La Quinta Inn by Wyndham Amarillo West Medical Center

This is the most disgusting, filthy, run down hotel I’ve ever stayed at. The floors, walls, and bedding was absolutely filthy. The sink had fallen from the bathroom vanity and there was a 2” gap where you couldn’t even turn the water on without the water going on the floor. Big ole clumps of hair all over the shower walls. Checked in carried all luggage to room to stay 2 nights and as soon as I saw how dirty the room was went to check right back out and they wouldn’t refund me the $305 spent to book for 2 nights. Please see pictures and they don’t even show the extremes of how dirty this place is. La Quinta should be ashamed of this location and having their name attached to it. Stayers beware of this one!!!!

Satisfactory

This is not what I would call a typical La Quinta property. Looks like they might be getting ready to refurbish it by all of the container boxes in the small parking lot. Our bathroom has serious stains in the bottom of the tub (huge orange) The duvet covers both had lots of stains. No garbage can in the room or the bathroom?!! The bathroom did not have a fan for showering or other things. The lighting for the sink area was more like mood lighting. Outside the cement stairs were decrepit and some had even been replaced with wooden steps that were at different heights!!! Just a NOT for La Quinta don’t stay here if you can afford it. The pictures are not from this place.

Room that was confirmed at booking not available when arrived, given one bed for two guest. Broken toilet, open sewer line coming out of wall in room,plugged bathtub drain, roaches, many safety an health hazards, No parking available due to excess 40 ft containers.!, Do not bring children, very unsafe in rooms and outside areas of building.

Omg, worse hotel ever! The room was completely filthy, the sheets and comforter were stained with God knows what! The closest was unusable, the pole was broken! The bathtub was stained and rusted, had to stand on a towel to take a shower! The shower curtain was from the ‘80s and hadn’t been changed since then, was moldy and disgusting! Do not waste your money and stay there, never again LaQuinta 😡

I've stayed in impoverished countries abroad and this place is disgusting. I asked to be transferred or a refund and no compensation or transfer to the other LaQuintas in Amarillo. I have pictures and Jay the desk manager and Laquinta cust service refused help. I called Amarillo city inspectors over pools and inspections and let them know the pool wax like dirty toilet water w no chemicals at proper levels and unsafe to swim in and super cloudy and milky looking. It was so bad I left a day early and will never stay at LaQuinta again and Jay at the front desk was rude and was like tough luck, deal w it so I am. They offered services but made no effort to have adequate staff. Even soap dispensers for showers empty. Don't ever go.

Stay away from this hotel! It looks NOTHING like the pictures and it’s in a bad area! I booked it while we were on the road just to sleep a couple of hours because it looked decent but once we arrived we were shocked! We were hauling another vehicle and they had shipping containers on the whole side parking spots so there was no where for us to park. When I went to check in I let them know and if they could just cancel it so I could go look else where and the manager pretended he would help. He made me wait an hour just to offer for us to park behind the Waffle House. I let him know I was not comfortable with that and he just said he couldn’t cancel it. Customer Service with Hotels.com tried to get it refunded but the hotel again did not approve it because “the parking was not far”. The area is very sketchy and we should not have to park our vehicles in a different property! We never checked in or even saw the room, but from the looks of the outside, they were probably just as bad on the inside! The front desk girl was very helpful and tried to assist the best she could, it was the manager who was the issue!

Would not recommend

Building and grounds were in need of minor repairs due to age and use. Room was recently remodeled. There were two refrigerators in the room. One was a regular size for home use the other was the smaller version found in motel rooms. Some of the plumbing was exposed in the living area probably due to remodel. The room was quiet and comfortable. Price was fair.

Good

The room was so dirty the beds were dirty. I don’t blame the employees they were kind. I would never stay there again. Not one part of the room was clean from the bathroom fooor to the sheets. Absolutely disgusting

Property is very dated and looks dirty. The shower was gross. We slept for about five hours and got out of there!

The location is great with the Waffle house next door. The front desk we're very polite and welcoming. The vending machines were only in the front lobby and most of them were completely empty.

Superb

Room was clean. Air conditioner very loud...lots of rif raf thru the evening. Ice wasn't working 😕

All

You can expect horrible customer service at check in but very nice at check out. The place is disgusting. A ton of mold in the bathroom. The bathtub had mold and build up. The doors to the bathroom look like years of filth buildup. All around GROSS. You will get better sleep in the back seat of your car.

The place was falling apart at the seems. The new girl at the front desk was nice and helpful, but I have since noticed that they kept the $50 deposit, despite the fact that we left the room spotless and it had a TV that didn't work, plus no batteries in the remote. On our way back to the front office to address these issues, we heard screaming from another room that sounded to us like a domestic violence situation. We did notify the staff of this, but sadly I do not think anything was done about it and we could not identify which room exactly to follow up ourselves. The beds were hard as rocks, and the bathroom was dusty and clearly not maintained. We both woke up sore the next morning. After feeling like the management disregarded us, robbed me of the $50, and the overall unpleasant stay, we will DEFINITELY NEVER RETURN. 0/10, would not recommend to my worst enemy.

I chose it based on the medical rate and the reputation of La Quinta. This is managed by Wyndham and standards have slipped. They double booked my room and when I went to the room, other people had already left their belongings in the room.

The front desk lady was very nice and personable. The room on the other hand was one of the worst rooms I had ever stayed in. The A/C sounded like a jet plane preparing for takeoff every time it turned on and sounded like a plane preparing for landing when it would shut off. The shower was absolutely horrible. I was scared I would not get the soap out of my hair…and I’m bald. The microwave sounded as if it was about to explode whenever you hit start. The floor was not clean at all. I took my shoes off after arriving and could feel the grit. My feet were completely black after walking from the bed to the bathroom and back. Breakfast was lacking. The waffle maker had burnt waffle residue caked to it both mornings we went down for breakfast. 2 out of 10. Do not recommend.

Good

Do not stay here! This place is an absolute dump! It’s dirty, the smoke alarm was missing in my room, the railings on the walkway were rusty and not safe ! The “breakfast” was a joke (luckily there was a Waffle House next door). It’s overall just disgusting. The absolute worst La Quinta I have ever seen!

The breakfast was very basic we did not eat because it did not look too good. Our biggest concern was that the elevator was in the middle of the hotel which is a very large hotel so we we're not directed by front desk that we had to park in the correct spot so we ended up having to walk quite a bit of ways to get to the hotel and then quite a bit back to our room I have three kids so it was very inconvenient

They gave away the room...

Nice staff, very clean

Good location near highway. Had a mini fridge. Room was dirty. Floors were very dirty. My feet black from the dirt in the room. TV didn’t work. Not recommended and would not stay again.

Good

The bed was nive 1st room we found a pair of dirty panties and nightgown in the bathroom so it was not cleaned. Second room we got moved to smelt like smoke and that bathroom was also dirty. Staff didn't apologize or offer anything from the bad experience

I didn't feel safe. I wasn't confident the door was secure. Seemed like one good kick and it would come down. I heard people outside off and on all night.

Passable

First off we arrived it was raining I went to check in and right away the young lady told me it was her first day the check-in went okay with exception of the fact that it was not explained that I needed to pay a $60 damage fee so we did checked in and was informed that the elevator is at the end of the building on the outside keep in mind it was raining we're seniors of four seniors so after that we tugged our luggage on the dolly down through the rain to the end of the building up the elevator back down the building to the very front to our room to find out it was not what we rented we wanted two queen beds we got one full and one Queen I said no I went back down had to go all the way back down to the building take the elevator back down and go back down to the office to rearrange getting another room in the meanwhile management came to my wife and other associates with us and took them to another room on still on the second floor for seniors so we went into the room it was very filthy mold in the curtains mold in the bathroom dirty around the edges it was just really not what we were looking for after that we went to check out the next day they informed me I wouldn't get my $60 back until they checked the room and send it back in a few days I have received the $60 back the stay was very uncomfortable the room was hot and cold hot and cold all night long I would not recommend this hotel for any family that is traveling with children I am a kidney transplant patient and I wo

There was nothing unique about this property. For years I have stayed at La Quinta hotels as one of my first choice, but this one was one of the worst. Sheets were stained. Water from shower dripping all night where I couldn’t get some sleep. The door had the latch broken and dirty ironing board. Room service knocking at the door early in the am when checkout time is at 11 am. Spoke with guest agent at the front desk about the worst experience. She said trying to justify the early knocking is that the room was going to be remodeled. But why have it in service to book online if they are having issues and repairs that need be done. That is the reason I have it a terrible rating. Never again. Oh! And pictures are deceiving.

Definitely an older facility. There was what appeared to be blood on the shower curtain as well as the bathtub so nobody wanted to take a shower. There was no ice bucket in the room. On a positive note, the beds were comfortable.

The metal banisters on the stairs up to it room are rotting and need to be replaced. The beds were harder than I like.

The bed cover had stains and burn marks. Room was overall clean. That people didn't pick up after their dogs. I stepped in poo. It is all over the grass.

Very good

NA Couldn’t give us a refund

Weird smell in room. Noisy fullsize fridge in room for some reason. Place could use new towels and sheets and a general spruce-up.

Nothing. The room was disgusting with pee in the shower and all over the toilet. Bugs on the floor and bed. Stains on bed cover and hair on the pillow. Milk in the fridge. It was the worst hotel room ever. My wife, my friend, and I were in the room less than ten minutes after we hiked up the four flights of stairs. The location had two flights of stairs for advancing to each floor. When we finally got to the room we were disgusted to find pee in the shower, on the toilet, hair on the bed pillow, cockroaches on the floor, milk in the fridge, and some small bug in the bed. I would like a full refund. Then the hotel had the audacity to double charge me their accidentl fee. They charged me $138.95 and an additional $50. When the agreed amount was $88.95.

The room cost way more than it was worth. Plus, they tried to tack an extra $50,00 on later. TWICE!!!

The room cost way more than it was worth. Plus, they tried to tack an extra $50,00 on later. TWICE!!!

Nothing Pictures on the website didn't represent the actual property. it looked like trash hadn't been picked up in months. The place was filthy. I'd never stay then again. There were no glasses or cups in the room and full sized refrigerator that took up most of the room like it was being stored there??

Nothing. The room was disgusting with pee in the shower and all over the toilet. Bugs on the floor and bed. Stains on bed cover and hair on the pillow. Milk in the fridge. It was the worst hotel room ever. My wife, my friend, and I were in the room less than ten minutes after we hiked up the four flights of stairs. The location had two flights of stairs for advancing to each floor. When we finally got to the room we were disgusted to find pee in the shower, on the toilet, hair on the bed pillow, cockroaches on the floor, milk in the fridge, and some small bug in the bed. I would like a full refund. Then the hotel had the audacity to double charge me their accidentl fee. They charged me $138.95 and an additional $50. When the agreed amount was $88.95.

Pictures on the website didn't represent the actual property. it looked like trash hadn't been picked up in months. The place was filthy. I'd never stay then again. There were no glasses or cups in the room and full sized refrigerator that took up most of the room like it was being stored there??

Didn’t use Nothing

Didn’t use Nothing

Good location, easy to find, most staff was friendly Booked 3 rooms... 1st room was nasty dirty. Gave us another room. 2nd room was fine until the toilet overflowed at 11 pm. Got another room, but staff seemed upset or like it was my fault. Charged $50 more for each room when we checked in. Then charged another $50 {separate bill) which was refunded at 11 am, as promised. Had to wait a few days for the 1st $50. Laquinta is normally my choice for hotel when I travel. Disappointing this time.

Booked 3 rooms... 1st room was nasty dirty. Gave us another room. 2nd room was fine until the toilet overflowed at 11 pm. Got another room, but staff seemed upset or like it was my fault. Charged $50 more for each room when we checked in. Then charged another $50 {separate bill) which was refunded at 11 am, as promised. Had to wait a few days for the 1st $50. Laquinta is normally my choice for hotel when I travel. Disappointing this time.

Sheets had holes in them, towels were stained/dirty, shower curtain was nasty, there was dog crap on all grass areas and worse in pet walking area. You could hear people talking outside all night long.

Water in tub leak, tub not clean, water leaking from fridge

Staff was nice Room was dirty

Not clean. Stairs in disrepair.

Room was dirty

Friendly staff, breakfast Water in tub leak, tub not clean, water leaking from fridge

Worst property ever seen

My room was very dirty dusty. Items in dis repair, curtains, microwave missing the glass turntable, wood scratched. It was very noisy, dogs barking, people moving around at 2 / 3 am.

Filthy room open holes in the ceiling trim around door was loose old fixtures toilet did not flush correct and I felt unsafe in the hotel, we left after and hour and went to a Marriot property .

Left This has been the worst hotel I’ve stayed at. Me and several other customers had multiple issues with our keys. They changed our room because of double booking issues. After waiting for over 30 minutes we are finally able to enter our new after a long day of driving only to find the room is disgusting there is hair on the bed sheets the shower has a constant leak and they downgraded us from 2Q to 2Doubles. Went to the desk and after an hr convinced them to give us a refund and left.

Room had terrible odor. TV did not work. Stains on sheets. Rusty door hinges in bathroom. Older hotel disguised online as new and updated. Very disappointed. But since booked online, no refund policy.

Very good

This has been the worst hotel I’ve stayed at. Me and several other customers had multiple issues with our keys. They changed our room because of double booking issues. After waiting for over 30 minutes we are finally able to enter our new after a long day of driving only to find the room is disgusting there is hair on the bed sheets the shower has a constant leak and they downgraded us from 2Q to 2Doubles. Went to the desk and after an hr convinced them to give us a refund and left.

Did not like my stay Shower was rusty and dirty, TV didn’t work correctly. Hair dryer was broken and dirty, location was bad there was a fight outside, elevator was dirty and smelled like urine, room key was disconnected 30 min before check out and couldn’t get back into my room or the side door for the facility. Overall this was the worse stay with La Quinta ever

Did not like my stay Shower was rusty and dirty, TV didn’t work correctly. Hair dryer was broken and dirty, location was bad there was a fight outside, elevator was dirty and smelled like urine, room key was disconnected 30 min before check out and couldn’t get back into my room or the side door for the facility. Overall this was the worse stay with La Quinta ever

The bedding and towels were badly stained. The bathroom was in bad shape. Chips all over the tub and shower. No plug in for the phone charger near the bed. The neighbors had dogs barking late at night and started again in the early morning. If you can handle gross, the price was ok.

This is an old hotel. They are trying their best to renovate. The breakfast lacks a lot to be desired.The room was clean and the bed was comfortable. Pets are very active at this hotel with barking included.

Room was clean bed wad comfortable. Breakfast was subpar, outside was dirty some places smelled of urine, felt unsafe, 1st room they haf us in had a broken window looked pryed open and locks were broken.

Location Out dated

Breakfast was subpar, outside was dirty some places smelled of urine, felt unsafe, 1st room they haf us in had a broken window looked pryed open and locks were broken.

Location, dirt

Location Out dated

It was not clean at all. Terrible neighborhood. Staff was not friendly or helpful.

Exceptional

Accesible to Location, dirt

Nothing It was not clean at all. Terrible neighborhood. Staff was not friendly or helpful.

Upon checking in the hotel was older and you can tell but my husband and previously stayed there and that is why we booked. The room had a horrendous smell and with the wood flooring it had to be coming from the walls. We did not even unload anything, we checked out and found another hotel.

Nothing. Coming from a long drive around 12am on the road. Where do I start. The towels were dirty, dirt on one and looked like a booger on another one, good thing there's more than one. The floors were terrible, they were coming up off the sub-floor and hadn't been mopped in who knows how long. Stains in the tub. Mold on the shower curtain. Dead bugs. The bed made me nervous...with good cause, woke up with bites all over my back, not bed bugs but definitely something was sleeping with me. Breakfast - I should have eaten somewhere else. Had a waffle and left. I didn't trust the eggs or anything else that had to be cooked in the back. Orange juice as a florescent in color, maybe radio-active. I had water from my bottle. The worse La Quinta I have stayed at. I could probably write a short story with the conditions inside and out. Beware and stay away.

Exceptional

Nothing. Coming from a long drive around 12am on the road. Where do I start. The towels were dirty, dirt on one and looked like a booger on another one, good thing there's more than one. The floors were terrible, they were coming up off the sub-floor and hadn't been mopped in who knows how long. Stains in the tub. Mold on the shower curtain. Dead bugs. The bed made me nervous...with good cause, woke up with bites all over my back, not bed bugs but definitely something was sleeping with me. Breakfast - I should have eaten somewhere else. Had a waffle and left. I didn't trust the eggs or anything else that had to be cooked in the back. Orange juice as a florescent in color, maybe radio-active. I had water from my bottle. The worse La Quinta I have stayed at. I could probably write a short story with the conditions inside and out. Beware and stay away.

Dirtiest hotel I have ever stayed in. There was a dead roach on the floor.

Literally didn't even check in from the moment we drove in parking lot you could tell the property was unkept dirty. There was a issue with another person that was checking in and several people waiting. I just got a bad vibe about it. another couple came in and left after just a couple moments, that's when I decided to leave also. I had already paid for the room online, I would rather pay and leave than feel uncomfortable!

Nothing Dirty sheets and the area smelled of feces

Exceptional

Nothing Dirty sheets and the area smelled of feces

The room we stayed in the doors had black marks all over them like someone was trying to kick them in the lamp by the bed was misisng the plug, it had a buring smell in the room also the bedding was stained

Bathroom tub needed to be replaced looks like 10 years ago. I had crackheads smoking out sitting in front of my room on the sidealk at midnight and at 5 am. I assume they had a room there but don't know. Room was spacious and pretty nice, but I wont be back.

Nothing Bathroom door wouldn't close, tub disgusting and water pressure beyond terrible. Floors dirty. Worst night stay

Bathroom door wouldn't close, tub disgusting and water pressure beyond terrible. Floors dirty. Worst night stay

The room/floors were dirty. The bath tub was stained. The shower curtain was gross. The tub would not drain. Turned on the hot and cold water, turned on the shower and it only put out the cold. Had to turn the cold off to use the hotvwater. Pipes sticking out of the wall. 10 out of 10 would NOT recommend! And advertised $63 a night. Paid $120.

No enough electrical outlets

Room was smelly, sink was clogged, no trash can, desk chair dirty, AC not working. Overall very disappointed.

Disappointing

Dislike the property

Dirty, old, limited outlets. Water wouldn't shut off it took until after midnight to fix.

There were a few cleanliness issues during our stay, including stains on some of the towels, pillows that could use updating, and what appeared to be urine on part of the bathroom floor upon arrival. The breakfast was also very limited and could definitely be improved with a few more options. With a little more attention to cleaning and upkeep, this place could be much better. Overall, it served its purpose for an affordable overnight stop.

Parking sucks building is falling apart thought there would be bugs

Passable

The bed in the room was soiled with urine. Had to switch my room around midnight after a long day. New room wasn't clean either. Shower was filthy and their was hair on the pillowcases.

Breakfast was terrible. Had very little selection anwasn't quite sure if safe to eat. Coffee was do able. Parking was limited an room noisey as next to waffle house. Room was not up to code an had to request maintence to correct. Wall light did not work with exposed wires. No smoke detector. Trash on floor from previous occupant. Marginal for cleanliness and room and furniture worn. Guess where we will not be staying. LaQuinta lost our business.

Room was a good size. There were NO outlets on the nightstands to plug my phone in.

Decent location and easy to find. The room was pretty abused. The toilet handle was broken, shower curtain was dirty. Pretty rough experience overall.

There were NO outlets on the nightstands to plug my phone in.

Decent location and easy to find. The room was pretty abused. The toilet handle was broken, shower curtain was dirty. Pretty rough experience overall.

The bathroom was in need of work. Of the two wall switches only one turned on a light. There was no light over the sink and the hairdryer did not work. There was no good spot to walk your dog. The breakfast which was served from 6 to 9 AM was pretty much empty by 8 AM and not refilled.

Exceptional

Ist wrong description online Ist not sanity

Ist wrong description online Ist not sanity

It’s going through renovation and the first room we got looked like it was in the process , because nothing worked and the beds were covered in plastic with sheets on them. I understand that it’s going through renovation and furniture stacking in the parking lot and dumpsters around.

It’s going through renovation and the first room we got looked like it was in the process , because nothing worked and the beds were covered in plastic with sheets on them. I understand that it’s going through renovation and furniture stacking in the parking lot and dumpsters around.

Probably the worst experience at a hotel I’ve ever spent time at

Bad

Staff Feces on the bathroom wall be hind commode.

Feces on the bathroom wall be hind commode.

Filthy dirty and rundown.

Was average at best.

They gave me the keys to a room with the family in it, embarrassing when I walked in on them, they gave me another room but the key didn't work, so I'm on my third trip back to the office finally got my key fixed

They gave me the keys to a room with the family in it, embarrassing when I walked in on them, they gave me another room but the key didn't work, so I'm on my third trip back to the office finally got my key fixed

Was better than the night before. Rooms are getting old and need repair. Didn't have enough towels for 3 guest. The towels were washed but stained so that they looked dirty.

Rooms are getting old and need repair. Didn't have enough towels for 3 guest. The towels were washed but stained so that they looked dirty.

The water pressure was very low, other than that it was a good stay

Exceptional

This hotel has been through some much needed renovation. The room was clean. The breakfast was not the best. Much better prior to renovation.

Someone charged my credit card after i was already checked out. They need to investigate there staff.

The lights in the room didn’t all work. One of the plugs from the lamps was broken and sparking. The outlet was coming out of the wall

A panhandler who appeared intellectually disabled greeted me at the front door. A man carrying a long-handled scraper, which he put away in a closet, came into the lobby while I was checking in. He showed me what appeared to be a miniature salesman's sample of a prosthetic built into a high, laced boot resembling that of a World War I soldier. He, too, appeared to be intellectually disabled. I'd pass on this one.

The lady at the front desk(this was nighttime), was a little rude...kind of felt a little discriminated. I paid for the room online and when i arrived they charged me another 50$ deposit(which i never seen written anywhere and asked if the deposit was written or if there was a notice anywhere which I didnt see anything but the employee replied yes). I did ask to cancel because i didnt have the full 50$(i paid for protection to do so) the lady said she couldnt do that. So after finding the EXTRA $50 on top of the almost 90$ i paid...2 HOURS later i finally get into my room to want a cup of coffee....to find the coffee maker didnt dispense my coffee.....i opened the top and got greeted with a coffee pot that squirted a stream of HOT COFFEE in my face, on my white shirt and all over their desk. I then call front desk and POLITELY ask if If i could get another coffee maker and explained what happened...said I would even walk down and exchange it for another, to which I was told no she couldnt do that rn. That room number was 239. And i still have not gotten my deposit back though its supposed to be refunded right after....the room itself was decent, but i still dont recommend!!!!

Everything about this hotel was disgusting except for the front desk who were very nice. Afraid to touch the breakfast so we went to the Waffle House next door.

Yes, pet friendly. This is just a budget friendly hotel. Don’t expect the 4 seasons. The staff were great to my family and my French bulldogs who were welcomed.

location unclean-found mouse droppings in bathroom

location unclean-found mouse droppings in bathroom

The hotel is out dated. Looks like repairs and updates were made but the whole place looks like a ghetto

ABSOLUTELY NOTHING!!!!!!!!!! This property inside and out was FILTHY!!! We had dead bugs in the room. The floor had not been swept from many uses. There was dirty toilet paper on the floor. The bed sheets were stained and pilly. The pillows were filthy and pilly. In the first room we had the tv did not work. The manager was not willing to do anything other than offer us a different room. The second room w were in was not a lot better than the first one. In the second room, at 10:00 at night, another guest tried to come into our room as they were given the same room we were given!!!! We were terrified of even considering eating the breakfast! If the rooms were filthy how bad could the food have been?

Some of the weekly? Tenants in the back half of the hotel did not make for comfortable or safe feelings. Felt like alot were just lingering outside.

Not clean. The breakfast was stuff not working the lady ant the desk had do breakfast and work the desk.Ran out of food and drinks. One person can't do check in and out and breakfast I didn't like the mrg open looking in at us the first night. The second night I book threw booking. Com about 10 pm the mrg came told us get out .I was cry all the yelling then we went to desk he see i was telling the truth. It was bad the police almost came cause we needed the police they had known right talking to us that way we booked threw yall.

Really needs renovated Some of the weekly? Tenants in the back half of the hotel did not make for comfortable or safe feelings. Felt like alot were just lingering outside.

Not clean. The breakfast was stuff not working the lady ant the desk had do breakfast and work the desk.Ran out of food and drinks. One person can't do check in and out and breakfast I didn't like the mrg open looking in at us the first night. The second night I book threw booking. Com about 10 pm the mrg came told us get out .I was cry all the yelling then we went to desk he see i was telling the truth. It was bad the police almost came cause we needed the police they had known right talking to us that way we booked threw yall.

This place was terrible. The girl at the front desk was very nice and mentioned the rooms were being remodeled, but if this is the result, I’d hate to see what they looked like before. I checked in and tried to check out within two minutes of walking in. Still waiting to hear if I’ll get a refund. DO NOT STAY HERE!

Convenient location for our travel The room felt very gross. The bed did not seem fresh, the bathroom sink area and mirror had no lighting, the towels were all damp and smelled awful, the sink was clogged so water pooled, the room keys continued to fail requiring us to get more, the other residents were very loud throughout the night with no action taken from the staff.

Nothing it was NOT a clean comfortable place. Some couple was having a loud screaming fight in the middle of the night! Everything was dusty and not well maintained at all!! Very disappointing! We didn’t like anything about the property! The parking is atrocious and you can barely park your vehicle it’s so tight!

Not really anything The way treat you the room was nor working

Breakfast was below average. No protein was offered. Eggs were cold.

Place was going through a renovation

Overall a good stay the ONLY complaint I have is the shower curtain had black mold on it... ...

The room was relatively clean and in a good location.

The room was tolerable. Found a used towel behind the bath door. Hairdryer did not work

Nice

Photos of rooms were deceiving. Room was nothing like photos. Much needed updates.

No good everything!

Amazing staff Had to switch rooms due to construction but ended okay

However; the price was right, the staff was pleasant, and all we did was sleep here while visiting our son and his family.

The breakfast was a joke. Served from 6-9, we got there at 815. Waffle batter was out, no potatoes and the coffee tasted like water. Otherwise, the room was fine and clean.

The room was nice. I liked the lay out and the bathroom was big. When I checked in they automatically took a 50$ deposit that was supposed to be back in my account by 11 am check out but I still have not received my deposit. Not to mention I wasn't even informed that they were going to do that and when I mentioned to the staff the man was kind of rude saying that normal for all hotels as if he should have to let me know before they just charged my account and additional 50$. Also They put me in the room right next to the office and Everytime the door shut it was very loud and people kept coming through it off and in all night.

The lights didn't work. Not enough towels.

Breakfast menu very fresh, and service staff very friendly and helpful.

No breakfast at all besides bread there was no juice it was horrible there was absolutely nothing to drink for me or my family would never stay here again .

They knocked on my door at midnight saying they've a leak from my bathroom to first floor

Room was very dirty especially around the toilet, some hair in the bed and not in a very good area, didn’t feel very safe. The ice machine wasn’t working/available. The phone in the room didn’t work and the walls were cracked and dirty as well as the doors. The girl at the front desk tried to do her best to make us comfortable but I would not recommend this hotel

Booked 3 rooms for a family vacation. Checked in about 1 am. All 3 rooms had hair in the sheets and pillowcases. 2 rooms lights inop. Stains on sheets. 3rd room large fridge inop and stunk and shower curtain missing. Got moved to another room and a bottle cap was stuck in the sink and wouldn't drain, ac unit made a terrible noise when it turned off, 2nd bed felt like base was broken and sunk in the center and was terribly loud. Shower curtain was moldy. Stains on comforter. Unloaded into 1st room then switched to 2nd and it was about 2 am. Was too late and tired from driving and tried to sleep. Renovations also going on. The afternoon after check out while driving we had allergies really bad or something. I kept sneezing, my kids were sneezing, coughing and had eye gunk. I do not recommend this place.

That wasn't the first time it's happening with La Quinta. Seems more of scam. Also the bathroom water wasn't flowing thru...... old bathroom tub etc

I did not feel safe and wanted cancel and they would not let me.

The sheets were stained and tore the towels were all stained. Could not get additional coffee for coffee maker. Light in the room would not work properly had to unplug it to turn it off.

Room somewhat clean, was in middle of reno, staff was doing the best they could w what they had. Soo many rooms to reno and it seems it may have been used for an apartment complex. They had rooms w a dog tied up outside. No handicap anything. Pets seemed the least of their worries. Breakfast was an overall joke....all machines were broke but toaster, no choices, and even tho there was a desk person and its in lobby, they werent mKing people behave like adults it was just overall off putting. We left as soon as we could. Again tho the staff wS teying for the most part. After we switched out the first room, I knew i should have just left...my bad.

Very run down. Pet friendly and the staff was friendly. But the room was a mess. There was plaster dust all over the floor and weirdly, globs of plaster splatter on the curtains too. No trashcan inside the room. A razor blade literally in the doorway as we and our dogs walked in. Didn’t feel very safe. We got in late so we didn’t have the energy to do anything about it. Just glad there weren’t bed bugs. Appears to be a long term living situation for many hotel guests.

The floors were dirty, there was a dirty diaper in the second room we were put in. We were moved from a 2 queen bed room to 2 full beds and had to pay the same price

Staff so nice, but the rooms don't be real clean, and the amenitis, don't be open ,

Late arrival 1 night stay. Left without a refund because the place is a dump. Tried to give us double beds when reserved queens. No elevator and wanted us to move to 3rd floor. Would not give us or expedia a refund. Manager was rude to his staff Kevin Kay. Photos on site were from a different hotel. Have the tvs were out or missing from the rooms. Dirty. Lots of people angry, trying to get out of their. It was musical rooms with everyone trying to get to a different room. Never book at La Quinta West on Coulter!

Dirty all !!! And the tub terrible and the shower courtine smell pipis

Most disgustingly dirty hotel I’ve ever stayed in!!!

Most disgustingly dirty hotel I’ve ever stayed in!!!

Nice

Nice

Great stay!!

Great stay!!

Great stay!!

Great stay!!

Staff was delightful, knowledgeable about area attractions. $50 deposit was required at check-in, even though room was pre-paid, was no hassle to refund. Nice breakfast.

Staff was delightful, knowledgeable about area attractions. $50 deposit was required at check-in, even though room was pre-paid, was no hassle to refund. Nice breakfast.

The bed was comfortable, but it wasn’t cleaned. One of the beds had stains on the covers, the bath tub was dirty, the mini fridge didn’t work, no remote to the tv. The heating and air was great, but the property was also very loud assumably because the door’s weatherstrip was coming off from the bottom of the door. I would avoid this place.

The bed was comfortable, but it wasn’t cleaned. One of the beds had stains on the covers, the bath tub was dirty, the mini fridge didn’t work, no remote to the tv. The heating and air was great, but the property was also very loud assumably because the door’s weatherstrip was coming off from the bottom of the door. I would avoid this place.

Clean room, courteous staff

Clean room, courteous staff

The room was very outdated. They were doing construction and remodeling that started at 2 AM… it lasted until we checked out at 10:30 AM. The breakfast was awful. There was a roach crawling on the wall and made its way to the ceiling. When I went to check out, there was no one at the front desk. I said hello a couple of times into an open door twice and even went to knock on a closed door. When someone finally came to the front desk, the lady asked if I was extending my stay. I said I was checking out. I told the front desk about the banging, hammering and making noise since 2 AM. They did not apologize or anything. All they said was I’ll take care of it!! Will never stay at this place again if we happen to visit Amarillo in the future…

The room was very outdated. They were doing construction and remodeling that started at 2 AM… it lasted until we checked out at 10:30 AM. The breakfast was awful. There was a roach crawling on the wall and made its way to the ceiling. When I went to check out, there was no one at the front desk. I said hello a couple of times into an open door twice and even went to knock on a closed door. When someone finally came to the front desk, the lady asked if I was extending my stay. I said I was checking out. I told the front desk about the banging, hammering and making noise since 2 AM. They did not apologize or anything. All they said was I’ll take care of it!! Will never stay at this place again if we happen to visit Amarillo in the future…

The staff was very friendly. The room was clean!

The staff was very friendly. The room was clean!

I found the bed itchy

I found the bed itchy

I walk in get rest get ready shower no hot water I walk back office change the room light warm shower next day no hot water I wait every two hour check hot water still cold wait few hour still cold water recheck 7 time nothing no hot water next day same thing no hot water plus twice deposits 50 plus 50 dollars bothe awful I want deposits back and refund too please I am not happy those place awful no shower waste my time no shower hot water sad please e-mail me I call call you

I walk in get rest get ready shower no hot water I walk back office change the room light warm shower next day no hot water I wait every two hour check hot water still cold wait few hour still cold water recheck 7 time nothing no hot water next day same thing no hot water plus twice deposits 50 plus 50 dollars bothe awful I want deposits back and refund too please I am not happy those place awful no shower waste my time no shower hot water sad please e-mail me I call call you

The room has dirty

The room has dirty

Was what I expected…fair price

Was what I expected…fair price

Smelled & area around hotel was seedy

Smelled & area around hotel was seedy

I did not feel secure at all. Need new linen was old and worn out. Had to wait over 10 mins before anyone showed up to check in people.

I did not feel secure at all. Need new linen was old and worn out. Had to wait over 10 mins before anyone showed up to check in people.

staff was very friendly room was clean dining was close

staff was very friendly room was clean dining was close

However, my BIGGEST COMPLAINT is that although it is listed on the app, there is no airport shuttle service & I ended up paying an additional $60 for an Uber to get me to/from the airport. The information needs to be updated as this was one of the main reasons I selected the hotel.

However, my BIGGEST COMPLAINT is that although it is listed on the app, there is no airport shuttle service & I ended up paying an additional $60 for an Uber to get me to/from the airport. The information needs to be updated as this was one of the main reasons I selected the hotel.

Yes

Yes

Good

Good

It was quiet

It was quiet

The bathroom toilet ran all night and we could fix it. The breakfast was terrible. I would not recommend this place.

The bathroom toilet ran all night and we could fix it. The breakfast was terrible. I would not recommend this place.

After taking nearly an hour to check-in to a room that was what I reserved, the staff was dismissive regarding the lack of functioning amenities. I ultimately slept in a room with compromised safely measures because they refused to give me a refund so that I could find a different hotel. They also refused to allow a complimentary late check-out after delaying my check-in. This was an all-around horrible experience. I will never recommend or use this hotel again.

After taking nearly an hour to check-in to a room that was what I reserved, the staff was dismissive regarding the lack of functioning amenities. I ultimately slept in a room with compromised safely measures because they refused to give me a refund so that I could find a different hotel. They also refused to allow a complimentary late check-out after delaying my check-in. This was an all-around horrible experience. I will never recommend or use this hotel again.

We left. Didn’t spend the night. Room was dirty. I want my money back.

We left. Didn’t spend the night. Room was dirty. I want my money back.

Room needs some attention from electrical sockets, to drywall corner issues, and overall cleanliness. Fresh paint and new generation windows would greatly enhance the acrostics. Oh, all room doors need to be realigned. Attention to detail

Room needs some attention from electrical sockets, to drywall corner issues, and overall cleanliness. Fresh paint and new generation windows would greatly enhance the acrostics. Oh, all room doors need to be realigned. Attention to detail

The room was dusty, needed to be cleaned, the pillow puffed a cloud of dust when you layed you head down, the night stand drawer face was completely gone, the wall was tore open where pipes were exposed, the room smelled like someone closed off all air ventilation and smoked an entire pack of cigarettes.

The room was dusty, needed to be cleaned, the pillow puffed a cloud of dust when you layed you head down, the night stand drawer face was completely gone, the wall was tore open where pipes were exposed, the room smelled like someone closed off all air ventilation and smoked an entire pack of cigarettes.

First room reeked like smoke. Offered a second room that had stained sheets and pillows

First room reeked like smoke. Offered a second room that had stained sheets and pillows

Did not have any electric outlets to charge your phone and laptop

Did not have any electric outlets to charge your phone and laptop

Limited breakfast

Limited breakfast

Rooms were fine but the exterior was nasty. Outside stairs were falling apart, very rusty, and had to avoid pieces of concrete to get up stairs.

Rooms were fine but the exterior was nasty. Outside stairs were falling apart, very rusty, and had to avoid pieces of concrete to get up stairs.

WORST Experience ,,, EVER !!!

WORST Experience ,,, EVER !!!

There were three other people, whom we don't know, who had checked in at the same time and then turned around and said that they were no longer staying there for the same reasons. The person at the front desk told everyone that they could get a refund but they have to go through their respective third parties. When we contacted the third party to get a refund, they said that the front desk person told them that they had to email the manager. The manager in turn declined to refund us for our visit that we didn't even do.

There were three other people, whom we don't know, who had checked in at the same time and then turned around and said that they were no longer staying there for the same reasons. The person at the front desk told everyone that they could get a refund but they have to go through their respective third parties. When we contacted the third party to get a refund, they said that the front desk person told them that they had to email the manager. The manager in turn declined to refund us for our visit that we didn't even do.

The staff was nice but this was a terrible experience overall. I booked this hotel because it was advertised as having an airport shuttle. As I was checking in, after paying, I asked about this and she said they do not have a shuttle and it was too late to cancel and I would get no refund. This alone was very disappointing but then I got to the room which was filthy. The toilet and bath tub were very, very dirty. The ice machine did not work and there was NO hot water. I couldn't afford to book another hotel with no possibility of refund and felt trapped in a bad situation. The front desk employees were nice and I don't blame them for any of this but the experience was very bad. I have never left a bad review but I feel like it is my duty to my fellow citizens in this instance.

The staff was nice but this was a terrible experience overall. I booked this hotel because it was advertised as having an airport shuttle. As I was checking in, after paying, I asked about this and she said they do not have a shuttle and it was too late to cancel and I would get no refund. This alone was very disappointing but then I got to the room which was filthy. The toilet and bath tub were very, very dirty. The ice machine did not work and there was NO hot water. I couldn't afford to book another hotel with no possibility of refund and felt trapped in a bad situation. The front desk employees were nice and I don't blame them for any of this but the experience was very bad. I have never left a bad review but I feel like it is my duty to my fellow citizens in this instance.

The rooms were horrible not clean at all sheets had stains all over them it smelt horrible I want a refund

The rooms were horrible not clean at all sheets had stains all over them it smelt horrible I want a refund

The room was dirty and appeared used. Very trashy and do not recommend.

The room was dirty and appeared used. Very trashy and do not recommend.

Floor was so dirty that it looked like i walked around barefoot outside! Room was run down and needed paint, lights in the washroom were out Lamps on the wall has faulty switches ( big fire hazard). Door wouldnt lock unless you leaned on it and forced the lock. Remote for tv was almost dead and was broken. Wouldn't stay at this place again! Poor example of a LaQuinta!!! Not worth the price!!!

Floor was so dirty that it looked like i walked around barefoot outside! Room was run down and needed paint, lights in the washroom were out Lamps on the wall has faulty switches ( big fire hazard). Door wouldnt lock unless you leaned on it and forced the lock. Remote for tv was almost dead and was broken. Wouldn't stay at this place again! Poor example of a LaQuinta!!! Not worth the price!!!

Cleanliness and facilities were poor. No heat.

Cleanliness and facilities were poor. No heat.

There was black mold in the bathroom the tub was clogged and the room. Was dirty.

There was black mold in the bathroom the tub was clogged and the room. Was dirty.

The hotel and rooms are horrible. Front desk staff was fine but overall this hotel is horrible.

The hotel and rooms are horrible. Front desk staff was fine but overall this hotel is horrible.

The room most lights didn’t turn on the sink didn’t drain and I believe I was charged wrong but I won’t know till the payment is pulled I had to separate charges and they told me it was a refund for the deposit to wait a couple of days for it and see.

The room most lights didn’t turn on the sink didn’t drain and I believe I was charged wrong but I won’t know till the payment is pulled I had to separate charges and they told me it was a refund for the deposit to wait a couple of days for it and see.

Room was definitely not clean and the heater was lacking to say the least. Very little hot water in shower.

Room was definitely not clean and the heater was lacking to say the least. Very little hot water in shower.

Staff was friendly. The condition of the room, and cleanliness, is lacking. While some remodeling has been done. Other parts of the room has not. I dont plan to stay here again.

Staff was friendly. The condition of the room, and cleanliness, is lacking. While some remodeling has been done. Other parts of the room has not. I dont plan to stay here again.

Clean room and ready access to the highway. Wonderful staff.

Clean room and ready access to the highway. Wonderful staff.

The room was clean but dingy, peeling paint and scuffed walls and doors. States full breakfast but you have to be there early to get anything. Sleep in and you are out of luck

The room was clean but dingy, peeling paint and scuffed walls and doors. States full breakfast but you have to be there early to get anything. Sleep in and you are out of luck

Looks like most of the rooms are under construction, toilet was awful, bed sheets had some blood spots, it was long night.

Looks like most of the rooms are under construction, toilet was awful, bed sheets had some blood spots, it was long night.

Very dirty, room washroom. Not properly clean

Very dirty, room washroom. Not properly clean

The staff was incredibly warm and accommodating. That being said, the hotel is clearly being renovated and I know that is a tough time to operate any business. There is construction debris here, there, and everywhere. Not a deal breaker. The bed was very comfortable, unfortunately the bathroom and shower needed some love. They could have been a lot cleaner and it was a definitely off putting. The goings on around the hotel were slightly sketchy, with some kind of alarm going off loudly at 3 am for about 10 minutes. It wasn’t the most secure feeling. For the price it was all good, but if you can spend the extra 20 bucks I would probably stay somewhere else.

The staff was incredibly warm and accommodating. That being said, the hotel is clearly being renovated and I know that is a tough time to operate any business. There is construction debris here, there, and everywhere. Not a deal breaker. The bed was very comfortable, unfortunately the bathroom and shower needed some love. They could have been a lot cleaner and it was a definitely off putting. The goings on around the hotel were slightly sketchy, with some kind of alarm going off loudly at 3 am for about 10 minutes. It wasn’t the most secure feeling. For the price it was all good, but if you can spend the extra 20 bucks I would probably stay somewhere else.

5 Flies and 1 spider. No hot water for showering. Noisy patreons talking all night outside time to time, cars in parking lot noisy. Was put in a handicap room and denied change of rooms. Seemed pretty rude of the front desk lady. No sympathy of no hot water in my room by front desk lady. I will never ever come back.

5 Flies and 1 spider. No hot water for showering. Noisy patreons talking all night outside time to time, cars in parking lot noisy. Was put in a handicap room and denied change of rooms. Seemed pretty rude of the front desk lady. No sympathy of no hot water in my room by front desk lady. I will never ever come back.

The entire property was neglected. It was sketchy & gross. The complimentary breakfast was the same. If the LaQuinta brand is important to the company and the expected consistent quality of its properties for guests is a priority, this property should not be granted the La Quinta brand.

The entire property was neglected. It was sketchy & gross. The complimentary breakfast was the same. If the LaQuinta brand is important to the company and the expected consistent quality of its properties for guests is a priority, this property should not be granted the La Quinta brand.

Rooms are disgusting. Walls are very thin.

Rooms are disgusting. Walls are very thin.

They sent me to the hotel i didnt reserve, the room smelled bad, there were bugs everywhere, the staff was decent.

They sent me to the hotel i didnt reserve, the room smelled bad, there were bugs everywhere, the staff was decent.

Place was falling apart nothing look clean the food was really bad I think the only good thing there was the service they have really nice people working there I will not be returning

Place was falling apart nothing look clean the food was really bad I think the only good thing there was the service they have really nice people working there I will not be returning

Not many options for breakfast

Not many options for breakfast

The staff was super friendly and helpful, however, the place itself is run down. The fridge barely kept my food cold, the room AC couldn’t hold a cool temperature, the shower water smelled, it looked like mold in the shower, the ice machine was out of order, I could go on.

The staff was super friendly and helpful, however, the place itself is run down. The fridge barely kept my food cold, the room AC couldn’t hold a cool temperature, the shower water smelled, it looked like mold in the shower, the ice machine was out of order, I could go on.

The room was quite nice. However, the plug in the bath for both the coffee machine and the hair dryer was inoperable. Neither were able to be used. Breakfast, eggs were, tepid. Potatoes were cool. When asked for a paper hotel bill receipt , was told the printer was not working. I would have to print it from my computer, to whip do not have one, disappointed in that.

The room was quite nice. However, the plug in the bath for both the coffee machine and the hair dryer was inoperable. Neither were able to be used. Breakfast, eggs were, tepid. Potatoes were cool. When asked for a paper hotel bill receipt , was told the printer was not working. I would have to print it from my computer, to whip do not have one, disappointed in that.

Room run down. Not particularly clean….old, used bar of soap left in the shower. Loud. This is a motel, not a hotel like most La Quinta’s I’ve stayed in.

Room run down. Not particularly clean….old, used bar of soap left in the shower. Loud. This is a motel, not a hotel like most La Quinta’s I’ve stayed in.

There was white bread. Waffle iron was unusable and no eggs or potatoes left.

There was white bread. Waffle iron was unusable and no eggs or potatoes left.

Marks on the wall in the bedroom Older woman was snotty. Hope i never see her again

We were there for roughly a week. Our room never got cleaned.

This was the worst area and hotel that I have ever ever stayed in. I would not recommend

Shower was full of rust and the room was not very good

Breakfast lacked a lot . There were eggs, tater tots, toast and waffles only. They was only generic sugar and powder creamer. No other condiments at all. Overall it was okay. The water was good and hot. The beds and pillows were comfortable and the TV worked well. The fridge was ice cold. I would stay again, but I went to the Waffle House for breakfast the last 2 mornings.

Cleaning:it needs some improvements Showers need maintenance

Beds were comfy enough, water pressure was fine. Parking lot was well lit.

bad

Trashy, roaches, falling apart. I checked in and checked right back out! First room they tried to give me smelt so bad of smoke, second one the door wouldn’t stay shut, ac unit was falling off the wall, pool of water under the AC unit in the corner of the room occupied by roaches!! The entire room was filthy!! NEVER NEVER NEVER would I recommend this place. It should be shut down! And they refused to refund me! I would rather stay at a motel 6!

The floor and walls were dirty, and there was a large water leak on the ceiling in the bathroom that was growing black mold. The soap dispenser didnt work. We were kept up late by other guests who were drunk and fighting/throwing things off the balcony until midnight. I did not feel very safe.

Beds were great. We had a handicap room. The toilet seat moved(almost coming off)everytime it was used. The fridge and microwave didn't work, along with most of the outlets.

You guys will never get a dime of my money again

Pet friendly was great. Staff was very helpful. Rooms could have been cleaner but very old. Remolding taking place to update the entire building. Would diffently return. Price was great but get dgt you pay for.

It was cheap and available - bed was fine - room was just getting pretty run down.

Great location. Very helpful staff

Shower faucet didn’t close. Tub smells musty. Toilet runs a lot

I never recommend this hotel

Tv had problems staying plugged in! Shower had a broken hot water side. Tv remote only worked intermittently. Tv would turn off unless I unplugged it from the back.

They gave us keys that dont work saying it could have been my phone..... they welcomed theyself in at 9:57am when my check out is 11am

I called several times to confirm the lateness. Had to rebooked another room that was higher the price and slept for 3 hours.

It was great

Hi

Room was in disrepair, blood on the towels. The toilet wasn’t clean and there were holes in the sheets and furniture. I would not recommend staying here, I did not feel safe.

Staff was great. Room was very dated; tub was so scuffed up it looked dirty.

THE ROOMS NEED SOME REMODELING, ESPECIALLY THE. CARPET. ALL ROOMS HAVE THE SMALL TOILET SEAT 😞. BREAKFAST IS MODEST, EGGS, HASHBROWS, CEREAL, WAFFLES, SOME BREAD, COFFEE AND JUICE. PLENTY OF PARKING, EVEN FOR BIG TRUCS.

Very good

Our coffee maker was broken in room139 and no towels in 137. Other than that it was excellent

Decent hotel

Pool looked inviting and clean although I didn’t come prepared to swim. Searched the hotel for ice and found two machines and neither worked. Didn’t look like they had worked in a long time. So, no ice. Breakfast was less than expected. Didn’t appear much effort was put into preparing it.

Room condition is really bad. Didn't even provide bath towels.

Checkin was gast and friendly. The property is pretty dated so there was a fair ount of wear and tear on the overall scheme of things. But it was quiet and clean.

Run down hotel room wasnt clean and bathroom was falling apart

Clock has all plug 🔌 ins for my phone to charge, nothing works, had to unplug radio so i could charge my phone. Tried the in the bathroom but there was to much moisture and my phone alert ⚠️. Stained comforter, they charged my credit card without my consent. Told me they needed it on file, not charging it.Im pissed. Terrible place. Ice machine by pool are is filthy dirty and doesn't work .sheets smell funny. I was so tired from driving that i wanting to let them change my room. But I fell asleep that's how tired and exhausted I was. This is bad 👎 😕

Stay away from this place. Found bed bugs

We noticed there was a terrible smell in the room. We left the door open while unloading the car, and turned the air conditioner on high, trying to air it out. My husband went to bed immediately since he wasn’t feeling well. When I went into the bathroom, I discovered that someone had defacated in the toilet and didn’t flush, and this was the reason for the sickening smell. There was a used washcloth in the shower. One bed was not made up correctly, leading us to believe that the linens hadn’t been changed. I went to the front desk and advised the staff. She didn’t apologize, but told me she could put us in another room and couldn’t refund our money. We moved to another room, mostly due to the smell, and also because the room hadn’t been cleaned. In the second room, we were at least able to rest. We have never been in a hotel room that has been this disgusting. I would appreciate to be contacted by the hotel management.

AC in our room didn’t cool. We had to have a ground floor room and there were “none open to move us” to, we asked for a fan to help cool the room but the property had none. Absolutely a miserable night trying to sleep. Dead bugs on the floor, newly installed hand soap dispenser didn’t work. We’ve stayed here many times due to the location and it has gone down tremendously each time in quality over the last 5 years. This will be our final stay at this location.

The suite was outdated by about 20 years. Couch was due to be tossed about 10 years ago, hard as a rock with sticky stained arm rest. I took my flip flops off and in less than 2 min i had a peice of glass stuck in my foot...we then checked out. Looks like it rents by the hour..

Air conditioner wasn't working. Bathroom was falling apaer. Ceiling looks about to fall. Floors are nasty

Horrible. I left the place and gave them my key 10 min after seeing the room and they still haven’t given my money back.

We will not be staying at this location again. Our room was dirty. Used Q-tip on the floor, cigarette butt hanging on the door in the shower, the white towels and wash cloths had brown stains all over, and the walls in the bathroom had exposed drywall and not been cleaned in some time. Otherwise, nice staff, good water pressure/hot shower, working tv, decent bed. Just needs more attention and TLC from management, housekeeping, and maintenance.

Lobby smelled of cigarettes. Fell going up the stairs due to wood replacement on a stair.

Room was stuffy and needed some upkeep (paint peeling, bathtub and shower dirty or stained)

Wonderful place!!

Not good. Toilet doesn’t flush, drywall repair in bathroom, trim and flooring in bad shape

Very clean and nice comfy bed

Please avoid

I was supposed to be given a refund because the hotel looked nothing like the pics. The oool was closed people looked like they lived there. It was not well maintained. I want my refund!!

Room was dirty tried to call front desk phone was broken

This is the worst place I have ever been. Filthy bathtub, towels stained and dirty. No hand soap, all bathroom dirty as well as holes on the walls. Definitely needs a remodeling before offer to customers!!

Conditions of room terrible. Bath towels filthy and stained, toilet without cleaning and stains, walls with holes and bad shape. This is the worst place ever stayed. Need a general remodel before open to public!!

In general, all I needed was a clean bed, warm shower and time to recoup miles of Colorado, NM and Texas dirving. I slept well. Froze ice packs for portable cooler. On my way early after complimentary eggs and what I packed, fruit and oatmeal. Thanks to friendly staff.

They gave us a room where guests were already sleeping.

Floor was dirty, dusty dresser, TV had 2 lines across screen, mold right above shower pan. Staff was nice.

I didn’t stay here because I didn’t feel safe. I slept at a rest area instead. Building looks nothing like it does online. People around the property who are clearly on drugs eyeing you up. Pool was empty, no warning about it. Dirty as hell. Just horrible

The location wasn’t the best there was hair on the floor by the sink and in the bed like someone shaved and didn’t clean it up and that tells me there wasn’t room service done the mirror was dirty tub was nasty mold above the shower you can tell they just painted over it the rooms also had a weird odor to them do not recommend this place the pictures on the website don’t match the rooms at all

This place is priced correctly, you get exactly what you pay for. They had roaches, the bathroom was so scary we didnt even shower, all the towels had long black hair on them. Looks like they spot painted the walls but couldn't find the correct color to match. Overall i would pay a bit more money to stay at a better hotel.

Check in staff was nice. Room was filthy.

Do not stay here. From guys outside doing drugs to the haneous condition of the room. Them denying a refund. DO NOT STAY HERE. I am contacting the local health department.

It was not clean and many people going in and out of rooms throughout the night.

The room had a lot of chipped paint in room and stains on the bedspread

Room was terrible and Nasty

Surrounding parking lot was very nasty. Found hair in bedding, corner sheet was torn and wouldn’t stay in place, had to get another bottom sheet and we replaced it ourselves

The hotel was dirty, the sheets weew stained, we asked then for towels and to make our bed no one ever came instead they said that we refused service when no one came. Also we were told that this was a place prostitutes lived and ran business.

Room was clean and bright. Tub drain was very slow. Water was up to our calves by the end of each shower. Mattresses felt worn out. Alarm clock cord was so frayed at plug that wires were exposed. (I alerted Front Desk at checkout.) Hand soap pump at bathroom sink didn't work. Stains on towels. Parking lot near our room had a lot of trash.

I booked and when I arrived they said were over booked my card was not charged and sent me away - now hotels.com can't help and no refund I have used this app for 8yrs never had issue

The room hadn't seen a cleaning before our check-in. The sheets had long black hair on them. The Floors hadn't had a cleaning. The wash cloths and towels were heavily stained. The air conditioner wasn't working. We didn't stay in room and there any more rooms at the hotel.The manager on duty said she would refund the cost of the room to me, which was nice of her.

This was the worst hotel we have ever stayed at . The second room was so dirty that my kids drove theough the night and didnt stop. Our bathroom had s**t splattered all in the stool and dried on. The door came off the hinges. They said expedia overbookes and didnt have one of the rooms we booked. Then they "found" one with two beds but when my kids went to it, they woke the occupants up at 2 am. Then they switches the four to a room with ONE king, which had dirty sheets and a filthy bathroom.

lll

To begin, one of the rooms had a large, gaping hole in the bathroom ceiling. When we brought this to the attention of your staff, we were told that this room had been reserved for maintenance purposes and should not have been assigned to a guest. While your manager did quickly provide a replacement room, this initial error reflects poor management of room inventory and maintenance scheduling. The second room was far more disturbing. Upon checking the bedding, we discovered what appeared to be blood stains on the sheets. This is not only unsanitary and unhygienic, but completely unacceptable for any guest experience. The third room also had noticeably dirty bedding, with visible stains and grime on the covers, making it clear that a proper cleaning had not been conducted prior to our arrival. However, the most distressing part of our experience was not the condition of the rooms, but the dangerous environment created by other guests. A group of rowdy men were gathered just outside our rooms, loudly drinking and playing music. Feeling concerned, we spoke with the manager, AJ, and the owner around 6:00 p.m. The

Ok

Not bad

Great, clean & convenient night stay.

Run down. Needs some care

Filthy, stinky, empty pool during summer, food was scary and inedible. Price was good but not worth it.

The room was very dirty, the floor, bedsheets, toilet. Everything was very dirty. The staff couldn't care less and didn't offer assistance right away. The soda dispenser in the toilet didn't work. The water level in the toilet was too high for a cleanly use. The bathtub was so dirty it turned black. The area around the hotel is noisy, unsafe and there are street walkers roaming around it. The whole experience was beyond terrible

I.E: too much dust, stained towels.

This place is truly awful. Ripped out smoke detector, blood and stains in sheets and on walls, bug under my pillow in the morning, stained couches, drunk guy by my car at night. Staff refused to help me or put me in contact with the manager (I truly did ask nicely!). I then asked for information on who to contact to complain about the property (like the DHHS) and they said they are controlled by them. Felt unsafe to leave my kids or car out of my eyesight. Constantly slamming doors. Domestic violence in the hallway. Manager still hasn’t contacted me when I asked them to. Truly despicable.

The AC was loud, the bathroom tub fixtures hard to adjust temp, the room had fruit flies or bats landing on us during the night. We had to leave as the parking lot was noisy as well.

Front desk staff was very kind. Clean hotel. Excellent pricing. Excellent continental breakfast.

Very much on par for the price

Staff was very friendly. Facilities are poorly maintained and old. Room smelled of smoke

There was nothing I liked, except the staff was cordial & tried to make up for the rest. Bathroom had no workable soap dispenser. No towels except two dirty bath towels. Coffee maker not working, clock & microwave were unplugged & furniture had to be moved around to plug in. Sheets had multiple holes in them. Breakfast was limited & area & equipment was dirty.

The room had a horrible smell. The floor was not swept There was stains on the sheets Tape over holes in the curtains. There was no hot water. Overall the feeling was gross and very uncomfortable. If it was not 12 in the morning and I had not driven all day-I would have found another hotel.

We arrived and the bed we wanted was taken by a cash payer. Then we were given a mother room that was smaller beds and also was absolutely disgusting and the beds were not made.

Dirty sheets and blankets, yellow stains

Not up to Wyndham standards

The neighborhood is not great, but it certainly remains better than the quality of the hotel's nasty guests -- first, trash all over the parking lot, then me being woken up at 0215 as well as 0530 by violent and vulgar guests.

Looked Very Unsafe...lobby full of homeless dirty people. Did not stay...felt Very Unsafe and dirty

En primero es lugar no tiene nada que ver con las imágenes que se muestran en la página de expedía, cuando llegamos al lugar el cuarto tenía un olor muy fuerte a limpiador, como queriendo cubrir otros olores, en segunda, había cabellos tirados en la ventana, el baño estaba todo manchado de amarillo y las paredes del cuarto también, en tercera, cuando fuimos a pasar el rato en la alberca está no funcionaba y nunca hubo un aviso en la página que no estaba funcionando, solo estuve en el lugar como 20 minutos, cuando fui a hacer check out, una de las recepcionistas trató de hacer algo, mientras la otra sólo se limitó a decir que no le iban a reembolsar nada y que no me iban a mover de habitación, solo me limité a dejar las tarjetas de la habitación y me marché del lugar pensando en nunca volver a regresar a ese lugar, ni en ninguno de la misma cadena de hoteles

The floors in the hotel room were so disgusting after walking around barefoot for 10 minutes my feet were black. Floors have never been mopped. Looked like mold in the shower on the ceiling. Bed sheets had burn marks and something that looked like blood stains. Entire room was just disgusting and felt gross. I was extremely mislead based on ratings and other reviews on Expedia. 0/10 would not recommend or ever stay here again.

Cigarette burns on bathtub. Broken stairs. Pretty sure my children saw a drug deal. Smoking in the rooms and lobby. Rude front staff. They gave me a key to a room in use the first time. We packed our bags and left so quick.

This is my lesson to read the reviews before staying somewhere. We were just looking for a place to lay our heads on the way to Colorado. This was the most disgusting and dirty hotel (motel) I have ever seen. We ended up leaving that evening as it was just awful! To even attempt to find the good in it wasn’t working and smelled even worse. The pictures aren’t accurate online. My towel in the bathroom was dirty and brown stains and the bathtub was full of stains, the toilet seat was crumbling and yellow. My room smelled like smoke. We didn’t feel safe with our young kids. Heck no.

Booking with this property was the worst experience I have ever had with a hotel, and I have stayed in many. In particular, I have stayed in a La Quinta facility many times. They have always been in my top three favorites. My husband and I planned a vacation with our two children and scheduled three different nights of stopping. Our first night, I booked a room at this property through Expedia. Based on it being a La Quinta and the pictures provided, I felt comfortable with the booking. For reference, the suite had a living area with a sofa bed and a separate bedroom with the bathroom attached to that. Upon arrival, we checked the sofa bed for our kids. Immediately pulling the cushions off, there were crumbs and dirt piled up where you could tell it had not been vacuumed or cleaned in a LONG time. Once we pulled the actual bed out, the bare mattress was filthy. I'm aware that mattresses get stained, but it was disgusting on top of there being dirt and crumbs on the mattress itself and even an empty kids juice bottle left underneath the head portion of the "bed" which would be under the couch. The king sized bed seemed to be decently clean, but the bathroom was also disgusting and in poor shape. I do not mind outdated facilities, but everything was completely cracking or peeling. There were two areas in which there were supposed to be smoke detectors, but the devices were missing and there were wires sticking out. They offered another room in the same condition.

Seriously needs updated. Worn and dirty.

The floors need sweeping

The room was kinda dirty the microwave was not functioning. Why is the toilet so close to the floor. My elderly mother couldn't get up by herself

The absolute worse, trashiest, filthy, overall disgusting. The room they had originally gave me had food, popcorn, trash and syringes all over the floor and housekeeping had already done the bedding..the room door was wide open, I took a couple of pics. I refused to even sit on that bed. I sat on my rollator all night long. My husband got on in and woke up with bedbug bites all over his back!! Nasty! This is outrageous! No no, not ever again. Somebody needs to be called about this.

This is a MOTEL not a Hotel! That is something that should be made clear before the visit I was traveling with toddler and the fact that we could hear the ladies of the night outside our door is crazy! Also people arguing and fighting outside the door as well as outside the lobby! The room was filthy! Dead bugs in every corner! The bathroom was just disgusting, towels were dingy, 2 adults and 1 child with 1 face towel! I asked for more and was told the laundry lady doesn’t come in until 9am I gave the front desk my room number and asked if they could drop off some towels when she arrived!! No one ever came and when I called the front desk no one ever answered the phone! I only stayed one night and will never stay again! I attempted to address my issues with the Manager the next day and she had the worst attitude and didn’t want to hear me out at all! I was on a road trip with my kids I had driven 16 hours to get to the hotel all I wanted was to sleep when we arrived at 9pm I didn’t even realize how nasty the room was until the next morning around 6am. I complained right away! But it went to deaf ears! It clear the staff doesn’t care and neither does the manager! I Do NOT recommend at all!!!

The room was clean, but sheets were stained and had cigarette holes. The toilet seat was not properly attached to the toilet. People were loud late into the night. I kept feeling like I needed to check my car to make sure it wasn't broken into. The outside was pretty run down. Not a place I would want to stay in again.

I loved that there was a waffle house in walking distance. What i didnt like is 1 of the rooms booked, there was no smoke detector and the extra locking latch was broken. In the other room, the bathroom door could not shut due to being too big. Other than these few things,everything was great!

Old

The whole bedding was dirty and had stains. Floor has never been swept, crumbs from who knows when all over the floor. Ask kindly 3 times to have the bedding changed and nothing. No choice to sleep on it due to it being late and tired.

Families, but safe for druggies apparently

This is a terrible place, there were thugs hanging around and occupying some of the rooms. The place was filthy dirty and it was obvious that management had not maintained it at all. Did not feel safe at all.

This property needs renovation.

Not a good hotel very old dirty it’s nothing like they show online booking

Friendly and helpful staff 👌

Staying at La Quinta Amarillo West was awesome clean room everything up today

Minimal towels and such were thin and mis-matched. Thin sheets and blanket. First room toilet was plugged. Single staff member was very minimally helpful. Breakfast was almost non-existent. Bathtub damaged and seemed unsafe. We will not stay there again when travel through Amarillo.