities expected and more. Staff was very helpful. Difficult to get a parking spot close to the room.

IT WAS VERY Nice clean

Nice place friendly staff

I’ve stayed here multiple times, but my latest stay was not up to the same standards. The check in was not the best, the room was honestly the worst one I’ve ever had and I booked months in advance so very disappointed. Otherwise the location is great.

The room was clean and daily room service was provided. But the icemaker and water in the fridge was broken.

parking was safe and nearby. staff was friendly. Room was clean and lots of towels. Bed was comfortable and fireplace was very nice!!

Nice big room; well appointed.

The facility was nice in general. When I entered my room at first glance it was nice. However, as I looked around, I noticed things were not as they should be. This was a handicap room which I felt very guilty about taking a room that someone else may have needed as I’m not handicapped. There was a missing cabinet door on the cupboard beneath the cooktop. The refrigerator was dripping water from the water dispenser. The shower curtain in the master bath was covered with mildew, and no bath mat to step on when getting out of the shower. We had reserved the unit for 3 people and there was only towels for two people. I called the front office at 7 am for more towels and was told that he would leave a note for housekeeping to bring more towels when they came in at 11:00! I advised him that would be unacceptable and he replied that the only other choice was to wait for shift change in 30 minutes and he would bring up more towels. I said fine, however an hour later no towels. I called again and spoke to a lovely gal who apologized over and over again and brought towels up within a few minutes. A big plus to this unit was the working gas fireplace! Would I stay at this facility again? Yes, but would check unit thoroughly before staff left for the evening. It was spacious and had a good layout.

Very nice stay. 2 couples staying in a bedroom suite. Plenty of room. Very comfortable beds. Nice fireplace and spacious kitchen and bathroom. Easy access with either stairs or an elevator. Very friendly office staff.

Room was very clean and restaurant was great! Really enjoyed our meal.

Convenient location to the Biltmore Estate and various restaurants. Onsite restaurant was great! Staff was friendly and helpful. Our suite was comfortable, but had to clean the stovetop, and some pans from the cupboard, ourselves upon arrival. Bought dish soap and left it there, because there wasn’t any (just a small plastic cup under the sink and it was all gooey from sitting so long). There is a dishwasher, with detergent pods, but we never used it since it was faster to hand wash. We would definitely stay here again, though, and overall we really enjoyed our stay.

I was expecting a hotel and when I discovered that I'd rented a very nice one bedroom condo, I was ecstatic! It was spacious and nicely furnished....complete with a full kitchen and huge bathroom (not to mention a washer/dryer which we didn't need). We were right around the corner from the Biltmore which was convenient. We are coming back but friends next time.

Very clean, spacious and comfortable. Great for people who like their own space and bedroom.

Great room and lovely staff. The food was good too and it was very close to the hospital (I had a sick relative). Good location, good value for the money. I would definitely stay again.

Very clean and nice. Location perfect!

However: 1. The provided hair dryer did not work 2. The provided make-up mirror did not light. 3. To get warm or hot water, you had to run it wide open for at least 5 minutes, sometimes longer. Big waste of water. And time. This was every single time, not just the first time we used water. 4. For some reason, they do not seem to use fitted sheets on the beds. I had a king bed. The bottom sheet was a top sheet from a smaller bed that was turned sideways, leaving about 2 feet of space at the bottom of the bed not covering the mattress pad. As a tall person, this was gross to me. I kept thinking about the person’s feet who last slept in this bed. As it’s unlikely they wash the mattress pad after every rental, I was especially displeased. This must be a regular, usual thing as I remembered this occurred the last time I stayed here, which I had forgotten about. 4. No outside garbage cans, which would be helpful in removing trash from your car.

Rooms are incredibly noisy- you can hear every step the person above takes, when they flush their toilets, move a chair, etc… Rooms themselves are great- we had a 2/2, full kitchen, living and dining rooms, balconies. Bedsheets are a bit scratchy, but didn’t make or break anything for me. Bed was comfortable, pillows were not. Area is nice, downtown just 1.5 miles away with lots of restaurants, some shopping, and activities.

Yes

There were four of us traveling, so it was very nice to get a two-bedroom suite with a full kitchen at this price point. Would recommend and come again ourselves.

Was so roomy and was very comfortable!

Staff friendly and helpful. Clean accommodation.

Great location and the staff were very professional and friendly.

Light bulbs were missing, had to go back to check in to ask for bulbs, there was still dishes from previous guest in dishwasher, bathrooms are a bit run down and in need of renovation. Buildings are not clearly marked to know what numbers are in what buildings. The instruction arrow drawn on the map was somewhat helpful but it would be better to have more clear signs outside. The water filter in fridge and dispenser was broken.

Great hotel, very close to everything. Loved it!

The room was everything we required for the stay, clean functional and very well located, we had a beautiful gas fire waiting for us on arrival to the room, which with a toddler we sadly couldn’t keep on. We contacted the main reception and someone was up within 10 minutes to turn the gas off for us. Each time we had contact with staff they were friendly and helpful! The location is just 6 minutes by car to downtown Asheville parking, and 5 from the Biltmore entrance! We would absolutely stay here again without hesitation

Excellent experience. Spacious, clean rooms and loved the dinner recommendation. Would come back.

Everything was great with our stay from the check in staff who was knowledgeable about the area on the questions we asked to the quality of the rooms!!

Staff was super friendly and helpful when we had a TV issue. This place has so much potential and the room spaces are great. Exactly what we were looking for. However, it was not clean! Coffee grounds were left in coffee maker, the kitchen cabinets and table were sticky and dirty. There were no rags or soap to wipe it down even if we wanted to. Hall bathrooms floors were sticky and hair was found in shower. It was obvious someone came in to empty trash but didn’t empty all of the cans. Took a towel or two but didn’t replace. No bar soap in the hall bath but there was in master. Just lack of attention to details and a big top to bottom clean!

All was good . I would stay here again. Prices were good. Only downfall is if you are wanting a view this didn’t have one. If you are like me you would be out doing other things

The furniture was so old. Lots of stains on the couches in the living room, hair in the tub, dried food on all of the pots, the floors were dirty, sheets were dirty. Terrible experience, would not recommend.

A PERFECT place to stay!

MORGAN (who jas over 15 yrs service), at the front desk was fantastic!! She explained everything clearly and professionally and also provided printouts of local restaurants,hiking areas. Etc. Thank you!

Excellent location, friendlystaff

Staff was good nice.

Welcoming staff. Very helpful.

Did not check in. Cancelled the reservation. Couldn’t find the check-in desk tried to call but had no answer.

Clean and spacious

Staff were very courteous.

Room was a little outdated. Some mold around the shower doors. No laundry soap or pods. Some of the chairs smelled like dog. Staff was great.

Very close to Biltmore and only few min drive to Asheville downtown.

Clean room and fresh towels

1/4 roll of toilet paper. Large crack in tile. Musty smell.

This could be a great place to stay. The condo layout is great. The cleanliness and maintenance is what was lacking. We stayed in room 413. The carpet needs to be replaced, food wrappers under the bed, dried food on the kitchen floor and in the fridge, floor didn’t look to be swept or vacuumed well, fridge was filthy, and dried fluids on the walls in the dining area. This place has so much potential but I would not stay there again

Staff was nice. Rooms where very clean and the area around was clean as well

Sheets and towels need to be better quality and the bed wasn’t very comfortable. A light bulb needed to be replaced as well as the batteries in the controllers for the television and fireplace. The restaurant was very good and the area was close to many places including shops, restaurants and The Biltmore Estate. Price was reasonable too per night. Most of the staff was friendly. Overall the room was pretty clean. Some noisy guests upstairs late at night.

The staff was excellent. Brittany, the concierge, was phenomenal.

Was greeted kindly by reception guy. We love the accommodations.

Everything was great! Only thing I would note was that the building for check in was a bit difficult to find at night. Only sign we could really see was for the restaurant so it was a little confusing.

Only downside was could not get coffee except on the weekend or breakfast or dinner, there was no mention of that. It was one of the reasons why we chose it, as we like to have a restaurant for breakfast. We did like the location. The deck had a big tree that was smack in front of the deck.

Very well kept property! Very nice!

The room was immaculate and the staff were fantastic! The beds were very comfortable and we had no major complaints at all. We will definitely stay here again during our next trip to Asheville!! Highly recommend to all our family and friends.

All was good. The on-site restaurant was very good and the service was friendly and efficient

Clean, well staffed, and up-to-date lists of activities in the area was very helpful.

Room was very spacious

We enjoyed our stay. The room is very large and comfortable.

It was a great experience from booking to check out. Clean unit.

Spacious and clean. Kitchen well equipped.

Spacious and Clean room. Kitchen well equipped. Would definitely stay here again

Great location

The room was clean & the parking convenient

Spacious , clean and comfortable!!!

the rooms were very clean , And the staff at the front dest were VERY helpful also the staff in the restaurant

The hot tub was closed or broken, and that was not communicated with us ahead of time; that was one reason I had chosen this property. We were told we would be called if there was an early check in available, but the lady at the front said “it’s guaranteed at 4” and basically hinted that she wouldn’t call either way.

The second shower was clogged with hair, chimney didnt work and the person who

Very good.

The facilities were very nice. The only problem I had and it could be my own fault. Was the TV had to keep playing with the remote to get it to work properly and I never did get it the way it should be.

Nice room setup. Elevator was out of order.

Clean and comfortable for staying

Loved our condo and the convenience

Great location. Very roomy. Loved the spacious condo rooms. Could have stayed for a long period of time. Employees were super nice and curious.

I sure was uncomfortable and the amenities were very minimal. Nice apartment convenient to everything.

Reflecting other reviews here, I would give it a rating of 5 if there were some maintenance and cleanliness issues addressed. Some paint, furniture refresh and attention to the grout in the bathroom would go a long way to make this place great. We were on the ground floor and the walls are definitely thin. The people above were either elephants or just loud walkers but all we heard was stomping and walking above us. Definite wear and tear are showing in the walls, couch, bathroom and detailed dusting is needed. Otherwise a great location and very roomy.

Yes. Shopping nearby.

Everything was clean and comfortable. The only problem was the elevator was out of order. It was quite painful lugging all our luggage upstairs with a bum hip.

Very disappointed. This property has so much potential. Place is dated. Carpet and furniture discusting. The place smells like old urine.

Clean large private

Very spacious 2 BD/2 Bath. There was a slight issue with the jacuzzi tub, which was reported to Management for inspection and reporting to unit owner. The tub jets kept turning off (as if on a timer, but were not). If you were to let the water out and leave, the pump could burn out when they jets came back on. Living room furniture in our unit was not particularly cozy (hard wood frame/arms) and were dated, and the mattress was too firm for us, in particular. The front office staff was very attentive and kind. Very nice kitchen. The complex is near main streets, so there is regular traffic sounds (sirens, etc.). Overall, a very nice place to stay and other guests were very friendly.

Absolutely beautiful and spacious. Would definitely rent again

Perfect location to visit Biltmore and the downtown. Great room! Very spacious a d had everything we needed for an extended stay

The check in process is very difficult and property wants above and beyond documentation even though you go through Expedia who is a very reputable company. You should not need to give DNA sample to stay at a property.

There were dishes in the sink. We got there and nobody was on duty then he had to drive there to check us in. The internet wouldn't work because the TV was offline and I had to call tech support and re do everything which was a lot of my night. We got there and the sliding doors to bed room and living room were unlocked. Dirty towel near spare toilet. Lights in bathroom kept blinking on and off like they were shorting out. The bar there was closed at 9 and the restaurant the speak easy so the pool and all dining and "free" amenities we could not even use the pool was closed at 9 the jacuzzi wasn't working. overall was not a very good experience what so ever.

Loved the apartment; the staff was great and the location was perfect.

Spacious condo. Staff was great.

Overall great stay, room was nice could u use some ceiling fans as it got hot at times even with the AC on but overall very satisfied

Clean room, pet friendly, great staff, near food.

This is truly like staying in someone's home.

Could do better: aged room decor, missing light bulbs. Overall: great VFM and would stay again.

Good location and excellent staff.

The staff were all super nice and helpful and the stay was overall pleasant enough. The condos there are nice enough but the furnishings in the unit we stayed in on this trip were quite worn, the couch in particular was very worn, and would not have been easy to accommodate the four people the place says it would since no more than one person could comfortably sit on the couch without leaning towards the middle. The place is modern and up to date, but the set up in the kitchen made it impossible to access the drawer in the icemaker and there was a chunk of ice frozen in it that was stopping the ice from dumping. The dryer only worked when I pressed hard against a spot in the door while pressing start. That was a little disappointing since being able to do laundry was a big reason we chose this place and I was too nervous the dryer wouldn’t work so only washed a small load of clothes. The caulking along the front of the shower was black and rubbed off on the bath mat. The kitchen did not have some basic items, like a baking sheet, that I would have expected it to have. We had to sleep with the television on in the bedroom because the noise from the room above us was jarring while we were trying to sleep. They weren’t being loud. The units just are poorly soundproofed. The location is good, the units are nice and decently maintained, and I was happy with it for the price I paid on this trip, but I would have been disappointed had I paid more for it.

East check in, friendly staff. Good location - near downtown and biltmore

Met the need. A little difficult to find if using an Uber.

Overall,great place and great value !

The property was very clean. The location is very good and allows quick access to Downtown and The Biltmore. Staff was very friendly and helpful.

The outside stairwells needed mold & cleaning attention in spots & the landscaping was overgrown in areas. Not as nice as we remembered.

Amazing place for the price. Beautiful suite. Clean. Quiet. Nice front desk agent.

Great stay! Very quiet and cozy. I can't wait to visit again!

The suite was super nice. Tub with jets was great! Definitely felt like home away from home

However there were a few negatives as well. We could hear the people above us clearly. Probably because of the hardwood floors. The other negatives were the pool and hot tub facilities. The hot tub was taped off and not available but nothing was said during check in. The pool was supposed to be heated but at 4:30pm it was very cold and certainly not heated to a temp comfortable enough for swimming. In addition it was absolutely filthy around the pool with a lot of debris in the pool and around the lounge area. Loungers were moldy and the towels musty. It had clearly not been attended to in several days. So room was really good but the facilities were not.

On the good side - fantastic location, beautiful decor, terrific staff attentiveness and friendliness. The downside was several annoyances like icemaker didn't work, couldn't reach glassware in high shelf, bed was soft and ridiculously squeaky, outdoor seating was filthy.

We had only one night there but wished we had more. The suite was spacious and we loved sitting on the front balcony

The Residences at Biltmore is an upscale complex of condominiums that is close to Biltmore House, Biltmore Village and numerous excellent Restaurants. The property is well maintained and has a fabulous small bistro style restaurant (Azelea) on site. We rented a 3 bedroom condo and were very pleased. The floor plan was spacious, with a full kitchen, 2 full baths and a lovely balcony. The rooms were large and comfortably furnished. We will definitely stay here again the next time we visit Asheville!

Very good property when you have a loved one at Mission Hospital.

Clean, friendly staff

Very nice facilities, good size room, beautiful area

The property was nice and cozy, and a fun Birthday Getaway. The elevator needs some work, the doors either closed fast when we were trying to load the cart full of our belongings, or super slow without tje cart. Otherwise, we loved staying there.

Booked this hotel for the hot tub and it was not working. This is the 2nd time in 2 years that it has not been working. Front desk, Justin, was rude when we tried to check in at 3:45 instead of 4:00. Many other people were already checking in way before 4:00. Things were pretty clean except for the brown sofa that could use an update. The toilet seat broke during our stay. We had a 1st floor unit and we could hear the people above us walking across the floor all day and night. The trauma hospital is across the street so we heard ambulances and loud helicopters right next to the hotel at all hours. Balcony was great! Don't know if I will stay again. If I do, the hot tub needs to be working and I need a top floor room. And ear plugs!!!!

Excellent

Loved stating here. Clean, quiet and safe. Perfectly located between Biltmore and Downtown. They put out a newsletter with all the weekend activities and a list of local breweries and wineries with address and hours. The hot tub was done for repairs, so it would have been nice to have been told that at check in or through email ahead of time. Staff was awesome and restaurant was reasonably priced.

Nice and pleasant

Pretty property. Felt safe. I would have liked a blanket for the pull-out bed.

I was overall very pleased with our stay. I would definitely recommend and stay again. However be aware that although there is a kitchen, what is available is minimal and you should be prepared to bring anything you need to cook a meal.

Service! Excellent!

Grey staff and loads of room within these apartment units. Clean and comfortable!

Welcoming staff and a great alternative to a traditional hotel. Loads of room and amenities within this well situated alternative to an expensive downtown hotel.

This place is our favorite place to stay here but this time was not so great. The hot tube wasn’t working the rooms light wouldn’t stop flickering. The tub in the room jets didn’t work. There was a really bad high pitched sound every night.

There was a large puddle of water right outside of the elevator on the 4th floor. It was there during our entire 3-day stay. There were no safety cones or warning signs. Very dangerous. Extremely negligent. Such a safety hazard should have been quickly resolved.

The Residences At Biltmore was fantastic. We had a wonderful stay and the location is perfect in the heart of Asheville. Will def. be back.

They were kind enough to upgrade us to a suite because the AC was out in our original building. Rooms are dated but clean. Could use some touch ups but well stocked. Disappointed to find pool and hot tub closed as that was a primary reason for booking here

Check in customer service at the property could have been better

Property was convenient to Biltmore Estates.

Great property, convenient to everything we wanted to do! Friendly staff. Lots of great information on where to eat. Got there early, hung out at the bar for a few minutes and room was ready. No hot tub but pool was available. Having a balcony was a plus when it rained! Room was clean and had everything we needed for an overnight stay!

It’s in a safe area, but because it’s near the hospital, you will hear ambulance sirens. Also, you will hear your neighbors. Very thin walls and floors.

Great place to stay. We stayed in a one bedroom suite that was very spacious. And the value for the money was outstanding.

Units were exceptional. We stayed in a studio and were very happy. Full size, well equipped kitchen, in unit washer and dryer, very large bathroom with shower only. The bed and linens were very comfortable. There was on sight dining although we did not utilize as the property was just minutes from great restaurants and pubs. We will definitely stay here again.

Enjoying our stay! Staff really friendly, tasty food and clean rooms.

The comfort was great

Loved the views and location

Always clean snd friendly staff

Great

Such wonderful spacious rooms. Friendly staff. Location is great - right next to the Biltmore. We’ve stayed on property before for double the money and 1/4 of the room. We will stay here from now on.

The suite was nice, except the internet didn't work, we had to use our hot spot. One of the bathroom sinks was dripping all the time. The worst part was the only suite they had was upstairs, my S/O has problems with his legs that need surgery, but another health issue has to be dealt with first. Stairs and inclines bother him the worst. They did have one available downstairs, but he would still have to go upstairs to leave, so we elected the upstairs one, we were told it was up one flight. As we got up one flight we realized our room number was in the 400's and we were on the third level (300's), so we had to climb another flight of stairs as the elevator was out of service! They only took $25 off our bill!

Nothing more than a semi-glorified apartment building. A pack of elephants above my room and the room reeked of cigarette smoke. Never again

Bed was very comfortable. Did not a chance to try food.

Wonderful place to stay

Bathroom: dirty (hairs in tub and on floor), the shower head had a leak (sprayed to the side), the bathtub drain was slow causing it to fill during a shower. Staff were friendly. Location was superb.

Had a great time, staff was super friendly. Got upgraded and loved the room

This location was amazing! The rooms were spacious and clean. The pool was huge and we spent hours there!

N/A

The staff is nice and the house keeping is great (new towels daily). The suite was very clean.

Fully finished apt style. Loved it

Liked everything about the property

The room smelled musty and wasn't cleaned. Location is perfect for downtown Asheville

Ability to book a two bedroom with privacy for adults and children within a decent location of downtown Asheville.

We loved our stay at the residences, the unit was incredibly spacious with a stone fireplace, full kitchen, living room, separate bedroom with a king bed, jacuzzi tub and a full shower as well as a balcony and hardwood floors. It was very quiet and tucked away. We didn’t use the heated pool or hot tub but it is definitely a nice option and the price was unbelievable. We would definitely stay here again.

The only downside was we could hear the neighbours upstairs moving around which was a little noisy at times.

We were upgraded to a one bedroom condo instead of the studio that we booked due to the a/c being out in the first building. It was a lovely surprise, the only caveat was that the elevator was out and we were on the third floor. But still a good trade off for us. The hot tub was also under repair. So despite the many mechanical issues that they have going on it was still a great place to stay in Asheville. Perfectly situated and very clean!

Patio was dirty, door to the patio would not lock but we were second story up in back. Cobwebs around staircase. Hot tub completely broken down with green water in it. Grounds needed attention. There was a large grey nest of wasps or hornets in tree by walkway to room. The room itself was nice.

We loved the quality of the unit and thought it was very convenient to downtown. Unfortunately the hot tub was not working and we were unaware of that when we booked. That was important to me because I was in Asheville for a cycling race and was planning on using the hot tub after the event. It's not a deal breaker and we plan on staying there again, but we would have preferred to know that when we booked. If we had known the hot tub was down we would have booked a room with a tub.

.

Very nice and clean one bedroom

wonderful place

Perfectly located apartment hotel, comfortable unit with the high quality furniture and nice interior design, we like everything there.

We have stayed here before and had the best stay. This time time our room wasn't as clean.

The staff was super friendly, and the suite was perfect! Would definitely book another stay.

The pool was also closed while we were there for an issue of some sort. Along with the hot tub. The condo itself was very nice, lots of space and all the amenities of home. Fully stocked kitchen was nice. It just needed another mirror in the bedroom so more than one person can get ready at a time. Definitely would go back there.

The property was perfect. The seal around the door needed to be redone because you could see lots of light through it and trash around the elevators needed to be fixed but other than that, it was good.

This was the perfect location for our girls trip. Laundry facilities in the room… nice big kitchen. Excellent location.

If my family gets through that way again we will most definitely stay here.

Very good dinner

We stayed here for 3 nights in early July in order to explore the mountains of western NC. The suite was spacious, well apportioned, and comfortable. Check in and check out were easy. I was super impressed with the price considering we got a 2 bedroom suite that was over 1000 square feet! Would definitely stay here again. Fairly clean, large beautiful rooms, and fully stocked with kitchenware!

Amazing place highly recommend. Everything you could want or need. Spacious and very nice.

The cost is very high, parking is limited, property is tired and in need of updating - there are many stains and marks on the walls. (The stains next to the toilet are disturbing.) Front desk staff is not friendly, checking in was not a pleasant experience. Cleanliness was my biggest complaint: The bathroom floor was sticky. I wanted to take bath and when I reached to turn on the water, I saw a bunch of hair on the rim of the tub and filth near the drain and up about 10 inches. The whole tub was scummy. When we went to the office, the woman actually asked if we wanted it cleaned. Really? No apology at all. It was cleaned when we returned at the end of the day - and it was not much better than it was before. Also, there is NO maid service. If you want fresh towels, you have to ask for them. Oh, and there are constant police sirens and helicopters flying overhead. It made me wonder how safe the area is. So, this is not a place I would recommend. I say avoid it.

Good stay and space for my family and I

Overall, I was a comfortable stay.

The receptionist had told us that she would call or contact us when the room was ready about 4;00pm check-in time, however, it was forgotten, no call , no text.

Fantastic place to stay, All the staff is very friendly. Would highly recommend .

Very nice property and convient to downtown

A great place to relax!

Hoel suit is like motel price but is like the president suit. Better than 5 star hotel.

Everything was great until the AC stopped working in the make of the night. Without any other rooms available we left to find another hotel.

Very clean, well maintained, friendly staff.