InTown Suites Extended Stay Anderson SC - Clemson University

Only thing I can say positive about this place is convenience of location and the lady at the front desk was extremely nice and helpful. With that said the entire building needs MAJOR UPDATES! Easily 20-30 years of patch work to just maintain to keep this place open. Do not be fooled by the pictures they post of the rooms like I did the picture has to be from when they first open

They did not have my reservation! Enough said.

I was unable to even stay due to the very very rude general manager. She called the police on me for nothing. So because she didn't want to do her job. She told me i had to check in by 6, the site says before 7pm. She asked for all adult IDs that were staying in the room. I've never ever heard of that. What if the other parties had yet to make it into town? Then I asked could she edit it for me and my daughter, she said she couldn't do it. She gave me the absolute hardest time. Even after telling her my home was shot up. I have video proof of her unprofessional conduct. I've never wanted anyone to lose their job because everyone had a bad day. However, her actions were inexcusable and unwarranted. Then to think, she is the general manager.

Don't know after I booked a room one week in advance when I got there they say they didn't have any rooms

After we told the front desk we had bedbugs they came and kicked us out 2 days later bc they said the bug man was coming and he never showed not to mention how filthy the room was.

the hotel is an older hotel and it shows. the room looks like it hasn't been updated since the early 70's. cabinet door were missing or broken. the lamp shades on all lamps have not been cleaned or dusted in what looked like years. They say they are updating the rooms but not sure what their plans are. the hotel says for extended stay, but the only things provided are limited. The second room I was in had an updated vinyl laminate flooring but that was as far as the got. shower water was controlled for temature and was barely able to be called warm.

We watched hot air balloon Sunday , after walking to the park.

They should clean weekly but they never come Doors are broken The couch is filthy The carpet has old hair from other old people

Dirty and Bugs

We brought our dog because it was a “dog friendly place”. We were charged for our dog, but were kicked out after the second night. No refund. We were charged for the dog because it was not a service animal after checking in and staying for multiple nights.

Great for our overnight stay!

The room was not clean at all. There were stains and even a few holes in the wall. The carpet was old and nasty and had holes in it. I will never stay here again. I usually don’t leave reviews but wanted to warn people about this hotel. Don’t stay there!

I just love this motel

The room was ok, did not have anything in the kitchen, nothing to cook, you have to take everything. When I call the front desk they said that they took everything out a 18 month ago. I told them that is not explained in the page, and if is an extended stay should have everything. The didn’t care, The reception open at 11 am and close at 7 pm. Not convenient. We did not like it.

Everything was okay other than the heat not working.

The staff kept a smile an was super friendly especially the lady name Mary she was very sweet

There was no room!!!! Remodeling going on, why did you have your website up & let people book rooms, poor service!

It was clean and comfortable

Did not stay

Hateful hateful never been treated with such hate and rudeness

This is the worst hotel I’ve ever stayed in. First thing when I got there I was told that I didn’t have a reservation second they finally give me a room. And I was there for two nights. No one cleaned the room, no fresh towels. When you call for assistance they tell you their coming and don’t show up. The tv was on one channel Fox News I asked for a remote and the brought me one without batteries. Hotel for hell.

The best place to get some rest

Needs a lot of upgrade

Its a good place to rest

It was absolutely boring and the people sucked

The day I arrived to check in they told me there was no rooms available!!!! What's the point of a reservation

Didn’t have power in my room. I got moved to another room and didn’t have hot water.

Pro: - Very friendly staff (typical southern people) - simple but clean room - bed is comfortable, sheets/cover/pellow are low quality materials. We always bring our own sleeping bag with us - so, it does not bother us. Comparing to other motels at the same (or even higher) price level, this place is much much better!!! - Full cooking place (we didn't use it) - With a corridor (haha - very important to us) - Very convenient to surrounding places (civic center, movie theater - must go, shopping mall). Con: - not spotless clean - better to bring your own shampoo (if you have long hair) - have to call the staff if you check in off hour - you can smell the food in corridor (again, it does not bother us much; the odor in our room is ok). With this price, I think it is not bed.

they claimed I didn’t have a reservation when I showed them the number they were booked full all of a sudden

I was called a liar was ck in 9:25 pm had car trouble paid cab 45 plus 8 bags suitcases staff hotel staff very very rude had conformation number but no room they said

The hotel was fine. My reservation from Travelocity could not be found when I arrived.

Excellent value. Large room with full kitchen. The room was spotless. Positively will return. No real complaints.

Horrible experience. Have no pots, pans, or nothing you need if it is long-term stay. Who travels with this? No housekeeping. Bring your own tissue, towel, and wash cloth. Only thing that was pleasant was the check in staff. Tried to check out and waited over an hour pass office hours.

Check in was at 3pm and was not able to get checked in until closer to 4pm due to the rooms not being cleaned in time. We had booked the room for two nights but decided to leave early the 2nd night after finding a cockroach in our room. We are waiting to hear back from the General Manager about a possible refund but at this point have been told that they usually don’t offer refunds. I would not recommend this hotel to anyone.

The InTown suites is badly misrepresented on the internet. The pictures of the outside does not match what is on the inside. I was told that my room would not be cleaned until the end of the week when I check out. I Had 2 bath towels and 2 face cloths for the week. I was in room 129 and woke up during the night and roaches was crawling all over the counter and stove. I complain to the manager on duty the next day and was moved to room 130 which is in dire need on painting and it had a mysterious odor. I will never stay at this facility again and the only reason I stayed because the on duty person said that he couldn't refund my money. This was an experience that I will never forget in a bad way!!!

Great location! Close by shops, markets, and Clemson University. I would stay here again.

So bad we left for another hotel. The condition of this property is so bad I'm amazed it's in operation. Looks clean enough from the street but then it goes south in every possible way. Too bad because Anderson desperately needs extended stay type hotels.

Won’t take payment for 2 days? Needed to pay each day and they wouldn’t just use the cc they already had after checking in? Just stupid. Pointless. Pain in the ass. Furniture is super old , rundown, bad. Don’t stay here.

Great staff, great location and views, rooms under construction so doing great for the hassle it requires

Horrible Hotel. Room was gross the refrigerator made random noises that sounded like an alarm going off in the middle of the night. No sheets for the fold out sofa bed and no staff to be able to request any. The soap in the bathroom had been recycled. Their were stains on the sheets and sofa. Their was no staff to check in or out of hotel. People were sleeping in the parking lot. My family felt very unsafe. Ridiculous experience.

The day i was to check in, i knew i was going to be getting there late. I tried to call the front desk over 15 times, over 5 hours while en route. No one ever picked up, and i couldn't even check in for a room that night. I had to stay somewhere else. The next day i attempted again to check in and the office girl showed up late, ended up saying they cancelled my reservation and then tried to charge me more for less days. On top of all of that, their common areas were severly dirty and sticky, trash bags sitting out overflowing, the air conditioner was hanging off the wall and i could see directly through to outside. After all of that, i ended up booking at another hotel for the week stay. Absolutely trashy hotel, and the staff didn't care one bit.

We used this place to accommodate our bus driver for a large group. Roaches, no overnight security and noticeable marijuana smell on certain floors and areas. We moved our driver after one night to a different hotel.

The staff was very helpful and friendly. The accommodations were clean and comfortable.

Best place to stay if ur wanting somewhere to stay and it be close as possible to a"home"setting. Friendly & clean service.

Not quite a prison but most of the guests and staff are probably acquainted with one. This must be where the county houses the victims of domestic violence or halfway house parolees who can't make it on their own. Truly, a home for the profoundly dysfunctional members of society whom life has dealt a cruel hand. Don't ask for anything, like ice or a fresh towel, because the staff has no access to anything and no resources under their control. The room itself isn't HORRIBLE, just low rent and sad, but the operations and maintenance are truly abominable. The business model is housing county populations and spending money on retail traffic or walkins isn't going to happen. If you like the sounds of frustrated, uneducated inebriated citizens and desperate screaming children, you'll like it here. A week here seemed like a month. Luckily, there is liquor store and hard drugs across the street.

There was nothing to like. After 9 pm there wasn't anyone at the desk and if you called the front desk NO one answered! The bed felt like a trampoline. When on of us moved the other went bouncing. Pillows were non existent, no hair dryer. The tv was a nice one but you couldn't watch it from the bed because it was on the same side of wall as the side of the bed & couldn't pull it out from the wall! I wouldn't tell anyone to stay there.

My husband was not able to check in evwn after we had paid online without me being present. Wehad to pay for another hotel. Staff was RUDE!

How do you not have a night shift staff member to check in customers. That is crazy

Quana was awesome. However, 3 of the 5 days our room was not tended too and it was supposed to be refreshed daily. We had to take the dirty towels to the front desk to get new ones. I asked for 3 extra clothes hangers amd never got them. Asked for 2 extra wash cloths and never got those either. Upon walking in the smell of cigarette smoke is horrific. Gratefully our room smelled clean.

Older, no ice machines . Looks like they are taking in money and putting none back in to building

I reserved a 2 bed suite for 2 adults and an 8 yr old a d they put me in a 1 bed suite. When i brought this to their attention, i was told they were fully booked and they didn't even have a rollout to put in here for us. We ended up having to sleep ACROSS the bed so no one needed to sleep on the floor.

The staff was great! The hotel was not very clean and definitely could use major renovations.

1) The carpet in the room was full of disgusting stains 2) The knob was missing from the heating/air unit - making it difficult to adjust the settings 3) The draperies were falling down 4) The bedside table was dusty and dirty 5) The smell of smoke was nauseating 6) We were awaken by the sound of power washing outside at 7am

It was all good. It was a fair value for the price.

Staff at the front desk were very nice and helpful. The room was okay but the microwave was dirty and broken. The coffee pot was too small for the unit and wouldn’t fill the pot. It filled all over the table lol. Get what you pay for.... halls smelled of marijuana and it didn’t seem to bother most of the people who stayed there. Not a good place to stay with your family and kids.

Room had an odor overall. Not horrible but took some getting used to. It was nice to have full kitchen and utensils (plates pots pans) in the room already. Staff was extremely nice upon check in and check out. Room seemed like it was quick cleaned but not bad enough to complain during visit.

Minus: TV & remote problems. Maintenance said low volumn was normal (not true). Remote not programmed. No hot water for shower 2nd day. Water never really hot. On cleaning day (once a week) maid banged on door at 9:10AM -- would not come back later. Poor flat bed pillows. Vending machines missing for months. Stale odor in room.

We had really bad neighbors who did nothing but smoke pot and play very loud music all night.

Asked for extra pillows, never got them. Had to practically beg a clean bath mat, never got that either. Non Smoking, yet that's all you could smell in the hallways and entrance into hotel.

I liked the spaciousness of the room. I wasn't expecting an extra pullout bed. Some of the appliances were rusted over and I didn't care for the cigarette burns in the couch or the floor however the room was clean and the staff was nice.

Money lost! We never stayed in the room due to the noise and commotion of the people that actually lived there.

The staff was very nice and helpful. I would stay at this property again at a future date.

It has a great location, close to restaurants and stores. From the outside it has a good look to it and had me thinking I'd found a great hotel for the price compared to others but from the time I checked in to the time I got to my room I started having second thoughts. I go through the lobby to check in and the first thing I hear is this guy practically begging for an extra pillow and a trash bag. The desk clerk brings her kids to work with her which is strange and lots of screaming going on. Fast forward through that, I get to the room and all the lights are on including the air condition which was fine but apparently the air isn't getting as cold as it should I turn it down low as it'll go and two hours later I'm still sweating. Go up the road to Target to get a few things and when I come back my room key doesn't work, phone has 10% battery with charger locked in room. To make things worse front desk was closed and had to search everywhere before I finally find a after hours number to call while my groceries are spoiling he comes and lets me in to my room. Long story short save your money and go somewhere else theres better places for less money trust me.

ok to stay. hallway smells strongly of smoke apparently more characters are needed here.

Not like, You have a sign on the bathroom sink about water conservation but, the toilet is running water all the time. Shower curtain is a joke, the way it's installed and too short. Other than that my stay was reasonable pleasant. My room number was 325

Complete place smelled and the room was infested with fleas

Desk person quickly moved us to second room: but it had no couch, with microscopic bathroom, without a shower curtain. Desk person did quickly get us a curtain.

Nice getaway. Home away from home

Don't stay here expecting house keeping to come by with clean towels and bathroom tissue, if you want it you have to go to the front desk to get them. Need waste basket emptied, tie it up and leave it in the hallway

Very clean hotel and room. Comfortable beds. Room had everything needed for a pleasant stay. The staff was super friendly and efficient.

staff never easy to find during the day. Impossible at night even calling# given no reply. Towel rack on toilet back for 3 days.

The staff was pleasant room was clean fully furnished and pleasant. Very close to everything: dining shopping etc. Other hotel goers were a little loud. But over all great experience

Arrived at 8 pm. No one was at the front desk to check us in. Called after hours number no answer. Called corporate office they could not help. This is a dump that has basically turned into an apartment.

Overall, this place was decent. It is in need of some cosmetic upgrades and the front desk needed to be open longer. We told housekeeping not to worry about cleaning our room and they listened to our request. There was a smell of pot coming from the first floor, but it didn't bother us since we were on the second. The staff were very friendly.

Start with check-in... nobody at the front desk when I arrived. Smelled like marijuana as soon as I entered the hotel. Only had me down for 1 of the 2 rooms I reserved. This happened to several people that I spoke with staying at the hotel. The person at the front desk was very difficult to understand - American but did enunciate words. The front desk attendant kept blaming Expedia for the problem. Accomodations... No bedding for pullout. Couldn't get bedding because they had no night attendant. They told us they would be back at 11am the next day. TV remotes did operate the Tv's. One person in our group actually had holes in their walls where the TV's once were - no TV's in their room. This is the short version of the terrible experience. I stay in many hotels through out the years. This is by far the absolute worst experience I've ever had. It really isn't even worthy of me commenting on it because you can't give a negative rating here.

Great stay but the tv is in the wrong place not facing the bed

I wouldn't know how my room was. I never got in. I rushed over to check in before 9. Tested my key and it worked. I opened the door, didn't even walk in. Got there again after 9, this time with the kids after a swim meet. Key didn't work. At all. It was never near my phone or wallet. Called the after hours number and left 2 voice mails. Never heard back, even now over a week later. Had to get another hotel.

.clean home away from home

Every night smells marijuana I don't know if the staff were smoking pot or gues plus no staff working a night time at front desk

There was no night clerk. I never got to even go beyond the entrance, after I had pre paid for a room I didn't even get to use. No one answered the number that was provide even after an Expedia rep called.

Extended stay lodging that I used as a hotel. In this case, probably a mistake. Stove, fridge, sink, etc. in room. While outside of building looked new, my room seemed a bit dirty and older. Bed was not particularly comfortable and pillows seemed full of dust. Front office was closed when I left at 7:30am each day, so if you need something, your on your own. Even though I stayed multiple days, no maid service at all - maybe to be expected in an extended stay. Location is off the beaten path but not far from restaurants/shops. For hunters/CCH: no guns allowed in building.

Friendly staff!

My reservations were canceled while en route after much arguing on the phone and demanding to speak with the manager by the time I got there was re instated. The hotel wanted to charge more per room and they did canceled other people. My parents room had dirty sheets. There is no employee there at night. Will not stay at any of their hotels again.

Unfortunately, noise level within the room (from above, drip in air conditioner, and the hall) prevented sleep.

Arrived at 7:15, so had to get key from lockbox (front desk closes at 7 pm on Sunday). There were a few staffers in the corridor who were smoking, which didn't bode well. The room itself was fine, but it reeked of stale smoke! We were stuck, since the desk was closed. Had poor sleep and headaches due to the smoke. A secondary complaint is the lack of a hair dryer in the room

Good for work... kitchen. Don't have to eat out all the time. Bed needs a memory foam topper. Killed my back. No counter space in bathroom, very little in kitchen. Only clean room and give you towels once a week. bring your own.

This hotel fulfilled our need of some place to sleep while visiting family. Room was clean. We knew about having only weekly cleaning before booking. The bed was comfortable.

gangbangesr all over front door did not stay did not want to get killed

When we arrived there was no one there to greet us, a maintenance person went to look for someone to check us in, he never turned on a light, just asked for my ID and gave us the room information. The hotel smelled of cigarette, wasn't very clean, and the room uncomfortable. The bathroom is tiny, the mattresses not very comfortable, and when my husband went to make coffee the next morning, the filter was left inside and was moldy. There was no one at the desk when we left, we just put the room key under the closed reception gate and left. I would only recommend this if you don't have another choice and the only upside is that it is close to restaurants and Clemson.

The bed was not comfortable, it was warm in the room and someone had been smoking in it. We could tell immediately upon entering the room. Also, no one on duty when we checked in or out.

This was the worse place I've ever stayed. IT WAS NOTHING LOOK WHAT IS ONLINE! It smelled horrible, and looked like some old ran down apartments that should be shut down and remodeled. The walls in the room was marked up and dirty, the tv's in the bedrooms didn't work, the stove was nasty, the shower made a loud noise and on and on! Despite how disappointed I was in the room, the young ladies at the front desk was nice and did their best to make it right.

Odor and not real clean. Maybe OK for long term contractor

If you want peace and quiet are a place to stay without bed bugs this is not the place to stay. if you are staying just a few days just know you don't matter to these people i ask for help with the loud noise banging an the on going of the doors being slambed i called the manger in was told she spoke to someone then when it didn't stop i try calling again to no answer so when i found her she barely wanted to talk to me in when she did i was informed that i was only there for a week in the people above me had been there for month's in she didn't have any rooms to move me to, an if i didn't like it i could just leave so when i try to post what happen on my facebook she called the police on me in had me removed in told me i couldn't get any money back for the 3 days i had left. wow, if this is the way people in the south behave i'm glad i live in N,Y. SERIOUSLY. In what what really crazy i had to sleep on the floor because every time i got in the bed i would start to itch it felt so bad. Thankfully i had some where to go after she called the police on me and took my money. Didn't give me a change of sheet's I had to wash them my self. wow how RUDE! You have been warned you would be better staying in a box under a highway then staying here at lest no one would try to call the police on you and take your money.

Really nice hotel except I had very bad neighbors . I could not sleep with all the noise. Doors constantly slamming, people constantly knocking on their doors. I was wondering if they was selling drugs over there. Besides that I like the hotel. ..

Good location, comfortable. Kitchenet was very nice but didn't like coffee provided.

We stayed here Christmas Eve and Christmas night. We got a call about an hour before check in asking us to get there early because the office was closing. Luckily we were close so we were able to get there. We asked for some extra towels since our room wouldn't be cleaned and were told no, only two towels per week. They told us they had had a pay laundry we could use to wash the towels. The room was ok. The television was not viewable from the bed. To watch tv you had to sit on the uncomfortable chair.

Will not stay here again. This hotel is In need of major upgrades. It's very basic. Smells old. Has no counter in the bathroom. No dressing mirror. Room very small. Carpet needs replacing. The only time I saw an employee was when we checked in. Office was closed otherwise.

Clean and comfortable studios conveniently located yet quiet...great little kitchen area with full size refridgerator and 2 burner stove top...nice to be able to cook and store left overs....nice pool area....staff friendly and accommodating ....second floor studio had peaceful treed view...great to have elevators and luggage carts available....

No one there for Sunday Ck out

The A/C unit from upstairs was dripping down on our unit (outdoors), and was annoying...solved by putting a towel on our unit to dampen the sound.

Well worth the price, but if you are looking for luxury or lots of amenities, this may not be your choice.

The hotel was soaked with cigarette residue (smell) anywhere you went. The bed was ultra firm, good or bad depending on preference. The worst part by far was the cold shower. Waiting for shower water to heat up for 5 minutes before sucking it up and taking a freezing cold shower. I just hope the renovation they are gearing up for can redeem this place.

O K

I booked a non-smoking room, the room was heavily filled with smell of smoke. Reported to staff to change rooms and was told they only had a handicap room left, which was fine but had a strong musty smell. Clerk at front desk offered to spray which room i chose with febreeze. I chose the musty room over the smoke room. Staff was friendly and helpful. Location was great. Room was clean despite smells. However, no housekeeper reported to our room daily. We had to ask for towels daily ourselves. Lobby closed at 10pm and no staff on duty..just on call. It did have a pool and wifi. Overall, It was a place to sleep and served its purpose.

Nasty hotel