Holiday Inn Express Arlington by IHG
About Holiday Inn Express Arlington by IHG
Located off of Interstate 20 and next to the Parks Mall, this hotel is a 10-minute drive from downtown Arlington, Texas. It features a 24-hour gym and rooms with free Wi-Fi. The modern rooms at the Parks Mall Arlington Holiday Inn Express are decorated with green accents and include dark hardwood furniture. Guests can watch the flat-screen TV or make a snack with the microwave and refrigerator. A large outdoor pool and hot tub are part of this Arlington hotel. A printer is available in the business center and a continental breakfast with granola and cinnamon rolls is served in the mornings. Six Flags Over Texas Amusement Park and Hurricane Harbor Water Park are a 15-minute drive from Holiday Inn Express Arlington I-20 Parks Mall. Downtown Fort Worth is 15 miles from the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally appreciate the cleanliness and comfort of the hotel, particularly highlighting the comfortable beds and fluffy towels. However, there are recurring complaints about noise levels, issues with room keys, and problems with plumbing and water supply. Some guests also express dissatisfaction with the breakfast options and the behavior of some staff members.
- Clean and comfortable rooms
- Comfortable beds and fluffy towels
- Noise levels and disturbances
- Issues with room keys and plumbing
- 5/5
Our room was very clean. Breakfast was good. I like the hotel. I will came back.
- 5/5
room was cool, bed was ok, breakfast was well served.
- 3.5/5
Good
- 3.5/5
The beds and pillows were super comfortable, mostly clean. The breakfast was good and the location was nice. The keys to the room had to be reprogrammed an insane amount of times. The pool was kind of dirty and needed to be maintained better. The staff weren't necessarily rude but not friendly either.
- 5/5
Exceptional
- 3.5/5
Good
- 5/5
Exceptional
- 5/5
It was clean and the staff was great
- 5/5
They always clean in the lobby and the dining area. When we came back to our room and rest in the afternoon they clean and fix our room. That is well appreciated. The dining area is bright and not smelly overlooking the pool.Jackie from the breakfast area was friendly.
- 5/5
everything was great
- 4/5
Good breakfast and very friendly staff
- 5/5
excellent none
- 5/5
excellent none
- 3/5
Bacon was served only once a week. Got tired of biscuits and gravy. Need more variety of starch dish. hash browns or mash potatoes
- 5/5
This is a great place to stay and very close to everything worth exploring and seeing in and around Arlington. They have a full breakfast and very nice staff. Rooms were very clean and quiet. It is close to many restaurants that you could walk to and there is are other shopping centers close but if you forgot something at home. They provide stuff for showering and pool towels.
- 4/5
Yes fresh and the biscuits and gravy were delicious. Beds were so comfortable
- 4/5
Good breakfast I didn’t like having to leave my room to get coffee.
- 4/5
I didn’t like having to leave my room to get coffee.
- 5/5
Food was great large spacious, comfortable rooms. Staff was courteous and exceptional.
- 3.5/5
The location In my room the curtain was ripped and the shower curtain what looked like blood on it. Forgot to take a picture of the shower curtain. I was so tired from ripping and running from gym to gym due to basketball
- 3.5/5
In my room the curtain was ripped and the shower curtain what looked like blood on it. Forgot to take a picture of the shower curtain. I was so tired from ripping and running from gym to gym due to basketball
- 3/5
Staff was friendly. There were roaches in my room and that is what influenced my rating. The AC worked, but was extremely loud.
- 4/5
Breakfast was ok, room was cooled
- 2.5/5
Passable
- 5/5
Hotel employee Was the best at the hotel. She was so nice and pleasant.
- 5/5
Great location good breakfast
- 1/5
Again they're was arguing and loud cursing in the hall was. No light in the desk lamp and the phone did not work.
- 1/5
Again they're was arguing and loud cursing in the hall was. No light in the desk lamp and the phone did not work.
- 4/5
yes, breakfast was nice
- 3.5/5
Good
- 2/5
Disappointing
- 4.5/5
The breakfast was great, the cleaning staff was great, very comfortable beds. I wish they had the pool and hot tub open, it was plenty warm enough to use it.
- 4.5/5
The breakfast was great, the cleaning staff was great, very comfortable beds. I wish they had the pool and hot tub open, it was plenty warm enough to use it.
- 5/5
comport, cleanliness, etc I have stayed at this hotel numerous times. The TV was not sufficient regarding the ability to locate the local channels (i.e.) ABC, CBS, NBC, and various other channels. It started with 12-1, 12-2, etc. including up to 99.3. I was told at the front office that there are issues with the new TV's
- 4.5/5
The comfort safety cleanliness No complaints
- 4.5/5
The comfort safety cleanliness No complaints
- 5/5
I have stayed at this hotel numerous times. The TV was not sufficient regarding the ability to locate the local channels (i.e.) ABC, CBS, NBC, and various other channels. It started with 12-1, 12-2, etc. including up to 99.3. I was told at the front office that there are issues with the new TV's
- 1/5
The breakfast was not fresh. The rooms were dirty. The blinds were filthy. They put me in a handicap accessible room, which I did not ask for it. No apps to watch movies on dirty yellow towels dirty bedsheets too expensive to be mediocre. I will not stay here again.
- 5/5
.
- 5/5
We were there for 3 days and the breakfast was fresh and they had a variety. Our room was clean and bed was very comfortable. Had a a/c problem in 1 of our rooms but we called and staff was right there. I would highly recommend this hotel.
- 5/5
Breakfast was very good, room was clean. Everything was great. Would definitely stay again.
- 5/5
- 5/5
Exceptional
- 3/5
The staff was nice. The room was clean. The room was spic and span. It was tidy. The restrooms was really clean. The downfall was the beds that were squeaky and not comfortable and we were hoping the swimming pool would’ve been open, but it wasn’t other than that, it was a 10 out of 10 the bed alone was 3-10.
- 4/5
Very good
- 4.5/5
Superb
- 4/5
Clean rooms, good breakfast, great location.
- 3/5
Many shopping options nearby. 2-3 min drives. Hotel was semi clean. Check in was easy. Housekeeping was extremely rude and looks at you in disgust. If you don’t like your job, quit.
- 4/5
Breakfast was well supplied and had eggs, sausage, bagels, toast, juice, pancakes and great coffee prefer Fox News on the TV
- 5/5
Delightful! Graciously welcomed by front desk staff; large, very clean room with extremely comfortable bed and pillows; quiet air conditioner; nice hot breakfast and all at a reasonable price. Just please put real salsa or picante (not plain hot sauce!) out next to scrambled eggs - after all, this is Texas! Would stay here again.
- 3/5
Toilet float in room was broken and would not fill automatically. Elevator made a scraping noise when in movement. Device charging outlets in room were in poor condition or did not work
- 4/5
Hotel was clean and staff helpful. Bed was comfortable but was raised so high it was difficult to get into(I’m 69 years old). Breakfast was okay but cold meat and pancake maker didn’t cook them correctly.
- 4/5
Hotel was clean and staff helpful. Bed was comfortable but was raised so high it was difficult to get into(I’m 69 years old). Breakfast was okay but cold meat and pancake maker didn’t cook them correctly.
- 5/5
Breakfast was amazingggg! So many fresh options. The staff was always friendly and helpful. The area was a little sketchy but had some nice places to eat that were walkable. The room was clean and the bed was comfortable.
- 5/5
Breakfast was amazingggg! So many fresh options. The staff was always friendly and helpful. The area was a little sketchy but had some nice places to eat that were walkable. The room was clean and the bed was comfortable.
- 5/5
Great breakfast
- 5/5
Booking didn't have my reservation set
- 2/5
Clean and smelled good We had 4 people in 2 bed hotel for 3 days and 2 nights. On day 2, we asked the night manager for extra bath towels. We were told in order to get new towels, we had to turn in the dirty towels to the front desk. I have never had to bring dirty towels to receive more clean ones-and I travel for work and stay in a LOT of hotel… never seen anything like it. Very disappointed. Not to mention the dogs outside barking all night keeping us up half the night. The beds in 128 were awful… woke up sore and achy. Sleeping in the bed made it feel like a hole we all sank into-like sleeping on an air mattress. It would take over 20 mins of running the hot water to get hot water. Highly disappointed and won’t revisit this location.
- 5/5
it was fine.
- 5/5
it was fine.
- 5/5
Great stay, clean and staff friendly and helpful.
- 5/5
Great stay, clean and staff friendly and helpful.
- 5/5
Will definitely be back!
- 5/5
Will definitely be back!
- 4/5
It was conveniently located to where I needed to be.
- 4/5
It was conveniently located to where I needed to be.
- 5/5
Breakfast was excellent.. N/A
- 5/5
Nice comfortable and well taken care of. Food was hot and fresh.
- 2/5
My tv wasn't working properly could hardly see the screen. Then they didn't even change out tbe toilet paper in the bathroom.
- 2/5
My tv wasn't working properly could hardly see the screen. Then they didn't even change out tbe toilet paper in the bathroom.
- 5/5
Our stay was amazing when I decide to go back we are definitely going to stay there again. Everything was amazing can’t talk bad about our stay
- 2.5/5
The location was great! They don’t take cash at all, the toilet was broken, & the beds were not comfy.
- 4.5/5
I booked through bookings.com and was pretty certain I chose two queen beds but o selected a Standard room which is only one King size bed. I was traveling with my sister. The over night receptionist moved us to a room with two queen beds, yay! There were a few hairs in the shower, makes me feel icky
- 4/5
the window in my room was permanently foggy, but that’s okay
- 5/5
great none
- 4/5
The room was spacious and clean. Breakfast had a wide variety to choose from. The beds were firmer than what were used to.
- 2/5
Didn’t know there was breakfast. Left during checkout We were told our rooms were upgraded but in all honesty we should have kept whatever room we had from the beginning. The room did have more space honestly but they upgraded one room that was shared and was supposed to be two beds-to one king king size bed. So the two in the room had to share. Also the mattress felt old and both rooms had an odor. Good thing we didn’t spend much time at the room
- 3/5
Water coolers Indoor pool and Jacuzzi
- 3/5
Water coolers Indoor pool and Jacuzzi
- 5/5
Nicely tucked away location.
- 3/5
Yes my issue was with the occupants that were above us. It was after 11:30 pm and they walked hard across the floor keeping us woke
- 3/5
Yes my issue was with the occupants that were above us. It was after 11:30 pm and they walked hard across the floor keeping us woke
- 1/5
Stayed here for the weekend for my son's football tournament and I will say out of the staff from Thursday to Sunday only the lady that checked me in and the breakfast staff were friendly. I have NEVER heard anyone on the floor above me but at any hotel stay's it happened. I also have never experienced the water not getting hot in the shower this did not just happen once but twice. I say for $600.00 it was not worth Breakfast was okay I have gotten better at cheaper hotels they did have a good variety. It was me trying to take a shower at 6:30 AM and the water being cold why I would not stay again. Good luck!
- 1/5
Stayed here for the weekend for my son's football tournament and I will say out of the staff from Thursday to Sunday only the lady that checked me in and the breakfast staff were friendly. I have NEVER heard anyone on the floor above me but at any hotel stay's it happened. I also have never experienced the water not getting hot in the shower this did not just happen once but twice. I say for $600.00 it was not worth Breakfast was okay I have gotten better at cheaper hotels they did have a good variety. It was me trying to take a shower at 6:30 AM and the water being cold why I would not stay again. Good luck!
- 5/5
The receptionist Jenny was amazing and the rest of the staff were friendly and nice.
- 5/5
The receptionist Jenny was amazing and the rest of the staff were friendly and nice.
- 4/5
Staff was courteous
- 4/5
Staff was courteous
- 3/5
Nice staff, but facility is a bit rough, dirty.
- 3/5
Nice staff, but facility is a bit rough, dirty.
- 3/5
Property is just ok if you want to crash for the night. It is way too expensive for what it’s worth
- 3/5
Property is just ok if you want to crash for the night. It is way too expensive for what it’s worth
- 4/5
front staff was awesome, people smoking right outside the side doors not cool, could smell smoke inside hotel from them, no hot water, had to shower in other rooms, front desk tried so hard and they did have people working on the boiler, we thought we were getting hot water it was trying and then nothing.
- 4/5
front staff was awesome, people smoking right outside the side doors not cool, could smell smoke inside hotel from them, no hot water, had to shower in other rooms, front desk tried so hard and they did have people working on the boiler, we thought we were getting hot water it was trying and then nothing.
- 5/5
Big thank you to Diamond, she is awesome! She is so friendly plus she honestly cares about your customers! I am look forward to seeing her on my next visit in February 2026. You better keep that woman she’s great!
- 5/5
Big thank you to Diamond, she is awesome! She is so friendly plus she honestly cares about your customers! I am look forward to seeing her on my next visit in February 2026. You better keep that woman she’s great!
- 5/5
Breakfasts are excellent.
- 5/5
Breakfasts are excellent.
- 5/5
Best stay
- 5/5
Best stay
- 4/5
.
- 4/5
.
- 3/5
AC, Fan, or Heat did not work and had to wait for another shift worker to come in late at night in order to be moved so very uncomfortable until moved rooms
- 3/5
AC, Fan, or Heat did not work and had to wait for another shift worker to come in late at night in order to be moved so very uncomfortable until moved rooms
- 4/5
Everything was good
- 4/5
Everything was good
- 5/5
Clean and very friendly staff
- 5/5
Clean and very friendly staff
- 4/5
Was good
- 4/5
Was good
- 2/5
The girl at check in was rude and would'nt make eye contact, only accepted cash for snacks, bed was way old and tv channel selection sucked.
- 2/5
The girl at check in was rude and would'nt make eye contact, only accepted cash for snacks, bed was way old and tv channel selection sucked.
- 4/5
Breakfast was great.
- 4/5
Breakfast was great.
- 4/5
Room was clean. Friendly and welcoming front desk staff. Breakfast was fresh and hot.
- 4/5
Room was clean. Friendly and welcoming front desk staff. Breakfast was fresh and hot.
- 5/5
Great stay and very friendly front desk. Breakfast worker was super sweet. Definitely a great overall experience 👌
- 5/5
Great stay and very friendly front desk. Breakfast worker was super sweet. Definitely a great overall experience 👌
- 4/5
Overall nice hotel. Breakfast disappointing.
- 4/5
Overall nice hotel. Breakfast disappointing.
- 5/5
Overall it was a great stay. Great breakfast and service from the staff. Very comfy bed. The only bad thing was that the pool/hot tub was not working or it was under renovation.
- 5/5
Overall it was a great stay. Great breakfast and service from the staff. Very comfy bed. The only bad thing was that the pool/hot tub was not working or it was under renovation.
- 2/5
Breakfast was not great. Didn't taste good. Not even the pancakes tasted like pancakes. The only thing that was decent were the cinnamon rolls, which they probably only had to heat up.
- 2/5
Breakfast was not great. Didn't taste good. Not even the pancakes tasted like pancakes. The only thing that was decent were the cinnamon rolls, which they probably only had to heat up.
- 1/5
We paid for two nights, discovered we would not be the third the first night call the Holiday Inn advised him that we would not be there Friday night, but would be there Saturday night arrived on Saturday. Our cancellation our reservation had been canceled was rebooked and charged for another night Will be calling corporate
- 1/5
We paid for two nights, discovered we would not be the third the first night call the Holiday Inn advised him that we would not be there Friday night, but would be there Saturday night arrived on Saturday. Our cancellation our reservation had been canceled was rebooked and charged for another night Will be calling corporate
- 5/5
Tasty and healthy
- 5/5
Tasty and healthy
- 5/5
Stayed overnight during a business trip. Would certainly recommend!
- 5/5
Stayed overnight during a business trip. Would certainly recommend!
- 5/5
Close to hwy
- 5/5
Close to hwy
- 5/5
easy access
- 5/5
easy access
- 3/5
Even though the room smelled like mildew it was still a pleasant
- 3/5
Even though the room smelled like mildew it was still a pleasant
- 5/5
The staff was so friendly, the hotel nice and clean. Walking to the mall is 5 minutes away and there is a lot of places to eat near by! I would highly recommend it for anyone who needs a place to stay and relax!!
- 5/5
The staff was so friendly, the hotel nice and clean. Walking to the mall is 5 minutes away and there is a lot of places to eat near by! I would highly recommend it for anyone who needs a place to stay and relax!!
- 5/5
Enjoyed my stay
- 5/5
Enjoyed my stay
- 5/5
Nice clean place to stay good price. Close to food and entertainment.
- 5/5
Nice clean place to stay good price. Close to food and entertainment.
- 5/5
Always excellent at this Holiday Inn
- 5/5
Always excellent at this Holiday Inn
- 4/5
Easy checkin
- 4/5
Easy checkin
- 2/5
One thing missing was blankets or sheets for the convertible sofa. There was a dead cockroach in the bathroom.
- 2/5
One thing missing was blankets or sheets for the convertible sofa. There was a dead cockroach in the bathroom.
- 5/5
awesome !
- 5/5
awesome !
- 4/5
Very clean
- 4/5
Very clean
- 5/5
We enjoyed our stay.
- 5/5
We enjoyed our stay.
- 5/5
Location
- 5/5
Location
- 4/5
Overall however our room’s air conditioner was noisy
- 4/5
Overall however our room’s air conditioner was noisy
- 4/5
We loved our stay here. Clean, comfortable, felt safe. Only down side was we were put in a room that had the option to adjoin with the neighboring room and there was zero soundproofing at that door.
- 4/5
We loved our stay here. Clean, comfortable, felt safe. Only down side was we were put in a room that had the option to adjoin with the neighboring room and there was zero soundproofing at that door.
- 5/5
We had a great stay, very comfortable and staff is very friendly.
- 5/5
We had a great stay, very comfortable and staff is very friendly.
- 1/5
The room was dirty, the desk was sticky, and there eas someone else’s hair on the remote and table. There was also several live bugs in the bathroom, including a large roach. The front check-in staff were friendly enough but I will not be staying here again.
- 1/5
The room was dirty, the desk was sticky, and there eas someone else’s hair on the remote and table. There was also several live bugs in the bathroom, including a large roach. The front check-in staff were friendly enough but I will not be staying here again.
- 5/5
Clean
- 5/5
Clean
- 5/5
Best location for shopping
- 5/5
Best location for shopping
- 4/5
water was flushing really slow so we had to use a bathroom out of our room but i did made front desk aware of the issue. but eveything else was great.
- 4/5
water was flushing really slow so we had to use a bathroom out of our room but i did made front desk aware of the issue. but eveything else was great.
- 3/5
room key had a hard time working, had to get the keys reprogramed to open our room; also inconvenient they had dove shampoo, conditioner, body wash, hand soup and lotion....all smelled really nice location was good
- 3/5
room key had a hard time working, had to get the keys reprogramed to open our room; also inconvenient they had dove shampoo, conditioner, body wash, hand soup and lotion....all smelled really nice location was good
- 3/5
Good
- 3/5
Good
- 5/5
I had a pleasant stay overall. The room and bathroom were both very clean, and the service from the staff was excellent—friendly, helpful, and professional. The only downside was the bed. It had a noticeable valley in the middle, which made it a bit uncomfortable to sleep in. I’d recommend replacing the mattress to improve the experience. Other than that, everything else was great!
- 5/5
I had a pleasant stay overall. The room and bathroom were both very clean, and the service from the staff was excellent—friendly, helpful, and professional. The only downside was the bed. It had a noticeable valley in the middle, which made it a bit uncomfortable to sleep in. I’d recommend replacing the mattress to improve the experience. Other than that, everything else was great!
- 5/5
Friendly staff snd service . Clean. Good breakfast.
- 5/5
Friendly staff snd service . Clean. Good breakfast.
- 5/5
Great
- 5/5
Great
- 4/5
Pretty good
- 4/5
Pretty good
- 4/5
Bed was very comfy. AC was very cool. Breakfast was great. Only complaint is the room was a little musty smelling? Kind of like a stale smell. I also noticed our tub/shower fixtures were all half broken. Still functional but definitely hanging on by a thread.
- 4/5
Bed was very comfy. AC was very cool. Breakfast was great. Only complaint is the room was a little musty smelling? Kind of like a stale smell. I also noticed our tub/shower fixtures were all half broken. Still functional but definitely hanging on by a thread.
- 1/5
The second room they gave me had blood on the bed and the room walked like hot old urine. They charged my card twice and won't give me a refund I didn't even stay at the hotel
- 1/5
The second room they gave me had blood on the bed and the room walked like hot old urine. They charged my card twice and won't give me a refund I didn't even stay at the hotel
- 4/5
Good staff
- 4/5
Good staff
- 5/5
I will always stay there when I’m in that area!!
- 5/5
I will always stay there when I’m in that area!!
- 4/5
Overall a great stay. Only draw back was at breakfast on Saturday as the crew could not keep up with the amount of people. Many people had to wait for all food + the floor was wet and slippery
- 4/5
Overall a great stay. Only draw back was at breakfast on Saturday as the crew could not keep up with the amount of people. Many people had to wait for all food + the floor was wet and slippery
- 4/5
Like breakfast. Not like bugs on the floor
- 4/5
Like breakfast. Not like bugs on the floor
- 1/5
After we checked in our rooms refrigerator and toilet were not working so we switch rooms from the second floor to the third floor. there was no ice machine on the third floor, Housekeeping came by to clean room at different times . First day they came by at 9 AM and did not clean the room because we were there the next couple days we made sure we were done in the room in the morning. They didn’t clean the room because they showed up at 1:45 one day at 2:45 the next day and we were there both times so they just gave us towels, The hot tube did not work. And breakfast was not as advertise there was no bacon there was no omelettes and ladies that where working the kitchen didn’t keep up with the scrambled eggs and the pancakes machine. And when the biscuits ran out, the lady showed up with a plate for the biscuits and use her bare hands to move them over to the warmer.
- 1/5
After we checked in our rooms refrigerator and toilet were not working so we switch rooms from the second floor to the third floor. there was no ice machine on the third floor, Housekeeping came by to clean room at different times . First day they came by at 9 AM and did not clean the room because we were there the next couple days we made sure we were done in the room in the morning. They didn’t clean the room because they showed up at 1:45 one day at 2:45 the next day and we were there both times so they just gave us towels, The hot tube did not work. And breakfast was not as advertise there was no bacon there was no omelettes and ladies that where working the kitchen didn’t keep up with the scrambled eggs and the pancakes machine. And when the biscuits ran out, the lady showed up with a plate for the biscuits and use her bare hands to move them over to the warmer.
- 1/5
Run down, moldy room, dirty carpet, key locks were old and glitchy and worked half the time, not just on our room door but on other doors to enter hotel. Staff at desk were indifferent when asked about issues.
- 1/5
Run down, moldy room, dirty carpet, key locks were old and glitchy and worked half the time, not just on our room door but on other doors to enter hotel. Staff at desk were indifferent when asked about issues.
- 5/5
Easy in and out I will use this hotel again
- 5/5
Easy in and out I will use this hotel again
- 5/5
Clean rooms. Close to the mall, Target, and many restraunts!
- 5/5
Clean rooms. Close to the mall, Target, and many restraunts!
- 5/5
GREAT CUSTOMER SERVICE
- 5/5
GREAT CUSTOMER SERVICE
- 5/5
This place works even if you don’t have a car. I was able to go to Target, the mall and tj max. Dinning options are not so great but you won’t die of hunger if you don’t have a car.
- 5/5
This place works even if you don’t have a car. I was able to go to Target, the mall and tj max. Dinning options are not so great but you won’t die of hunger if you don’t have a car.
- 3/5
Stayed there for soccer. Was close to the fields and close to the mall.
- 3/5
Stayed there for soccer. Was close to the fields and close to the mall.
- 3/5
Other than that it was pretty much average.
- 3/5
Other than that it was pretty much average.
- 5/5
Very clean and the staff was friendly. The breakfast was great.
- 5/5
Very clean and the staff was friendly. The breakfast was great.
- 1/5
Terrible noise it's the main problem I was on the main floor not too far from the food area asked to be moved and I couldn't be. I will never stay at that hotel again unless I'm giving some kind of accommodations for the poor service.
- 1/5
Terrible noise it's the main problem I was on the main floor not too far from the food area asked to be moved and I couldn't be. I will never stay at that hotel again unless I'm giving some kind of accommodations for the poor service.
- 5/5
Clean. Friendly staff. Breakfast was good.
- 5/5
Clean. Friendly staff. Breakfast was good.
- 1/5
I booked through expedia and ended up spending $50 extra because expedia did not book me at the military rate. I did the id.me. .. Its very upsetting bc i am a veteran and could not get my discount. I will be deleting the app. The hotel was clean but i see now that 3rd party booking is a scam.
- 1/5
I booked through expedia and ended up spending $50 extra because expedia did not book me at the military rate. I did the id.me. .. Its very upsetting bc i am a veteran and could not get my discount. I will be deleting the app. The hotel was clean but i see now that 3rd party booking is a scam.
- 4/5
Room was comfy, right amount of space. Room was clean, our toilet did not flush well. Bed was good but didnt sleep well due to upstairs ppl moving around at 4-5am.
- 4/5
Room was comfy, right amount of space. Room was clean, our toilet did not flush well. Bed was good but didnt sleep well due to upstairs ppl moving around at 4-5am.
- 4/5
The room was clean and comfortable—the pillows were excellent. However, the noise from the streets was excessive. I did not hear any noise from inside the hotel, but it was not overly crowded.
- 4/5
The room was clean and comfortable—the pillows were excellent. However, the noise from the streets was excessive. I did not hear any noise from inside the hotel, but it was not overly crowded.
- 5/5
Great place to stay!
- 5/5
Great place to stay!
- 3/5
The toilet seat was repaired poorly and should have been replaced instead. The grout needed to be repaired on the tile floor. Our room key stopped working on the the 3rd day.
- 3/5
The toilet seat was repaired poorly and should have been replaced instead. The grout needed to be repaired on the tile floor. Our room key stopped working on the the 3rd day.
- 5/5
Our stay at the hotel was awesome! We had a busy weekend at the fort Worth zoo and then the parks mall. But my kids really enjoyed the hotel stay the most.. And so did I! The customer service was on point!! The room was clean and cozy! It was just me and my two kids and it felt safe!!
- 5/5
Our stay at the hotel was awesome! We had a busy weekend at the fort Worth zoo and then the parks mall. But my kids really enjoyed the hotel stay the most.. And so did I! The customer service was on point!! The room was clean and cozy! It was just me and my two kids and it felt safe!!
- 3/5
It was a good quiet stay. Staff was friendly. Amber at front desk was very nice.
- 3/5
It was a good quiet stay. Staff was friendly. Amber at front desk was very nice.
- 4/5
Thank u
- 5/5
Great place
- 2/5
We had to move rooms bc the fridge did not work, then we kept finding ladybugs all in our room, I asked for some coffee at breakfast bc it was out at the time of breakfast and the lady was rude. Then I washed my hair only to find out we didn’t have a blow dryer that was listed that they did have one. I asked for it at 930 pm and they said they would look to see if they had one or they would be bring me one. I called back in like 30 min and then they said they were making some calls to see about getting me one. We stayed on the top. With our kids and my grandson. My 6 yr old grandson sad the sofa bed hurt his back. I didn’t think it was that bad. The room felt humid but I guess that’s just being Texas. The receptionists were nice and friendly. So we’re the housekeepers and young man cleaning.
- 1/5
Worst experience of my life. Broken thermostat, extremely loud, stain on bed. People were partying all night long, running up and down the halls. It was 2am and music was BLASTING. staff was kind until I spoke to the manger. The manager was awful, but I gave a 2 star instead of a 1 because of the nice man who helped me.
- 3/5
I booked this hotel because it had a pool and a hot tub. My husband was in a bad wreck so when we travel we need the hot tub/pool. We went to check the pool out after we checked in and they said both were closed because of health issues from the city. So huge disappointment. They should have had that on the web page.
- 5/5
Great place wish I could have stayed longer looking for something affordable
- 3/5
it was okay except for the fact that our room card just stopped working for us on the second day of our stay and we got locked out and it was after midnight so we didn’t have access at all to the inside of the hotel
- 5/5
Great!
- 4/5
The people.
- 2/5
stay was fine but the thinnest walls i have ever experienced. no customers yelling just normal levels but could hear every word and foot step above and either side of my room. not good sleeping environment.
- 5/5
Great
- 4/5
Property overall was good considering what the nightly rate was. Staff was a little short, but other than that it was good.
- 2/5
Not the best stay I’ve had. Room smelled like weed, guests were yelling in the next room and the shower drain got stopped up. The hotel was excellent and very accommodating when they could. However, wouldn’t recommend staying here again.
- 3/5
Hi
- 5/5
The property was very clean. The staff was very friendly. I’ve stayed there before and I will stay there again.
- 5/5
Very clean and the staff is amazing
- 5/5
Nice
- 5/5
Good breakfast
- 4/5
Was in town for a football tournament. This hotel was close to the field. There were plenty of food options close by and a mall directly across the street if you wanted to shop.
- 3/5
Property needs a lot of maintenance.
- 5/5
Everything was just right. Quick check in. Room was clean and comfortable. Breakfast was hot and tasty.
- 5/5
It clean Friendly staff love it
- 5/5
Great stay
- 4/5
Very nice place
- 2/5
The main issue was with staff and unprofessional operations. Daily when my husband went down for breakfast, he observed family members of the kitchen staff come into the hotel to pack up plates of food to go. The morning I went down, we waited in line for these individuals to make plates, but then the staff member told me to close the lid on the food, when I was not even done making my plate.
- 4/5
In general ok
- 5/5
Friendly staff. Although my reserved room was given to another person with the same last name(?), the clerk found us a new room.
- 4/5
Our favorite place to stay when visiting family.
- 3/5
The staff was great and friendly. The issue that I saw was that it seemed to be dated and not kept up with.
- 5/5
Very clean I recommended
- 5/5
Nice hotel!
- 5/5
Todo muy bien
- 5/5
Very clean.
- 4/5
We didn't use the pool or exercise facilities, so not sure about those. All in all, a solid hotel for families or business travel.
- 4/5
When we arrived in our room the toilet wasnt cleaned. Outside front needs a cleanjng but for most part staff was very kind and accomidating. We really enjoyed our stay. In a great area.
- 5/5
Close to stores, eating places and close to Interstate Hwy 20. Not far from AT&T stadium
- 5/5
Rooms were spacious and clean.
- 5/5
I have stayed here twice at this Holiday Inn, everything is so clean, staff is friendly, and lot's of stores near if you leave something at home.
- 5/5
Located close enough for an easy drive to the stadiums.
- 5/5
booked dad a one night stay, he said he likes the breakfast, delicious biscuits, he said the stay was quiet and uneventful, just like he likes it
- 5/5
Very clean, easy check in, comfortable room, nice bathroom with great amenities
- 3/5
The lady who checked me in tried to brush me off because I was a few minutes early to check in. Didn’t feel very welcome, probably won’t be coming back here.
- 5/5
I loved everything about the property!
- 4/5
Very clean and service was great
- 3/5
Huge stain on the floor
- 5/5
Stay was amazing
- 3/5
Staff is great! Location is great! Breakfast is good
- 5/5
The hotel was clean and offered great amenities for the price. The room has everything you need; fridge, microwave, coffeemaker, and lots of space! The bathroom mirror is awesome!