Candlewood Suites Alexandria - Fort Belvoir by IHG

Exceptional

Exceptional

I never ended up staying I tried to get a refund and never got it

Very good

Good location very nice Staff . Staff was very knowledgeable and clean. Only issues I had was the bath tub was not fully clean there was some dirt left in the shower but other then that the stay was very comfortable and relaxing.

Only issues I had was the bath tub was not fully clean there was some dirt left in the shower but other then that the stay was very comfortable and relaxing.

Very good

I never ended up staying I tried to get a refund and never got it

Exceptional

Great

The staff made me feel very accommodated I liked everything

I liked everything

The AC/heat exchanger was noisy. Although the front desk said it was fixed it was still making a loud humming noise.

Pleasant

Exceptional

Yes

Very good

I didn’t appreciate how the TV wasn’t video game friendly. The remote did not have access to the input channel in order to allow for gameplay. Also, the TV only has a power button which further limits the access on the TV to switch channels.

The hotel was clean and felt just like home.

There were a lot of pet rules in their pet policy that was not posted - I.e. having to crate animals if you leave them in the room alone. We didn’t bring a crate because we didn’t know that was a rule. All policies should be posted on the site to be able to better choose a hotel.

Everything was excellent!!!!

Very clean and quiet. Staff very nice all around. Eager to be of service. Straightforward design. Very large room. Great value

Very clean and quiet. Staff very nice all around. Eager to be of service. Straightforward design. Very large room. Great value

yes

Good clean satisfy

.

Well appointed room, very comfortable. Full kitchen!

Nice, clean property, close to many food options, and where we were headed to

Staff was very friendly and the rooms clean

Good value for money

Front desk manager was amazing

The front desk person couldn’t give me a straight answer when I asked why the credit card # on my reservation was different from mine. Mgr on phone said 3rd party (Expedia) does it that way. Sounded shady. I cancelled my reservation. Went to different hotel. Could not talk to a human at Expedia. Horrible.

It was very quiet & bed was comfortable

The staff was very friendly and helpful. The location is perfect for visiting Mount Vernon and anything in the DC area. The rooms are very nice and have everything you could need for a comfortable stay. The local area has great restaurants. The grounds were well kept and had great space for traveling with pets.

I had no problems with the hotel itself, but the surrounding area is definitely not safe. My first morning after checking in, I look outside to see some person strung out on some sort of substance on their knees in the grass by the road in front of the hotel screaming nonsense into the sky then curling up on the ground, over and over.

--- CONS: No housekeeping. No hotel breakfast. (Just free fruit.) The walls were paper thin so I could hear slamming doors, feet stomping above me, crying babies next door, music from across the hall, and dogs barking from a room halfway down the hall. I was surrounded the entire time by a constant barrage of noise. When I ultimately complained, the desk clerk was sympathetic and contacted the dogs' owners and the barking stopped, but there wasn't much she could do about the rest so I will NOT return to this hotel because of the noise factor due to the 'thin walls'.

Very kind and friendly welcoming , offers of assistance as may be necessary .

Wonderful clean stay!

Great stay!

There were ants in the bathroom. Everything else was awesome.

Also, hot water issues. We had to notify the Front Desk of the problem. It was fixed in a timely manner.

I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

Enjoyed my stay!!!!

Friendly staff

nicw

There was a problem with the billing. I had to call the hotel with questions about the bill that appeared on my credit card account. The general manager Oscar fixed the major problems but I still have a $5.34 charge on my bill that is unexplained. This took away what was otherwise a wonderful stay.

Good for the value

After a 13 hour drive and a heck of a scare after realizing the original hotel we book was a filthy cesspool, the clerk who greeted us at 9:30pm 5-19 was an absolute angel! She was friendly and welcoming and most definitely calmed my nerves. The rooms and property were clean, comfortable, quiet and safe! I’m sorry I didn’t catch the desk clerks name but she turned our entire trip right side up and I thank her! It was my first stay at a Candlewood Suites but not my last!

I drove very far with reservations an wasn’t allowed to check in . The employee was very rude .she left me at the door for 5 minutes an she was looking at me trying to get in it was locked

Thanks to the staff for letting me stay an extra hour so that I could attend my virtual meeting- at the last minute!

Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.

The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.

Property is under construction. No coffee/water or snacks available in lobby. Just a room. Zero amenities

The property was undergoing renovation. I wished we had known this before booking. I am sure the renovations are necessary and will make a nicer property. However, we drove nearly 10 hours to get to this property and had less than an ideal experience due to the renovations.

front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.

The entire lobby was under construction. Loud sawing and due to construction they took away all dining options. Front desk staff was accommodating, but there was no notice anywhere in booking about all the construction.

Our stay was pleasant, however my husband and I thought that housekeeping was included not that we had to request it for the price we paid.

Until the remodeling is complete, I would NOT stay in this hotel.

never was told construction was being done. shower was broken. room flooded.

This was disappointing. Our room had an odor. The person who checked us in barely spoke two words. No explanation of where coffee was, etc. the back door was propped open several times. I had to hunt down clean towels on day 2 even though we had been out of the room all day it was not cleaned. Our keys stopped working on day 2 and because the front desk was mainly unattended people were left outside unable to even get in the lobby early in the morning. This hotel needs a major update, furniture was peeling and scratched. Super disappointing for an IHG property. Also I did not get any ihg points for my stay.

Came to visit my son in the Army. Was here for one night. Didnt see if anything worked or didnt work. It had almost a full kitchen. Didnt need to try any of it though. Price was right.

The room… not so great. I can deal with the banged up, slightly outdated furniture, and not so comfy mattress… for the price, none of that bothered me. But two of the main reasons I chose this room (instead of the Hampton Inn next door like I normally do) is because it had a kitchen and a bathtub. However, the stove didn’t work, the coffee machine was missing the actual coffee pot, and we had no chairs (like pictured, just an office chair and the table is connected to the wall so to eat together, we had to eat in bed…. (Which, I guess was okay since the stove didn’t work anyways and we couldn’t cook a decent meal that would be better sitting down)…..and the bathtub didn’t have a drain plug… A couple of the lights did not turn on, and fan in the bathroom didn’t work, but I will say, unlike some other reviews, it was clean and we did not see any bugs or have any issues like that…. Also, the water was hot. So no problems there either…. I was only there 2 nights and didn’t realize half of the other issues until well after being settled, and I’m sure they would've accommodated me (staff was friendly for the short time I had to deal with them ) , but it was a short trip and I didn’t have time to be “that” customer….. yes, I would stay again if I wanted a cheap, but decent enough place to stay that’s clean with hot water…. At the end of the day, that’s what matters for me when I’m on a quick, last minute trip like this was.

Bugs.. what appeared to resemble cockroaches in the room!

The room was Smokey but the staff were very friendly and professional. Hospitality was on point.

Extremely disappointing for a candlewood. I don’t think I’ve ever seen a location in need of improvement as much as this one. It did appear to be clean as well as they can clean it with how ruff they furniture and stuff is. The staff was friendly that was about the only plus.

Exhaust fan in bathroom didn’t work, peeling paint on ceilings in bathroom, sticky floors, phone didn’t work, headboards and chairs peeling, a/c not cooling properly, hallway smelled of marijuana the entire stay, overall just not a place I would recommend.

It was fairly clean and the WiFi worked reasonably well. It’s very run down and in need of major overhaul. Lampshades were broken, light fixtures in the bathroom were rusty, chair was threadbare, TV outdated and poor quality.

Great overall experience . One that I would highly recommend

The carpeting, room furniture and other items were a bit tattered and dirty. The room was not cleaned by the staff on the overnight stay. I noticed the same dirt and debris from foot traffic when I arrived and departed two days later. They seemed understaffed, as the desk managers were cleaning and folding laundry at the check in/out desk. I expected better.

I was very satisfied

no pool, no free brefest

They dont greet you at ALL.... just NO & Yes.

Excellent

The personnel at the hotel were very nice and helped us to remedy the situation.

It would have been nice to have not only got water to take a shower with but also a 24hr handyman in case the current one was unavailable until Monday. You never put a guest in a room with a water issue.

will reserve my comment in case this was a one time incident staff was pleasant

staff was extremely helpful

old ragging property, old furniture's,

great place

We checked in late in the night only to find out there was this intense cigar and smoke smell inside the room. We opted to change to another room, but the hotel was fully booked. But the General Mgr mad e few calls to find us a room in another property, which she eventually did. We do appreciate her help and support

The type of room I reserved was not available. The hotel canceled the reservation.

The cofee machine was broken down but still i love to come back

Clean room with a small kitchen and comfortable bed, only issue was the shower only had two temps freezing cold and boiling hot.

Quite and good location

There GM 😊 saved their day. Hotel room nice and clean spacious. I down fall they have a creepy maintenance man who lives in the hotel who can make you feel very uncomfortable with his comments also the back door was broken had to do the walk around everyday. Other than that the rest of the staff are pretty nice. Manager nice lady she cared for me to have a good stay she saved my stay since she send creppy staff member somewhere else for the weekend.

The staff was wonderful. They were friendly and greeted us with a smile. Upon entering our room, there was a weird smell permeating from the room. There was a half eaten Subway sandwich left in the refrigerator. I booked a room with queen beds but our room had 2 full beds. When I asked at the front desk, the gentleman said that they had just reopened and he did not even check on the computer or my confirmation email on my phone to see if there was a mixup.

Really enjoyed the shower.

The property is a homeless shelter. It is no longer a hotel

It was closed and your company took my reservation I will never use Expedia again

So a few weeks before our trip to VA I received a call from the hotel to inform us that our reservations were being moved to a different hotel. I was skeptical until we arrived and everything for my reservation and my uncle's was flawless! The service and staff were awesome and the hotel seemed like new. We were visiting family and the rooms were plenty large enough for all if us to visit and eat together without worries of facemasks. Thank you so much for a wonderful effortless stay!

Professional and efficient with every request. I appreciate the quietness throughout the property. Will surely consider again. Thanks for all that you do!

Friendly staff. Great amenities, clean room and great parking but Noisy and squeaky bed

My favorite place... absolutely beautiful room... great staff... and free laundry wash!!!!

You have access to restaurant just few minutes away

The location of the property is very convenient and is very clean!

We have stayed here a few times - traveling with our pets. Wish they had more around the country! Very nice, clean and comfortable. Staff is awesome - will not look elsewhere when they acomodate for everything :) Thank you!

Every employee at Candlewood I encountered was friendly and helpful. Granted it was Thanksgiving so occupancy was low, but it was quiet. We will definitely be staying here again when we visit the area. Thank you for a lovely stay.

Staff was wonderful. Easy to get to from I-95. Lots of food choices near by. Pet friendly. Room needs some updating. Worn furniture and broken cabinet door.

We enjoy this hotel chain, people and pet friendly!

No WiFi in the room, clerk at desk was rude (lady there the next day was nicer), and items in kitchenette dirty.

Free laundry, nice gym and a nice room. Kitchen surprised me.

Place is awesome the only problem is that I have a two year old baby won't weight enough to make noise and I can't keep my child tied to a chair Soo many complain but not the property issue I understand that but is vacation not a seniorsplace

The room felt quite tired, with a broken bathroom cabinet door and kitchen door handle. The utensils were ok, though the can opener was rusty and unsable, and the communal halways were in need of a vacuum.

Good night.

there was no breakfast or pool , staff was very nice . room was clean and nice

Worst hotel I have ever been to. Service was terrible, they even made me make my own bed since the sheets were dirty. I tried to leave the hotel after finding hair in the mattress and they wouldn’t refund me. They switched me to a different room which smelt like cats. And I saw the front desk associate make the bed back up that we were recently in with the exact sheets that we had slept in from before. If you are looking to stay in Alexandria avoid this hotel at all cost!

Our one bed room was more than adequate and clean and very comfortable. Surprising to find a full size refrigerator if you need it.

Not much, wasn't what I thought it would be in that area of Virginia .

The customer service at this hotel is above and beyond I must say. I had a wedding to attend with my family in the area and we arrived way before check in at 1pm, we advised the staff if we can check in early to get ready for the wedding, and they accommodated us right away with no issues. Room was very clean and had all the proper amenities. I would recommend anyone to this hotel!!!

Everything was great. I was able to wash clothes at no cost. I purchased some groceries and cooked everyday. Loved it there.

The girls who checked me in first day were lovely , cleaning service terrible and the rest of the front desk not great either

Good stay near Washington. We were visiting DC and this place is about 35-40 minutes drive from the National Mall. They have a decent kitchenette as well and staffs at front desk were very helpful. Very good stay overall

It was nice that the washer and dryer were free xxxxxxxxxxxxxxxx

The room was pretty worn and overall looked dirty - particularly the recliner. The choice of trim colors didn’t help. The room looked sickly. The kitchen was nice though.

We had a great stay. The staff was very friendly and professional. The rooms were clean. The rooms do need updating. They are showing signs of wear and tear.

I had to stay- was with my family and we have a child- found a different hotel in the morning. We checked out but had to pay the full queen bed price for the double room. Expedia did not help!

Staffs are super nice service I front desk is fast. There is a little store for snacks and you can get coffee there for free.

Mattress needs to be replaced, minor upkeep and refreshing of decor needs to be addressed. Overall ok.

We did not have hot water the first morning of our stay. We complained and it was corrected.

How quiet it was. It was comfortable as well as great customer service

It was spacious and updated with new appliances. It had a modern look

I was informed that the system was down and that was more than an hour after check in time. No one called to inform me that the system was down and that didn't sit too well with me. After I finally got in the room, the furniture was a bit outdated and the bed seemed a bit small. I called the front desk to get some assistance with the DVD player. I could hear what was playing but couldn't see it. No one ever came to help me. There was something stuffed inside the peephole which isn't okay for people's security. The bed was comfortable and I was able to get some sleep which is why I got the room to begin with. Those are my pros and cons, do with it what you like :-)

We booked through Expedia in October. I PAID for 2 rooms with 2 beds in each room. I called ahead and noted one family member was in a wheel chair. We were placed on the third floor and the second floor. No handicap room. One room at 2 beds. The other room had one bed. Our choice was to cram up and stay or not have anywhere to stay and we had already paid for the room!! There were 6 of us so two in each bed including Grandma had to share with one of the kids despite recent foot surgery. The walls were so thin. Everyone received a call at 9 - 10 pm at night to not "walk around" anymore because the people below can hear your "footsteps". We were in bed, one person would get out of bed to use the bathroom and we would receive a call from the front desk we were being "too noisy". It was impossible!!! It was NOT a place to stay for a vacation. Thank goodness we have older kids - I can't imagine how it was for families with small kids. They did have free washer and dryer, but they were small and took twice the amount of time to dry. Did not get what we paid for and then stuck without a choice to change because we had booked through a third party.

I stayed at this hotel while visiting Ft Belvoir. The hotel was conveniently located and affordable. Check-in was a bit of an ordeal, with only one computer/receptionist available and other guests having issues, but I can't really fault the staff on duty. The room was comfortable, but a little run down. There was one arm-chair in the room and it was squeezed between the bed and the wall. The TV was angled toward the chair and could not be repositioned to a more comfortable viewing angle from the bed. The lamp over the desk did not work. There were no USB charging plugs. Rather than individual bottles of shampoo, conditioner, etc. There were pump bottles in the shower. That's fine, but the shower gel bottle was empty.

Leanne qas very helpful with the check in check bbn out thank you

The room was pretty clean and the staff was nice but the hallways were dirty, in need of a decent vacuuming

Probably wouldn’t stay here again. The location is good with nearby restaurants, grocery stores and things to do. The parking and kitchen are great. Our room was freezing in December. The heating system is very old, hard to manage and very loud at night. We had cold air blowing on us and it was winter. There were ants crawling on the nightstand. We only had housekeeping service on the first day, not daily. We accumulated a lot of trash since we were cooking our meals and had a baby with diapers, so not having housekeeping remove trash was discouraging. We kept getting prank calls and had to unplug the phone.

Found this hotel because I wanted to go to Mount Vernon in the morning. The staff was extremely professional and helpful. This was easily one of the best hotels I ever stayed in by virtue of the amenities, cleanliness, and bang for your buck.

Very clean, classy professionalism of the staff, friendly and service. Excellent amenities.

Trip was amazing