Extended Stay America Suites Los Angeles Arcadia

There were cockroaches in my room. The whole place smelled bad.

While staying we had an issue with cockroaches around the premises and our card key would stop working at times so we would be locked out of the room until the front desk would reset it. Our room even had some sort of white powder split all over a corner of the wall by the bathroom. Everything looked as if it was just briefly cleaned. Or barely wiped down.

Check in smooth and quick,the staff(Jose) real good people.

Perfect

Check in was smooth and efficient and Jose at the desk was very helpful.

Everything went perfect the check in was quick and efficient,along with a nice clean room.

Polite hotel workers Lack of boundaries from a group of women.in another room.

I was placed in the third floor and it smelled SO BAD. Like genuinely. It was so bad that I asked to be switched out of the room, but the smell made me so nauseous that I threw up the whole night. Day 2 of my trip was spent in a hotel bed because of this place. I tried to wait for the manager to arrive the next morning but he/she never came in. I left as soon as possible because I couldn’t stay in that place anymore. Do yourself a favor, spend that $30 extra and don’t come here :) Still waiting to be contacted by the manager. I left all my information and that was a week ago.

The electric stove was giving use issue and only one of the burners worked

Clean room and staff were excellent.

Staff and a clean room.

Nothing Everything this place was disgusting with roaches and poop on the wall

The price, bed, kitchen in the room We found a cockaroach in the bathroom and had to kill it. No utilities like soap for handwashing or for showering. Fake advertisement of breakfast. Finally, the keycards didnt work.

The young man who checked me in was very helpful in understanding all of the available perks and amenities that the hotel offered to us... Sadly I didnt get his name but very helpful guy!! Thanks

Exterior looked good enough parking Room had a bad odors interior hallway had a bad smell. Room was clean but needs to be kept up. There was a small roach in the lobby’s trash during check in. That change my whole perspective the entire stay.

Superb

How fast the booking process was from the app to the check-in counter! Literally booked my room while sitting in the parking lot. N/A, Loved it!

How fast the booking process was from the app to the check-in counter! Literally booked my room while sitting in the parking lot. N/A, Loved it!

Good

There are no doors on any of the cabinets. Which of course this being a pet friendly hotel, made it really difficult to keep the cat food away from the cats. Also, when I called about the pet fee I was given a lower rate than what I was given at the front desk. The door was incredibly difficult to open to the room, and some guy came in with a power tool to just like shave it I guess? That didn't get fixed. The ceiling in the bathroom has peeling paint and it's just slowly flaking over everything in the bathroom. The staff were kind. They provided what they could, and admitted when they couldn't. The biggest problem here is miscommunication. Multiple people had different information about amount of guests. Who was staying in my room. It was a circus.

I got there at midnight and waited 10 minutes to be attended. Than they told me I was overbooked so I couldn’t get a room but I paid for it through booking. I also wasn’t able to get a refund. They were rude and didn’t take me in after I paid for a room.

Amazing staff

Bed and chairs were comfortable. Amenities in the room were all right. Exterior of the premises could be cleaner. There was trash strewn about, and the walkways certainly needed cleansing. Floor in the corridors also needed cleaning with trash strewn there, too. Refrigerator had water leaking from somewhere inside. Clock was not available in the room either.

Exterior of the premises could be cleaner. There was trash strewn about, and the walkways certainly needed cleansing. Floor in the corridors also needed cleaning with trash strewn there, too. Refrigerator had water leaking from somewhere inside. Clock was not available in the room either.

I’m a firm believer you get what you pay for! This room was very inexpensive. The bed was comfortable and clean, but the hallway had a wretched smell and I’m pretty sure the trash room was full and the door wouldn’t shut so the smell poured out it was disgusting. I should’ve changed rooms but I didn’t. We were on the 3rd for refernce.

Missing towels and spider webs and dead ants on wall as well as a bathroom fan that dont turn off but otherwise great location and friendly staff.

Exceptional

We had roaches in our room and i have a baby so that wasnt good our bathroom wasnt working at times and the bathroom tub had hairs so meaning no one cleaned

We had roaches in our room and i have a baby so that wasnt good our bathroom wasnt working at times and the bathroom tub had hairs so meaning no one cleaned

I got there at midnight and waited 10 minutes to be attended. Than they told me I was overbooked so I couldn’t get a room but I paid for it through booking. I also wasn’t able to get a refund. They were rude and didn’t take me in after I paid for a room.

Not worth the almost $100 at all. Picture shows the “included breakfast” .. this is pathetic. What a waste of money and definitely not probably mentioned. Also booked a 1 bed for a reason and first room given was two bed and had to request for the room booked originally.

Not worth the almost $100 at all. Picture shows the “included breakfast” .. this is pathetic. What a waste of money and definitely not probably mentioned. Also booked a 1 bed for a reason and first room given was two bed and had to request for the room booked originally.

Good

Clean and well accommodated…. It’s the best deal in town. Staff are friendly and helpful. I paid less than average room rate and found twice as much value… Location. Had to walk from the train.

Clean and well accommodated…. It’s the best deal in town. Staff are friendly and helpful. I paid less than average room rate and found twice as much value… Location. Had to walk from the train.

Nothing

Room infested with roaches. So disgusting

We were given an unclean room with no bedding. We had to schlep our stuff back and forth to get to a room with sheets. After these late night shenanigans everything was okay

It's not all the way clean moved the bed a little and there was old chips and a roach came out of the bed. Ventilation in the restroom didn't work made the floors more wet than they should of been

Walls and carpet need to be redone

Bug infested

The staff were understanding and very helpful when we checked out shortly after checking in due to how dirty our room was. There was a cockroach issue, the floor was sticky in places, and there were food particles on the floor in our room. The hotel is older which isn't an issue, but the cleanliness was problematic, and I did not feel like I could stay there for the night.

Yes

rooms, countertops very run-down. Ok, but a hotel is not your mom's old home.... I cannot say it's a good value anymore, not at $372 for two nights. would go elsewhere...

Exceptional value.

Great

The pictures in the app were nothing like what they looked like in real life. The rules were old. They were dirty. The stove was dirty. There was dust all over the toilet was old and dirty. It was not a good stay at all. I will never stay in this hotel again. I took a friend with me and I was very embarrassed because I was paying for the rooms to give us a nice weekend away.

Roaches in room

Yes

Bathroom was a bit flimsy?

bathroom sink is clogged, takes a while for the water to drain down. Bugs crawling on the floor, refrigerator is locked-can't be open. garbage outside the main lobby is overflowing.

Yes

Should 1st off the lobby was dirty and smelled unclean, the floors look like they haven’t been cleaned in YEARS, as soon as we walked into the room we were met with an overwhelming chemical smell later to be identified as a roach bomb. There was 2 dead roaches on the bed, baby roaches crawling on the bathroom counter. After complaining all I was told was sorry but there is nothing a can do. I couldn’t be switched to another room or get a refund after only being there for 5 minutes. I left and did not stay at this property. Hotels.com should be ashamed to be affiliated with this place

The staff has been amazing, my pet and I have felt safe, and we have not had any issues during our stay.

The staff was amazing. Super respectful and hardworking group. I would definitely stay again.

The heat did not work at all. The remote for the TV didn’t work properly so I had to get another one, and that one didn’t work, so I had to go back to the front desk and get another one. They had given me a room right by the freeway so I heard traffic majority of the night and it took awhile to get to sleep. And then in the morning after a shower there wasn’t a blow dryer to dry my hair with. So all in all it wasn’t a good stay.

There were bugs in the room. I will never stay there again. It was so gross!

Also my room is next to the highway so it’s really very noisy. I took a photo of a roach in my room ceiling. I also saw them in the hallway with another guest as a witness. I should have taken more photos of baby roaches at night. I should get a refund at least of some of my payment. I’m still thankful I have a place to stay.

Check in was bad and found a roach in my clothes

Clean room, friendly staff.Convenient location to a lot of cafes and restaurants. Has some noise from the freeway. Breakfast ha minimal amount of food.

Perfect

The place was dirty. There were cockroaches. You have to "ask" for shampoo but no one tells you. The shower drain was slow and tub filled. The shower head was in ill repair. It was disgusting and I will never stay in one of those places again.

A strange experience to say the least. I stayed at ESA properties many times. Experience was always positive. Hotel staff was always polite and helpful. What is going on at this property? Respectfully yours / Vitaly Feingold

Tv stopped working, staff attended the front desk during the day but at night there was no one there and no call button or bell to ask questions. It was a decent place to sleep that allowed us to bring our dog but I don't think we'll be back.

The staff was very courteous. Room shower had poor water pressure and poor hot water. Pet fees are ridiculous considering i paid to stay there for 3 weeks. Laundry room use was also expensive.

the breakfast menu was very limited, the hallways were very dirty, they haven't vacuum at all in weeks, literally they were very dusty, and you can see the same cereal on the hallways carpet for the whole week

Excellent

Great place to stay, regardless of coet

The room has a window that facing a busy road( not sure if it’s freeway) horrible noise at night, but the staff there were really nice and helpful, love them

There were roaches and the building smells like it is notoriously toxic to humans. That’s why I left

The heater didn't work. So staff gave us extra blankets. There wasn't enough hot water. The staff said they couldn't get a technician in for the water heater since it was the holidays. Worst stay ever. The only reason we begrudgingly stayed was because we were just too exhausted to pack up again.

This hotel was nasty. It was old and run down. The bathroom was not clean. My room was just a few yards from the interstate and was very loud, so much so that I could not sleep. The heat didn’t work in my room and it was very chilly. I left the hotel after one night, despite having an 3 night reservation, and went elsewhere.

Didnt go to breakfast. This olace needs lots of cleaning.

The staff was friendly and it was easy to check in and get my room. The location was close to everything. The room was spacious. We had 2 queen beds and a small kitchen. Beds were comfortable. So if you’re looking for someplace just to rest for the night and you’re in a budget, it did its job. The con’s… the bathroom wasn’t the cleanest. It could have used more attention to detail such as the constant drip from the tub faucet, corners of the tub were dirty, paint was peeling a bit. We found 2 roaches in the kitchen so we made sure to not buy any food and we down not put our bags on the counters. I’ve stayed at a few extended stays that were top quality and this place was decent but I was grossed out about the roaches we saw. :(

My partner and I stayed here New Years Eve/ Day. At around 8am a lady worker unlocked our door & tried coming inside our room (thinking nobody was in the room). I stepped outside to see if it was room service & saw nothing. I’m only left to believe that they were trying to come inside the room to steal. I will not be staying here anymore.

Yes

Ac perfect

Very cheap quality towels and Linen We got kitchenware for only one room out of two rooms for two families WiFi is not free, Listing says free WiFi and TV Breakfast is horrible, black coffee, protein bars, packed cold muffins and Quaker Oats. Not worth for the money they ask for.

Didn't like having to ask for coffee maker at the front desk. Kitchen didn't have anything in it. You had to ask for everything at the front desk.

The toilet in my room ran all day and night and would not flushhe properly. Since the maintenance crew was on vacation I had to move rooms. The new room smelled like molasses and the windows wouldn't open so cooking wasn't an option. The place is full of cockroaches.

The room was dirty, trash bag left in the sink, prime in the floor around toilet, dead bugs, hole in the wall and even after asking TWICE no one came to fix anything. Then the TV stopped working! Most of the staff were nice but being told they “didn’t have time” to come clean my room (and I was stuck for 4 days!!!) I gave up.

I didn't use the kitchen. The area was not so clean. Animal feces.

Yes need more c leaning

Nice clean room and great staff

Staff

The best part of this hotel is the location—it’s within walking distance to many attractions, restaurants, and shops. Unfortunately, the rest leaves much to be desired. The staff are spread thin and inconsistent—some are very kind, others can be quite rude. The room I stayed in was not clean upon arrival, and despite assurances, it was never cleaned during my stay. The halls are often dirty, and trash is frequently left around the property. The mattress was lumpy and strange, covered in an unusual plastic that made sleeping uncomfortable. Laundry is a hassle—the machines actually started smoking when I tried to use them, and long-term guests are treated like an afterthought (“bring your towel, we’ll give you another”). Most long-term guests seemed unwell and had support animals, which may be a concern for some. There are a lot of non-guests walking around outside and created an unsafe feeling. Overall, the vibe feels like the staff are doing you a favor by letting you stay rather than providing service for paying guests. I would recommend staying elsewhere.

worn down, not clean and the smell in the room was terrible

Clean rooms. Quite & safe area.

Yes

Found a roach in the room crawling near the sink (where bath towels are placed). Recorded a video, checked out the hotel because of this. The front desk was unbothered about the roach and would not provide me with anything showcasing I checked out of the hotel. Insisting it would not show I checked out until the 11am check out the following morning which was untrue. Guest relations was closed. So a 800 number for a hotel chain was useless as was any person I came in contact with. Will never book a hotel here nor will I ever use this platform.

The building is visibly old with heavily stained bath tubs and sinks. I don’t mind those. What I mind was the cleanliness - hairs on the bath tub, cockroach in the bathroom and toilet that had questionable marks in it. I gave it a 3 bec of the price and the staff. Forget about the breakfast altogether.

The room was great for the price definitely recommend this for those are going to be staying in the area

Even for the price we got it for, it doesn't seem like a suitable accommodation.

Room dirty, it was very noise all day and night. I don’t know where that come from if it was the ac .

Staff. Very unprofessional. I spoke with the manager, Jose, after requesting a room clean. He told me it would be an additional charge and that they could clean that day. I said okay. The room was never cleaned, and the people at the front desk have such attitudes, along with lying about reaching out to the manager. She said Well, nobody is here to clean the room. What happened to hotels serving the customers, and let's start with having enough rooms cleaned that there is never a question of whether they have a room or not. I am booking rooms every week for our guys because we have a job in San Marino.

Friendly, helpful staff is number one.

The pillow had a stain on it, you guys do not provide hair dryers. Did not have shampoo and stuff other than that it was great

The room was uncomfortable. The breakfast was Tiny not much to choose from.

Great service and nice room as always.

The carpet was spots

Perfect

Had great stay!!

At night time it was some cockroaches in the kitchen room and bathroom

The property and staff were average but the room itself but poor to dingy, bedroom door hit door jam, bathroom door didn’t lock shower head although may have been for handicap accessible, was really low couldn’t stand underneath it. Floor was sticky.

Biggest problem is this hotel uses super strong chemicals to clean. During the stay, the entire room smelled like chemicals & strong bleach. We tried opening windows to air out literally all day, but it simply did not help as it was too strong.

My stay was comfortable, the staff was friendly and helpful. The bed was ok as far as comfort. The free breakfast was a nutrition fruit bar and coffee, but I’m thankful. The cleanliness was ok, was able to tolerate some things. I did report some findings to the staff.

We rented 2 rooms , 1 was ready the other was not cleaned yet ,had to be moved to a 2nd room,

My bed had hair (not mine) the bathroom was moldy, creamer container for coffee was empty and I asked for more and was told “no” waiting on shipment. Trashcans in the building overflowing with trash, hotel rug was discussing. It was gross hotel all the way around!!!

Web said house keeping can be done on request. Turned out guests have to stay for two weeks to have rooms cleaned. Guests have to bring down used towels to change new ones. On second day of our stay we did that n the staff said they ran out of fresh towels! Returned at nite, we wanted to do laundry. Turned out machines not working. The room was locked! Breakfast is poorer than basic.Have food on the table. Serve yourself is fine. But nowhere to eat. Had to bring food to the room to eat. We decided to check out one day early. Don’t book this hotel!

Nice location and room was completely fine.

Very welcoming staff, it was a few people that arrived at the same time, but they got us right into our rooms. Lillyana, Jackie Adriana we’re very nice the time that I was there I would recommend this hotel again

Key card does not work half the time

The manager was so accommodating and nice, all of the other staff members were so friendly except

The hotel receptionist was terrible. That’s all I have to say

All of the staff were very professional and friendly.

Property was clean, front desk were very polite and helpful, very good experience with Jackie Lilliana

For those of us who lost our House in the fire, this has been a great temporary home. I’ve been in 5 Hotels since the fires, Extended stay Arcadia is Affordable, Convenient, Clean, very comfortable rooms, easy parking, great coffee in the morning, and lots of Restaurants close by. But the best thing is the staff, they’re always ready to help you and provide you with what ever You need. Thank you guys.

The room was clean, especially the deluxe room. There are only two of them on the property. The staff was wonderful, especially Jackie. She is one of the managers and she does everything from cleaning rooms to fixing elevators to being personable and professional.

I have enjoyed my stay and the staff at the Arcadia Extended Stay. All of the folks who work here are courteous and helpful. I would recommend people I know to stay at the Arcadia location. The general manager is professional and takes care of business. The folks who work behind the counter in whatever position they hold are also courteous and professional.

As always pleasant stay. The workers are extra nice .

Not a bad place to stay. Friendly staff

The staff were friendly and helpful. The "breakfast" was granola bars, instant oatmeal packs, and frozen muffins. Soda vending was $3+ and washer and dryer were $4.50 per each load each machine (so $9 for full wash/dry) -- all vending takes only credit cards. The rooms were clean and a bit outdated, but included conveniences like a reclining chair, dining table, desk, etc. lots of lighting and electric plugs were available. Even though my room faced the busy freeway, it was nearly silent when the windows were closed. Even when the parking lot was nearly full, I barely saw or heard any other guests all week. The water was hot and high pressure and the bed was comfortably firm. The A/c was splendid. The location was 0.7 to 1.0 miles to Metro and stores.

The condition of the room was poor. Chipped paint, cupboard doors were removed, the furniture was chipped, the toilet was 2 feet away from the wall leaving a large open space behind it.

Good pit stop, stayed only for 1 night, I would not stay for vacation tho

I do NOT recommend this facility.

The beds were very poor quality and the floors were sticky-dirty. But everything in the room was in good working order and the staff was nice. Parking is easy.

The people at the front desk were very nice and friendly. The facilities however, were terrible. The room smelled of cooked food and it never dispersed during the time that we were there and the room itself was in the worst condition I have ever seen a hotel. I’ve never stayed in a room that was so badly damaged the table had a broken leg. The wall had a patched up hole and wasn’t painted. The countertops in the kitchen were just battered and burned, and the bathroom itself was terribly dirty. One part of the wall looked like it had mold and the shower had dirt stains. The faucet in the shower was covered with water deposits and a black substance, possibly mold. Behind the door in the living space there were crumbs and other debris on the floor. The bedding also had a footprint on it like someone had stood on the bed. If my friend I had had the ability to stay elsewhere, we would have but due to most of the hotels in the area being sold out due to the Oasis concert, there was nothing we could do. The property itself outside the hotel is not very appealing either. It appears that people sleep in their cars at the hotel. I didn’t feel safe staying here either. In the stairwell, it smelled of marijuana. If I had known it would be this way, we would have booked elsewhere. This is hands down the worst hotel I have ever stayed at.

N/a

Someone wasn't trying to pry the room door opened. Not unwelcomed guests in the parking lot and not around the bedroom windows. 😜

The staff was awesome and helpful but the room itself was not all that great. We were there for only one night so thats why we didnt make a fuss about things. Room appeared to be "clean" but it smelled bad, it was so bad that we had to run out and get an air freshner.

Shops

Didn't like anything about the hotel. No maid service, it was dirty and there was no remote to the TV. They smoke alarm was broken, and there charging me for it

I will recommend the Arcadia location. The general manager and front desk people were pleasant, knowledgeable and helpful. I felt like a welcomed guest. With all the duties to attend to, people were ready to assist. The place is clean and the breakfast in the morning is a plus. A good experience all the way around.

Amazing experience and customer service went above and beyond. Adriana specifically make feel comfortable in my stay . I will definitely continue staying there .

.

Rooms were not to the expectations. Very old property

Good

O

The convenience around the hotels, neighborhood, shopping, etc.

Walked up to the thrid floor to go to my room and the entire floor smelled like marijuana. I left immediately and requested a refund. Room looked clean, but old and run down.

This hotel was very bad location I was goods in a car all goods is stolen and hotel not do any thing and don’t have cctv cam in parking area my good is cost more Tom 100 thousand

The woman at the front desk was kind but I was lied to about being contacted for compensation due to roaches my last couple of nights.

Its good for a cheap (ish) hotel with all the stuff you might need to cook your own meals. The free “breakfast” was muffins, and make your own oatmeal. It definitely was janky, and rundown, but it was good enough for what i needed it for.

Good location for my road trip. Half way to destination. Easy in and out. No complaints.

The hotel was 👍

bed was very firm, which is a downside to me but I know others might like. Room felt spacious with how it was laid out and clean.

Stay was great here, convenient to a lot of venues and resources.

The check-in process was pretty smooth, but the only thing that was a bit of a hassle was having to check in again on my last day all because I extended my stay and had to book on another third party app. I was hoping I could have just extended my stay on the same hotels app, but I wasn’t able too. That was a bit of a deterrent. Other than that the stay was very good.

Staff is friendly

Good

My family and I checked in Sunday evening the outside of the hotel looked okay the inside was dirty not up to date. The pictures posted on line were not accurate. The room it’s self… refrigerator was spotless clean even the microwave. The bathroom was a different story, walls were dirty almost looked yellowish a lot of paint chipping everywhere the bathroom was gross someone’s hair was in it. I didn’t feel safe putting my one year old in it. I tried to make the best of the days to come but come the next morning I seen a big bed bug. Right on the pillow my one year old was using I woke up everyone had then change clothes and went down stairs for a refund. I was granted my whole 4 day stay back to me. We packed up our whole room and left and 6 in morning. It was terrible experience we had to look for another hotel

I was able to go for a walk and feel 100% safe

The people at corporate for Extended Stay in Monrovia/Arcadia need to tend to their locations. I came here with my husband and dog to relax, little rest was found due to the roaches crawling out of the light socket. The woman at the front was very sweet and helped us move rooms and make things right the best she could. We could tell she was overwhelmed and short staffed. It was further disturbing to find out that people are living in those conditions.

Not a good experience. The room condition is different with the photo.

I was given a very nasty dirty room with food on the floor every where and they were flies flying around with a bad old food smell in the room and bed was dirty and just not clean at all

Overall I rate my experience good it could get a bit noisy above or on the sides but overall a good experience!

Very nice

Its very dumpy 8 motel vibes

Room was neat and tidy . My only complaint is the noise from the freeway location. I was able to fall asleep. The front desk staff were all very friendly when I checked in and out.

Shower is dirty I see blood room 203

Jackie was really nice and very helpful during our stay

It was dusty inside and dark. I guess thats what you get for paying cheap.

Rooms appeared to be detailed cleaned despite this is an older hotel that is kept up nicely. The property was quiet and safe as I felt safe staying there alone with my 3 year old grandson.😊.

To be honest I was not going to leave a negative review only because the staff and the customer service was actually pretty good. They stay, however, or lack thereof was not. Ok so for starters, you can definitely tell that this is an older property, so it does in fact look a little run down on the outside. but whatever no big deal. Some of the other guest that were hanging around out front also looked a little sketchy, but again whatever. So finally, when we get into our room there is an unpleasant odor, and everything looks sort of dingy (if I had to think of one word to describe the room) or uncleaned. Again, I just told myself whatever because I was still riding on how nice the front desk clerks were. My gf and I decided to go to the local dollar tree right down the street and decided to give the room a good cleaning ourselves. We bought some cleaning supplies, sprays and candles to fix the situation. After cleaning we felt a little better but still a little uneasy. About two hours into our stay, while eating lunch, my son noticed there was a roach crawling from underneath the table. That was the last straw. we immediately packed up and checked out. That was Friday. It Is now Monday, and I have still not received my refund do to the fact that No one is answering the phones at the property. I am extremely disappointed. I tried giving them the benefit of the doubt, but this was too much. Not to mention this was my first time ever booking at Extended Stay. Total let down.

The smoke alarm was beeping. I called the front desk then went out. It was still beeping when we came back so they quickly moved us to another room and gave us a 25% discount for the trouble.

Great for the price, very friendly staff and clean

So so bad

Great stay! Dog friendly :)

Management was amazing but rooms are not what is advertised

Key card maker for rooms was down. Staff would need to walk you to your room to open your room.

The room was comfortable, but the hotel is in need of updating. The carpet was old and worn and had an overall feeling of uncleanliness. The lobby had a strong unpleasant food odor; fortunately the odor was not found in the room. Trash cans were nice and large. Tub was old and stained.

I was ripped off staff was rude place was gross got stuck in the elevator they stole my money

Front desk Alex was not professional.

I was supposed to get a refund for one of the two days booked. My mom only stayed one night because it was awful.

No shampoo or conditioner.

It was clean and quiet

My room was on the backside closest to the freeway and at night you could hear the traffic while trying to sleep. Not really loud but you could hear it

The room had a very strong chemical smell coming from the sink drain in bathroom and shower. They did not have stoppers in either sink in order to block the fumes. Made my eyes water and itch.

The place is incredibly noisy, is like sleeping on a mattress on the side of the freeway, I asked to be moved to another room and offer to pay a second time but my request was denied, there was also a hole on the wall between the toilet and the shower, very suspicious area to have an exposed hole.

The property is Santa Clara St. Furniture scratched drawers unusable, tears in recliner,bathtub unscrubbed. Singles unit. Illegal migrant or low income housing feel. Staff chattered loudly in Spanish. Barking dog in room across me. Bed was nice and comfortable. Too many Christmas decorations. Not tasteful display.

Good for the price

The door to the stairs is not silent so I was disturbed

Everything ok but they got to do better on the continental breakfast one bar of granola is not enough. (Because they run out of everything else)

Property was decent. Breakfast is a to go bag but other than that it was okay.

The hotel is close to a variety of restaurants, malls, family . It was a pleasure to stay .

Nice staff efficient rooms

The website says, "house cleaning upon request' no such thing, "free breakfast" not good, packaged muffins and cereal bars, coffee was good. Staff was friendly and professional.

It was very comfortable and I had everything I needed. The bed was comfortable and I slept quite well. The washer and dryers were readily available and the location was convenient to shopping and groceries. Property needs some updating -my first room was not so great but they changed me to a different room which was satisfactory. The kitchenette was wonderful with full refrigerator and two stove burners that heated quite well.

Meh. Cheap so that was good.

Everything was good and staff was very polite

Good

Their idea of light breakfast snack is a cookie or a sugary protien bar.

It was ok. Bathroom was dirty

Recommend

Reception was pretty bad

Location . Right in the middle of city of Arcadia.

Kitchen area had roaches,

Nice hotel. Good location. Recommend 100 percent.

No ice machine and no big cooking pots

Took picture of drivers license without approval or disclosure. Very noisy in room from freeway. Plant areas smell like urine. People partying in the parking lot drinking playing loud music. Handicapped parking spots rarely open up due to long term renters. Poor or no security around parking especially in back. Stay elsewhere

Loved it

Great place and very clean. Many restaurants and store nearby so very convenient.

Absolutely not.worth it.

Friendly staff, nice room with kitchen!

the rate was affordable

Hotel was not clean. Did not have daily service to clean room.

Adriana at front desk of the Monrovia & Arcadia locations was extremely helpful and resourceful with helping me with my multi-day reservations along with other people waiting, she quickly and efficiently secured my reservations, even when it appeared the resort was already full. She is a great asset to ESA. I was wowed and highly recommend staying here for work or leisure stay ...John V

Practically uninhabitable.