WoodSpring Suites Raleigh Apex

Passable

It’s in the cut lol Nothing I can think of

Bad

The area is quiet and easy to get where you need to go, and the rooms are clean and comfortable.

Exceptional

It was the room itself that was the issue for me. It was apparent that the cleaning staff decided that only partial services were warranted for my stay. 1. The hardwood laminate was nasty. It felt slick and appeared to not have been swept before my arrival. 2. The walls had 'stuff' stuck to them. It was like food stuffs were splattered on the wall and no one did a complete clean up of whatever it was that spilt or was slung on the walls. 3. The floor of the tub had not been cleaned at all! Fortunately, I keep cleaning products, including a scrub brush, with me when I travel to deal with this type of deplorable conditions. 4. And from the sounds of things, there were either dog and/or child foot races happening in the hallways on and above my floor.

Pleasant

Bugs

Nothing Bugs

The kitchenette was way above average, very nice bathroom. Wifi was marginal. It was obvious they have a problem with tiny roaches. I saw dead ones and on my last day a live one. Also, no window shade--way too much light with the street lights outside.

The kitchenette was way above average, very nice bathroom. Wifi was marginal. It was obvious they have a problem with tiny roaches. I saw dead ones and on my last day a live one. Also, no window shade--way too much light with the street lights outside.

They didn't have utensils to cook with or pots n pans

The price They didn't have utensils to cook with or pots n pans

Room was clean. Desk staff was extremely nice and helpful. Rooms have a kitchen. Isolated but stores with in easy car ride. They do take dogs and one dog whined all night but other than that? Nice hotel

The rates. Location.

The rates. Location.

They were replacing countertops, very disruptive till 8pm everyday. Trash is left by tenants in the hallways and elevators. Exterior door frame was about to come out of the opening. Found dead bugs in the bathroom. Floor was filthy. Cleaned it with a washcloth on day 1.

The hotel is close to downtown Apex and the Apex business park. All rooms are efficiency studio suites with a kitchen and full-size refrigerator. The only downside is that you have to pay extra for the coffee pot/cookware/dinnerware to use in the room. There are laundry facilities onsite and parking is free.

Bad

No like no clener no good for me

Staff and the comfort of the room.

Staff and the comfort of the room.

Parking was easy and check in staff was so very friendly. They also welcomed our pet!

Poor

Nothing I was not able to stay because the facility was closed when I arrived at 1020pm.

Nice staff! Thats about the only thing GERMAN ROACHES BE WEARY STAYING HERE, front desk is only open 8am till 10pm

My day was absolutely horrible. I checked in the room and they checked me into a room that wasn’t even clean. Garbage was everywhere. I booked a non-smoking room the whole entire hotel smells like smoke. I went down to the front desk and got no assistance. They didn’t even try to accommodate their mistake and put me in a different room. Neither did they refund me my money. This hotel is a joke and I’m actually shocked that Apex is still allowing them to operate in the heart of their town

Good

Disgusting and smells.

Parking with easy and convenient. The room, kitchenette and bathroom were clean. The mattress was excellent for my bad back, nicely firm. When I first walked into the room, I thought it looked kind of cheap but I found that it was very comfortable. I was happy to take clean and comfortable at an affordable price over more expensive hotel rooms.

Smells

But any event? The hotel was not clean on the inside of Room 113. I ended up having to book at another hotel because I was not willing to to my head with my son's head on those sheets ! While the staff was very helpful, it still does not take away from the fact that the hotel was not sanitary.I will post pictures of what the inside room 113! Also I noticed a sign on the check-in. Door that stated between the hours of 10 PM and 8 AM. There will be no staff so a phone number was left for you to call to check-in. I ended up using some of my rewards cash in my cash to pay for this room. And I was highly disappointed. I'm currently waiting on a reef. Find now it works quickly. It's kind of disheartening, because I feel as though. If you are a business, you should take pride in your business. And if there are things that need to be fixed or tweaked, in order for the business to run smooth, you should do that. I'm not understanding that lately whenever I've ran into an extended stay or A a woodsprings i have been highly disappointed. I took the time to read the. Reviews from other guests from that particular location. Because not all wood Springs are created. Equal. And majority, if not all of the guests who stayed at that particular location, have all complained about the same thing. So at this point I don't feel like whoever owns the wood Springs in the Apex area you can tell that they

When I went to the front desk and said I want a refund The woman said she would text her boss. I wanted proof that she canceled my stay and she said she couldn't give me anything. I left . I will call my credit card company and dispute charges. Disgustingly dirty. Also there was a party in the parking lot. people drinking alcohol and smoking .Will never stay there!

I’ve stayed in hotels throughout my life and never have I ever stayed in a filthy hotel room until 11/15/2025. I could type a long review but I’m just going to keep it short and simple. Look elsewhere and don’t get a room here. Look at other reviews and see how similar they are to mine and you will understand.

Place was filthy! Pulled back comforter to find rumpled slept in sheets, dirt, hair, and stains. Smelled like smoke. Transferred to another room. Smoke smell was even more pronounced to the point of making my eyes water. Several people were transferring rooms to see if there was anything clean. It was like this place was a drug and sex hotel. So gross. Asked at desk if any room in the place didn’t smell like smoke(especially since you have to sign a waiver about being charged $250 if you smoke in room!) and she said “no they all do. I can just have my manager refund you if you want to leave”. I took her up on that option and found another local hotel which was so much better!

The room had roaches in it. Door lock was barely working. Roaches were in the hallway. They game me a run room that hadn’t been cleaned. One of the worst hotel experiences in a long time

Room not clean at all

Front office staff was friendly and very helpful.

At check out we couldnt even check out properly. At almost 9am there was still no one in the office and no one answering the after hours line so we had to just leave the key in the room and leave.

Do not waste your money! The place is absolutely disgusting! Pillows were old. Bed were soiled!! Mattress had not covers and the matress was old and soiled! Room was smoke filled! Everything was absolutely disgusting!

I have never been so blindsided by a hotel reservation before than this place. The hallways were smelly. My room barely looked like it was cleaned. When I checked in, the staff member was too busy talking to another man behind the counter. I felt like I was bothering her. I was also surprised I didn’t wake up with bed bug bites. I stayed here only 1 night out of my 3 night reservation. The pictures provided online are not a current reflection of how the place really is. The place didn’t refund me, but I didn’t care . I wanted out! Please please stay away, this place is trash!

Check in was awful. I waited at the desk for at least 15 mins for someone to show up. I was given a room key, went to the room and the bed was unmade. I went back to the front desk and she was very rude and told me to wait 30 mins while someone cleaned that room. There was roaches, the bathroom smelled like urine. Lots of sketchy people. It was my worst experience at a hotel, ever!!!

The room smelt veer bad

The room was really gross and smelled bad. I didn’t want to touch anything that I didn’t have to. The tub had dark stains and some that looked like pee, along with hair when I had gotten there. The toilet had pee on it. The floor has spots and degree all over. I would’ve left if I didn’t have last minute plans.

Nice stay

Terrible

this was just an overnighter. However, upon entering the room, there was a dead roach on the floor to greet me. The bathroom looked clean, but when I raised the toilet seat lid up, there was tissue in there, and I wasn’t sure if it had been cleaned at all around the toilet that is. The walls as well as in the shower had like a black substance on it. Not sure if that was mold. They need to use curtains instead of the blinds because even with all the lights out, it’s hard to sleep because the outside lights basically light up the entire room you could read by it very easily however, the receptionist who took us in was very professional and friendly.

Good

The toilet flush did not work. Also there were bugs in the room.

Weird smell throughout hotel. My key cards were deactivated halfway through my stay

Receptionist was not friendly. The fire alarm went off in the middle of the night. We had to evacuate the building.

The floor was very dirty. Kinda small, too. Other than that, really can't complain. The room was comfy and the front desk was very, very helpful

There was no one to check me in late at night

Worked for an overnight stay

A lots of noise, shady characters! Lovely staff.

My employees waited over an hr for a member of the hotel to come at the front desk to check them in. That resulted in extra overtime pay from me . Also the water in the bathroom didn’t work so they had to go out to the nearest gas station to use theirs.

The surrounding area is a little down.

Bad odor

Booked room on site with hotel overbooked and no place to stay very unsafe staff did not even apologize

on graduation weekend. Terrible stuff, thank you.

This place was horrible as soon as we walked in! Everything looked dirty and outdated. We immediately went back to the front to cancel the stay and the receptionist told me that they “don’t do refunds” and that “no further action is required on my end and I should receive my money back in a couple of days”. That never happened so I disputed the charge. Two months later, they reversed my dispute a day before my college graduation! I tried calling several times and no one is picking up! They WILL be dealt with!

Good

I was not able to take advantage of a stay....but i have used this service on several occasions and i will most likely use it in the future, thanks.....

The hotel floor (inside the room and corridor) was extremely dirty.

Great place to stay

The hotel room is very dirty and the furniture are too

Not clean

I had a terrible experience at WoodSpring Suites Raleigh Apex. The room was dirty — there was hair on the sheets, a broken chair, a moldy shower head, and both the shower and towels were filthy. The entire room smelled strongly of cigarette smoke, so much so that I couldn’t sleep all night. I tried calling the front desk multiple times, but no one answered. This place is a complete disaster. I would not recommend it to anyone.

Bugs in my room

This is the dirtiest, nastiest, and smelliest hotel I've ever stayed in. This pet-friendly hotel smelled like a dog kennel, the blinds over the window were so greasy and dirty, and the dried feces on the chair (animal or human don't know) in the room made me puke. I arrived late to the hotel so changing hotels wasn't an option that night but checked out the next morning and got a room across the street and it was great.

Roach infested!

There were roaches popping up throughout the whole stay, big ones, small ones and medium ones, they were popping up in the bathroom, stove top and walls. it was just gross, we couldnt sleep properly without overthinking there would be roaches on the bed.

Additionally, upon leaving the building, I encountered several roaches in the elevator, one of which I nearly stepped on. This was both disgusting and alarming. I immediately became concerned about the possibility of transferring pests to my belongings. I attempted to inform the front desk, but the area was closed at 8:30 AM. I was left with no choice but to leave my luggage outside to prevent contamination. When I arrived home and unpacked on April 9th, I discovered a roach had emerged from my luggage. This experience has left me deeply disturbed.

I like the fact that I was put on the first floor.

It was good

Clean rooms and we have high standards mostly time and place and all excluded of course, we all settle, but over all id say sleeping under their covers says a lot and walking bare foot from the shower to bed area to dress finishes off my point on cleaning crew employees.. staff was friendly enough, but availability was somewhat lacking only in that it's long term stays here and less of a twenty four hours hotel where night clerk mans their station all night and day. Couldn't eat breakfast but was afforded many places of all price ranges close by even some for not so long walks if your up for it. Plenty of shopping opportunities in the vicinity and the parking isn't impossible and almost always at your convenience of luggage carrying by hand distances and elevator tho only one on site did the job fair enough for the three nights spent here. Can't complain none for price and stay . Would stay again and again

No ac in room

Checkin desk was closed when I arrived, the front desk person barely spoke to me while carrying on a phone call and there was no staff overnight to help when I realized that I did not get my ID back during checkin. Many other people tried to checkin after 10pm and there was no staff available to help, many people were frustrated and the police were called to assist numerous stranded guests.

Nice experience, would come again

The room had roaches and the elevator was broken. The stairwell where you had to walk smelled of strong urine.

The property was close to family and friends. The cleanliness however left a lot to be desireed especially the bathroom. The tub looked like it hadn't been cleaned in months, and the toilet was getting the same look. I was there for two werks and no one came in to clean or check on the supplies invluding the towels

Went to check in after hours and no one was there could not get hold of anyone on there after hours phone and the elevator was shut off during the night there were cockroaches.

Great space for short stay with fair proces

Killed 6 bugs while there. Very bad condition

Room not ready when yold to check in at 3pm

Great

It was actually better than I expected

None of the lights or plugs was working in the room, the room had roaches told owner he said I could get my money back or get another room & gave me neither! Bad service it is not good to stay there

Excellent

Nice quiet and clean

I would not recommend this hotel to any decent individual.

Roach problem

my second stay here.....rooms in disrepair, things need to be fixed......cockroach infestation

Not one coat hanger, The side of the sink the edging was hanging off. The WiFi did not work . Could not wind the blind up as string snapped some time ago

The room smelled and roaches everywhere.

The property is nice and clean. The only thing is they had roaches. We didn’t see them until late when we’re about to take a shower. It’s was only like 3 BUT STILL.

As soon as you walk in there was a strong smell of weed. I ignored that since I planned to stay only for 1 night. Once I got to my room and turned on the light I saw little roches all over. They were in the bathroom, in the toilet, on the walls, around the bed, all over. I picked my bags up and left the room. Went to the front desk and the night clerk said he was sorry and would refund me. I'll wait to see if it shows up in the 7-10 days.

It was ok.

This is the worst place to stay. Floors are dirty, blanket on bed bas hair, shower is broken, roach running around, toilet base is rusty and counter tops are super dirty. Stay away. Front desk does not open until 9am so if you check out before 9am, you need to call back.

Stale urine in toilet, Hair on toilet rim. Keys were made before even checking in. Fire alarm was already going off upon check in

Employees didnt seem to care about the property or customer service.

Roaches and other creepy crawlies in room. Smelled in hallways. Not clean!!!

The front desk was unmanned after 10 but when I used the lobby phone I was able to reach someone on the lobby phone and my toilet was cleared. Also who still has a 32” TV? I could hardly see it from the bed. The heater and the bathroom fan was very loud. I travel extensively and this hands down was my worst hotel experience!!!! There were a couple of other issues with the room but I just listed the major issues. I would like a full refund for the horrible experience!!!!!

It was a nice room. Inexpensive, shower was good bed was comfortable. Staff was nice. No issues at all

Manager is awful. Never again will I stay there and I have told everyone and even contacted corporate about the absolute jerk that is the gm at this hotel. Maintenance banging on my door at 3 am about random things that could wait until the morning. Waking my children up. Front desk staff walking into my room with my children in there before check out to have my child call me (never mind she could have called me) I was on my way to extend the room like I did every week and she knew this. Check out was not for another 40 minutes. She had my son FaceTime me and sat on his bed after unlocking the door and coming in without me there. That’s an absolute no no. She could have called me having 40 minutes and me being 15 minutes away. Do not enter my room with my children. (Yes they are old enough to be home) still not ok. Manager does not accept any sort of discount, will not take the online reservation of the longer stay discount even after corporate called them. They said they would give the discount and never did. Then they raised the rate and told me the night before check out. So I had to pack a room that I’ve been in for almost 3 months along with 2 kids last minute and having to work at 6 the next morning. A little more of a heads up would have been appreciated. Especially after being there for just under 3 months. I’m assuming these hotels don’t want people there over 3 months because then they are exempt from taxes? I’m not sure but they are rude. Just rude

People were nice, except for the maintenance man who decided to take it upon himself to try and get my son to come out of the room when I wasn’t there (don’t do that). Front desk was nice. Hotel itself was dirty. Trash everywhere, overflowing outside, dog tore up someone’s trash in the hallway inside. There always seems to be a fire alarm going off. Literally everyday so be prepared to get woken up to that at 4am. Or 8.. whatever time someone feels like pulling it that day. I ended up having to leave because between the fire alarms and the loud neighbors which I complained about twice, I couldn’t sleep for anything. And to be fair, I do not complain about a whole lot. I understand hotels can be loud. But the level of loud was insane. Front desk was knocking and calling and they couldn’t hear them over the music. So it wasn’t too much the hotel itself, more the people and maintenance that made the stay unbearable.

Nice and clean

Good afternoon; thanks for your interest in our experience. First, check in was ok, what happened from that point is the worst. There started our nightmare. The room we were given was awful, starting with the horrible smell all over the place. The “so called” kitchen is a disaster. Towel’s seemed that were never been washed, cockroaches everywhere, bathtub dirty and stained. Didn’t even take a bath. Long story short, decided to stay that night because it was really late. First thing in the morning, gathered our stuff and went to the “so called” front desk, where this unpleasant and unprofessional lady treated us like “garbage” to checkout. Said that we were going to be charged only for that night and it came out that we were charged for the whole stay. She said that in case of a claim, we should address you and not them. We’ll appreciate your help regarding this matter. Thank you so much.

WiFi was down so I wasn’t able to check in, was told I would get refunded for the night I wasn’t able to stay and then never was.

The location is close to shopping, restaurants etc. the room was spacious There is a kitchenette with a full size refrigerator.

I love everything about it

The bathroom was great, and the main room very comfortable. Staff were very nice.

Our room had feces stains on the walls, along with crayon, burn marks and other various stains. Even our linen was stained and there were no replacements available. The entire property smells like people are actively smoking marijuana at all hours of the day and night. The dresser handles were broken. The sink counter was broken. It was an absolutely terrible experience.

We won't stay there again. They have kitchenettes in the rooms and someone burnt food on their stove. We had a fire alarm go off at 11 p.m. and had to walk down 4 flights of steps to get out of the building. It was over in an hour but that disturbed our sleep (and most guests just stayed in their rooms). Plus there were no grab bars in the shower and the tub was too high for me to enter (I'm very short and disabled). IF they had a grab bar I could have gotten in to the shower. Instead I had to take a sponge bath (after traveling all day). And the room was DIRTY. Blood stains on the carpet. Paint all over everything. My feet were filthy just walking to the bed. Sorry, but it wasn't a good experience at all. Did I mention that the first room they gave us was occupied and we walked in on someone in that room? The desk clerk was clueless.

Saw cockroaches in the room. There wasn't even anyone to tell before check out because their front desk doesn't open until 9am.

Disgusting, dirty, smelled horrid, no staff at night. We arrived after midnight and no one was there. It took us 45 minutes to get in touch with someone to let us in. The room we were given was filled with dog urine and feces. It smelled so bad and there were puddles of pee under the bed. When we tried to get a different room we waited an hour for an employee and no one came. We slept in the car. I had to buy cleaning supplies in the morning to go into the room, clean it and then shower. The front desk staff said no refunds and they can’t do anything. I will be reporting this to the health department. It is worse than a motel 6 or truck stop motel. Unsanitary, unsafe conditions that no human being should have to stay in.

The Room had Roaches in Bathroom and Room. But otherwise was clean! (Sheets/Fridge/Countertop/ Microwave was clean).

We arrived and were placed on a lower floor due to elevators being out of service. Once we checked into the room, my 2 year old saw baby cockroaches crawling all over the pillows and was screaming in terror. I pulled the side table out and found the rest of the roach family eating someone's leftovers. We went to the front desk for assistance but no one was there. I tried calling, but no answer. The next day I called and requested refund, which was approved. They apologized and let us know they knew about the roach issue in advance and had pest control service scheduled. They confirmed they would provide a refund. The refund never came and Expedia also declined to provide a refund. I still try to call the hotel to find out why they declined the refund when Expedia called to inquire about it, but they never answer their phone.

Don’t ever book here, property didn’t honor my reservation and I was made to find other accommodation after traveling on the road from out of town. Horrible management

This hotel was terrible . Do Not BOOK IT . waste of your money. Its nonrefundable . Do not book it

Cockroach in the bathroom. And a dead bug on the bed that made us think there might be bed bugs.

Had some weird smells, staff were really nkce but were initially unorganised when i was checking in. Room had Roaches and the bathtub was not cleaned while a peice of woord was knocked off and sitting beside where it fell off

It’ was a great place to stay the staff was very friendly the breakfast was fantastic I would recommend it to anyone going to apex or Holley springs

Inconvenience

Probably the worst smelliest condition if see. Soon as i walked in the room, i turned around and left

On check in, no lights, found the circuit breaker tripped. reset it but when turn on 1 light it tripped...Why maintenance did not fix is beyond my comprehension.

Absolutely filthy and disgusting hotel. Slept in my clothes and was up and gone asap, after maybe 4 hours of horrible sleep. Avoid this dump at all costs.

It adds to headache and they do not work with you on refund etc.

The floor in our room were dirty. There was no shower curtain, no soap, no towels. The No coffee in the room and no breakfast. The front desk was not always manned. The elevator was out of order. The floors in the halls were dirty and probably not washed in a long time. The would not recommend this hotel to anyone.

We only stayed a night of the 3 we booked found roaches in the bathroom and the desk service could have been nicer do not book here

Did place wasn’t clean and had roachs in my room

No rooms were even available after I got a Uber all the way there

The room smelled terrible of cigarette smoke

Staff had a one word answer to get back to us after talking to manager which never happened

Waited 15 minutes for someone to open up the front desk for a 1am check in arrival. Then was informed that they had no reservation for the night in my name. Then was also informed they had no available rooms for the night. Very very disappointing after driving two hours from Charlotte. Very very inconvenient for much needed rest for the next days travels. Very very unprofessional and unexpected for a guaranteed online booking from such a national online booking chain. I expect a full, unquestioned refund for such a sad and poor experience encountered as a first for this very experienced traveler. Very disappointing!!!

I did not like anything about my stay. The place was infested with roch nothing work. I felt very uncomfortable and unsafe. I booked 3 nights but only stay for one because it was too scary and dark outside to go look for somewhere else for I arrived a little late. Worst experience ever. I do not recommend this place to anyone. I did not get any sleep. I was promised a refund for the other 2 nights but since I booked through Expedia they told me i was not going to get one. Expedia is horrible as well, I feel they get people the worst deals and when things fall apart they do not refund. I will not book anything though then anymore and will make sure I tell my friends not too either

The front desk clerk was a pleasure and she had great customer service skills and was very proficient at her job.

Roches all over the room and smell like weed all day

Infested with cockroaches. No one at the front desk to ask questions or for service. Desk area was literally barred shut!

Room smells of smoke. Bedding is itchy mattress is hard and uncomfortable. Bugs spotted in bathroom.

Very dirty…bathroom was disgusting and so was overall cleanliness of room. The nightstand had tobacco remnants on it as if someone was rolling/smoking their own and the mess was left there and never cleaned up

There’s no cleaning of your rooms, only upon checkout. There are people smoking weed in front of the entrance. The halls and into the room smells like cigarettes and animal urine. It’s in a great location but needs better control of what goes on throughout the property and a better cleaning program.

I do not consider this a hotel as people actually live there. Section 8 homes. The place and the room didn’t look anything like the advertisement. People were walking up and down hallways until almost 2:00 am if not later. We wouldn’t have stayed, but I would have lost my $$ for the room. Never again, at any one of their hotels.

This hotel was awful. There was trash around the front and back entrance. Both trash cans were overflowed. When you enter the front foyer, it had an awful smell. The front desk attendant was not customer service friendly at all. Because of the lack of cleanness, poor customer service. I did not stay at this hotel and lost my entire money because of it. I am completely speechless. If you are looking for a clean, decent hotel, RUN.. this one is NOT it.

The pictures are really different from the inside lots of actual people who live in this hotel smells like Marijuana loud kids and bugs crawling out the sink