The Ritz-Carlton, Pentagon City

Great location. Upmarket amenities, accommodations and food. Perfect spot for moving my son to his Arlington apartment.

The stuff is amazing specially Mr. Solomon was an exceptional guy.. very helpful, informative, and polite

After an incredibly stressful night, arriving at 5:00 a.m. with my child and needing a place to stay, the staff went above and beyond to accommodate us. From the moment we walked in, everyone was understanding, professional, and genuinely compassionate about our situation. The room was absolutely amazing—clean, comfortable, beautifully appointed, and exactly what we needed after a long and exhausting journey. The level of hospitality exceeded my expectations and made us feel welcomed and valued as guests. The location was also perfect, with convenient access to everything we needed during our stay. Every interaction with the staff reflected the high standard of service that the Ritz-Carlton is known for. Thank you to the team for turning a difficult experience into a positive one. Your kindness and outstanding customer service will not be forgotten. I highly recommend this hotel and look forward to staying here again in the future.

Great stay

Everyone was customer service oriented. Everyone was very professional. The hotel is in great shape. Our room was comfortable and our house keeper, Dina, was tremendous!

It was like staying in a 3 star hotel . I booked a RITZ CARLTON. How they manage to call this property a Ritz is beyond me . The rooms are from the 1970s, they don’t even have a dental kit in the amenities, the only good thing were the staff . It was an extremely tired property.

It was like staying in a 3 star hotel . I booked a RITZ CARLTON. How they manage to call this property a Ritz is beyond me . The rooms are from the 1970s, they don’t even have a dental kit in the amenities, the only good thing were the staff . It was an extremely tired property.

Room was amazing Friendly staff Brill location Very well maintained and staff very friendly

Wonderful experience. Helpful and welcoming staff - great company culture coming through. Best steak and eggs I've ever had at the restaurant.

Great location , very clean, super staff= the BEST! Absolutely nothing!

Great location , very clean, super staff= the BEST! Absolutely nothing!

Always amazing. Great location.

Very good staff

Friendly staff, from the valet to the front desk to the restaurant. Had three meals at the restaurant on site, all very good. Music was a little too loud -- more of a bar atmosphere than a "high tea" atmosphere. But everyone bent over backwards to ensure we had a good stay.

The hotel was great! Staff were great! Loved our stay.

You should not use fragrant strong soaps for sheets.

This was our third time staying there and the staff is always so friendly and helpful we probably won't even look anywhere else next time we visit.

Superb

Fresh, healthy meal choices. Friendly staff.

Wonderful experience

Everything Nothing

Everything Nothing

Classic room.

Restaurant was great understaffed

Location N/A

Location N/A

Exceptional

Very good service and food offers...

The whole situation was unfortunate and they could have handled it better.

Everyone I had contact with was a pleasure. No pool

Everyone I had contact with was a pleasure. No pool

Exceptional

Great location excellent customer service nice room

The rooms are outdated and not worth the price, the walls are too thin.

The rooms are outdated and not worth the price, the walls are too thin.

Exceptional

The location, staff and welcome champagne/chocolates for New Year’s! It needs to be updated.

The location, staff and welcome champagne/chocolates for New Year’s! It needs to be updated.

Exceptional

Staff in every situation were extremely thoughtful and helpful. This Ritz was not the "special" one expects from this brand. For example bed sheets were ill fitting and gave the impression the bed had not been changed after last guests. Complementary water bottles were of the most thin plastic and almost folded in one's hand. The mini bar was compartmentalized so any item temporarily removed was automatically registered as as a separate room charge.

This Ritz was not the "special" one expects from this brand. For example bed sheets were ill fitting and gave the impression the bed had not been changed after last guests. Complementary water bottles were of the most thin plastic and almost folded in one's hand. The mini bar was compartmentalized so any item temporarily removed was automatically registered as as a separate room charge.

They treated me & my wife very good

Almost everything Didn’t have breakfast and a pool

Almost everything Didn’t have breakfast and a pool

everything was ok

Wonderful Stay! Wonderful check-in, dining, room service! Can't wait to return to the DMV!

Wonderful Stay! Wonderful check-in, dining, room service! Can't wait to return to the DMV!

Staff was wonderful and accommodating

Staff was wonderful and accommodating

The room was spotless. The staff pays close attention to details and were very welcoming.

The room was spotless. The staff pays close attention to details and were very welcoming.

The staff was very generous and helpful.

The staff was very generous and helpful.

Nice place

Nice place

Great staff

Great staff

Also the HUGE tv in our room.

Also the HUGE tv in our room.

The location was very convenient for shopping, food, and entertainment. The font desk reps were very nice and very helpful. The room was clean and even smelled clean. The beds were comfortable and the linens were nice. The bathrooms were a bit small and crowded.

From the time we pulled up until we left excellent customer service from the door to the room to the resteraunt.

From the time we pulled up until we left excellent customer service from the door to the room to the resteraunt.

Nonething

Every staff member we encountered during our stay made a sincere effort to make us feel appreciated, important and at home. It was like staying with friends. I’ve never experienced that in a hotel before. Lobby probably needs a little updating, no big deal.

Location and workers and clean spacious rooms

Great experience

Great experience

Nice room and accommodations

Nice room and accommodations

Amazing

Amazing

N/A

Baggage handlers and valet service had excellent customer service

Baggage handlers and valet service had excellent customer service

Very rough robe and towels No luxury feel whatsoever Shower head very basic with less than ideal pressure Staff was nice and courteous

Very rough robe and towels No luxury feel whatsoever Shower head very basic with less than ideal pressure Staff was nice and courteous

The room was spotless, comfortable, and quiet, which I especially appreciated during a busy December trip. The bed was extremely comfortable, and everything in the room felt high quality and well maintained. Housekeeping was consistent and thorough, and the overall atmosphere of the hotel was calm and upscale. The location is also a big plus. It’s convenient for getting around, and it made our stay a lot easier since I didn’t waste time commuting back and forth. Overall, it delivered exactly what you expect from a hotel, excellent service, comfort, and a refined experience. I do absolutely stay here again and would recommend it to anyone who wants a reliable luxury stay in the area. Room does not have refrigerator

I did not take BREAKFAST, but i loved the hotel and staff they were polite and collegial the hotel is connected to the mall which made it an ideal place for me the mall had excellent restaurants and outlets house keeping and cleaning was regular and up to mark i think if the breakfast cost could be reduced, it will attract more clients

Loved it

Loved it

Did not have any meals Low cleanliness

Everything went well for DATE NIGHT

Everything went well for DATE NIGHT

Anna at the front desk was amazing and the rest of the staff was so attentive. Loved staying here!

Anna at the front desk was amazing and the rest of the staff was so attentive. Loved staying here!

2nd time we have stayed at Pentegon City Ritz. We have been fortunate enough to stay at many great hotels, but none can compete with this hotel. The service is so far beyond anywhere else, from the second you check in, they refer to you by name, the property is immaculate and very high end, room was great. As for location, its not too far from DC landmarks, and right next door to the Pentagon City Mall. There isnt anyplace like it, and if you just want to be impressed on what good service should look like, this is your place.

2nd time we have stayed at Pentegon City Ritz. We have been fortunate enough to stay at many great hotels, but none can compete with this hotel. The service is so far beyond anywhere else, from the second you check in, they refer to you by name, the property is immaculate and very high end, room was great. As for location, its not too far from DC landmarks, and right next door to the Pentagon City Mall. There isnt anyplace like it, and if you just want to be impressed on what good service should look like, this is your place.

The pillows were very uncomfortable.

This was one of the best Ritz Carlton‘s that I have been at. Mainly, the staff is absolutely wonderful and so helpful. We were in town for the Marines marathon so we had four amazing nights staying at this hotel. The restaurant Sante is fantastic. The hostess was so friendly and when I returned, she remembered my name! The housekeeping is top-notch and very respectful the front desk staff welcome desk with a racing packet with information that was super helpful. They dormant and Valet always had a smile and welcomed us when we return. Of course the bed is extremely comfortable as all Ritz Carlton hotels are, but the staff truly are the gem of the operation. I really liked the fact that it was connected to the Pentagon city mall, which has many great stores to shop. I never went to the spa, Pool, or used the other amenities, but I would definitely stay here again when returning to Washington DC. Thank you for the fantastic job and hotel stay.

This was one of the best Ritz Carlton‘s that I have been at. Mainly, the staff is absolutely wonderful and so helpful. We were in town for the Marines marathon so we had four amazing nights staying at this hotel. The restaurant Sante is fantastic. The hostess was so friendly and when I returned, she remembered my name! The housekeeping is top-notch and very respectful the front desk staff welcome desk with a racing packet with information that was super helpful. They dormant and Valet always had a smile and welcomed us when we return. Of course the bed is extremely comfortable as all Ritz Carlton hotels are, but the staff truly are the gem of the operation. I really liked the fact that it was connected to the Pentagon city mall, which has many great stores to shop. I never went to the spa, Pool, or used the other amenities, but I would definitely stay here again when returning to Washington DC. Thank you for the fantastic job and hotel stay.

Great room

Great room

Wonderful valet, and front desk service. Beautiful property.

Wonderful valet, and front desk service. Beautiful property.

Odd location. Didn’t feel right for a Ritz to be attached to a mall. Friendly service as always. Weird headboards - seems minor but uncomfortable to sit in the bed.

Odd location. Didn’t feel right for a Ritz to be attached to a mall. Friendly service as always. Weird headboards - seems minor but uncomfortable to sit in the bed.

Everything was very clean and well equipped. The staff could not have been more helpful and attentive, and all were very friendly. Excellent service throughout Bathroom was not really equipped for elderly clients. Low commode, no walk in shower, few grab bars.

Excellent care from staff in all areas

Excellent care from staff in all areas

This was my first time staying at The Ritz-Carlton. I usually stay at Salamander in Washington, DC. I only booked one night so that I could complete some needed research for a book I'm working on. Unfortunately, there was a problem with Verizon and there was no internet service until the next day when I was checking out. The hotel acknowledged the problem and offered points for the inconvenience. Sometimes, things are simply out of your control. The employees were welcoming and committed to service. I'd stay here again.

This was my first time staying at The Ritz-Carlton. I usually stay at Salamander in Washington, DC. I only booked one night so that I could complete some needed research for a book I'm working on. Unfortunately, there was a problem with Verizon and there was no internet service until the next day when I was checking out. The hotel acknowledged the problem and offered points for the inconvenience. Sometimes, things are simply out of your control. The employees were welcoming and committed to service. I'd stay here again.

Stayed for our anniversary we had a great experience

Stayed for our anniversary we had a great experience

Top tier service

Top tier service

Metro is steps away. Hotel is connected to a mall. While convenient, it takes away a tad from feeling of security. Staff top notch. Very clean. Rooms small but updated. Overall pleasant experience.( also they stored our luggage day of arrival and day of departure which was amazing )

Metro is steps away. Hotel is connected to a mall. While convenient, it takes away a tad from feeling of security. Staff top notch. Very clean. Rooms small but updated. Overall pleasant experience.( also they stored our luggage day of arrival and day of departure which was amazing )

I knew the Ritz-Carlton would meet my expectations…. But they exceeded my expectations! our stay was fabulous and every employee was friendly, courteous, respectful and very accommodating!

I knew the Ritz-Carlton would meet my expectations…. But they exceeded my expectations! our stay was fabulous and every employee was friendly, courteous, respectful and very accommodating!

Fantastic

Fantastic

We were on our way out when we met Anita, what a breath of fresh air she was compared to the other individual we were dealing with. She gave us a map of the area, tourist activities and directions. The next day she asked how it went, took time to listen and made us feel like family. She took great care of us and our grandson everyday we were there. When she was off for the day we were sad she was not there to greet us. She was absolutely amazing!!! The other ladies and gentlemen were as well, but Anita went above and beyond!!! We will never forget her. The Valet service was outstanding. All were very accommodating. However, Ashagrie, the Guest Arrival Expert, very helpful and took great care of us daily. Providing us not only with great service but paid extra attention to our grandson (2 yrs old) listened to him when we returned, gave him high fives and fist bumps. There was another gentleman who's name began with an "R" but I don't remember it. He came and told us goodbye on his last shift. We will be back again!!

We were on our way out when we met Anita, what a breath of fresh air she was compared to the other individual we were dealing with. She gave us a map of the area, tourist activities and directions. The next day she asked how it went, took time to listen and made us feel like family. She took great care of us and our grandson everyday we were there. When she was off for the day we were sad she was not there to greet us. She was absolutely amazing!!! The other ladies and gentlemen were as well, but Anita went above and beyond!!! We will never forget her. The Valet service was outstanding. All were very accommodating. However, Ashagrie, the Guest Arrival Expert, very helpful and took great care of us daily. Providing us not only with great service but paid extra attention to our grandson (2 yrs old) listened to him when we returned, gave him high fives and fist bumps. There was another gentleman who's name began with an "R" but I don't remember it. He came and told us goodbye on his last shift. We will be back again!!

Everything was perfect!

Everything was perfect!

Fantastic staff

Fantastic staff

Check in was friendly, the checkout lady was rude. I checked out at around 6:30am on the 8th of August. The lady didn’t bother to ask how my stay was or nothing, seemed like she just wanted to get back to chitchatting with her male coworker. I handed her the keys and she said you’re all checked out. Stay at the Ritz a lot they normally seem friendlier.

Check in was friendly, the checkout lady was rude. I checked out at around 6:30am on the 8th of August. The lady didn’t bother to ask how my stay was or nothing, seemed like she just wanted to get back to chitchatting with her male coworker. I handed her the keys and she said you’re all checked out. Stay at the Ritz a lot they normally seem friendlier.

Everything was outstanding

Everything was outstanding

The people made our stay worth it. They helped to create memories with my Mom and Daughter. We enjoyed our interactions with the Ritz Carlton team there and would definitely go back again for a staycation!

The people made our stay worth it. They helped to create memories with my Mom and Daughter. We enjoyed our interactions with the Ritz Carlton team there and would definitely go back again for a staycation!

I had a great stay at the Ritz Carlton Pentagon City location. The staff was amazing & very welcoming. I would definitely stay there again. I did not get a chance to try the restaurant this visit.

I had a great stay at the Ritz Carlton Pentagon City location. The staff was amazing & very welcoming. I would definitely stay there again. I did not get a chance to try the restaurant this visit.

Very clean and professional staff N/A

Great hotel

Great hotel

Great staff. My family loves the location which is right next to the mall.

Great staff. My family loves the location which is right next to the mall.

great location

great location

Hotel needs some updates and paint but staff was great

Hotel needs some updates and paint but staff was great

Received outstanding service from Solomon and staff I would recommend this hotel highly and would come back

Received outstanding service from Solomon and staff I would recommend this hotel highly and would come back

Solomon was amazing. All the staff really worked hard to make our stay enjoyable.

Solomon was amazing. All the staff really worked hard to make our stay enjoyable.

Amazing and clean!

Amazing and clean!

Great

Great

Amazing stay

Amazing stay

Everything! First rate and first class!

Wonderful service. Staff went above and beyond to make me feel welcome and ensure all my needs were met (and then some). Extremely generous and attentive care! And the food was wonderful! Special thanks to Solomon, Ryan, Delia, and Hayat for the outstanding hospitality and attention to detail.

Wonderful service. Staff went above and beyond to make me feel welcome and ensure all my needs were met (and then some). Extremely generous and attentive care! And the food was wonderful! Special thanks to Solomon, Ryan, Delia, and Hayat for the outstanding hospitality and attention to detail.

Check in was great. Clean hotel, big rooms, they were awesome with the kids.

Check in was great. Clean hotel, big rooms, they were awesome with the kids.

Beautiful, clean and amazing service. Solomon, Maria, Hannan, Sherman and Robert are the names of some of the great staff. I would come back.

Beautiful, clean and amazing service. Solomon, Maria, Hannan, Sherman and Robert are the names of some of the great staff. I would come back.

Have stayed multiple times and look forward to future visits- staff and service are always excellent!

Have stayed multiple times and look forward to future visits- staff and service are always excellent!

The property was nice and the wine upon entry was a plus; all the staff was amazing

The property was nice and the wine upon entry was a plus; all the staff was amazing

Great location and luxurious. Terrific staff and lobby restaurant has excellent dinner and breakfast.

Great location and luxurious. Terrific staff and lobby restaurant has excellent dinner and breakfast.

Great hotel! Everyone who works here is professional and respectful! Location ideal. Super close to the Metro and all great restaurants and shopping! Been here a few times now and will come back again and again.

Great hotel! Everyone who works here is professional and respectful! Location ideal. Super close to the Metro and all great restaurants and shopping! Been here a few times now and will come back again and again.

Was very convenient for everything we wanted to do.

Was very convenient for everything we wanted to do.

Hard to get ground transportation

Hard to get ground transportation

Great property & location. Excellent service & attention to the needs of the guests.

Great property & location. Excellent service & attention to the needs of the guests.

Signature Ritz-Carlton service was some of the best I have ever experienced.

Signature Ritz-Carlton service was some of the best I have ever experienced.

Excellent

Excellent

Angie at check-in and Kim in the restaurant were excellent!

Angie at check-in and Kim in the restaurant were excellent!

The experience was excellent from check in to check out. The restaurant is SO good! Staff is friendly and approachable. Well worth the $

The experience was excellent from check in to check out. The restaurant is SO good! Staff is friendly and approachable. Well worth the $

The Ritz-Carlton sets the standard for hospitality. Always a warm greeting and superlative service. On this visit I was unfortunately stricken with a bug that prevented me from checking out on time and they did everything they could to make me comfortable. I cannot say how much I appreciated their care and concern.

The Ritz-Carlton sets the standard for hospitality. Always a warm greeting and superlative service. On this visit I was unfortunately stricken with a bug that prevented me from checking out on time and they did everything they could to make me comfortable. I cannot say how much I appreciated their care and concern.

Great hotel for going into DC and visiting.

Great hotel for going into DC and visiting.

Excellent

Excellent

Great visit

Great visit

Great hotel, location is great. Staff were so nice & helpful. Would definitely stay again!

Great hotel, location is great. Staff were so nice & helpful. Would definitely stay again!

This did not feel like a Ritz at all. Location was great bc it’s connected to a mall and Metro station. There is no pool or spa. This property is pretty run down and in desperate need of renovation.

This did not feel like a Ritz at all. Location was great bc it’s connected to a mall and Metro station. There is no pool or spa. This property is pretty run down and in desperate need of renovation.

My experience at the Ritz Pentagon City was really wonderful! From the time my husband and I checked in, Khan, at the front desk was really attentive and kind. He made sure we had whatever we needed throughout our entire stay, and the rest of the staff were very kind and helpful as well. The room was well-appointed and the bed even had Frette sheets which was a super luxurious touch that I very much appreciated. I will absolutely recommend the Ritz Pentagon City to anyone staying in the area.

My experience at the Ritz Pentagon City was really wonderful! From the time my husband and I checked in, Khan, at the front desk was really attentive and kind. He made sure we had whatever we needed throughout our entire stay, and the rest of the staff were very kind and helpful as well. The room was well-appointed and the bed even had Frette sheets which was a super luxurious touch that I very much appreciated. I will absolutely recommend the Ritz Pentagon City to anyone staying in the area.

Rooms are in need of renovations. The staff was very friendly and helpful.

Rooms are in need of renovations. The staff was very friendly and helpful.

Always a lovely stay however some uogrades needed in some rooms

Always a lovely stay however some uogrades needed in some rooms

The attentiveness of the staff was top notch. However, I had a snack for the room snack bar that wasn’t fresh. Also, the bulk body lotion is not the best since it doesn’t smell as good being refilled and unused.

The attentiveness of the staff was top notch. However, I had a snack for the room snack bar that wasn’t fresh. Also, the bulk body lotion is not the best since it doesn’t smell as good being refilled and unused.

Very nice hotel stay. The Sante restaurant food was very good. Nice hamburger and ravioli. The hotel was very nice and comfortable. Good to be close to shopping

Very nice hotel stay. The Sante restaurant food was very good. Nice hamburger and ravioli. The hotel was very nice and comfortable. Good to be close to shopping

Clean

Clean

It’s just ok.

It’s just ok.

Do NOT STAY HERE. While the food, drinks and overall service were excellent. The room was just disturbingly outdated and old. The painted walls had a yellowish tint from age. There was rust around the handles in the shower, the bed was a frame with a wooden headboard GLUED TO THE WALL with grime on the wall from past guests. The bottom of the bed frame was visible - metal poles with wheels at the bottom, full of dust and just tacky. It was disgusting and not for the price that I paid. Worst Ritz that I have EVER stayed in and shameful to the brand name. NOT luxury or 5 star hotel. I want my money back. When I expressed my disappointment while checking out, the hotel’s attendant admitted that they stayed once and would NEVER STAY AGAIN.

Do NOT STAY HERE. While the food, drinks and overall service were excellent. The room was just disturbingly outdated and old. The painted walls had a yellowish tint from age. There was rust around the handles in the shower, the bed was a frame with a wooden headboard GLUED TO THE WALL with grime on the wall from past guests. The bottom of the bed frame was visible - metal poles with wheels at the bottom, full of dust and just tacky. It was disgusting and not for the price that I paid. Worst Ritz that I have EVER stayed in and shameful to the brand name. NOT luxury or 5 star hotel. I want my money back. When I expressed my disappointment while checking out, the hotel’s attendant admitted that they stayed once and would NEVER STAY AGAIN.

the beds were hard and didint have toppers

the beds were hard and didint have toppers

There’s a wonderful gentleman there by the name of Solomon. What a great ambassador for the Ritz Carlton. He makes your stay worth coming back. What a gentleman he’s so good he could open his own hotel chain called Solomons. Thank you for the wonderful day Rich Carlton

There’s a wonderful gentleman there by the name of Solomon. What a great ambassador for the Ritz Carlton. He makes your stay worth coming back. What a gentleman he’s so good he could open his own hotel chain called Solomons. Thank you for the wonderful day Rich Carlton

The rooms are in need of renovation and new furnishings.

The rooms are in need of renovation and new furnishings.

Fantastic staff. Property is luxurious and restaurant was superb.

Fantastic staff. Property is luxurious and restaurant was superb.

Excellent location for a stay moment with my 😍.

Excellent location for a stay moment with my 😍.

The AC unit was noisy, there was other peoples clothing in the room. The mini fridge was was full of thing for sale, Instead empty for guest use.

The AC unit was noisy, there was other peoples clothing in the room. The mini fridge was was full of thing for sale, Instead empty for guest use.

Next to a very large mall, but hotel is surprisingly quiet and very comfortable!

Next to a very large mall, but hotel is surprisingly quiet and very comfortable!

Great!

Great!

Everyone was amazing. The check in process was flawless!

Everyone was amazing. The check in process was flawless!

Great surprise on my birthday’s staying!!!

Great surprise on my birthday’s staying!!!

excellent location close to the metro and located within the Pentagon city mall

excellent location close to the metro and located within the Pentagon city mall

My favorite place to stay when visiting family in DC. Everyone is always accommodating and the rooms are huge. The beds feel like sleeping on a cloud.

My favorite place to stay when visiting family in DC. Everyone is always accommodating and the rooms are huge. The beds feel like sleeping on a cloud.

Older hotel . The TV never worked during our 4 day stay . The shower drain slow with water accumulating. Great staff and valet parking .

Older hotel . The TV never worked during our 4 day stay . The shower drain slow with water accumulating. Great staff and valet parking .

The toilet struggled to flush properly, which was quite inconvenient. After turning off the sink, there was an odd noise from the water pipes. We were disappointed with the buffet this year, as it didn’t live up to our expectations from last time. I wanted to highlight a few points that could use attention.

The toilet struggled to flush properly, which was quite inconvenient. After turning off the sink, there was an odd noise from the water pipes. We were disappointed with the buffet this year, as it didn’t live up to our expectations from last time. I wanted to highlight a few points that could use attention.

The hotel staff was exceptional in their service, professionalism, and courtesy. The security and valet service were an extra plus. I also enjoyed the shopping mall connected to the hotel property.

The hotel staff was exceptional in their service, professionalism, and courtesy. The security and valet service were an extra plus. I also enjoyed the shopping mall connected to the hotel property.

No working bathroom and no one was at front desk all evening

No working bathroom and no one was at front desk all evening

The property never shared that they had an ongoing issue with their heating system. The room was freezing although the heating controls indicated that it should be warm. We called the front desk more than 4 times for help, but there was no answer. At 3:30a.m. we had to go to the front desk because the cold room temperature was unbearable. We had to wait for the cleaning person to find the front desk person, who told us that he would send maintenance to our room. The maintenance person arrived with a space heater for our room and explained that the main heater for the entire building had been broken for several days, which was later confirmed by hotel management. Our room cost $500 per night. At this price-point, and the quality that The Ritz-Carlton is supposed to represent, rooms should not have to have space heaters for warmth and the front desk personnel should be able to be reached 24-hours. Several years ago we had an issue at this exact hotel, and chose to try again since so much time passed. We made a HUGE mistake. Minimally, customers should be made aware of severe issues known to management prior to booking.

The property never shared that they had an ongoing issue with their heating system. The room was freezing although the heating controls indicated that it should be warm. We called the front desk more than 4 times for help, but there was no answer. At 3:30a.m. we had to go to the front desk because the cold room temperature was unbearable. We had to wait for the cleaning person to find the front desk person, who told us that he would send maintenance to our room. The maintenance person arrived with a space heater for our room and explained that the main heater for the entire building had been broken for several days, which was later confirmed by hotel management. Our room cost $500 per night. At this price-point, and the quality that The Ritz-Carlton is supposed to represent, rooms should not have to have space heaters for warmth and the front desk personnel should be able to be reached 24-hours. Several years ago we had an issue at this exact hotel, and chose to try again since so much time passed. We made a HUGE mistake. Minimally, customers should be made aware of severe issues known to management prior to booking.

Overrall the property/staff/service was great. My friends and I stayed here because we were running the Marine Corps Marathon. The "complimentary" coffee didnt start until 630 am Due to an earlier start of our day because of the marathon we asked if coffee could be accessible a little earler, we were told no but we could order room service and have it delivered or a fee. We paid $26 for 3 coffees! Coffee that would be "complimentary" less rhan an hour later? Its not about the money..just the principle.

Overrall the property/staff/service was great. My friends and I stayed here because we were running the Marine Corps Marathon. The "complimentary" coffee didnt start until 630 am Due to an earlier start of our day because of the marathon we asked if coffee could be accessible a little earler, we were told no but we could order room service and have it delivered or a fee. We paid $26 for 3 coffees! Coffee that would be "complimentary" less rhan an hour later? Its not about the money..just the principle.

Wonderful experience

Wonderful experience

The breakfast was amazing

excellent hotel friendly. clean.

Did like the coffee expresso.

good

Loved the convenience

The staff, the service - so nice and super helpful.

The staff is the absolute best! The location is steller. The beds are so comfortable and the updates made to the hotel overall look great!

There is nothing special or luxurious about the room. This is not identical to what was displayed on Ritz Carlton's website. I'm uncertain about whether the food served at the hotel restaurant was Mediterranean. It's not worth the price. In conclusion, the experience at Hilton was much more favorable for me, and it was less than half the price that I spent at Ritz Carlton.

excellent on all fronts

The staff is superb!

Excellent hospitality and great location !

Wonderful hotel with exceptional staff. Everyone works hard to make sure every detail of our stay was perfect - and it was. Can't wait to go back.

Thank You! Jeff Bolling

No pool

Great

Great location for any type of customer!!

The Ritz is always a nice choice…Deja at the front desk was very kind and pricey

So clean and comfortable

Parking a little high $45 per night

The staff were amazing and so welcoming.

Opened door, very foul smelling like body odor and curry cooked soaked place. Called and complained, and wanted refund, property owner refused, and now I’m out $800. Stay away from this place, the owners will not do anything for you but take your money

Property was conveniently located, staff were friendly, it was clean.

Staff/service were excellent

.

It’s the Ritz. Always top notch. Location is a heavily developed area adjoining shopping mall and off highway. Convenient to Arlington and Pentagon.

Excellent

Outstanding customer service

NOT up to ritz carlton standards. Service was GREAT by check in, check out, bell desk.