Hotel Pentagon South

Don’t stay here!

There were a lot of things that were broken, especially in the elevator

Well priced

Na

I stayed in Room 709 and the wall by the window has a crack and a big dent. I wish the rooms were better maintained, other than that my stay was wonderful.

Convenient location The plumbing was not the best in our room.

Promised breakfast was never put out in morning. Bad odor in halls Clearly not worth the price.

Exceptional

Superb

There is NO bar/lounge...despite that being advertised. There is NO night time security. We were advised NOT to walk outside after dark, even just across the street (shopping center) My husband went to the breakfast (to be served 6-9 am) about 6:45am and it was almost gone and walked across the street to a bakery. The staff were helpful and nice. Help in getting a taxi and recommendations for dinner. If they are not going to provide these amenities, they need to change their website. The airport shuttle was one of the top reasons for booking this older hotel.

The reviews I read before I booked stated something other than what I experienced. The room was hot so we turned the air down to 60. By the time we woke up .. we were drenched in sweat. We couldn’t change rooms because the clerk said there were no more rooms. I got up to look out the window and the floor was soaked from the air conditioner. It took 10 mins for the shower to get hot. I wasn’t going to write a review, but I don’t want others to be fooled by the false reviews. I think they actually paid for the reviews. The pics you see online is not what you see when you stay there (not for us). All other surrounding hotels were booked up, so we just neared with it for that one night 👹

ı really like hotel comfort ı hate their breakfast options

Breakfast was good. Location was not central to anything No room cleaning or restocking of supplies Expensive for what we received

Breakfast was good. Location was not central to anything No room cleaning or restocking of supplies Expensive for what we received

Everything.

Great staff, reasonable prices but no dining facilities open yet.

Superb

No comment. Everything.

that i had to leave!

Exceptional

Quite a disappointment! Used to be a Courtyard Marriott but no longer. No airport shuttle. No on-site restaurant. No hot water. No functioning climate/heat/cool in room. Ugh. Overall really bad. Supposedly becoming Hyatt - do not stay there until someone new takes it over and greatly improves the hotel!

we were told the property was about to undergo renovations. No hot water for the showers.

On booking it was told breakfast is included , but actually it was lie , they didnt have it. So i want my refund

On booking it was told breakfast is included , but actually it was lie , they didnt have it. So i want my refund

At ptesent, there is no airporr shuttle. I had to get a taxi which costs $30.

This place is undergoing changes and although I didn’t see construction, it was definitely apparent. Hot water took about 15-20 to come after letting the water run. Can you imagine? You have to plan almost half hour before taking a bath?! The staff was nice, but kept trying to skirt questions, like “why does something feel odd about this hotel?” When asked. GPS didn’t even find it as it used to be a Marriott. The hotel doesn’t seem to be popular at all, so regardless of price, might behoove you to spend a little more if you want to be closer to attractions.

They offer breakfast but it was not offered because they was remodeling.

It was a good place to start and close to my location. The price was great also. They offer breakfast but it was not offered because they was remodeling.

Excellent staff, clean and comfortable room and good coffee. I liked the parking garage because i felt my car was safe. I would stay here again and I do recommend it to everyone. Overall nice. The toilet didn't work, I didn't complain because it was late at night and I had to leave early in the morning, so I prioritized my sleep. Also the elevators are not great,; flooring was peeling and warped, numbered buttons were missing. I prayed during each elevator trip.

Excellent staff, clean and comfortable room and good coffee. I liked the parking garage because i felt my car was safe. I would stay here again and I do recommend it to everyone. Overall nice. The toilet didn't work, I didn't complain because it was late at night and I had to leave early in the morning, so I prioritized my sleep. Also the elevators are not great,; flooring was peeling and warped, numbered buttons were missing. I prayed during each elevator trip.

We stayed here the night before my wife gave birth and she needed the shower to work based on doctors instructions. It was freezing cold water only and they did absolutely nothing to help. Then, when we spoke to them the following morning at the desk the manager offered a 20% discount to stay another night? Not sure why anyone would want to do that without a working shower. 0/10 is what I would give this general manager and property if that was an option.

Restaurant/bar closed due to renovation - would have appreciated a heads-up before booking. Room was a bit dated but comfortable - good enough for a one-night stay.

The place needs major repairs and maintenance and certainly not worth 200 dollars.

Convenient to everything

Convenient to everything

Passable

Their restaurant was closed during my entire stay.

This was the worst hotel I have ever stayed in. It was a Marriott when I booked but had changed affiliation when I arrived. I was expecting the airport shuttle (no longer available), and breakfast (also no longer available). Check-in was confusing. Told there would be no breakfast at 6 am. I assumed it would be later - there was no breakfast at all. Room keys were sketchy - blank white cards. No logos, no numbers, nothing, and bent. But they worked. Refrigerator (no freezer) was not working;air conditioner buttons were broken (except OFF). No hot water in sink or shower (tepid at best). When we checked out - the ceiling in the lobby was leaking water everywhere, and there were flies everywhere in the lobby. Overall, this was a disaster!!!!

We ended up using the shower without a curtain. After checking into the room it was nearly an hour before we had a working television and some ice. As such, we could not go to bed as soon as we would have liked.

There were none of the amenities listed on your site. No shuttle, no access to transportation, no food availability.

The air conditioner was so old that extremely noisy.

Staff so friendly. The secret, they can book for you a taxi. There are shopping area in a walking distance

There is no hot water their.

Didn’t have it

Very clean rooms and friendly staff.

This property is old, not well cleaned (found stains on towels and the toilet). I had to change my room because the first toitle didn't flush. The same thing happened in the second room, so they had to send a technician to get it going. The noise is terrible because it's close to a highway. They need noise control windows because you can barely sleep.

Easy to get in and out of, great staff. Outdated building and amenities but overall good stay.

Welcoming desk staff.

Clean room, excellent staff. Good value for the price.

The room was okay. Needs renovating. And update your pipes. Guest should always have access to hot water.

Easy access hotel. I’d stay here again.

Friendly helpful staff and clean

Shuttle service stops at 8 pm had to take Uber ☹️

as always all very good !

Didn’t see free breakfast

Nice place. If the kitchen would open at 5:30 instead of 6:30 we could have breakfast

Room was clear and staff was very friendly.

Excellent

Room was good overall... Bathroom showing age.... Beeds attention. Front desk (Name was Junior I think) vas excellent...

People vey nice but don’t think I’ll be back at that hotel on my next trip

The breakfast was fresh and the service was excellent! I strongly recommend this property

Staff is polite. Elevator quit working for a day. Thermostat buttons broken, couldn’t change temperature. They couldn’t fix it in four days.

The staff was amazing and the rooms were perfect!!! The courtesy shuttle even took my daughter and other runners to the start of the Marine Corps Marathon!

Great exoerience. Front desk staff was very accomodating.

Not related to the guest room… I used the onsite parking and didn’t need to use my room key to exit the parking garage. This didn’t make me feel safe about my vehicle being parked there. I didn't know this until I was leaving. There is no accountability if it was stolen, whereas tying it to a room key/guest would have provided some. Moot point because my vehicle is safe and with me, but that is not a comforting approach. Needless to say, I will not be staying at this Marriott again.

Checkin went smoothly. Room was as advertised. Only wished was for both earlier and later shuttle availability and telephones with buttons that worked.

one of the days the water was actually turned off and I wasn't notified beforehand.

AC could not reduce temperature setting, can only go up! Microwave faceplate half loose. When taking shower hot water can only maintain 3 minutes. After that it became lukewarm and not good for hair washing. Felt cold and had to stop shower. Feel very bad. Floor Numbers in elevator can be turned and rotate after touching them. So funny. Free black coffee only available at breakfast time. After that period you have to go to restaurant inside the building to buy it. Most hotels provide free black coffee 7/24.

It was a pleasant stay

Was such a nice experience after being at the airport with delays and finally a cancellation. Everyone from the shuttle drivers to the evening and morning staff were so helpful and kind while still being very professional. Room was comfortable

Gentleman at front desk check in was very friendly, courteous and helpful.

Everything was great

Room was nice...bed was comfy

Very basic. similar to a motel 6

.

I always happy to stay in this place !!

Always amazing staff so respectful and the hotel is very clean !!

The evening shift staff was very kind he was informative about maintenance taking place in the morning hours. Rooms were a little out dated but clean.

Due to the issue, the receptionist, Temena, reassigned me to Room 807. However, the new room had its own problem—the water was not hot, but rather cold. I reported this to the receptionist, but the issue remained unresolved throughout my stay. I was disappointed by the lack of responsiveness and the inconvenience caused by both room assignments.

The staff, including the shuttle drivers, provided excellent customer service.

Hot water not working consistently. The room key stopped working.

Unpleasantness

everything was very very good !

Glad here as well

The room was clean, staff very friendly the airport shuttle got me a little confused at first I took the wrong bus but the driver was kind enough to pick me up where I was dropped off.

Nice stay for 2 nights. Great shuttle to the airport

Shuttle service, hotel staff very friendly, comfortable room, althoug esthetics could be updated.

Hotel was relatively quiet and in an easy to get to area. Jasmine was the kindest and friendliest nighttime front desk staff member I have ever met. My cousin and I saw her at all hours of the night and she was still super upbeat and nice. Having staff like her to greet you at midnight is a real pick me up after a long flight. The room was clean and the shampoo and body wash smelled nice and was calming. I would definitely stay here again the next time I'm in the area.

The room was clean and staff was nice. Good customer service

It was a nice stay and the staff was polite and courteous

Front desk staff was able tp answer all questions regarding transportation and places to see.

The hotel is sort of outdated and our shower wasn’t the best. With that said, everything else is great. The shuffle to the airport is a nice amenity, and they even offered shuffles to the Marine Corps Marathon, which was amazing. Also, Jackie in the front desk is one of the best person I’ve ever met. Such an angel, so kind and ready to help us. Always bringing a smile with her. That itself makes me give this place a 5-star. Excited to stay there for the 51° MCM next year. (but please replace the showers)

The shuttle service from the aiport and to MCM was excellent. The staff were very accommodating.

Very enjoyable stay. Clean and comfy rooms. Friendly staff

Facility in poor condition. Air conditioning was very loud and control was broken. Plumbing in bathroom was rusty. Shower only had half the water coming out, as tub spout control did not work properly. Water drained slowly so I was standing in 2” of water while I was showering. Very disappointing

The airport shuttle was punctual, and the shuttle also transported you to and from the nearest Metro stop - a big convenience!

Clean rooms

Happy hour ad in elevator was incomplete and misleading.

Very dated hotel with serious plumbing issues. We had to contact guest services multiple times during our stay due to faulty plumbing. Overall less than pleasant experience.

Junior was outstanding with smiling service and answering my Q's. He gave us a top floor room with a view of Washington DC when the keycard of the 1st room would not work.

Yes everything was amazing. We had a wonderful time

Loved everything except how difficult it was to open the door to my room and how difficult it was to pull out the knob to turn on the shower.

Great location and clean

excelent

I wish I could remember the guy up front who checked us in. He was the best, very friendly and helpful.

Overall good but had a slight cleanliness issue in the hotel lobby restroom.

Relatively clean hotel, easy access to DC. We felt safe in the area. The bathroom was dated and the drain in our tub shower drained very slowly so that we were standing in water by the end of our showers. We complained and they said they would fix it, but the problem was not rectified.

Lamp by bed is faulty it flickered and turned off would not come back on Toilet kept leaking in tank and running constantly day and night. Informed housekeeper Tv turned off last morning for about 20 minutes before staying on

Quiet, clean rooms with convenient snack options both in hotel and across the street. Close to major attractions without being in a crowded, busy area.

Great service, everyone was very nice. Hotel just needs overall updating.

The staff was pleasant. The hotel is across from grocery store and convenience stores if needed. The AC unit was a little loud. However, My room was clean and have everything that my family needed.

Very pricey at bar and restaurant.

Clean room

.otherwise innam the shuttle runs every 30 min.

Felt very safe and liked that there is a CVS and other stores nearby

Staff friendly and helpful

They had a bistro only. Bought breakfast burrito and it was good but pricey for $18 did not see bar or another option at the hotel. Had issue

Great service

really nice

The staff were great. The room was clean but needs renovation. The restaurant was not customer friendly. E.g. The menu says eggs your way but when I asked for an omelette the waitess said "We can do that". The parking structure was not clean (ie. Elevator, and stairs).

Only issue is their server was down and I could not have a key to come and go as I pleased to the room. Had to be escorted for staff to open your door.

Yes!

They put us in a dirty room

Bathrooms are old. Our air conditioner sounded like an airplane engine going off and on. But clean comfortable bed.

Great stay! Highly recommend

Great stay, no issues. Stayed 5 nights.

Very clean and friendly!

Very comfortable. Nice and clean

Great service in a quiet and peaceful area. The reception staff were very friendly and welcoming. Thank you

The front desk staff is awesome ! Tyeshia Is very helpful and friendly

The room itself was large, with a sofa and tables, a refrigerator and lots of room for luggage. The bed and pillows were extremely comfortable. We didn't turn on the TV but it appeared to have Netflix. The bathroom was clean but could use some updating; it was extremely difficult to turn on the shower and the bathtub was so slippery I couldn't even step in without a mat. We didn't get to try the breakfast, but the front desk staff were very pleasant and helpful. Overall, a good value for money.

Nice stuff they have good service and nice reception

Excellent job

Had a busy stay at a good price

Everyone here was pleasant and helpful. I'll always stay here when I travel to DC.

Staff was more than accommodating, and all essentials are within walking distance.

I really had a good time during my stay at the hotel.

I've been back two times, the service is great and the hotel had everything we needed. Staff is friendly and super accommodating, especially divine at the front desk.

Very nice and friendly

Only problem. Couldn’t figure out how to use the shower for the life of me

All was great

Good

Transport access

Pretty standard hotel, staff was friendly and helpful. Check-in/out was quick and easy.

NA

Good!!!

Parking was easy to get to and staff was helpful and friendly

I liked the ambience. It was a really lovely stay.

Everyone was great Mr. Junior's & Tyneisa was the great 👍 and make me feel very welcome at home.

It was verry outdated. Smelled musty and felt dirty.

Localizar is excelente, Excelente Service

Highly recommend this hotel

Stayed because of a delayed flight. Perfect for what I needed. Staff was very nice. Jasmine was so great and helpful after dealing with a stressful time at the airport. Important to know Shuttle runs only during certain hours.

Staff

I had a late check-in and was greeted cordially by an attentive, professional Front Desk Associate. I appreciated the well-stocked market as my delayed travel afforded me no dinner time. Thank you for making my stay so comfortable.

It was nice, comfortable and clean. It was very convenient for the early flight that we had to catch at Reagan National Airport.

It was quick and easy to get checked in

The property was nice and quiet. There was a CVS, Paris Baguette, and Aldi across the street. The highway is nearby as are a few bus stops and shuttles that lead to downtown and D.C.

Very clean, quiet, and Staff were very friendly and helpful. Felt safe going from my car to the hotel even at night because security was always visible.

Favorite place to stay to go to the airport. Comfortable, friendly, and great service.

Only one elevator works, it can get very crowded during rush hour. AC in room is kind outdated so if you’re sensitive to noise, be careful.

Dated rooms except for bed and tv. Curtain was torn and didn’t want to walk on carpet with barefeet. Only one elevator worked and elevator in parking garage didn’t work. I would not stay there again and it left a bad taste for Marriott that I always expected to be a top hotel chain.

Great place to stay! Very clean!! We parked our car there for the week while we flew out of near by airport for a family vacation

I can not thank this hotel enough for accommodating our family on a really short notice. They were phenomenal and very professional and kept following up with us until our arrival. LoGuidice is the reservation. Junior at the front desk was great! Can not thank him enough.

Older Marriott that needs a remodel. Beds were comfortable and rooms were clean. Tub backed up so my ankles were taking a bath while the rest of me was showering. Lol. Elevators didn’t work one day. Garage was dirty.

Nice

Great staff , clean room , easy check in ! I loved the stay and will return here my next visit

There was several outlets in the room not working and the water did not get hot, you had to play with the water going back and forth between hot and cold before it started to get hot enough for a shower.

It was fairly close to the places I wanted to see.

Great accomodation with guests.

Great hotel. Expensive with paying for parking and breakfast, but otherwise a good deal too. Kind staff. We felt safe and were comfortable.

Mediocre Courtyard stay. Smoke detector flashed bright green all night; noisy fan rattled all night ,so not the best sleep

Rooms not a good as I expected.

The property is definitely dated but a great value and comfortable

Friendly and nice

I had a nice stay, but the hot water in my room didn't work and I had to keep calling them every day to fix whatever the issue was. I believe I shouldn't have had to call them for this because it should not be an issue for guests to call just to get hot water to take a shower.

A perfect place to stay before my early morning DCA flight. The available long term parking and airport shuttle was great!

Didnt stay too far from airports

Need more information gor the customer

It’s located in a central location. The hotel is on the older side but it’s worth the money you pay for it.

Good

We enjoyed our stay. Everything was perfect. The free shuttle was so convenient.

Cold water

Nice and quiet!

It was a clean and convenient to the proximity of where I was visiting

First of all, I booked for the breakfast to be included. But when I get there , they said breakfast was not included . I ended purchasing breakfast outside. the AC unit was so loud that I could not sleep . I told them but they did not come to fix it .

But the best part of it was the free shuttle.

Good location

Nice neighborhood, easy access to DC.

There was a group of kids at the time I was there. They were running around, blasting music, the chaperones were not paying attention and not asking them to be respectful. As a hotel if you have groups that large of kids you should put the business guests on a different floor than these groups! It was so chaotic. They were running up and down the halls!

Great price

The property was very well maintained. It is in need of a renovation though. You can hear everything outside of the room down the hallway and the furnishings are older. Still nice and comfortable, but time for a refresh.

Nice place. Clean.

Happy, convenient, and good bar food!

I enjoyed my stay and found it suitable for a one night stay.

Service was great, need some touch up. It would have been great if the hotel offers free continental breakfast.

Great service, the only negative thing was the A/C unit, a little bit loud when turned on, other than that everything was great!

Easy check in. Friendly front desk

Very average. Not centrally located

Clean; very nice… rooms a little dated, but great value

Easy to get in and out of.

The bathtub in my room was dirty. The garage gate arm was broken. Carpet smell funny.

Friendly staff. Great value!

Room was good

No pool and only one elevator

The staff is excellent very attentive to customers we were without power, and they went the extra mile to try to accommodate, and to make us comfortable during this time

It was black out was frustrating. Both The managers were great. The problem was not easy to solve but unusual experience sleeping in dark and waking all floor using a stair very bad.

Staff was pleasant and helpful! The amenities and rooms were a bit outdated but that was given the age of the building. It worked perfectly for our quick one night stay.

I will say, though, the staff were very nice. They were very apologetic in spite of many frustrated guests.

Great staffing