DoubleTree by Hilton Washington DC - Crystal City

Needs renovating had a plumbing issue but staff were very quick to fix the problem staff is very friendly and polite . The sky dome was a nice experience and had a great view.

Booked extremely last minute. Staff was helpful at late check in. Parking is expensive. Great location for airport travel.

No pool Small room

Great place with good location just Difficult to park.

Stayed for a weekend with friends traveling from Florida. Property was very clean, rooms were spacious, and we really liked the lounge with the view up top. It was a great experience. We will probably be back!

Good shape, clean and close to the airport.

The room and bathroom were clean and I’m one who travels with a cleaning kit. The only downside was, it’s dated.

The ice machine was broken. Parking very confusing. No coffee in rooms, was offered coffee by housekeeping which saved us.

It is ok

The garage is tough to navigate and no staff around to ask questions. No staff on LL - making it difficult to figure where to go. The hotel was blocked off the morning we left with no advanced warning.

Unbelievably terrible very old smelly and oily. Nobody can stay in there. I could not believe that Doubletree hotel keeps such garbage room and for what type of customers. I went down to front desk right way and asked for a different room if not I will take a legal action.they gave me a different one it was slightly better my wife and my kids told me to let spend couple nights and get out there. definitively I will not recommend Doubletree to anyone.

The staff were very friendly and willing to assist. The bell hops very courteous and helpful. Our stay was over a holiday period and due to the crowds wait times were long at times for the elevators. The food we ate was good and for its location reasonable priced.

Good location… property was in decent condition

Exceptional

NA

Perfectly adequate room for a traveler who was stranded at the airport and suddenly needed a place to stay for one night. Close to the airport, the airport shuttle was very convenient. Room was clean but I spotted some staining on the wallpaper in the bathroom. Towels are clean and shower was hot, pretty much all I needed. Wifi wasn't free, but I didn't really need that because I barely had enough time to sleep. The room was dark with curtains drawn and quiet so it was really good for sleep.

Loving the room and the employees were good

Proximity to both the airport and city Bar closing time of 11

Cleanliness and very attentive staff Liked everything

No microwave or refrigerator. Room was dark; lamp lights too dim; curtain ripped; bathroom water drain virtually stopped up. Breakfast was very expensive based on food available.

Excellent None

Cleanliness and very attentive staff Liked everything

None

Great hotel and stay, friendly staff.

风景独特，能远望纪念碑，国会山，白宫等地标建筑

.

The staff were courteous and professional, and the property was looking spotless. The gym was great, and so were the cookies!

Very clean and good location

It was nice

Bad

Good

This property has a great location and lots a space in the suites/rooms.

This property has a great location and lots a space in the suites/rooms.

Exceptional

The rooms are nice and the staff were exceptional! They have a great buffet breakfast and the customer service made our stay so pleasant! Really I cannot say anything negative because the staff at the check-in desk and the Restraurant were amazing!

Staff were not helpful

The rooms are nice and the staff were exceptional! They have a great buffet breakfast and the customer service made our stay so pleasant! Really I cannot say anything negative because the staff at the check-in desk and the Restraurant were amazing!

I would never recommend this hotel to anyone. The food wasn’t that great, although the bartender was nice and the drinks were good. There was no microwave in the room. If you wanted to warm up your food, you had to go all the way down to the lobby. I was charged $2 for a cup of hot water, and they didn’t even have the TLC TV channel. They also do not have a pool. For the amount of money I paid per night, I expected a much better experience.

Very close to Reagan Airport, very nice neighborhood

Location Bad tv bad channels

Location Bad tv bad channels

Skydome was our favorite part of the stay. A must if you ever stay here. They were awesome and the rotating floor was incredible fun!

The staff was kind, friendly, professional, and helpful. The room was clean and stocked well. The bathroom does not have a ventilation system beyond opening the bathroom door. Housekeeping was wonderful! The views are beautiful as well. The pillows do get pretty flat very quickly, so you may want to request more pillows if you need to sleep elevated. I would definitely book here again.

The air scent in lobby Bathroom shower areas old needs update.. no shower hand held, room carpet dirty and couch very dusty.

Exceptional

Clean and great customer service

The air scent in lobby Bathroom shower areas old needs update.. no shower hand held, room carpet dirty and couch very dusty.

Proximity to Metro Old. The air conditioner was on all the time. It should stop once the desire temperature was achieved. Breakfast was too expensive as well. For two people we had to pay over $90. The buffet was not even that good.

Clean and great customer service

Proximity to Metro Old. The air conditioner was on all the time. It should stop once the desire temperature was achieved. Breakfast was too expensive as well. For two people we had to pay over $90. The buffet was not even that good.

The room was fine. The restaurants and bar, as well as the convenience store in the lobby are all extremely overpriced. $25 for a small PB&J and a drink? Highway robbery. On top of all of that, they try to sell you on products when you check out. No free breakfast, no pool/hot tub, everything overpriced? Pass.

Great for our family trip

Smelly room. Upon arrival our room was not available and we were downgraded to a double bed room. Horrible rickety bed. Toilet kept running.

I didnt use any of that, my stay was brief.

Very good

Loved the convenience of the mall and metro a short walk away, the Whole Foods around the corner. The area around my stay was very clean, the staff was kind and assisted me with any toiletries I needed upon my arrival.

Parking was to expensive

Room was clean but not updated, did not have vending machine so buy water before you stay

Room was nice, escalators broken or completely missing. I can get passed all that. What I can't get passed, is the idea that you make people wait in line to sit near the window in your restaurant. You're in the hospitality business. If it's my anniversary I would have received a much nicer experience at an Olive Garden. That's sad. Hilton you have work to do at this location.

No complaints

Location and customer service No complaints

The room smelled very bad. The air conditioner made a lot of noise.

The room smelled very bad. The air conditioner made a lot of noise.

Only complaint is the inconvenience of the parking garage. Parking igets cramped. It’s also $59 which is typical for the area, but there is nearby on street parking which I may try next time I visit.

Bar was nice also the garage below the ceiling is pretty low so make sure that you don't have a tall truck

The suite wasn’t modernized

Bad

Very nice place to stay a little shocking about the deposit for each night and the $40 breakfast which was not included in the room and the daily parking cost, but it was a very nice place to stay very comfortable. Nice people.

The parking fee is way too much.

Exceptional

How high parking was and no hotel water for morning shower

The room How high parking was and no hotel water for morning shower

Staff for shuttle service and luggage handling were extra nice and helpful.

Nothing

Nothing

Hotel was conveniently located and in a great neighborhood. Lots of easy walking to restaurants. Rooms were a good size and clean. The hotel staff was welcoming and friendly. We had a little trouble with key card for parking deck - but the young man (John, i believe) was very helpful it settled right for us. Will definately stay there again.

The parking the staff was rude

Exceptional

The breakfast The parking the staff was rude

Stayed one night, took the free shuttle to DCA. No issues.

The heater / a/c fan ran constantly and was noisy, loud and had an Annoying vibration sound

When I did the check out the parking charge me $52.00 I whent to see the guy at the front desk and He couldn't do anything. People, just keep on eye when you make a reservation in this hotel.

Nice room

Average hotel. Clean. Close to airport and convenient. Expensive overnight parking for my wallet, $50 per night. Staff was helpful and friendly.

Somewhere decently clean to sleep $51 a day to just park on property was quite insane as a paying guest. The rooms are not as nice as the photos made it out to be.

Somewhere decently clean to sleep $51 a day to just park on property was quite insane as a paying guest. The rooms are not as nice as the photos made it out to be.

- Breakfast was exceptional - personnel very kind - good location Chaotic lobby

I would like to shout out the young man name John on the shift when we arrived on the afternoon of April 17th. He worked wonders to make sure our small group was accommodated really great. He had the best personality and smiled the whole time he was helping us! If more staff members had his personality everyone would be happy to stay at hotels! Just love this young man!

Room need to be upgraded , bath is not in good condition, shower water takes forever to drain.

Not great for breakfast and lunch

Good stay

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Had asked staff to send someone to take a look at water pressure and temperature in shower and no one ever showed up. Took a shower in luke warm water for 3 days.

Only had Continental Breakfast was okay, staff cleaning supervisor was nice, front desk checking did not offer us the the chocolate chip cookies or water I learnt about this when I went to the front desk to ask a question and was waiting on a guest to checkin and the same guy who checked us in have the guest cookie and water so Inasked and he gave me I had read so much about these cookies AV was okay took awhile to trip in The hot water mixer in the shower probably needs changing when u leave water on hot before u enter the shower and it gets really hot but heat when reducing goes from hot to cold no in between

Very good location

The room was clean but there’s noticeable little things like rips in the curtain sheers and stains on the carpet that I didn’t expect for the cost of the room.

Bathroom was dirty. I asked for it to be cleaned and it was not.

Food

Overall will recommend to others, just a few points to mention. No stationary or pens in the room, no complimentary water daily, no Bible in the room, ice machine was broken on our floor, towels were hard and nubbly, cafe and gift shop over priced and pillows too soft. Bar food delicious, staff helpful, airport shuttle helpful, clean and good location to public transportation. AC was good.

Had a wonderful time

Perfect location, great amenities, but the best for me was the customer service, the checked in was excellent, quick and smooth

Passable

Convenient location, beautiful room and view

Clean room. No pool breakfast was a charge!

Exceptional

needs vents in the bathrooms and the price for parking is hefty- especially if you are "oversized"

Very tired dated rooms, tape on carpets!

Great place to stay

Was clean None

The front desk staff were very friendly and accommodating. The room was great, clean and had everything I needed. It was great to have the hotel shuttle to the airport.

Would/will go back again.

I did not like the parking space mostly tough because of pillars parking is 51 dollars per night which i did not know until I was at the front desk. Also wifi is not free unless you have an account with the hotel.

Beautiful, Beautiful and Beautiful, the property was laid out very well and had everything we needed

We had a lovely time at the Double Tree. The room was comfortable. We enjoyed the Skydome and the Breakfast in the dining room. The only thing that would have made our stay better would’ve been better directions - possibly a short direction sheet on hotel amenities, particularly parking validation.

Nice

Second room- cracked faucets leaking appliances Parking- garage no attendant on sight to help. Key cards not working

In addition to various issues, I tripped and injured my knee on poorly maintained and loose carpet near the 11th floor elevator lobby. I reported it to the manager and was asked to fill out a form. There was zero care or concern. They didn’t so much as offer an ice pack. They’ll be receiving medical bills and can fight my insurance company over it.

Trash everywhere - asked for towels and never got them.

The only downside was the breakfast. While the buffet offered decent options, it was the only choice available and was very steeply priced, which felt disappointing, especially for families. Aside from the breakfast cost, we were happy with our stay and would consider returning.

Other than having to rent a microwave the stay was excellent.Super clean and excellent staff.I also liked that mostly everything is walkable

All good

The staff were excellent and the breakfast was high quality as well.

I went back down to the lobby, and the only response I received was that they didn’t have the room I originally booked. No proper communication or effort to resolve the issue ahead of time, which made the experience frustrating and disappointing. I expected better organization and transparency, especially after a long day of travel.

The staff has excellent customer service. They take care of you. The property could use some modernization & $51 in overnight parking is over kill. No one told me about the breakfast. I found out about it after I had checked out

Great Parking

The space of room The parking. The garage needs to be bigger and updated. We got stuck in it twice anf its high in cost. If you stay here just park on the street

Everything about this hotel was horrible. Stains all over the room, cracked walls, horrible staff. No cookies at check in, rude staff. Never again as someone who loves a DoubleTree.

$50 for parking is ridiculous!!!

Hotel was very clean and staff was nice and friendly. The price to park your car was a lot.

The hotel itself was great but I drive not take an uber so parking matters!

It was a great experience.

We were only there for less than 8 hours to try to get a jump on arrival to airport but it served the purpose.

The staff was very nice at check-in. The location is nice and there are restaurants/Whole Foods near by. There was a little shop downstairs where you could buy fruit and necessities. Overall the hotel was nice. The bathroom was cleaned okay but you could tell it needed a deep clean. There was so much dust and grime in the vents and no fan in the shower. The bathroom got very humid and there looked to be mold on the ceiling. The most irritating part though was the pillows. They were the most uncomfortable pillows I’ve ever slept on in my life. They were completely flat and gave me neck pain. There’s also no cleaning service on Sunday.

Services very bad not helpful at all

It was good for the price. Beds are very small and it wasn’t the cleanest. The fan in the bathroom let popping off.

Restaurant

The reservation didn’t work. Hotels.com has terrible service and doesn’t work

Location--restaurant was cool No vending machine but the staff gave me a free water which was nice

Location Crowded in garage

How clean it was Trying to find the lobby and understanding which elevator to take

How close it was to everything This property was not cleaned

The hotel lobby was a bit muggy, and the temperature wasn’t ideal for sitting at the bar. However, the clean room and friendly staff made it a great place to stay, especially considering its great location near the local downtown.

I did not like having to pay for parking

Great Experience

I had problem with parking, no parking spaces

Clean Room

escalators to lobby were broken. bar was not open at late evening.

This hotel is extremely dated. It was decently clean. Could be cleaner. There was an escalator down the entire weekend and absolutely nowhere to park despite the hefty parking fee. I wouldn’t recommend staying here. The only reason we did was to attend an event being held in the building.

Very friendly front desk staff

Room was clean and hotel was close to beltway, restaurants and shopping

Yes

Spotless and space

Spotless and space

The rooms should be remodeled. The shower leaked over the toilet and floor 😳

The rooms should be remodeled. The shower leaked over the toilet and floor 😳

Still haven’t received my deposit back yet

Still haven’t received my deposit back yet

The room felt like there wasn't mush attention being paid to it.

The room felt like there wasn't mush attention being paid to it.

Hotel was not as nice as most hiltons. Parking sucked lot was full. Check in was awful took forever.

Hotel was not as nice as most hiltons. Parking sucked lot was full. Check in was awful took forever.

Parking and I’d like a detailed receipt.

Parking and I’d like a detailed receipt.

No parking had walk 10 mins with luggage just to check in.

No parking had walk 10 mins with luggage just to check in.

The ice machine on our floor was broken and there was only one elevator and one escalator working on such a busy weekend. However the rooms was nice and cleaned and the cookies were the best part!

The ice machine on our floor was broken and there was only one elevator and one escalator working on such a busy weekend. However the rooms was nice and cleaned and the cookies were the best part!

The room was very hot and we called down to get someone to take a look as the thermostat would not work.They sent someone up about 2 hours after the call but we had to leave for the venue. There is water damage all over the ceiling and walls. The elevators work intermittently and the parking is atrocious. Check in was a cluster and we ended up leaving after the concert we attended around midnight to stay at a nicer hotel.

The room was very hot and we called down to get someone to take a look as the thermostat would not work.They sent someone up about 2 hours after the call but we had to leave for the venue. There is water damage all over the ceiling and walls. The elevators work intermittently and the parking is atrocious. Check in was a cluster and we ended up leaving after the concert we attended around midnight to stay at a nicer hotel.

Room service was sporadic.

Room service was sporadic.

Building is dated, retro fitted, the lobby is nice. The rooms need a little tax and the bathrooms need updating.

Building is dated, retro fitted, the lobby is nice. The rooms need a little tax and the bathrooms need updating.

There is only one restaurant and coffe shop which is buffet only.

There is only one restaurant and coffe shop which is buffet only.

Terrible

Terrible

It was ok need updates

It was ok need updates

I loved the beds to with all their covers and were so comfortable. I will definitely go again.

I loved the beds to with all their covers and were so comfortable. I will definitely go again.

The room was spotless, the hotel was amazing, parking sucked though

The room was spotless, the hotel was amazing, parking sucked though

Clean room. Friendly, professional staff upon check in.

Clean room. Friendly, professional staff upon check in.

The rooms was clean, check in easy, great customer service!

The rooms was clean, check in easy, great customer service!

Staff were extremely gracious, room was clean. We had a great view of Washington DC from our 12th floor room.

Staff were extremely gracious, room was clean. We had a great view of Washington DC from our 12th floor room.

Comfortable room

Comfortable room

Nice rooms staff was great

Nice rooms staff was great

Hidden fees such as 51 dollars a night for parking and 200 dollars deposit of room.

Hidden fees such as 51 dollars a night for parking and 200 dollars deposit of room.

The hotel was ok but didn’t have a lot of amenities. No shuttle to bus station. The hotel was out of the way. Seemed secluded. No free breakfast

The hotel was ok but didn’t have a lot of amenities. No shuttle to bus station. The hotel was out of the way. Seemed secluded. No free breakfast

Minus- low parking garage ceiling for large trucks, pay $50 to park per night, no continental breakfast, rooms a far walk for disabled persons

Minus- low parking garage ceiling for large trucks, pay $50 to park per night, no continental breakfast, rooms a far walk for disabled persons

Great

Great

Comfy and clean room. Best hotel I’ve been to in a long while.

Comfy and clean room. Best hotel I’ve been to in a long while.

Very clean hotel … great location

Very clean hotel … great location

Great hotel

Great hotel

Hot water for shower sometimes not available otherwise everything is fine. Location is quite good and quiet.

Clean room & customer service was great

I don’t care to comment. I just wouldn’t come back ever again.

Great stay.

It was great, everyone was great.

No breakfast offered, other than a very expensive option at the hotel

The $50 a day parking was challenging. The heater clanged.

It was expensive

The room was spacious and comfortable

Vbv

The room felt like it was set aside for emergencies only, did not feel Iike a 4 star hotel at all. The wall paper in the bathroom was peeling off, the hot water kept going on us while showering, and the heater was making the loudest rattling noise while we were trying to sleep. This was supposed to be our “rest stop” after driving for 6 hours with two toddlers. Definitely not the rest we were expecting. Very disappointed.

Very nice place in perfect location however rooms and bathroom is outdated.

Room could be in better condition, didnt have a glass bathroom shower, could use better newer model smart tvs to connect device such as fire stick and gaming console. Heat not working properly. Way too pricey for the lack on amenities and quality i paid for. Expected a more luxury suite experience

I didn't have breakfast, the restaurant was closed

the staff were great the hotel spotless and the room well equipped.

Room

Only good thing about the place was the staff - housekeeping was very nice, polite and did their best.

Free cookies

Yes, the facility itself & the rooom specifically was flawless.

The people who work at the cafe are sweet. Very nice. Housekeeping was nice

Room was decent, staff was more than welcoming and took care of all our needs, hotel amenities were useful and convenient. Would absolutely recommend if touring Virginia/DC region, and especially the service at Skydome Restaurant was worth every penny!

The stay was very comfortable

Just staying to fly

Staff was extremely courteous and helpful!

Everything was excellent

Worse place to stay. I don't recommend anyone to ever come here

Very fast check in process

Booo

It was wonderful

Has a very bad experience with the hotel shuttle service. Driver did not register the vehicle in time so it couldn't be tracked. Waited outside in the cold and headed back for my partner for a couple mins and the shuttle came and instantly left. Staff was unresponsive and unhelpful throughout.

Great staff at reception. Clean quiet room.

Yes.

Clean rooms

THE VIEW AT THE RESTUARANT WAS AMAZING. WE DID ASK FOR EXTRA BLANKETS ABOUT 3 TIMES AND NONE WAS EVER BROUGHT TO US. THE ROOM WAS CLEAN AND THE STAY WAS RELAXING.

clean, comfy room....smoke detector going off at odd times, fridge turned off upon check-in, small unpleasant piping/sewage smell in bathroom....still an easy, convenient hotel.

Staff was so friendly, room and facility was clean.

Hot water didn’t work

Overall a good stay, hotel needs a bit updating. Stayed in 12th floor near elevator, but it was still pretty quiet throughout the whole night.

Everything was amazing. Can't wait to come back and hang out at the penthouse restaurant with views of DC.

Was a terrible experience with double tree

All of the above

During my stay, the cleaners never came to clean our room or provide extra toilet paper.

The location is convenient and the rooms are nice.

Yes very good

Property was ok, would like a better breakfast

Staff

Beautiful property

Dr. James Anderson

It was a decent hotel but could have had more food options

Yes

Perfect

The room was nice and clean. Housekeeping was kind and all of the staff was wonderful. Excellent location.

The frontdesk staff was friendly and accommodating. Very pleasant to talk to.

There wasn’t a balcony as advertised

Clean room. Quier. Safe

The front desk couldn’t find our reservation for about 45 minutes so my mom, who is recovering from a stroke, had to wait in the lobby way past her bedtime. They offered nothing in compensation.

Great hotel overall! Very accommodating. My flight got cancelled and it was 11pm at night trying to find a hotel. They had availability and a shuffle from the airport to the hotel at midnight. I would definitely stay there whenever I am in DC!

Room was fine, 21 minutes standing.in line to get a cup of coffee in the morning!!

The room was fine. The main entrance is impossible to find. Not even sure there is one. The airport shuttle wasn't available for our departure at 4:00am. This should have been on the Travelocity listing as it was an important factor in selection of a place to stay at the airport.

The room conditions were awful. The carpet was damaged and smelled bad, the telephone didn't work and was in poor condition.

Clean rooms and very helpful staff.

It was a pleasure staying at the DoubleTree by Hilton in Crystal City. Troy went out of his way to address my requests, which was greatly appreciated. I highly recommend this hotel for anyone visiting the area, or who just wants a change of pace.

Was just a quick stay in the city with my queen

Nice

Super safe and walkable area. Tons of nice restaurants and 2 whole foods markets around the area all within one block. Nice bars to watch a game and get a drink. This hotel is absolutely great great price great rooms. Shouts out to Chandler great personality amazing customer service..give my guy a raise!!! PROMOTION!!!! Thank you! Overall amazing place. Plus you are not far from a nice trail to walk. I never write reviews but the customer service and atmosphere is stunning.

Good clean hotel. Excellent General manager and staff. Balconies could be better cleaned and free breakfast brew coffee would have been nice to be offered

The room was clean and housekeeping cleaned the room really second day. The staff at front desk and the cafe staff were helpful.

Quiet and clean

Check-in was smooth, and the first evening was pleasant. The following morning, however, the hallway was filled with leftover party decorations that were not removed by housekeeping until the next day, despite staff walking past multiple times. This gave the impression that cleanliness and attention to detail were not a priority. Later in my stay, I requested additional towels that were never delivered—even after personally speaking with the front desk. Upon checkout, the front desk associate did not inquire about my stay or offer any closing acknowledgment, which left me feeling unappreciated as a guest. While there were some positive aspects of my visit, these service lapses and missed opportunities for hospitality diminished the overall experience. I hope this feedback can be used constructively to ensure future guests receive the attentive and welcoming service the DoubleTree brand is known for.

The A/C in the room didn't work.

Great staff great service

The staff was courteous but the bathrooms could use an update and special cleaning to remove visible rust and tub stains.

Front desk was great!

Parking it’s not free and it’s full

Very expensive to eat, drink, and snack while at the hotel, but the people are very nice and courteous. You will be targeted for Hilton honors if you’re hanging out in the lobby, just expect it. Lastly, the staff, bar and housecleaning, are fantastic!

Clean room

This location is very nice and has friendly staff. The room was beautiful and the food was amazing. I had to extend my stay for extra night. Loved it.

Flight was cancelled last minute so didn’t get to Dc. Any reimbursement possible?

Rooms were just ok. Finishes and interior of the rooms was somewhat run down and very dated. I booked a king room; however, room selection on the app did not specify what room was what and I got stuck with two doubles. Over priced and very predatory parking since there is no other option. Breakfast was way overpriced. Not many positives but it was ok.

Walk to

Nice

Courteous. Great cookie.

Most aspects were good, but not great. The room had a view of the capital building, but the windows definitely could use an outside cleaning. The bathroom area was updated, but not with premium materials. The location was exactly what we were looking for.

I did not have any interaction with staff. At night, i tried calling Guest services and Transportation/Bell desk multiple time to inquire about the aurport shuttle and no one answered. I used the QR code to get my answer but the site did not answer my questions.

For how much you spend here (as well as being considered a 4 star hotel), the rooms were not well kept. As I walked into my room and went into the bathroom, I saw a dried up bloody towel on my counter. It made me feel like the room hasn't been cleaned nor touched in a bit. When I asked for someone to come pick up the towel, I was given a lot of excuses as to what is on the towel. The house cleaning supervisor was trying to tell me it's ketchup and I was trying to tell her it shouldn't have been here in the first place. I also had trouble with one of the tvs in the room. Another person came up to help, but this time with an attitude. he kept asking me "where is this bloody towel" as if I was making up the story. I told him someone already picked it up before. The curtains were also ripped off from their bar. For a one bedroom suite, you would expect something better than this. The front desk employees were cordial, but the rest of the people that worked there seemed extremely stand-offish and at other times, downright rude. It's a shame because this hotel has some great history for our area especially with the hotel having the skydome. My advice is eat at the skydome, but maybe stay somewhere else. I live in the area and when people come into town, I'm not sure I'd tell them to stay there.

The next morning I noted outside that, in addition to all that I noted to be a huge safety risk INSIDE the revolving club (which also includes confusing locked out elevator changes that are unsafe and clearly designed to disorient the patron to and from “the club”) the actual club itself is clearly tilting as though it is about to topple when you view it from ground level. I doubt management cares as all staff seemed trained to ignore both the property as a whole as well as most patrons. My visit was around Labor Day 2025…it was sad to see such a once regal building and club fall into utter disrepair.

I booked this room as the hotel partnered with the Marine Corps Marathon. It was sold as the closest and most convenient hotel to the race start line. It was a 2 mile walk to the start line and over a 4 mile walk from the finish line. The room I originally booked through the MCM link charged me over $1600 for 3 nights, luckily I happened to be checking prices and noticed I could cancel that reservation and make another one through Expedia and it saved me $600. The cost of the room and parking for the 3 nights still totaled around $1,200. For that price I expected a 5 star hotel with all the amenities. That is absolutely not the case. The hotel is average at best, there was no complimentary breakfast, which even cheaper hotels offer, no complimentary parking, no shuttling of the runners to and from the race even though the hotel has plenty of shuttles available. The room itself was nothing other than a basic room with limited comforts. There was not even a microwave in the rooms. As someone that came into specifically run the race, I brought my own food with me, but had to go down to the lobby to use the community microwave. The room had a king bed that was comfortable, a pullout sofa bed that was like laying on a pile of springs, stains in the carpet, stains on the ceiling, torn curtains, and overall was subpar. For the price, a guest should not have to want for anything.

Stayed here 10 years ago and the service was impeccable. This time, at check-in time they had one desk out of eight manned and a queue of over ten guests having to queue. Finally got served only to be told that our room wasn't ready. I corrected them and told them after having to queue for so long they might want to reconsider that statement. Shocked, they found us another room!

The employees were not helpful.

Airport shuttle is easy and convenient. Hotel common areas are nice and plenty of room to sit, eat and work. Room sizes are generous. The Bad: The rooms are in need of updates. Very dated and not tip-top clean. Overall: Good option for shorter stays.

Room was clean, great location to airport, excellent customer service.

Beautiful views Staff was super nice and so helpful

Awesome stay

Good

Yes

Restaurants were great

Ice machine did not work.

Check in was excellent

NA

Amazing very clean

Everything was great except the parking garage was not clearly marked and I had changed from 1 person to 2 and only had 3 towels between us.

I would stay here again because the staff were super friendly and helpful. My room was very comfortable and clean. The hotel could use updates, but in this economy, I will take the reasonable prices and customer service!

A bit expensive

Great stay for tha army 10 miler

Didn't like parking options

Airport shuttle was great. check in was slow.

.

Reliable shuttle starting at 5AM, worked well for our 7:40AM flight. The bed was genuinely the best I've had at a hotel, and it was super clean. Would definitely book again!

It was ok

Everything was good

My experi

They were working on updating the restaurants and cafe, so some of that was not available unfortunately.

Great place to stay

Clean room and polite staff.

The service was amazing

I don’t think I’m ever going to be able to stay at another Doubletree. I have photos that I just can’t even post because it’s embarrassing either not the building down or do some renovation.!

Professional staff. Very efficient.

The airport shuttle service was excellent! It was punctual, comfortable, and made our arrival and departure completely stress-free. The driver was professional and friendly, and the entire process was smooth from start to finish. Highly recommended!

Pack of sugars were so dirty and hard. I don’t think cleaning people never change that. Also parking was extremely expensive

No parking. The garage was full……. very inconvenient.

Our stay at this hotel was a pleasent one. The room was clean and spacious. We dont drive and it was a short uber ride from everywhere we had to go.

The employee on duty when I checked in was amazing. My flights have been changed several times resulting in me having to leave 15 hours later than planned. She immediately offered me a late check out so that I wouldn’t have to wander around DC. My room was clean, incredibly comfortable, and despite a rather large conference being held at the hotel, I heard absolutely no noise. Wonderful stay. Oh, and I had no idea I was essentially next-door to the Pentagon.

Our room did not have any hot water

Our room had a urine smell

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Front desk staff was good. Our room temperature was at 78 and we could not change it. Had to get someone from engineering to fix it. We had no hot water the next morning. We ate dinner at the Skydome. The view was great but not the service. Our server acted as though he did not want to wait on us. The hostess took our drink order and brought them to us. We had to wait 20 minutes to give our food order, then another 40 to get the food. Our steak and burger were both room temperature at best. We were never asked if we wanted another drink.

The room was comfortable and the employees were extreme friendly & helpful.

Our room was fabulous! Lots of room and very comfortable!

Great location! Awesome staff and great dining options.

The rooms are kinda gross

Bathroom wasn’t very clean

Had a great even before our flight. Airport shuffle to and from was great

The bed/pillow was not as comfortable.

I was very unhappy with my stay. I got there at 2 am and there was blood on the wall, bugs in the room, dirty floor and walls, ripped curtains. As soon as morning came we checked out and went to a different hotel. They told me I needed to contact Expedia for a refund and it doesn’t look like I can get my money back for the 1 night I didn’t stay.

Overall a nice stay. Front desk and restaurant customer service was great. Friendly and accommodating. Food was good. The furnishings and bathroom needs updating but that’s ok. But the carpet was in bad condition. It needs cleaning terribly.

May have been an issue with Expedia not noting $50/night pa

This is my first time staying here. The facility is impressive with plenty of dining options in-house. Staff is very accommodating.

Communicarion is very poor, i was not told at check in that the street will be closed off from 5 to 8 on 9/8. We could not get into the hotel woth uber. There were no cookies at check in or when i asked again at check out. There was almost no toilet paper on the roll and no extra in bathroom, i noticed too late at night to call for more.

I also go to double tree for the cookie and they never disappoint. Im a happy camper, we stayed there for 2 nights.

Hotel has seen better days and is coasting based solely on location which is ideal. No hot water in my room!

Parking garage is very grungy looking tight spaces and charges $51 per day. Dont count on the Bar, breakfast dining or any room service. They were all closed the whole time on my visit. Only in house dining option is the skydome for dinner and u need a reservation. The little market for snacks doesnt stay stocked so theres limited thing to choose there. Also the elevators get stuck and when you press the emergency call button it does nothing so take the stairs. Definitely spend a little more money and stay elsewhere. Youll thank me later

The staff was very friendly, the hotel was great overall, but the parking is very limited and hard to find a place to park (even if you pay the $50 a night to use their parking garage).

It was my birthday weekend getaway

Just amazing. Love station there

This was an excellent hotel.

Never received a cookie. Sounds crazy, I know but everyone kept saying try a cookie, but they didn’t have any. Staff was good, but not overly friendly. Rooms were clean, but had an odd smell. The scent in the lobby was fabulous.

Our stay at the DoubleTree was amazing! Troy at the front desk went above and beyond — so welcoming, helpful, and full of great recommendations. The hotel was spotless, the beds super comfortable, and breakfast delicious. Thanks to Troy and the wonderful staff, we even became members. Highly recommend

Hotel is nice. Room was great. Bathroom was acceptable. AC worked well.

Revolving rooftop restaurant was the high point. Ugly, poorly conceived, confusing entrance and terrible, overpriced parking were low points.

This was hands down one of the worst hotel experiences I’ve ever had. Let me be clear: this review is only for the North Tower, but it was bad enough that I will never stay here again. When I checked into my first room on the 10th floor Friday night, I was disgusted. The bathroom was filthy — stains in the sink and tub that looked like they hadn’t been properly cleaned in ages. I immediately took photos and went back to the front desk. Thankfully, John (front desk) was professional and apologetic, and quickly worked to move me to another room. He offered complimentary garage parking (useless since my car was fine on the street), but did give me breakfast vouchers as an apology. The new room on the 12th floor looked better at first glance, but the shower drain was so slow that I ended up standing in inches of dirty water every time I showered. Absolutely disgusting — I had to rewash my feet after every shower. As if that wasn’t enough, the elevators were painfully slow. Since I had business on the 14th floor, I tried taking the stairs. That was somehow worse — the stairwells were crawling with huge roaches. I reported it to the front desk immediately, but by the time I left Sunday, they were still there. Between the dirty bathrooms, broken plumbing, useless elevators, and cockroach-infested stairwells, this place is completely unacceptable. The only saving grace was John at the front desk, who at least tried to make up for the hotel’s fai

Stayed one night because of cancelled flight. Shuttle to and from airport is very convenient. Our room was spacious and clean. Ac was a little loud.

Had to book at last minute, staff was great and the shuttle was terrific.

all good

First they had record of my reservation!!!! Had to wait for an hour for them to find it. Then wanted me to pay an extra 200$ for insurance which I had no idea about. Once they found it, they gave me my key. The next day my room was locked and we couldn’t get in. Went to the front desk and they said they locked it because they had no card on file because for insurance. Felt embarrassed because security had to walk me up to unlock my door even after we paid the extra money. I won’t use Expedia again or doubletree again. Was there for military purposes and didn’t not enjoy my stay at all. Thank yoy

Beds were comfortable

Beds could be softer but othef than that it was a great place!

I went for a business trip but the flight got delayed and staff was quick to get my room for the short overnight stay.

My stay was amazing

Things could not have been any better😇😎😇

This is my 3rd time staying . I love this place

build a pool

It’s was good but parking was very expensive

Food was very good but too expensive. Room was comfortable

Great stay.

Nice hotel. Great spacious room

There were roaches in my room I have videos and I also slept in 91 degree room this was a worst nightmare and they charged me I will n contacting my lawyer

Only stayed about 6-7 hours due to canceled flight. I was surprised by how rough the sheets were. My daughter commented she felt like there were bugs on her. It’s been well over 24 hours so don’t worry no bed bugs but it was odd how many times I thought these sheets are really rough while trying to fall asleep - maybe it was new set.

For the amount paid, room had no AC we felt with it the next morning and I was questioned AC man came to check room and determined to move us. Went to front desk to get new room with 2 small children gave me new room with horrible view but with AC.

Parking price is ridiculous!! I got dropped off. Would never pay $51 to park on sight

As expected.

I like the offer free shuttle rides to the airport.

restauraunt is too expensive and I still have not received a refund on my deposit 7days.

The staff was very friendly and accommodating

The property did not have streaming options

What I did not like was only one of the 4 elevators on the West Bank rooms was the security badge reader working, all other elevators you just push the button and you could go up to any floor.

The warm cookies and the female bartender was the best! I didn't like that my sheets were stained housekeeping wasn't available. I was relocated to another side of the hotel it seemed dated dirty carpet just wasn't pleasant.

Everything was excellent

It was ok for one night, needs renovation.

This hotel was extremely disappointing, especially for the price. Not up to Hilton standards at all. The bathroom needed repairs, the carpet old and faded. The lighting dim, nothing updated about it. Tiny tiny bathroom in need of remodeling. Would never stay behind n a Doubletree again.

It seemed to be a dated property. Some things were renovated but not all. Very expensive for dated property.

This stay was terrible for us. We specially picked this hotel because we were under the assumption there was a pool as well as laundry services. However we were disappointed for sure. To start they charged 100$ extra a night for security deposit which wouldn't be refunded until after we checked out for 3-4 business days. On top of that the parking garage for the hotel was an extra 51$ a night. So don't be mistaken by the online pricing. Our room was damp/ humid, the light from the bathroom shower was hanging out of the ceiling by a foot, the pool was completely EMPTY and closed! This was terribly disappointing as I was staying with my kids there for multiple nights. We really needed to do laundry which was another reason we chose this property. However the laundry was across the street from the front entrance- and the quarter machine did not work. We asked for quarters in the hotel and they had none and told us to walk to Whole Foods to get some. So we did, and then one of the dryers was broken so we had to wait for other people to finish to dry our clothes. All in all this was a stressful and not pleasant experience for us. We will not be staying at a doubletree again.

Elevators need service, no coffee in the lobby, we did not receive a goody bag with waters and snacks. No pool, the skyline I’m sure is amazing to see , BUT the menu is NOT family friendly and outrageously expensive. Escalators were out of order. Access to the outside is limited to parking garage area. Construction around hotel, had issues with air conditioner not working on check out and had to move rooms. Elevators and hallways uncomfortably hot. Maid service however is excellent for rooms.all in all I do not recommend, and would not stay there again.

The hotel is close to DCA Airport and has a shuttle. The rooms are old. Upon arrival at the lobby, there aren't enough carts to carry luggage. There weren't enough carts in the parking lot to carry luggage. The bartenders at the restaurant were very friendly. The salmon was delicious. I wouldn't stay at this hotel again.

Booking was simple and easy on-line. Even during a very busy 4th of July weekend all questions were answered with patience and friendly service. The room was comfortable. Parking was available in the garage once the fireworks ended later that evening which worked out great. Looking forward to experiencing the rooftop restaurant with the views we my husband and I return.

Great bed and AC!

It’s good

Bathroom of one of the rooms we got was not clean when we arrived. Ice makers in the floors don’t work.

Once heading in to check in, the whole hotel smelled like weed. The up escalator did not work. There was no governance on the parking garage and there was trash everywhere. Our room was falling apart, with broken and splintered cabinets, and all holders were wobbly or falling out of the wall.

Booked a presidential suite for my daughter and son in-law for the honeymoon. Dirty hand towel in between the curtains going to the terrace as well as a dirty glass under the couch. No robes. Definitely was NOT presidential!

Terrible experience! When we arrived to the hotel for our check in they told us the room we had reset was taken and they gave us a double bed room for the same price ! Not just that but the receptionist has the nerve to ask us if we want a high level or lower level room and the highest they had was 4th floor ! Like i think that when we pay for the reservation it should now show up as available on their system ! NEVER AGAIN STAYING AT THIS PLACE !

Great location!

They charge me for parking which is i saw free parking and i disappeared

Decent room, nice view. Very friendly staff, parking garage was a nightmare. Great stay though.

The check in Night Customer Service was poor.The Agent(black agent), spelled my name incorrectly and told me I did not have a reservation. I had given him the information from Orbit(third party) that clearly showed I had a reservation, but he look at me as if he wanted me to go away. He treated the white customers well, but as soon as he saw me(I am black), he became very rigid and stern. Finally, Parking Level II wreaked with urine; and dirty laundry was in the hanging out of the containers.

Charged us for an extra day of parking and giving us a hard time getting it refunded. Gentleman at the front desk is not too friendly and has a hard time communicating well with the guests.

My room was not as clean as anticipated. The widows were dirty and the carpet was raising from the floor. We had to ask for additional seating for the indoor and outdoor area. We received a table for the oudoor chairs but no additional seating for the living area. We paid for overnight parking and had to circle the parking garage for over 45min. To find a parking space. I was definitely disappointed in the experience at this hotel. Room updates are definitely need and more quality control inspections on the whole facility. The only plus was the view.

Great place. Friendly staff at front desk and in cafe for breakfast.

Great location! I arrived around 2pm. I read a review where someone said the parking garage filled up quickly so I got there early to avoid that. Upon checking in, I was given a cute little Hilton paper bag with two bottled waters and a DoubleTree warm chocolate chip cooke. Delicious! The water was much appreciated as there was a heat advisory this weekend. The hotel room itself was nice and clean although there was some dust floating around. The bathroom is a bit small. But the staff was friendly and helpful. The location of the hotel is great! There's a WholeFoods right around the corner, and Pentagon City Mall and the metro station are about 4 blocks away. Overall a great hotel. I'll stay there again.

This experience was so bad I did not even get through check in. The hotel entrance is dangerously situated and confusing. There is no place to unload. There is no parking. The check in is on the second floor and the hotel staff are nowhere to be found. In one word, horrible.

very short stay, it ws very good

Rooms was very clean and comfortable.

We had a wonderful stay.

The rooms does not have a microwave.

Using the parking garage was difficult when trying to enter and exit

Staff was not friendly with assisting with room issues. Had to demand that room be changed when the first room was dirty and tub dilapidated.

We enjoyed the amenities on the lobby level such as restaurant, convenience store and cafe. However, the restaurant was incredibly overpriced and the coffee shop didn’t open until 9 am. The Disney store at the hotel had the same merchandise as was in the parks which was convenient. Our room was definitely tired from overuse - scuffs on walls and furniture- but the beds made up for it in comfort (firm but luxurious) with feather pillows. We were on the family happy magic floor which may be the reason the rooms felt tired.