Hilton Garden Inn Dulles North

Location. The toilet handle was broken so my husband had to get up in the night and reattach the chain. There were only two small trash cans with no extra bags and housekeeping never came so that we could ask for more.

Tub was broken and room needed a deep clean. Room was well worn

Close to airport & places I needed to attend Room was not cleaned

Great staff. Rooms not updated. Quiet

Bed was comfy room was clean close to airport.

The bath room shower is outdated model, there is no tub, and shower water spread across the bath room.

It was ok but not really good in any way

Staff was accommodating about need for a room change. Hotel was fine, would stay again.

The property smelled of pot.

The property smelled of pot.

Having a restaurant and bar . plenty of area to set up on the restaurant and bar area to get some work done while having some food and cocktails all good

Having a restaurant and bar . plenty of area to set up on the restaurant and bar area to get some work done while having some food and cocktails all good

Staff was pleasant, room a bit dated but good for the one night. Close to airport-great rate

Exceptional

I was led to believe the breakfast was complementary? The waitress was very hard to understand.

Very comfortable I was led to believe the breakfast was complementary? The waitress was very hard to understand.

Exceptional

Staff was helpful.

Great location, friendly staff, and comfy rooms. Would recommend to others!

We have stayed here few days back and forth. It’s a hit and miss. TV doesn’t have signal most times. The cleanliness is good, one time found fake lashes in the bathroom. Gym is good. Our room had a very distinct weird smell.

Room had some lamp bulb issues… the front desk didn’t get that info to maintenance but I ran into a maintenance man and he took care of it right away. Thank you!

We booked a whirlpool room and were excited for a romantic get away. Upon check it we were told that they gave away all of the rooms in that category. That was it, no other solution. We then thought that we'd at least be able to use the indoor pool and hot tub only to be surprised by a sign on the door saying that it was out of order. Incredibly disappointing and the front desk staff did little to make up for it.

The service and breakfast was amazing, the room was more than enough, I wish the Hilton in Anchorage Alaska were as nice. The young female at night was phenomenal and super helpful. That I had to leave,

That I had to leave,

I recommend this place. It’s convenient and clean!

The jacuzzi The lack of service, friendliness, willingness to assist. Only 1 good service clerk, but she was so busy and stressed we didn't want to bother her.

The jacuzzi The lack of service, friendliness, willingness to assist. Only 1 good service clerk, but she was so busy and stressed we didn't want to bother her.

The jacuzzi Lack of assistance from staff for towels, toilet paper, ect. The moldy shower floors and rusty towel rack

The jacuzzi Lack of assistance from staff for towels, toilet paper, ect. The moldy shower floors and rusty towel rack

Good goodbye

The TV didn’t work.

Clean rooms and a helpful friendly staff.

Room was out dated. The room was mostly clean. I observed 2 silver fish bugs on the bathroom floor along with some dried urine. The gym was small and lacked decent equipment. Parking was decent and seemed safe. I expected better from a Hilton property.

Staff was very friendly, always enjoy this property.

Very nice hotel. Everything was seamless

Room was clean. Great amenities and location.

My toilet stopped working after I called the front desk for maintenance no one ever came.

Room with Jacuzzi tub in it was so nice. Everything spotless great stay! Recommended!

Always great

Clean room,.nice staff, large walk-in shower, coffee maker and mini fridge! Great price, saved 20 bucks online with Expedia app! I will definitely come back for another "staycation"

Good

room was clean Staff is inconsistent. Some were nice some cared less. The restaurant is a pretty hefty charge for breakfast in a day when even Motel 6 has a complementary bowl of cereal. The "free" guest coffee was empty 3 mornings of the 4 we stayed at 8:00AM. I had to ask for it to be refilled which they did after a few moments of waiting. I didn't pack a vanity mirror or a shower cap because I honestly expected it to be in our room, but nope. No Vanity mirror I get no shower cap, but no pen, no paper in the room. I got ice and the next two days the melted ice water stayed in the container. It was never cleaned or replaced with plastic until the last day.

👍

Staff was awesome! Great hot tub :)

My fiancé and i drove 5 hours to travel here on Christmas eve not to mention, arrived at the hotel at just about midnight... went to check in.. this also not my first rodeo at a hilton im a frequent flyer i only booked through hotels because of the holidays and the rooms were sold out. The guy at the front desk knew we traveled far, we told him we were ready to go lay down etc, he then tells me i had to pay a $50 deposit PER DAY that we stayed.... ive NEVER paid that at a hilton.. for the entire stay okay cool but PER day is absurd. I expressed to him that i did not have extra money to put towards the hotel being that im out of town here for the holidays, he told me there is nothing that can be done.. i was willing to say ill pay 50 for the entire stay but he was very nonchalant about it even after i asked to speak to a supervisor.. all in all he made it very clear that he'd rather not fill that room for a couple nights vs accepting a one time payment of $50 for a deposit..very awful experience the worst way to bring christmas in. Not what i expect from a hilton.

Exceptional

Issue checking in as I had sent a note a few days in advance saying we would be checking in late, past midnight but they closed out our room prior to us arriving and we had to wait while they reactivated it :(

Everything was great

Exceptional

Everything was fine. The check in was simple, the room was clean, and everything worked properly.

Was in a handicapped room and the amount of handles was amazing! My handicapped daughter was not with me but she would have felt very safe especially in the bathroom

Room was spotless , staff was very polite , customer friendly and very ready to assist

Bedding smelled bad little bit but everything else was good

Staff were great but the restaurant /bar was closed from December 24th through Jan 4th

Clean and wonderful bed and pillows.

Helpful staff

Facility was clean staff was great as weii

Room was clean and staff was very helpful.

Good house keeping

Nice stay.

First time and great impressions... clean and staffs professional. Thank u

I arrived early and the standard room was unavailable. She immediately said well I have an available suite so I'll just put you in there which was awesome. There was an event going on so I had to eat at the bar. Very expensive for a couple of drinks and some terrible chicken wings. Bartender was nice but had no idea what she was doing. I had to help her open a bottle for a guest. The taps were sealed with a plastic on the nozzle and when she went to fill a glass it shot everywhere. She was extremely nice.. I just think bad training

Room was nice. The staff were very friendly.

Heat did not work in the room we had stayed in.

yes

Nice little stay

The reason I am giving only one star is that I had to wait until three other people checked in and i have difficulty standing for long periods. I considered pulling up a chair. The coffeemaker does not work and was improperly supplied.

The room was clean and spacious, and the options for breakfast were plentiful. Eggs, potatoes, bacon, and sausage were available in the warmers while the more traditional continental breakfast items were also available. Staff was very friendly and helpful. The pool was a great place to hang out between games The hotel met my family's needs.

Very clean hotel room. Staff was friendly and able to get early check in. Liked that Starbucks was right next door!

We had two back-to-back stays, and I wrote a review about the first one. The condensed version is that the beds and the pillows were awful. We had a street light shining into our room, and the curtains were decorative, not functional. There is no real business center. There were no computers or printers. Breakfast was good, but not free. They do have a shuttle, which was nice. We would not stay here again. We slept terribly and really could have used a printer.

We wouldn't stay there again. What bothered us most were the beds and pillows. The beds were soft and hurt both my and my husband's backs. We were on Advil and didn't sleep well. The pillows were thin and lumpy. We stacked three together, and they were equivalent to one regular pillow. The toilet handles had to be held down to flush. We had two non-cancellable reservations. we switched rooms after the first three nights. The bed was a little better, but the pillows and toilet were the same. The business center is just a small room with chairs. There are no computers or printers. The main area was nice and the breakfast was good. Definitely not we expected from Hilton.

Clean room , staff

Clean room and the staff was excellent.

Clean room. Really great staff

Clean, friendly staff, great location

Terrific greeting at front desk - we always feel welcome at this hotel. Our room was clean and comfortable - and for us, the location is perfect (in the middle of all the places we need to visit - airport, appointments, family). You’d never know Dulles Int’l Airport is nearby! Hotel offers a nice breakfast (bonus: Starbucks is nearby!), and while dinner offers a somewhat limited menu, it is perfect for guests arriving late-ish and not wanting to hunt for a nearby restaurant. Parking is not overly abundant, but there is always a space available.

All other was excellent, staff was excellent

Toilet stopped up and the rooms were not clean food was subpar!!! Should get a refund for this….

Room was clean. Checkin staff was very courteous. Breakfast was not too lavish but decent for the price. So overall we were quite pleased with the stay

staff was very friendly when I checked in and was totally exhausted. I would stay here again.

Easy check in and clean rooms.

My car was stolen.

Y

It was good

Very friendly and helpful receptionist.

I booked 2 queens and was told at check in that the website should not have given me that because it was sold out. I was given a king room that was not thoroughly cleaned. The air in the bedroom was completely broken. The shower drain lip was peeled up along with the broken tiles making it unsafe to shower without shower shoes on. The internet did not work. The property does not have the safety feature of requiring a key card to access the elevator. I would not stay at this property again. Definitely not up to hilton standards.

Call ahead for airport shuttle .. far from anything fun !

This hotel was a little dated but very clean. The bathroom was very nice. I loved the shower area. But only issue was it water was leaking into the main floor thru the crack while I was taking shower.

Nice stay but the breakfast I would have to rate average due to being in my opinion way overpriced for the selection of items, should be included in room stay. Pillows for rooms way to soft, had to ask for extras.

Great sleep, clean, very friendly

Very clean! Everyone was so kind!

All good. The only other thing i would ask for is 4 washclothes instead of two for our 2 night stay!

You have to pay for breakfast and there is no coffee

It’s nice

Had a good experience, the staff were warm, professional and attentive to every detail. Check in was smooth, and the room was very good.

the jets wasn’t cleaned i had to go buy stuff to clean it myself

It is totally misleading

Other than that i found the hotel amazing, clean, quiet and excellent customer service, highly recommend it...

Room was clean and comfortable. Staff very professional and friendly, Nice dining option in lobby restaurant.

We had a great stay, room was comfortable and clean.

Easy check-in staff was so friendly, helpful and welcoming

Nice quality hotel at a good price.

I enjoyed how easy it was to check in. I’ve never had a check in more smoother than this one.

Everyone was nice and cleanness was good.

Staff was great. Breakfast reasonably priced. Would stay again.

First time

Spent the night while traveling, great hotel!

All

Must call for airport pick-up and was on the long side of time. Skip the restaurant- marginal US Foods/Sysco quality.

I was not impressed.

Great service.

The bed was comfortable and the check in process was a breeze. The lobby looked very nice but our room looked and felt dated. The curtains were torn a bit, the shower head wasn’t working fully (water pulsed instead of flowed) and the TV definitely needed to be replaced (pictures colors were super wonky)

Perfect for what I needed

Good spot for a night

Incredibly clean, incredible staff.

Reasonable prices and quiet hotel location. Extended stay one day because staff was so gracious and engaging.

front desk lady was very helpful and outstanding

The breakfast staff was so polite and engaging.

The pool was not open because of a maintenance issue. That was unfortunate, but they comped their buffet breakfast for us for two mornings. The hotel is ok overall.

not the best intial visit

There is a random charge on my account with no explanation, and when I reached out to them about it, I haven't received a response!

evything fine

This is an excellent Hotel the breakfast is very good and the service and I'm very nice pool and hot tub and best of all free parking

Room cleaned every other day, no tea supplied, only strong coffee in the room, which we could not drink.

Convient

Very clean and everyone was helpful and friendly. Nice that is was close to the airport and had a shuttle.

Good place

Receptionist was very friendly and helpful. We didnt like the eggs and bacon, to fake.

I was promptly greeted and treated, by both management and staff, as an honored guest. I will most definitely return.

First of all the running water was out of order for over 5 hours and the response from the staff to our complaint was negative and unsatisfactory!!!

Expensive for what it was.

There was no water in the hotel today when I complained the manager said he called to inform but I got no calls! Doesn’t even matter if you informed how do you expect people to change and fresh up in the morning if there is no water??? There was no alternate provided!! Rubbish service

Very impressed that the GM took the time to call me to address an issue on my previous stay. What I really respect is that he listened to everything I had to say without interrupting or making excuses. Again very impressed that he took the time to do this and address the situation. This hotel could be great with a few changes and it seems the GM really looks to make things right for guests

The front desk staff were great. But they were have a problem with housekeeping. We asked them to empty the garbage and if we could have some more Keurig cops never showed up. Otherwise it was a good stay.

Room ac didnt work...lady at front desk sent matentence which fixed the issue luckily. Otherwise enjoyable stay

Front desk staff definitely not good with customer service. Breakfast way over priced. Rooms dated with wallpaper coming off the bathroom walls. Toilet didn't work properly. Beds very comfortable. Towels very old and some torn. Hallways look to just had carpet replaced.

Stayed two nights and needed to add on two additional nights. Front desk said best to go through Hotels com. Girl said just do it on their site and I will keep you in the same room. Next day Saturday am went down to get the keys updated and Evelyn said you cannot stay in that room. She also was very rude. So many other hotels in the area so last time at a Hilton and I am an Honors member. Nice way they treat their core guests. Too many choices out there to have to deal with someone like Evelyn.

Very nice and clean

The ambience and quality is not consistent with Hilton group is hotels

The place was clean and the staff was friendly.

Room was nice

NA

I was really dissapointed with the uncurteous attitude of your front receptionist. Whatever I asked her, she would refuse and tell me to come downstairs and get it myself. I was not expecting this kind of service, knowing what I have been charged. I was thinking to stay more, but after looking how impolite your staff was, I had to change my mind and stay at another hotel

Everything is great except the cleaning that starts around 8:30 am....impossible to sleep through it!

Customer services was very good.

Had an obnoxious group of folks outside my room one night who made lots of noise. called the front desk several times. apparently this was some sort of a sports team. next day I went to the front desk to ask them to make sure this won't happen that night and I met Denise; a very rude and unprofessional individual who accused me of "yelling" at her. she said they can't "guarantee" that there will be peace in the hallways that night. The manner in which she dealt with this complaint was puzzling to me. Very inappropriate! I stay at this hotel everytime I go to VA, but maybe its time to move on.

Nice hotel, freindly staff for the most part - rooms and general decor is a little dated with paint flaking visible - Bar and food menu is a little limited but it does have a seven eleven next door along with a star bucks - I would stop there again

Great!

Staff and facility very accommodating.

They don’t have a shuttle service to the Airport at 5:00 as listed.

The breakfast does not include made to order omelets

Dated but clean and maintained property. Close to Dulles terminal as bird flies, but a long-ish drive if you want to avoid the toll road. A gas station/7-11 next door but otherwise nothing close at hand in the area except newer condo communities and imposing server farms. Breakfast is optional extra charge, less expensive if ordered in advance. A la carte or self service, the latter does not offer as much as typical airport hotel. Staff was fine. Neighborhood safe but boring.

Very modern, clean and comfortable hotel with convenient shuttle to the airport. Dinner and breakfast were good. Shuttle is only hourly and needs to be reserved.

I ended up staying at this hotel last minute as I missed my connecting flight. The staff were friendly and the room was clean.

Hilton had NO instructions for finding the shuttle. I called the number listed and the ai hung up on mw after telling me the number was only to reseve a room. It took me nearly an hour to dind and call for a shuttle. I was left in sub freezing cinditiins a big part of this time.

Nice

We had to leave our house due to a power outage from an ice storm. Evelyn was so unbelievably accommodating from the first phone call. We were allowed to check in early which was such a life saver after sleeping in a house without power the night before. She made a terrible experience not so terrible with her excellent support and accommodations.

They were friendly & stay was great!

Was a good hotel comfortable and nice

Sleeper like a baby

Staff was great and facilities were very clean.

Bad customer service

.

Suitable for my purpose. Recommend it.

I stayed for two nights and everything was perfect! The airport shuttle is super convenient and the driver was friendly. The room was spotless, the bed was comfortable, and the indoor pool is a great amenity.

Great location, clean and comfortable.

Very clean, great area, very close to metro!

Evelyn is amazing. Staff is wonderful. Clean, reliable, comfortable, and overall solid performance. Always happy and never have to stress or worry about anything at this location.

The place is old, unmaintained and staff have attitude, all in all unplesent.

Conveniently located, comfortable

Having hard time check in via mobile app and the key on app never available.

Best service

It was ok. Bed wasn’t comfortable and the price of the breakfast buffet was too expensive

But we wish breakfast was included. It apparently cost $15 and well, we are "on a budget" Hilton stay. 😊 Otherwise, it was a pleasant stay.

Natural is not always the best. Try Native, I think it is several steps above the brand you use and still inexpensive enough for hotel purchase. Also, a pen and paper pad in the room might be nice. The bed and linens were perfect. .

My business stay was just okay..nothing to negative just somethings could have been better. My mattress was worn to say least and because I was on first floor it was nosier than I would have expected.

Nice

The rooms are in need of an upgrade. The years of aging are showing. Lights that don’t work, worn out linens and pillows, aging fixtures.

Nice hotel.

Check in was fast and staff was super friendly. Property was clean and beautiful. The Christmas decorations were beautiful and warming.

The gentleman who checked us in was personable and efficient. The room was quiet and comfortable. Everything was in working order.

Great place to stay!

Tv did not work but everything else was perfect

Room run down. Lady at front desk was rude. Smelled bad in room. Bed was very mushy and uncomfortable. Pillows were thin and smelled of cologne. Hottub tub was great. Only positive.

They gave me a different room and promised to shift me to my room the next day The next day also they made false promises and ultimately didn’t even bother to let me know if I was being shifted or not.

Perfect

Very peaceful