Courtyard by Marriott Asheville Biltmore Village

Liked having a restaurant on site.

Exceptional

The rooms were spacious, everything was clean and well-maintained… And there was plenty of parking and it was close to the Biltmore. We will definitely stay again…

Great hotel. Clean, friendly staff.

Overall, the Courtyard was a fine place to stay. The only issue is that they currently have only one working elevator which caused some delays in navigating the property. Hopefully, the issue will be resolved soon.

A/C was good. Bed was a bit unsupportive (room 505). Shower was strange - lacked a door, overspray became a bit messy. Very clean room, halls, stairwell. No "hotel smell" anywhere. One of 2 elevators was not working the 5 days we were there., making it a bit inconvenient.

The grounds were lovely Not enough towels and I a m very much into saving the planet but one towel a peice not enough

It was a nice stay. Beds were comfortable! Rooms clean. Breakfast was simple but was ok. Very close to restaurants and breweries. Would recommend and would stay again!

Clean room, great location and super friendly staff.

We recently traveled through on our way to HHI. We arrived very late but the staff was ready for us. Our room was perfect for me, my wife and our children. Room was very clean and we had a great stay. Breakfast was also delicious and well prepared.

Conveniently located to Biltmore Estate and downtown area.

Conveniently located to Biltmore Estate and downtown area.

One elevator was being repaired so a bit slow getting down to lobby.

Nothing particularly special about it, was clean and comfortable.

This property appears brand new. The bathroom had all new, unique features. The bed and the pillow assortment were very comfortable. Great location for Biltmore.

I never asked about your bonus question. So where is that coming from.

Exceptional

The

Exceptional

Nice hotel. Nice staff

The staff was amazing and so helpful. I will definitely be staying there again. it is within walking distance of restaurants and a great coffee shop. The room was perfect for us. It had all the things you needed.

Exceptional

I never asked about your bonus question. So where is that coming from.

We had breakfast but it was $35+. The little Mexican restaurant next door was pretty good.

Location near Biltmore Estate and village. Very clean and new. Nice staff. Some car noise if your room overlooked the road, especially in the morning.

Location near Biltmore Estate and village. Very clean and new. Nice staff. Some car noise if your room overlooked the road, especially in the morning.

Not well maintained. Had to change to a different room on check in due to the poor condition of the king bed. No soap in shower.

Superb

Exceptional

Very clean That it overlooks the habitat for humanity dump yard

Very clean That it overlooks the habitat for humanity dump yard

Exceptional

It was ok

Exceptional

Good choice-no regrets.

An amazing property. Very clean, close to activities. Staff friendly and knowledgeable.

From checking to check out everything was great! Our room was very clean and comfortable. We had a very good nights sleep. The shower was hot and plenty of pressure. I would definitely stay here again when I travel back to Asheville..

Great beds, super quiet!

Superb

Exceptional

Very good

The hotel was in a great location for eating or visiting places. The staff were friendly and nice. No complaints with this place.

It was perfect! We slept so good! The room was spacious and clean. All the staff was so polite.

Clean room, gym

Room was booked was double booked but they fixed that up for us.

Clean room in great location.

The room was set up well for handicap accessible bathrooms but the door to the room was hard to open. The backcheck adjustment on the closer needs to be turned down a lot. The food we ordered on site was good but they were out of French fries. With a small amount of options, this shouldn't happen.

Great hotel

Very cozy and clean!

Horrible and really dirty. Beds were filled with hairs and dirty sheets.

Clean room

This is a return visit to this area for us. We liked this hotel so much the first time, we decided it would be our go-to place to stay when visiting Asheville. Service is great. Everyone is friendly and helpful. The location is fabulous. And the rooms are comfortable and spotless.

Clean room, pleasant staff. Nice to have a bar and restaurant on the property.

The suite was large, clean, and the hotel was quiet. The bartender was cool and down to earth.

Excellent room, bar, and food.

Clean room, convenient location, very nice staff, easy parking

Clean room and staff

Really nice place to stay with friendly staff

Staff was awesome! Very professional team.

Amazing staff!

I worked in the lobby area cubicles which were fantastic. The staff were very accommodating and helpful. I would def come back to this location.

The staff was friendly and helpful. The hotel is immaculate. Our room was spacious and clean. The location is right in the Biltmore Village.

There was no breakfast buffet. We did not order breakfast from the bar. One elevator was out of order. Access to an electrical outlet for my computer was difficult. I had to crawl on the floor and reach under a piece of furniture to access the outlet.

It was ok wasn’t worth the money

Clean room,great staff

Great location and easy, free parking. Convenient to the Biltmore House and Biltmore Village. The staff was very friendly and helpful.

The only reason it’s a 4 star is elevator broken. Only one elevator for a big hotel was a bit frustrating. But got past that.

My only issue with the hotel was that one of its two elevators were broken. You would often find yourself waiting for the elevator for 8+ minutes, to then take the stairs (I’m usually fine with this but don’t want to do it with luggage). Also, the working elevator was fickle sometimes, and its doors wouldn’t open (unless you pressed the open button), or the elevator would skip your floor all together (even when it was lit on wall buttons). Without the elevator issues, this hotel would have 5 stars. Wonderful location!

Size of the room was amazing.

Shower was out of body wash, but place is really nice!

The room was very nice and very clean. The staff members were all very friendly and professional. The location worked very well for our purposes at the Biltmore House. Thank you!

Fine but limited to counter service.

Clean room . Ok staff.

Everything was wonderful. Located downtown and close to historic sites. Several antique stores in the area if you’re interested in that type of thing.

Efficient

Fryer was broken. Limited menu.

Smooth check in, clean hotel, great location to Biltmore House,

The building was new in the room was nice, however, this hotel seemed extremely understaffed, leading to a late check-in for us in long wait times for everything.

Room was clean, housekeeping was great, hotel smelled amazing and great location!!

Spacious room and new hotel

Yes and mostly. Asked for pillows from cleaning staff on day 2 and didnt recieve. Everything else was great!

Nice room

Yes everything was great nice location and view

The room was great! It was clean, comfortable and roomy. The bathroom was even clean and roomy! The staff was professional, friendly and courteous. What more could you ask for in a hotel?! Oh, yeah, location! It is literally right around the corner from the entrance to the Biltmore Estate and the Village shops. Highly recommend.

Very close to Biltmore without Biltmore property price. Super clean, quiet, and filled with friendly staff.

Room was big. This is the recently build so we can see the upgrades

did not try breakbar

The property was very convenient to the Biltmore House and grounds. There was some noise due to traffic but this was to be expected given the location. The staff was friendly and courteous and property was very clean!

Very clean, comfortable beds, close to Biltmore Estates entrance.

The room smelled horrible. The bedding smelled dirty/horrible. We asked for new pillows and pillow cases and they smelled horrible too. Staff was not very welcoming at all. The room was next to the elevator and noisy. We checked out a day early because of all of this. Would never recommend this as a good place to stay.

Clean and neat rooms. Comfy beds and pillows. The staff was very accommodating. Very reasonable pricing.

The building was newer and appealing.

Friendly staff and clean room

We always enjoy staying at this hotel. Please note, the temperature control was not working well.

Spotless and spacious room; large and relaxing lobby lounging area w private booths/separate tv’s, cushioned seating areas, dining areas, bar & grill, etc., and an easy immediate parking area. 5-star rating!

I was very impressed with the room and the comfortable bed! I had breakfast onsite & enjoyed the homey feel of the lobby area.

Loved the room layout, really big, clean, and comfortable! Best room on our long trip!

Pre-checked in. Room was very nice but TV did not work.

Clean and modern facilities. Easy central location. Walkable to Biltmore Village.

The hotel was clean, modern and well cared-for. The staff was super friendly and even helped me out of a bind when I needed to print a few pages for a client. I ate at the bar/restaurant. While it wasn't "fine dining" it did hit the spot and I appreciated the cleanliness and prompt friendly service. I will stay here every time I'm in Asheville for business. Thanks for a great experience.

The lobby absolutely reeks of awful, cheap air freshener that smells like bad cologne. It’s an assault on the senses. I had to hold my breath walking on the first floor and I am unsure how anyone decided using that much fragrance in a hotel was a good idea. Management should rectify that immediately - not a good first impression.

Very clean, great location and amenities.

Enjoyed our stay at Courtyard Marriott. Very clean and bright. Our room was beautiful as well with a relaxing view trees right out our window. Bed was very comfortable and clean. If only breakfast were included ☹️. Other than that, this stay was close to perfect!

Very clean. Nice room. Staff very friendly

The location is close to downtown and Biltmore house.

As close as you can get to the Biltmore House.

Staff was great room was clean and very nice

Only issue is the room next to elevators is noisy. Not from people but mechanical noise from elevators running

Great location to Biltmore.

Biltmore village and estate was very close

This is one of the best hotels in Asheville. Always clean and the customer service is A1! David and the girl who works nights is simply the best.

Room was clean gas station nearby as well. Close enough to downtown but quiet

Front Desk staff were as helpful as possible given the situation, however

Great atmosphere friendly staff

Great location if going to Biltmore Estate. It is only two blocks away. Clean and staff are friendly. Only thing I would improve on is the food and drinks.

The hotel was very clean and well-maintained, and the service was great. My first room was near the road, so it could get a bit noisy with traffic going to the intersection. However, when I moved to a suite, it was much quieter and more peaceful, with trees behind the room providing a nice, relaxing view. Overall, I really enjoyed my stay and appreciated the cleanliness and hospitality.

One of the best courtyards I've stayed in awhile. Room was clean and spacious. Lobby was nice. AC worked well. And location was great.

the hotel was perfect but the area around the hotel seems a bit sketchy

Thank you!!

Great location.

One of the cleanest hotels I've ever stayed in. Room was spacious and modern, and our bed was extremely comfortable. The staff was very friendly and allowed us to check in an hour early which was a huge relief after driving all morning. I wouldn't hesitate to stay here anytime we visit Asheville in the future.

Quiet.

I loved the hotel, Biltmore Village is another story. It can take 20 minutes to get from the Lodge Gate at Biltmore Estate to the hotel and at the right time it can take minutes just to be able to pull out into traffic on the street where the hotel is located. Lesson learned. I very much enjoyed my room, it was incredibly comfortable and the staff was excellent but I will NEVER stay in Biltmore Village again.

Nice property, clean and convenient

Nice hotel with evening dining on the weekends. Nice pool and gym facilities. Very clean room and great staff. The beer garden next door and a pizza place in walking distance was super convenient. Only a three minute drive to the Biltmore.

We had a good stay.

Great experience!

Very limited parking.

The hotel was clean, quiet, and overall great.

Very clean

Great hotel!

Unfortunately we had to stay here due to a medical emergency. Luckily it was a short 4 minutes from the hospital. Beautifully decorated. Nice quiet room. Staff was very sweet. Would definitely recommend for anyone needing quick access to the hospital.

The staff was very helpful and friendly.

Bed comfort was quite good. Did not eat at motel.

The food at the hotel was too pricey and there isn't enough rest close by.ans the food was terrible

Nice modern hotel. Clean, comfortable room. Breakfast isn’t free. Look elsewhere for breakfast.

Beautiful room with super comfy beds. Quiet. Only issue was it was a handicapped room, yet the toilet was super low and had NO grab bar for elderly mother to pull up on. I scooted a small storage cube from under the sink area and managed to squeeze it in by the toilet and shower stall. It worked. But I would surely expect a handicap room to have a comfort height toilet with nearby grab bars. We also had a lovely light breakfast of yogurt, fruit and Starbucks. Very luxurious stay.

smells good and clean.

Junk yard near by

The hotel was exceptionally clean. The check-in staff was friendly. The pool was stocked with fresh towels. Our room was thoughtfully appointed with plentiful plug outlets, lighting and blackout drapes. The layout and design of the room made sense. And it was in pristine condition. If I did not know differently I might guess that we were the first guests to occupy the room. Great overall experience. Highly recommend!

It is an easy and pleasant experience to stay here

Outstanding all around!

Nice stay. Friendly staff.

Very excellent!

Great location. Service inc both front desk snd housekeeping great

well located, clean and comfortable.

Would have given 5 stars but electric plugs were inoperable on my side of the bed & the bedside light was inoperable on my husbands side.

This property is always clean! The staff have the best customer service and the food is good.

CLEAN, BEST CUSTOMER SERVICE!

Great hotel! The location could have been better😀

Very clean & comfortable hotel!!

Awesome! Thanks to everyone for a great stay

Room and dining options were excellent

Only a 2 minute drive from the Biltmore, which was nice. Only thing that was a really poor experience was that the pull out bed was simply awful. My 10 year old couldn't even tolerate it as part of the mattress was jutted over the edge of the couch and it jutted into your back. Those pieces of furniture are terrible and need to be replaced. So, if you are counting on the pull out couch - don't.

I lived in Asheville for 20 years and returned to the area to attend a funeral. This hotel is exceptional. It is very clean, has comfortable beds, and a great staff. However, since Helene, Biltmore Village has undergone significant destruction. My room had a view of massive piles of trash and debris from the river. Asheville is struggling with storm recovery and grappling with a substantial unhoused population. I would advise against leaving valuables in your car or leaving doors unlocked. Hi-Wire Brewery has recently reopened, but due to traveling alone, it did not seem wise to walk to the bar. Nevertheless, the hotel is fantastic. I utilized the pool for lap swimming, which was warm and clean. Additionally, it was convenient to have a selection of Starbucks Coffee items available in the lobby.

We only stayed one night, and the hotel was nice enough to change our reservations because I was ill and could not come the night we originally booked. We were a little disappointed that the breakfast was not included, as most Marriotts offer at least free coffee or tea. The room was clean.

Marriott hotels seem to have a consistent experience for guests. This hotel was no exception. The room was clean, quiet and comfortable. The location was perfect for us. We were very close to the Biltmore Village that is still primarily shut down. The hotel staff were wonderful And we had a great stay for sure. I would stay here again.

The beds were pretty hard everything else was good

Very good

Stayed before

Great hotel in a very good location. Will be far better once Biltmore Village is cleaned up and stores reopen.

Very clean and comfortable hotel with good amenities

Dislikes. Small luggage dollies. View from room poor.

Close to Biltmore Estate

The hotel was was industrial area and we had a view of a junkyard from our room. The only other issue was noisy air conditioning. It was clean and fairly updated.

Nice and clean

Great hotel!

Beautiful facility! Very clean!

I’ve stayed at many other Marriotts before but this was the least impressive. It lacked amenities and the staff was cordial but sometimes dismissive. The most terrible part was the devastation from Hurricane Helene. The surrounding property was destroyed with no sign of restoration.

Great, clean, spacious room. Amazing location, great stay overall!

Nice lady at the desk. Rooms are clean and have most amenities. Very nice shower

Room was great and personal was awesome and helpful

We were pleasantly surprised by the proximity to many restaurants and how safe we felt on property.

Clean and friendly staff

wee

Very clean and very nice

Very clean wonderful bed. View isn’t fantastic but super close to the Biltmore estate.

Comfortable stay. Nice staff.

Amazing rooms and excellent staff

It was a nice relaxing get away from life. The only thing that frustrated me was getting a call being accused of smoking in the room and asked if they could search the room. That was absolutely ridiculous. No smell was near our room. Don’t accuse your guests without having any proof. I didn’t agree with that at all. So honestly, we won’t be booking there again.

Convenient hotel, kind staff..

The hotel is excellent but the area is very limited on activities, dinings and not clean

Stay

This is a very nice hotel. The room was very clean and the accommodations were comfortable.

Comfortable stay

Everything was fantastic! Highly recommend this property.

Good location nice facility

Dear Mr/Mrs/Ms or Miss Stys, Thank you for the opportunity for me to say how poorly run your hotel is. At 3:30 Am on 2/21/25 we were woken by flashing lights and an audible alarm. We quickly dressed and took the stairs down to the lobby. While many other guests continued to gather, there was no staff to be seen to offer directions or even an explanation for the alarm. Finally, after several minutes a desk clerk returned to the front desk. As more guests filed into the lobby, still not a word of what the situation was, The desk clerk did however sell some water to a confused guest. After about 10 minutes the fire department arrived and 3 firefighters entered the building. They disappeared to investigate the situation, still not a word from the green haired lady. Finally, after several more minutes, the firemen returned to the lobby and announced that we could all return to our rooms. Needless to say, the lack of information and the early hour made it difficult to return to sleep. The next morning, shower water was ice cold and we had to go to a meeting without having showered. We were gone all day and returned for the evening to prepare for an early departure. The next morning, the shower water was luke warm at best. During that period, not so much as a cup of coffee was offered to us. When checking out, I asked if we could get a refund or even a discount. I was told that I would have to take it up with the third party that I booked the stay with.

Absolutely excellent place to stay, I will be staying here again.

Modern, clean, & friendly

Really enjoyed the stay!

Very easy check in. Nice big clean rooms.

Very nice. The bed was suoer comfortable.

We had a great stay here. The meeting space was adequate, facilities were very clean, every staff person encountered was friendly and obliging. They have a nice partially covered outdoor area with a gas fire pit which was really great. We had a night cap since the weather was great. They have a swimming pool as well but we didn't use it. Price was definitely in point for a one night stay. I would highly recommend folks to stay!

Hotel room was spacious and clean, really enjoyed chilling in the room at the end of the day watching the movable smart TV. Wall mirror next to the bed facing the pillow was quite unsettling though. Sleep affected.

Wonderful service and very clean

Hotel was very comfortable. Staff excellent. Nice linens. Only negative was the pandemic style toilet tissue.

This Court Yard is the best one yet. We will be back!

We chose this hotel because it was very close to Mission Hospital. In the offing we got a great place to rest. It’s right on the edge of the disasterous flood damage created by Helene, but you’d never know it. It’s clean and modern. It is only about a mile from the downtown Asheville shopping area which was not touched by the flood.

Having to pay for Starbucks coffee was a bit pricey. A coffee bar would be nice & it doesn’t have to be Starbucks.

Overall good experience. Staff well trained and consumer centric. Clean facility.

Very consistent! We have stayed here several times. Have been told that major renovations are on the way!

Very clean and very quiet. Clean-up is still going on in the area around the hotel.

Very clean. Arrived early and was surprised that I was allowed to go ahead and get my room. Very friendly staff. Convenient location, many things to do despite alot of places still with hurricane damage. Happy to support the area.

Building showing age, bathroom not clean

Very nice room and facility

We loved that the hotel was so close to the Biltmore House!