DoubleTree by Hilton Chicago - Alsip

Excellent room, great location. Clean and quiet with nice indoor pool. The kids loved the warm chocolate cookies on arrival.

Despite the prolonged outage, the hotel failed to provide basic accommodations such as clean towels, fresh supplies, or reasonable alternatives for affected guests. My family includes an immunocompromised individual as well as two family members with diabetes who require insulin, making reliable electricity and refrigeration essential. The situation created unnecessary stress and potential health risks. At a minimum, I would have expected management to help guests find alternative lodging or provide meaningful solutions during an extended outage. Instead, we were left to fend for ourselves with little guidance or support. A hotel’s true quality is revealed by how it handles unexpected situations, and unfortunately this property fell far short of reasonable expectations. I cannot recommend staying here based on this experience

THE ROOM WAS QUITE CLEAN AND WELL FURNISHED, THE STAFF WAS FRIENDLY AND HELPFUL EVEN WHEN I ARRIVED QUITE LATE AND THERE WAS AMPLE PARKING.

There was a power outage but prior to that there was hair in sink and gum on lamp.

We experienced a power outage for our stay. The staff assisted us to our room. However, the power did not ever resume, it was difficult to pack to leave. Our stay was fine considering the limitations.

Nice

Perfect

Exceptional

Exceptional

Let's start with the cookies. The cookies are always amazing;chef's kiss! Honestly, give me more. Give me the Cookie Monster experience. If there were an option to get a fresh cookie every time I walked through the lobby, I'd be first in line. The room itself had some nice touches. Walking into a hotel room and seeing your name displayed on the television is a wonderful welcome. I also appreciated the variety of apps available on the TV. There was no need to bring a streaming stick because all the comforts of home were already there. However, cleanliness could have been better. The refrigerator, in particular, looked like it had been overlooked for a while. It could have used a good wipe-down and scrub before guests arrived. It's one of those small details that can make a big difference in first impressions. The bathroom felt like a blend of old and updated features. While the sink area appeared to have received some upgrades, the shower/tub combination felt dated compared to many hotels that have moved to walk-in showers. The overall design seemed caught somewhere between a renovation and the original layout. Another issue was the towel situation. The room was booked for two people, but the number of towels suggested otherwise. When additional towels were needed, I discovered that g

A very nice hotel. Easy to find and well-maintained. Big, beautiful indoor pool. We enjoyed before leaving in the morning for the Chicago Blues Festival.

Overall not a bad experience. Just rooms need to be cleaned much better. More attention to detail

Hot water stopped working and had to book a new room at

Room had a dank smell. Air conditioning did not work well. Air was set to 65 and felt like it wasn’t even on.

During check-in, the front desk staff were unfriendly, unhelpful, and appeared unwilling to assist him. The check-in process took an unusually long time, and the overall customer service was poor. As a guest, you expect to be treated with respect and professionalism, especially at a Hilton-branded hotel. The biggest issue occurred the following morning. My brother had already paid for early check-in and check out and requested what time late check-out. We understand that late check-out may depend on availability, and that is completely reasonable. However, when we called the front desk for clarification, the receptionist, whose name was either Kay or Kai, was extremely rude. Instead of explaining the situation professionally, she abruptly hung up the phone. We called back multiple times, but our calls went unanswered. This experience left us feeling disrespected and questioning whether all guests are treated equally. As African guests, we could not help but feel uncomfortable based on the way we were treated throughout our stay. Whether intentional or not, the service we received did not reflect the hospitality, professionalism, or customer care expected from DoubleTree by Hilton. If you are looking for a hotel in

The shuttle driver was VERY FRIENDLY! The hotel staff was also VERY FRIENDLY!

very nice botel and great cookies the amentirs were great other than the pool not open!!

Upon arrival, the room was very clean, which was very nice. Everything was sparkling. I went out for the day when I came back. No one clean up the room and they had no complementary breakfast you had to purchase which I didn’t that was a first for me, Me. overall, I enjoy the stay.

Pool was closed “for repairs.”

I want to t

Inside the room the ac emits a chemical smell when you change it form hot to cold, the bed was broken and sagged, the ac would randomly just not work at all because it’s old and the mildew smell from the hallway drifted in the room. My room was so uncomfortable I had to get out and just get fresh air. On the final day they switched my rooms but it didn’t get better. This is a ratty old hotel cosplaying as a nice hotel. I’ll be more careful staying at doubletree brand again. A cheaper newer 2 star comfort suites or something would have been better. They didn’t address my concerns while I was there in fact they were just rude to me. I spend over 50 nights a year in hotels and boy what a dump. I’m in a company paid cheap motel tonight and it’s better! No bad smells. I tried to reach out to hotels.com and the hotel to cut my visit short but neither would refund me. Truly a terrible experience. I would never book a wedding here. Me and other guests complained about the obvious disgusting smells on floor 2 getting on and off the elevator. One of the all time worst.

Restaurant was amazing. Shuttle service went out of the way to help.

Secluded location not good for foreign tourists No Shuttle service to O'hare Airport or Millennium Park. Need to pay very high taxi fare Housekeeping didn't come even once.

Always a nice stay.

It was safe and people were friendly

Bad A/c Awfully

Awfully

Parking was very easy, the shower didn't get hot enough so we didn't say anything because we were rushing. Breakfast is good should be cheaper for $20 buffet. Kids under 13 shots eat for free is my opinion! Very nice people clean rooms! Should be at a cheaper price but I did enjoy my time

pool closed, street/bridge construction nearby, restaurant very limited

I wouldnt rate it 4 stars. Not sure how did they get that. It is not much more than 2.5 stars or max 3. The room was noisy with clunky old elevator near by that was making noises and vibration all night.

The pool was out.

Other than the pool being unavailable, we had a positive experience. The staff was very communicative and catered to our needs. We would stay here again!

Excellent service by all

It got the job done, nothing to write home about.

Clean room with comfortable bed. No complimentary breakfast. No microwave in room. Pool closed. Parking was good. If there was a fitness room I couldn’t find it. Outside visiting area very convenient.

First time i have been there and last time

Clean room

Breakfast menu was disappointing. Bed and room were comfortable and quiet.

Best hotel stay in Chicago

Amazing customer service but the facility isn't maintained. The shower didnt work and instead of sending maintenance they sent a housekeeper 20 mins later. I couldn't shower before my work conference and I had to wash up at the sink. The fridge didnt work either. I would definitely stay here again though because of the staff attitude and customer service. Kay is a gem.

Great place, staff were very helpful, friendly, and accommodating!!

First off smell like weed everywhere. Musty smell in the hallway. Bathroom floor was dirty and shoe print on the floor. Carpet smells. Idk how this place double tree by Hilton. Compared to other double tree I have been stayed at. Felt like I’m in low budget hotel or motel.

No pool, down since February, no hot tub, same reason. The Expedia site had no mention of this nor did Double Trees web site.

Clean rooms, friendly staff

I booked this hotel because it was my grandson birthday. The only thing he wanted to do was be in a hotel and swim. When we got there the pool was closed. This information was not on the website so we were very disappointed because it wasn't anything for him to do

Great hotel! Unlimited cookies!

.

Exceptional

Yes, I felt safe walking to and from my car. The room was very comfortable and clean. I didn't have the breakfast, I've heard its good.

Their service was great asking us if we needed anything was great caring for the customer.

Clean room, great parking

STAFF WAS EXCEPTIONAL NICE, ROOM WAS CLEAN AND BREAKFAST WAS FRESH AND GOOD

Exceptional

The swimming pool was not working. The room was very far to walk. I asked for a senior accommodation. The property was Mail maintained, but they seem like they overcharged me because my hotel stay together was only supposed to be 357 and I see they didn’t added another $78 so and it was it was $100 deposit fee to be retired. I wasn’t happy with that.

noise from highway, microwave not near room.

Shuttle service from the airport to this hotel! You have to call and make reservations! Does not say that on their website! Very disappointed and had to get a very expensive Uber ride to the hotel! This was after long day of cancellations for flights and arrived at airport at 9:15pm. Was looking forward to getting on the “ free shuttle “ to this hotel and going to bed! Need to be clear on their website on “ shuttle!

Close to the wedding venue where my brother had his wedding! They were very accommodating to all of my family.

No breakfast. Parking cool

Good

Super thin pillows & rooms smelled terribly. There were stains on the ceilings & walls were super thin. You could hear everything & lights/noises all through the night coming through the door. The stairwell was locked, so you were forced to take the antiquated and slow elevator. Gym was definitely underwhelming with minimal equipment. It was dirty, and paint was peeling everywhere. Just terrible stay.

Exceptional

Didn't eat breakfast..parking was fine.

The room had roaches and the staff that served our party at the banquet were rude. It was almost like they treated us as if they were doing us a favor by letting us eat. Didn’t allow us to eat without feeling rushed and immediately cleared the food we paid for without allowing us to eat as much as we paid. Just because the property has a few staff members that were polite during check in is why I didnt rate it 1 star. Do better

Everything was excellent

Great room!

Superb

Breakfast was great in the restaurant and the beds are very comfortable!!

Had a bad experience!

They did not clean our room after 1st date, had to asked for more towels. It was a party and at 2 am they were fighting in the hallway.

A charge for a bottle of water in the room and the breakfast not included will be a deterrent for us next time but the hotel itself was very nice and clean.

The room was not nice like lobby Room and parking

Room and parking

Clean room

If check in is at 4 maybe consider having someone else at the desk as well. Had one older lady, tending to four different customers, all by herself.I felt so bad for her

Very poor

Good parking

I love the hotel. No complaints about the staff. However I wasn’t able to relax because of the constant traffic on the floor. Overall a pretty rocky stay.

Everything was top tier pool was out first day. But was fixed after

Overall experience was good

Very nice hotel !

Exceptional

I had a member of the cleaning staff walk in my room at 8:41am. She said that she knocked, but I hadn't heard it.

Overall the cleaniless . I must say it took me by surprise . Definitely I will come back for another stay.

Exceptional

Overall the cleaniless . I must say it took me by surprise . Definitely I will come back for another stay.

Nice warm pool No cookies were ever ready though and this is one of the best parts of staying at double tree hotels

I was expecting a little higher quality stay here. The bed was pretty comfy and nice clean bathroom. The staff was so friendly and helpful when there was an issue. Only thing is the elevator for the far rooms had me questioning getting on it. Felt a little unsteady, and also the room they gave me had the smell of mold in it. I turned the AC off which helped slightly, but even the day after it still had that lingering smell. Not too bad though.

I was only there overnight and got in late. The room was very clean, bathroom as well. The front desk was very quick and efficient. I would most definitely recommend, and I plan on going back.

I’m

Plenty of parking, clean rooms and a nice facility. Pleasantly surprised!

Good

The noise at night was just ridiculous. Loud music loud kids in the hallway. Noise until after midnight. I asked for my room to be cleaned and refilled twice they came in no coffee,sweetener,stirrers.On the second cleaning there was only a half roll of toilet paper left and they never gave us a backup roll. They did not have breakfast so the coffee in the room was important. I travel a lot will never stay there again.

Beautiful Room and professional service.

The breakfast buffet was the only thing that wasn't excellent. I would not pay for the buffet again.

Check in was unpleasant, there were only 2 staff members and one staff member was on the phone and the other staff member that assisted me was overwhelmed. He mademe wait, write down my information even though i had a reservation as he had to attend to other customers they were at the concession.

Every one of my stays the rooms are always dusty.

Chocolate chip cookies given at check in.

Resturant staff was not very friendly and the pool area had teenagers playing football with a real football so staff stepped in and small children were being knocked over in the process.

Clean room

My booking wasnt the room I received

Exceptional

My booking wasnt the room I received

Couldn’t really enjoy the night there were so many kids in the hallway’s all night

It was very clean. Only downside of the rooms is the beds are really small they are not queen size bed they are full size and 2 grown ups really can’t fit in them. I feel it’s not right for the price of the room and the beds are really small.

It was good. The only issue thermostat was not working properly so I had adjust the heat on the actual heater.

I did not use the amenities myself but I did notice that the pool was being used. I found the meals there were a bit pricey, but the breakfast was fantastic. The restaurant staff were plasent and helpful. There is a shuttle to and from Midway which was helpful. The room was clean and comfy. I would go there again.

Clean and spacious rooms and bathrooms. Great and friendly staff, they will go out of their way for your comfort and needs. Free continental breakfast would be great. 5-stars all around.

Convenient to the Southside of Chicago for me. Seems safe. I will stay again.

Friendly staff, great value.

The lobby area was filthy. It looked liked soneone was partying all night (empty beer cans,Wine bottles and food) in the lobby as soon as you walk in. There was teash in hallway on the 5th where my me and my wifes room was. If it was for the fact that we didnt have many options after our flight was canceled, we would have went somewhere else. Thanks

Towels. When we called to ask for towels we were told “they are probably in the dryer and will come up pretty soon.”

The facilities were great and so was the staff.

Clean room & staff was amazing!

My review is scewed because of the bridge construction imitating access to the local options. The hotel is a 3/5 to me for its very dated and elevators could use some maintenance +layout is not as welcoming as other options for similar cost.

Friendly

Very good.

Didn’t have breakfast, but I did have dinner dinner. It was cool. The food was great. The customer service was off the chain. I really enjoyed the stay and I look forward to staying again sometime soon. Also, I’m also looking to have my wedding anniversary party. That’s all I’m speaking to management about that now so I really overall enjoyed it. That’s that would be my destination spot for business and for personal

Hot​ water was hit or miss

The room was fine for what we needed - a place to stay before an early flight. I wouldn’t have wanted to stay any longer, it was a bit worn, carpet especially and the bed uncomfortable. The “handicap accessible “ (which we didn’t need was not great, no wheelchair would fit with the “closet” and the lack of bathroom counter space was annoying.

Clean room

N/A

Great shuttle driver. Didn't use gym.

For the most part my stat

Yes

Yes everything was good

I needed an accessible room and it was perfect.

Clean room accommodation request was made to a quiet floor. Quick and easy check in, excellent guest services at front desk. First time stayer at doubleTree and will be back!

Clean room the towels were wasn't up to my standards need to be replaced.

Older hotel trying to stay in nice condition.

Pool closed. Coffee machine didn’t work. Poor breakfast

Okay room

Toilet did not flush properly. Water stream was extremely weak in the shower.

It just an overnight stay. The desk staff was courteous..the room was clean...I will stay at Doubletree Inn again..I will also recommend as well

When showering the water was warm not hot at all

Good bang for your buck, very friendly and professional staff.

Nice place to stay at. The only thing I had a problem with no complementary breakfast. I ordered breakfast to my room French toast, eggs, bacon I told him when I ordered that I'm allergic to raisins and they still brought me my French toast with raisins in it. Another to my room.

Room was clean and staff was attentive.

Everything!! I didn’t have any complaints

The room was clean and the staff was nice.

Great staff My partner and I loved the pool. Great service

Great staff. Very attentive and super clean and comfortable rooms!!

First let me say the check in process was nice and easy. But once we got to the room it was terrible. I was failed to be informed of construction being done below my room. Just constant banging. Called the front desk numerous times. Then after we were moved it was fine. Called the front desk at 7:03 for a crib for my baby and some extra pillows and sheets as we were using the pull out sofa. Took 90 min to get those up to my room. Would not stay here again unless it was the last hotel for 100 miles.

Everything was perfect and the front desk was so nice

Clean room & facility

Yes. Very clean room. Would love a discount for the next time.

everything

Good location to function. Good Cookie.

The room could have been cleaned much better.

Staff was very courteous and very helpful. Hotel is older and could use an update. As always, the cookies were delicious!!

When I checked in the front desk personnel at 5pm on 1/27 could've been nicer.

I was unable to adjust the temperature in my room. (Not working) With the room temperature being what it was, the air was extremely dry. Also when you order room service you get charged a tray charge when they deliver your food in a takeout bag.

I like that there is free parking and the staff was extremely nice I have nothing at this time

Check-in was easy and efficient. I really loved the electronic key. Pool and Gym were well equipped. Whether it was the front staff, the service members, the shuttle or even the restaurant staff, all were very professional and polite. Really enjoyed this location. The hotel is located an a quiet and calm area. Thank you so much for your hospitality Sisi, Sherarine, Luis and Sharon as well as the gentleman in the restaurant. Well deserved five stars!

One of my favorite hotels for a staycation with my family. We go especially for the huge heated pool and warm cookies you get at check in! Highly recommend! Staff is always friendly!

The water in the room was for a fee. No hot coffee options in the lobby.

The staff was very pleasant shuttle driver was very nice friendly. The room was spacious and clean. We had dinner at the restaurant. Food was really good. Drinks were great. Good value for your money.

Great place no issues

The room was spotless. The only thing wrong was the hot water in the shower hardly worked. They need to get that fixed.

Everything was good and clean.

It was ok I asked for more towels and never received them

Staff was very friendly. Room was clean.. bed was comfortable.. my friend and her daughter had a good time! The pool was nice and the water was warm!! Breakfast was good.

breakfast was okay. i don't like how people just hang outside like there at a party in the park with Alcohol beverages and cigarettes using profanity. as well inside the lobby. people were sitting inside the lobby eating chicken wings with bottles of liquor. i was with my 88 year old mother and i though we were staying at a 5 star hotel. that i was never expecting. was disappointed so we stayed inside our room.

Felt like carpet and flooring was old - maybe needs replacing .. it was hard to pull my suitcase down the hall .. also would be helpful to have a map of where rooms are I relationship to the doors . I was told between doors 4-5 but really was closet to 5 and 5-6 ..

The rooms were a little small, the staff was very nice, and it was overall a pleasant stay

The room was very nice comfortable clean and stocked. Staff was very nice only inconvenience was the mini fridge did not work

Staff was nice and rooms were clean

We did not even stay the night because we found a cockroach on the wall in our room less than 5 minutes after being in there.

Clean room

.

The room was clean. The check-in was easy & the breakfast was good. Only stayed 1 night but the room was good

The room was spotless and the staff was very welcoming

Location Housekeeping effort before making rooms available

The room was spotless and the staff was very courteous

Nice

There was a bit of a miss up with my reservations but the staff was awesome and accommodating The hotel was very clean and comfortable I wanted to stay another day Very friendly staff Buffet employee was rude at first But once everything got straightened out he was accommodating Food was pretty good ( breakfast)

I didn't like that I couldn't stay longer.

Denise at the front desk was amazing!!! She went above and beyond with local recommendations. Booked our return stay with them simply because of her!!!

Restaurant was too expensive

Room was clean

Sharon and Mike are phenomenal. I felt at home!

Clean room.

Nice facility! Room was very nice and staff was friendly and helpful

Housekeeper stole my phone

TV sucks. No local station,I had to have engineering come to room 3tim

Ok

There was no microwave in the room.

They could’ve cleaned our room better and they could’ve left us a shower curtain. They need to be more detailed on their cleaning.

Expedia cancelled my hotel booking when I only wanted to cancel my car rental. Once that was done I had to re-book my room at a higher rate because Expedia stated they could not undo the cancellation. Both the hotel and Expedia continue to refuse my $198 refund even though I spent an additional $320 to fix expedia’s mistake.

The beds were too small

Nice windows

There was roach in the bathroom

Cool

Good

Yes

My hotel did not have complimentary breakfast and the hotel restaurant was extremely pricey. Next, some of the hotel cleaning staff were not very welcoming. My room was cleaned and had clean sheets. But the heating system was not working properly and it was very cold in the room up until my day of check out. My bathroom floor had ants and a loose tile. Finally the hotel has invested very little in furniture maintenance. Most of the furniture looked old and dirty.

Terrible.

Not for me.

Sharon was wonderful, she checked me in and even reminded me from a previous stay!

Clean facilities, gracious and helpful staff and convenient location.

Great

It was wonderful. No complaints

Very clean, pleasant staff.

cookies during check-in was an example of GREAT HOSPITALITY! The room was very clean, smelled good and the large tv greeting with my name on the screen was a very personalized and made me feel very appreciated! Also, the vanity mirror and magnifying mirror was a GREAT decorative choice! The Spotlight Restaurant located inside of the hotel was a perfect destination for a cocktail right before heading to the room! The waiter was extremely friendly, funny, accommodating, and knowledgeable about picking the right type of drinks! The checkout was smooth and I definitely recommend this hotel for a nice getaway because it's near shopping stores and other restaurants!- This is a 5-Star Joint!

Had a rough check in, 3 different rooms. Offered compensation for inconvenience never received. Staff was very helpful other than that. Michael was very helpful in getting my rooms corrected. Very respectful! Customer service 5/5.

The rooms were very clean. Parking was easy to get a spot. Staff was very nice

Front desk was very friendly and professional, they made us feel welcome. The cookies were great! Transporation was provided to and from the airport, which we really appreciated.

I love a doubletree because you can expect a quality stay and I wasn't disappointed. Rooms aren't huge but they aren't small either. The warm cookie is ALWAYS something to look forward to and the parking was simple. The only con was the shuttle. You must book 24 hours in advance to your check in. Make that 48 hours to be sure otherwise the hotel will not hire or schedule a driver and you will be SOL.

Worn out hotel

The room was great

Elevators could be updated.

Got stranded due to a storm and last minute reserved a room and enjoyed the hospitality and the service. They were very accommodating and even offered a free shuttle that started an hour earlier at 3 AM for me to bring me back to the airport when my flight was ready.

It's more convenient to have a microwave in the room especially if your not feeling well and can't go all the way to the lobby just to heat up food. This is the only reason I rated the hotel 4 stars. Other than that everything was great.

Noisy kids running all up and down the hallways. Banging, screaming, slamming doors.. staff could care less.

Very pleasant stay during a snowstorm. Room was bright and clean.

Super clean. Excellent service. Quiet. Comfortable bed. Very nice

Check in was smooth but then when I went to my room I had two full beds instead of the king we requested. I went to the front desk to try to get this corrected and was told they were out of rooms with king beds even though I booked a room with a king days in advance. How do you sell out of what I already purchased? On a day my boyfriend and I wanted to get away, we were made to sleep in separate beds. This would be mildly more acceptable if we hadn’t booked a previous trip with a Hilton for two queen beds (my son was with us) and got to the room just to have 1 king bed. It took them hours to straighten out because we told the front desk that there was no way we’d all be able to fit in the same bed because they sold out of a room we previously paid for. I don’t think I’d opt to stay at a Hilton again. It was very clean but I don’t like deceptive sales practices.

Staff friendly, room perfect, no complaints booking again soon!

We love Double Tree! It is a Low Key Sophisticated Hotel! I have been to the MGM Grand in the Penthouse Suite, Trump Towers, Drake, etc. When we need to be frugal and still get quality treatment, fresh clean rooms and a special treat! The signature chocolate chip cookies, Double Tree is our go too! ❤️🎉💋

Great clean and comfortable room. The hotel was really clean and quiet/peaceful. Great customer service and the Chocolate Chip Cookies are amazing!!!🌟

this place was excelent the service the food thr room everything was top shelfe

Staff was friendly and organized, room was clean, quiet and comfortable,

Hotel is in need of an update. Our room was musty and the drawers on the dresser didn’t close, so we had to navigate past them. When I gave feedback to the staff, I was offered breakfast vouchers. I had 2 rooms and rather than asking how many vouchers I needed, they were rude and said “you only have 2 people”…I had two rooms and this unacceptable one had 2 beds with 4 people.

Clean room

My keyless entry did not work however the front desk staff was quick to provide key cards.

It’s a quiet property off to the side, I got to enjoy the pool the staff even raised the temperature when we felt it was too cold. 10/10

Hotel rooms showing signs of wear and tear - definitely need a refresh (especially the bathroom - low water pressure, and hot water was only warm - fixtures were aging, not very clean, and not operating correctly. Finally, smell of pot was rather annoying and stuck in the carpet... need to do a better job of keeping people from smoking on site.

The desk clerk Ms. Bentley upon my arrival I had a little difficulty with my payment. Ms. Bentley was very patient and her customer service was top notch. The problem was resolved in a timely manner. My room was nice and clean. The Spotlight restaurant and bar was very convenient for me. I ate dinner and had breakfast while staying at the hotel.

Clean room. Friendly staff.

I would have given it a five star..but unfortunately no real hot showers. The checked the temperature, however, they said that's what is is through the whole building. Hotels need to have a higher level of hot water for the needs of the guests. Other than that everything was fantastic and I would recommend the place. Property can get a bit of upgrade but it was still great! The GM Denise was such an awesome professional person!

We were not a fan of having to pay for breakfast separate from our stay. Breakfast was very expensive with already a hefty amount to stay there in general. The floor we were on was very noisy. People were screaming, stomping, yelling, etc. all throughout the night. Horrible sleep! I will never return.

Easy check-in … desk agent was very helpful. Accommodations were good. Bed was comfy with wonderful pillows!

Location was great for where I needed to go Cookies they give out upon arrival are delicious

The staff from the start was horrible. I tried checking in and was told that I didn’t have a reservation which I clearly did since I booked with Hotels.com. It was the worst experience I’ve ever had checking into my reservation.

I booked this hotel specifically because it said they offered an airport shuttle. Normally, I arrive at the airport and call for the shuttle, but when I did, I was told I had to call 24 hours in advance — something that was not mentioned on Expedia. The next shuttle was at 8 PM, while I arrived at 7 AM. I ended up paying $67 for a taxi because I relied on the advertised shuttle service. This was very inconvenient and disappointing.

Yes

The elderly lady that checked me in was extremely friendly! So my experience from the start started out amazing! We came for a staycation because my son wanted to go to a pool. The pool was huge! Clean & warm! Lots of clean towels for the guest and lots of tables and chairs! Beds were extremely comfortable and the covers were so soft and warm. Shampoo and conditioner smelled amazing! I will definitely be returning with my family!

n/a

Very clean establishment

Clean room and quality service

The carpet in the room needs cleaning. I always travel with socks shoes to take up less space in my luggage. The bottom of the socks were so black, I had to throw away instead of bringing them home to wash. Also hotel needs security, there was a strange man on Sunday night roaming halls asking for WiFi.

Great option

Thank you!

The staff was really nice. The room was really clean. It was in a great location close to the expressway.

I liked that the place was clean. I mainly liked that they had an airport shuttle. And the staff was very nice and helpful.

1. Hair on the bathroom floor and tub(not mine) 2. A past guests dirt sock by the bed 3. The bath tub didn’t drain so how well was it cleaned? I was so grossed out this is not a cheap motel I expected more

Roof leak in bathroom, overflow from room above, AC was very noisy, will only come back after renovation.

Nice hotel. Short stay.

The hotel was comfortable, clean and not run down. Staff was very friendly!

The shuttle service was excellent!!!

When I made the reservation on Expedia, they charge my card. I could’ve gotten it to Hilton cause they would price match and then I would’ve gotten the benefits of the point for this day and on top of that they charge me additional fees. It was a mistake to use Expedia and I’ll be careful next time I get steered towards a hotel via Expedia

Very good shuttle service from Luis. He made my transportation to and from the hotel a smooth experience.

Sharena was very friendly and quick. She made me feel welcomed and showed concern for why I was in town. I appreciate that quick conversation and her service was great.

Absolutely the worst! Front desk are not friendly or welcoming at all! The placed in extremely dated, old and extremely loud wing of the hotel. It states warm cookies asked the lady for warm cookie stated they do not have any cookies in sour and mean face. Restaurant had ants in the danishes—it was bad experience in the hotel that felt, looked and smelled like Smokey motel room!

Nothing to complain about. It’s an okay place.

Furniture in lobby had stains and looked garage sale vintage

This time my room (140) had a dental pic next to the bed and the sheets were not clean at all. Floors had what looked like sugar spilt. you could tell the room was not cleaned.

The staff was wonderful. The cookies fantastic. I have stayed all over the world but I have never found a cleaner room in my entire life. The scent of freshly washed linen hits you as soon as you walk in the room it's fantastic. The shower and bathroom were impeccably clean. The lovely man who worked front desk was so nice we adored the service. The area around the property doesn't have great transportation but we stayed there because they have a free airport shuttle and the driver at 4 am was the nicest person. I would 100% stay here again.

Yes

My room smelled so bad that I checked out of the hotel 1 day earlier than what I paid for. I did try to get another room but I was told all the other rooms were booked.

Messed our backs up first night. Ruined the whole trip going forward

It was a nice hotel

Clean

I book a room but when i got there I was given a handicap accessible room which I did not want. Guest service told me that they were sold out and because I booked 3rd party there was nothing they could do about it. The air condition went out on Saturday for over 2 hours and it became hot. On Sunday, the fire alarm went off and fire trucks started pulling up. Will never stay here again.

The staff here was amazing very professional, helpful and friendly.

Everything was awesome ! Everyone was extremely nice and kids. This was really good time, the only thing was Matience Man named JOSE was very rude and mean to the kids in the pool. We accidentally forgot the wrist bands upstairs and he gave us a really hard time. We probably won’t come back because of him. But the hotel and the other staff was Wonderful!!

Nice place to stay

Pool was cloudy over all a good place… good food at restaurant…did not get room cleaned ..

Good

Nice and clean.

I did not stay at the hotel and had to leave immediately. Therefore, I kindly request a full refund for this booking.

Are room was wonderful and clean.

On September the 10th, they did not clean. My room, I went to the front desk. Asked the lady at the front desk for clean towels 2 hours later. No, clean towels. I went back to the front desk. She says she couldn't get in touch with the girl. Who's supposed to bring the clean towels? The girl who's supposed to be working cleaning rooms or delivering towels. She outside on her phone, not doing her job. I go back to the front desk. Ask for the towels again now. It's 3 hours later. I still don't have no towels.

Beyond the Hotel's control, but the construction on Cicero and bridge closing on 127th was painful.

I didnt even finish checking in before I got a fresh hot cookie!

Clean. Safe and respectable.

Nice room

Poor service

Warning: there are two DoubleTree hotels near Chicago Midway airport. This is NOT the Cicero location, but the Alsip, which is considerably further away. Unfortunately, the regular airport Doubletree shuttle only goes to Cicero. For Alsip, you must call for the shuttle. I called the hotel several times directly from the airport and got no answer, so eventually ended up paying a hefty cab fare for the ride over. I had no choice. The AM shuttle was fine (but must be scheduled with the front desk). Don't buy breakfast if you're leaving at 7 AM (buffet doesn't open till 7).

Very clean and very elegant staff is EXCELLENT! From check in to asking security a question. All around very nice place.

I was location the second floor.

The staff was VERY friendly.

Clean

Excellent service and great room for the price

I would recommend this place to anybody

10

Rate the hotel 10 of 10

Great place.

Everything was great!

Had no problems

I didn’t enjoy my stay there

The Front Desk Employee was very Helpful and Friendly

I've already said this, however, since Expedia has sent me this email, I will report one more time. If management at the hotel would've clearly stated on Expedia that the airport shuttle requires a 24 hour advance reservation, I wouldn't have booked. I've stayed at many hotels and used the airport shuttle; the shuttle(s) run on a schedule.

The hotel had many amenities and the staff was great. My main issue came down to cleanliness. My room was not cleaned properly. Thank God I have some cleaning products in my truck. There was dust build up all over the dresser so I had to dust. There was also visible dirt left all over the toilet seat and under the rim of the toilet. I had to clean the toilet myself to feel comfortable. I also had to clean the bathroom mirror because it looked like it was not clean. The hotel is older but not in bad shape. They need to do a better job making sure the cleaning crew cleans and sanitizes surfaces and pays more attention to detail. It seems like they just wipe things down. Also, they have a fruit fly problem at the bar. It was a little annoying trying to eat while having to swat away flies. It is a full service hotel, so the room comfort would have been fine if it was properly cleaned.

Beds are clean ,firm and comfortable but pillows are too soft. Water pressure is great.

Went to have sex

Good

I don't consider anything to be unique to the property. I would have liked facial tissue on the night stand and just not in the bathroom, maybe the small fridge could have been a little cooler,

Easy on and off the highway l, you plenty of restaurants close by the hotel.

Wonderful

I thought the hotel in a whole was very nice, clean, quiet stay. The thing I didn't like was that when I pulled my covers back to lay in the beautiful, comfortable bed there was a super long piece of hair under the covers laying on the fitted sheet. So therefore I had to sleep on top of the covers and cover up with 2 bath towels, but other than that I'll definitely recommend and stay again

It is beautiful hotel!!! Great hot breakfast.

N/a

My flight was cancelled last minute due to weather. Booked this hotel because they have a shuttle. Only to find out I couldn’t use the shuttle because I didn’t notify them 24 hours before.

The rug was worn and dirty

No cookies upon checking in

Beds were very uncomfortable

Nice

This place was great! My dog accompanied me and was treated like a king! Very friendly staff and nice amenities.

no restaurants within easy walking distance

N/A

Overall stay was good. Clean, comfortable room with limited amenities. Outside the property was a bit dissatisfying with guests hanging out and smoking in front of the entrance and in the parking lot. Would probably return again and hopefully check out the pool and restaurant.

Beds were not comfortable! Needs new carpet, front desk were helpful! Room had a smoke smell.

Nice soft beds felt like I was sleeping on a pillow!

Ok

Plumbing system is awful. We switched rooms because of poor draining in the tub and then went to room 339 and the sink wouldn't drained and they never came to fix it after I reported it.

Big

Good place to stay.

Check in was very easy and staff was so nice. I will definitely visit this location again.

location, staff courtesy,

Only cookies with nuts

Na

I also like that they have different apps to watch and not just basic cable channels.l highly recommend this hotel. The only thing is that I wish the microwave was inside the room.

I enjoying the Bingo and dinner buffet.

Convenience

Expedia was very misleading in info about this hotel. It said airport shuttle and 24 hour front desk. However the shuttle doesn’t run late and you can’t check in after midnight. So we couldn’t use the room due to weather issues that delayed our flight. So we’re out $200. I will never use Expedia again.

It was a nice property but a bit out dated and I wasn’t able to use my fire stick due to the WiFi.

Nice and clean

loud a lot of traffic by highway , food and bar was high but ok

I got stuck in Chicago on a layover they were very accommodating to me and allowed me to check in at 1:00 a.m. staff was so kind and helpful and the warm chocolate chip cookie helped as well! I would definitely come back here

Really enjoyed my stay here! Room was very comfortable!

Love the cookies!!!

It was a quite stay

The room was clean and the staff friendly.

Nice

The property was nice and clean

Nice and clean and a Professional Staff

It’s ok

This is an old rundown hotel. The mattress was flat and hard. The towels are see-through and gray. The famous warm cookie on check in was raw completely stuck to the paper, inedible. The carpet is worn, snagged , and stained. Very disappointing for a Hilton hotel and definitely not worth the stars or $250/night cost. Stay at your own risk.

For a “four star hotel”, some of the amenities are quite dated. The location is close to the amphitheater so it’s convenient for staying overnight after a concert. For the price per night, the hotel could be updated

I enjoyed my stay, everything was smooth and peaceful, friendly etc

My TV never worked. On the second night a technician came to repair it and at 2:00 am the TV would not turn off. I had to unplug it. On Saturday night there was a party down the hall and security did nothing about it. I would not stay in this hotel again.

I appreciated the shuttle to and from the airport. John, the driver was professional and a great conversationalist.

The staff were great! The food was good! The building is dated. Guest had carry out food and it sat in the halls for 2 days. We stayed 2 nights. We didnt get new towels. We had to call down to the front desk. Also our room wasnt cleaned. The cookie is always a great treat!

I like that the property is nestled in a quiet part of Alsip. This is my second time staying here and this time I had a suite and loved how spacious it is. Just wished that there was complimentary breakfast.

Actually really old property and not in good repair. I won’t be staying here ever again.

service was wonderful

Excellent chioce! Very clean and professional staff.

Probably is in good shape. Clean hotel.

Love the cookie

Rooms were tiny, digital keys/controls sucked. Lobby was amazing though. Breakfast was mid at best. Food was overpriced and tasted like garbage.

Staff was limited and uninformed. When I asked the reason that the room was not cleaned I was told it was upon request, however other friends who stayed the room was cleaned

Great customer service