Holiday Inn Express Hotel & Suites Albany by IHG

2-star hotel Excellent 2713 Pointe North Blvd, Albany, GA, 31707
Holiday Inn Express Hotel & Suites Albany by IHG

About Holiday Inn Express Hotel & Suites Albany by IHG

Holiday Inn Express & Suites Albany By IHG provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Whether it's an extended stay or simply needing fresh attire, laundromat, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.The hotel's daily housekeeping ensures an excellent option for your stay.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay.In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs.Within specific rooms, a refrigerator and a coffee or tea maker is conveniently available for your use.You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. Each day, arise to a delightful complimentary morning meal at Holiday Inn Express & Suites Albany By IHG. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Throughout the day, engage in the entertaining activities available at Holiday Inn Express & Suites Albany By IHG.Unwind by the pool at hotel and cherish a leisurely moment.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • Bar / lounge
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Dry cleaning
  • Self-service laundry
  • Luggage storage
  • In-room refrigerator
  • In-room microwave
  • Pool
  • Spa / sauna
  • Pet friendly
  • Wheelchair accessible
  • Smoke-free property
  • Elevator
  • In-room safe

Reviews

4.4 / 5
Excellent 729 reviews

The hotel generally received positive reviews for its cleanliness, comfortable rooms, and friendly staff. However, some guests expressed concerns about maintenance issues and slow service.

What guests liked
  • Cleanliness of rooms and common areas
  • Comfortable rooms and beds
What could be better
  • Maintenance issues in some rooms
  • Slow service, particularly during check-in
  • Cheryl Jun 2026 · via expedia
    5/5

    Rooms clean, Staff are professional and friendly. Breakfast is good. Parking a bit tight. Overall Great Stay. I will go back!

  • Michael Jun 2026 · via hotels.com
    4/5

    The location was great & the staff were always nice.

  • Andreasus May 2026 · via expedia
    5/5

    Breakfast Fresh. Ms. Geraldine & the other kind lady that worked that Sunday made sure all was well. I appreciate the two of them making sure it was just like breakfast at home!! Clean rooms, ample parking.

  • Debra May 2026 · via expedia
    5/5

    The staff had excellent customer service, the room was clean, and the breakfast was good.

  • DELMARIO May 2026 · via expedia
    5/5

    Room was clean, staff was excellent and will come back when I’m in town!

  • TIFFANI May 2026 · via expedia
    4/5

    Delicious.

  • Jonathan May 2026 · via hotels.com
    5/5

    I love the staff there breakfast was good

  • Alesia May 2026 · via expedia
    5/5

    The outstanding customer service from the lady that checked us in was top notch. She went above and beyond to make sure our needs were met. Because of her, I will definitely come back for another stay.

  • David May 2026 · via hotels.com
    3/5

    Hotel has construction good for one night stay

  • Elouise Apr 2026 · via expedia
    5/5

    Breakfast was great. Staff very nice. Clean room. Will definitely stay again when visiting area.

  • AUDOSHA Apr 2026 · via hotels.com
    5/5

    The environment was very clean. The staff provided great customer service.

  • Cynthia Apr 2026 · via hotels.com
    5/5

    My fiancé and I stayed at Holiday Inn Express Hotel & Suites Albany and had a great experience. The room was clean and comfortable, the staff were friendly and welcoming, and the breakfast was fresh with a nice variety of options each morning. Parking was easy, convenient, and felt safe throughout our stay. We truly enjoyed our visit and would definitely stay again.

  • Cora Apr 2026 · via expedia
    5/5

    the staff was very nice

  • Bruce Apr 2026 · via hotels.com
    5/5

    Very friendly staff, above average. Hot water in shower was adequate for me but would not get hot enough for wife. Room was very nice, did have a stool not flushing correctly which was corrected.

  • Pacia Apr 2026 · via expedia
    5/5

    Yes, it was very clean and a pleasant experience! Thank you!

  • Patrick Mar 2026 · via expedia
    4/5

    Breakfast was great.

  • Sonja Mar 2026 · via expedia
    1/5

    I opened the refrigerator to wipe it down and put my water bottles in, and there were plates inside. The sheets had food particles on them and there was hair in the sink. Very disappointing to say the least and staff did absolutely NOTHING to make amends except apologize. I will not be back.

  • Teresa Mar 2026 · via expedia
    5/5

    Perfect for a 1 night stay over. Clean. Safe.

  • Kaylin Mar 2026 · via expedia
    5/5

    Very clean, comfortable, fresh rotating breakfast menu that was very good, good staff

  • Mark Mar 2026 · via hotels.com
    5/5

    Nice but small couldn't find tv remote

  • Darren Mar 2026 · via expedia
    5/5

    Property looks great and well kept as well as new. In a good spot as far as shopping and dining. If you want spirits you have to go elsewhere, but they do have beer. House cleaning is only every 3 day which is a bummer though.

  • Ranada Mar 2026 · via hotels.com
    5/5

    Clean

  • Ranada Mar 2026 · via hotels.com
    5/5

    Clean

  • Steve Mar 2026 · via priceline
    5/5

    No

  • Coravious Feb 2026 · via expedia
    2/5

    Room smelled like marijuana and had to ask for another one. Second room had other people’s hair in the sheets and wasn’t clean.

  • Coravious Feb 2026 · via expedia
    2/5

    Room smelled like marijuana and had to ask for another one. Second room had other people’s hair in the sheets and wasn’t clean.

  • Brinston Feb 2026 · via expedia
    5/5

    Staff was friendly!

  • Brinston Feb 2026 · via expedia
    5/5

    Staff was friendly!

  • Shaun Feb 2026 · via expedia
    5/5

    Clean room, Great staff.

  • Alexis Feb 2026 · via expedia
    3/5

  • Alexis Feb 2026 · via expedia
    3/5

  • Shanun Feb 2026 · via hotels.com
    5/5

    Room was clean and staff was so sweet

  • Shanun Feb 2026 · via hotels.com
    5/5

    Room was clean and staff was so sweet

  • Jashean Feb 2026 · via expedia
    4/5

    Staff was friendly, Room was great, only complaint was the check in process was too long.

  • Jashean Feb 2026 · via expedia
    4/5

    Staff was friendly, Room was great, only complaint was the check in process was too long.

  • Annette Feb 2026 · via expedia
    3/5

    When taking a shower the tub wouldn’t drain. Someone put lotion in the conditioner and body soap in the shampoo. It made my hair feel like straw.

  • Annette Feb 2026 · via expedia
    3/5

    When taking a shower the tub wouldn’t drain. Someone put lotion in the conditioner and body soap in the shampoo. It made my hair feel like straw.

  • Garrett Feb 2026 · via expedia
    3/5

    Notes: Bathroom Towels smelled like “smoke” when taken from the shelving. The bathtub was stained. One of the main walls near the thermostat was dirty and the thermostat was loose on the wall. Bathroom appeared to have been damaged by water.

  • Garrett Feb 2026 · via expedia
    3/5

    Notes: Bathroom Towels smelled like “smoke” when taken from the shelving. The bathtub was stained. One of the main walls near the thermostat was dirty and the thermostat was loose on the wall. Bathroom appeared to have been damaged by water.

  • yeathus Jan 2026 · via expedia
    5/5

    Smooth and efficient Check in, very clean hotel and great location.

  • yeathus Jan 2026 · via expedia
    5/5

    Smooth and efficient Check in, very clean hotel and great location.

  • Winner-Timothy Jan 2026 · via expedia
    4/5

    It was neat and the staff were courteous and helpful. The ice machine on the floor I was on was nonfunctional though

  • Winner-Timothy Jan 2026 · via expedia
    4/5

    It was neat and the staff were courteous and helpful. The ice machine on the floor I was on was nonfunctional though

  • Bradley Jan 2026 · via expedia
    5/5

    Late night check in was great. Friendly.

  • Bradley Jan 2026 · via expedia
    5/5

    Late night check in was great. Friendly.

  • Stacy Jan 2026 · via hotels.com
    5/5

    clean room, warm cookies, nice linens and very important; black out shades!

  • Stacy Jan 2026 · via hotels.com
    5/5

    clean room, warm cookies, nice linens and very important; black out shades!

  • Annette Jan 2026 · via expedia
    5/5

    Staff is so nice

  • Annette Jan 2026 · via expedia
    5/5

    Staff is so nice

  • Wanda Jan 2026 · via expedia
    5/5

    Everything was great. Love to stay here. It is always quiet, clean and restful.

  • Wanda Jan 2026 · via expedia
    5/5

    Everything was great. Love to stay here. It is always quiet, clean and restful.

  • Tara Jan 2026 · via hotels.com
    5/5

    New desk staff was warm and welcoming.

  • Tara Jan 2026 · via hotels.com
    5/5

    New desk staff was warm and welcoming.

  • Brenda Jan 2026 · via hotels.com
    3/5

    Dirty shower

  • Brenda Jan 2026 · via hotels.com
    3/5

    Dirty shower

  • Keturah Dec 2025 · via hotels.com
    5/5

    Yes

  • Keturah Dec 2025 · via hotels.com
    5/5

    Yes

  • Carol Dec 2025 · via expedia
    5/5

    Good

  • Carol Dec 2025 · via expedia
    5/5

    Good

  • Danielle Dec 2025 · via expedia
    5/5

    The room was clean and spacious. Staff was very helpful and friendly.

  • Danielle Dec 2025 · via expedia
    5/5

    The room was clean and spacious. Staff was very helpful and friendly.

  • Verified Dec 2025 · via hotels.com
    5/5

    Everything is fine

  • Verified Dec 2025 · via hotels.com
    5/5

    Everything is fine

  • Audrey Dec 2025 · via hotels.com
    2/5

    Toilet seat was soiled and no staff on site to clean, pillowcases were musty and hardly any body wash was in the dispenser, I did complain to the front desk

  • Audrey Dec 2025 · via hotels.com
    2/5

    Toilet seat was soiled and no staff on site to clean, pillowcases were musty and hardly any body wash was in the dispenser, I did complain to the front desk

  • Jashean Dec 2025 · via expedia
    5/5

    Room was excellent, Staff was pleasant and helpful, would defin

  • Jashean Dec 2025 · via expedia
    5/5

    Room was excellent, Staff was pleasant and helpful, would defin

  • Karen Dec 2025 · via hotels.com
    5/5

    It is a very nice hotel. It was very quiet. The elevator was quiet, smooth and quick.

  • Karen Dec 2025 · via hotels.com
    5/5

    It is a very nice hotel. It was very quiet. The elevator was quiet, smooth and quick.

  • Darel Dec 2025 · via expedia
    3/5

    Breakfast was just ok.

  • Darel Dec 2025 · via expedia
    3/5

    Breakfast was just ok.

  • Lee Nov 2025 · via hotels.com
    5/5

    Staff member above and beyond

  • Lee Nov 2025 · via hotels.com
    5/5

    Staff member above and beyond

  • Claudia Nov 2025 · via hotels.com
    5/5

    Our stay was very nice. The room was spacious and clean. Our checkin was efficient and quick. The staff was very pleasant. We will definitely stay here again.

  • Claudia Nov 2025 · via hotels.com
    5/5

    Our stay was very nice. The room was spacious and clean. Our checkin was efficient and quick. The staff was very pleasant. We will definitely stay here again.

  • Rafael Nov 2025 · via expedia
    4/5

    Yes. Friendly staff and good food

  • Rafael Nov 2025 · via expedia
    4/5

    Yes. Friendly staff and good food

  • Charles Nov 2025 · via expedia
    5/5

    We did the green stay the staff were great! Thank you

  • Charles Nov 2025 · via expedia
    5/5

    We did the green stay the staff were great! Thank you

  • Natalie Nov 2025 · via hotels.com
    3/5

    Breakfast had a variety of options to choose from, open area to enjoy eating. My shower was hazardous and slipped going in, the water pressure was horrible it took almost hour to shower hard water and barely any water came out. Staff were super nice and friendly but the conditions of hotel need a serious update especially bathrooms, we had several families join us this weekend while visiting for a birthday and every room was the same for the shower, it literally drips water n doesn't rinse fully!

  • Natalie Nov 2025 · via hotels.com
    3/5

    Breakfast had a variety of options to choose from, open area to enjoy eating. My shower was hazardous and slipped going in, the water pressure was horrible it took almost hour to shower hard water and barely any water came out. Staff were super nice and friendly but the conditions of hotel need a serious update especially bathrooms, we had several families join us this weekend while visiting for a birthday and every room was the same for the shower, it literally drips water n doesn't rinse fully!

  • Calvin Nov 2025 · via hotels.com
    4/5

    Everyone was great at the Holiday Inn.

  • Calvin Nov 2025 · via hotels.com
    4/5

    Everyone was great at the Holiday Inn.

  • Jennifer Nov 2025 · via expedia
    5/5

    Very clean, and friendly service.

  • Jennifer Nov 2025 · via expedia
    5/5

    Very clean, and friendly service.

  • yolanda Nov 2025 · via expedia
    5/5

    The staff was great, the room clean , MY FAMILY LOVED IT THERE , we had a beautiful experience with the staff , thank to your staff me family had a beautiful experiences

  • yolanda Nov 2025 · via expedia
    5/5

    The staff was great, the room clean , MY FAMILY LOVED IT THERE , we had a beautiful experience with the staff , thank to your staff me family had a beautiful experiences

  • Consuela Nov 2025 · via expedia
    3/5

    We had a tough time checking in when we arrived.

  • Consuela Nov 2025 · via expedia
    3/5

    We had a tough time checking in when we arrived.

  • John Nov 2025 · via expedia
    5/5

    Clean Room,Great Staff and Great Food

  • John Nov 2025 · via expedia
    5/5

    Clean Room,Great Staff and Great Food

  • Robert Oct 2025 · via hotels.com
    5/5

    We were gone early each day hunting so we dont knownhow the breakfast was.

  • Robert Oct 2025 · via hotels.com
    5/5

    We were gone early each day hunting so we dont knownhow the breakfast was.

  • Kimberly Oct 2025 · via hotels.com
    5/5

    The room was clean and spacious. We felt safe in the parking lot. The front desk staff was very nice and welcoming.

  • Kimberly Oct 2025 · via hotels.com
    5/5

    The room was clean and spacious. We felt safe in the parking lot. The front desk staff was very nice and welcoming.

  • Carolyn Oct 2025 · via expedia
    4/5

    Well lit

  • Carolyn Oct 2025 · via expedia
    4/5

    Well lit

  • April Oct 2025 · via expedia
    5/5

    The hotel staff welcomed ASU alumni with opened arms and had the hotel loby decorated very nice. They had snacks, etc. Great stay

  • April Oct 2025 · via expedia
    5/5

    The hotel staff welcomed ASU alumni with opened arms and had the hotel loby decorated very nice. They had snacks, etc. Great stay

  • Taune Oct 2025 · via hotels.com
    5/5

    I came for ASU homecoming and the hotel + staff were so amazing. No complaints

  • Taune Oct 2025 · via hotels.com
    5/5

    I came for ASU homecoming and the hotel + staff were so amazing. No complaints

  • britt Oct 2025 · via hotels.com
    5/5

    yes

  • britt Oct 2025 · via hotels.com
    5/5

    yes

  • Audrey Oct 2025 · via hotels.com
    5/5

    Room was clean and the staff was very friendly and welcoming!

  • Audrey Oct 2025 · via hotels.com
    5/5

    Room was clean and the staff was very friendly and welcoming!

  • Larry Oct 2025 · via expedia
    5/5

    Parking was good, check in was great!

  • Larry Oct 2025 · via expedia
    5/5

    Parking was good, check in was great!

  • Haley Oct 2025 · via expedia
    5/5

    The hotel was very clean and quiet. Very easy parking and the staff were very friendly and accommodating. I will stay again.

  • Haley Oct 2025 · via expedia
    5/5

    The hotel was very clean and quiet. Very easy parking and the staff were very friendly and accommodating. I will stay again.

  • Khalid Oct 2025 · via expedia
    4/5

    Staff was great. Room was clean. Area was quiet. Would stay there again.

  • Khalid Oct 2025 · via expedia
    4/5

    Staff was great. Room was clean. Area was quiet. Would stay there again.

  • WILLIAM Oct 2025 · via expedia
    4/5

    Clean

  • WILLIAM Oct 2025 · via expedia
    4/5

    Clean

  • Timothy Oct 2025 · via expedia
    5/5

    .

  • Timothy Oct 2025 · via expedia
    5/5

    .

  • Farrah Oct 2025 · via hotels.com
    5/5

    The beds were so comfortable, my son ask can he take the bed home….lol

  • Farrah Oct 2025 · via hotels.com
    5/5

    The beds were so comfortable, my son ask can he take the bed home….lol

  • Lacey Sep 2025 · via expedia
    5/5

    Near shops and gas stations

  • Lacey Sep 2025 · via expedia
    5/5

    Near shops and gas stations

  • Riley Sep 2025 · via expedia
    3/5

    TV and remote was out dated the romote volume wouldn't work and i use 2 bath clothes when i shower 1 for the top 1 for the bottom u ofer only one .Everything else was good .

  • Riley Sep 2025 · via expedia
    3/5

    TV and remote was out dated the romote volume wouldn't work and i use 2 bath clothes when i shower 1 for the top 1 for the bottom u ofer only one .Everything else was good .

  • Donna Sep 2025 · via hotels.com
    5/5

    It was nice. The rooms clean and quiet...quiet until our last night stay. Don't know what happened with the guest that checked in. There were loud banging on the walls, bumping extreme loud music played. No sleep/rest on our last night. Sounded like an entire soccer team "live"Absolutely nothing taking away from all the amazing staff. Front desk checking in and out. Tremendous coffee freshly brewed "love" that machine. Most wonderful 2 attentative extremely friendly ladies with the very nicely prepared daily breakfast. The noise has nothing to do with the building it's just the guest that was unfortunately not mindful of other guest😔

  • Donna Sep 2025 · via hotels.com
    5/5

    It was nice. The rooms clean and quiet...quiet until our last night stay. Don't know what happened with the guest that checked in. There were loud banging on the walls, bumping extreme loud music played. No sleep/rest on our last night. Sounded like an entire soccer team "live"Absolutely nothing taking away from all the amazing staff. Front desk checking in and out. Tremendous coffee freshly brewed "love" that machine. Most wonderful 2 attentative extremely friendly ladies with the very nicely prepared daily breakfast. The noise has nothing to do with the building it's just the guest that was unfortunately not mindful of other guest😔

  • Alexandria Sep 2025 · via priceline
    1/5

    The hotel staff were rude. They were not accommodating to service animals as they said they were. Staff were discussing problems they had with us to other guests.

  • Wanda Sep 2025 · via expedia
    5/5

    The property is convenient to ASU and restaurants.

  • Wanda Sep 2025 · via expedia
    5/5

    The property is convenient to ASU and restaurants.

  • Wanda Sep 2025 · via expedia
    5/5

    I’ve stayed her twice and I’ve not been disappointed. It’s very convenient to ASU, where my daughter is now a student. The rooms are clean and the staff is very helpful and friendly. The breakfast is great! This will be my choice of hotels when I come visit my daughter or for her when she needs a getaway from dorm life.

  • Wanda Sep 2025 · via expedia
    5/5

    I’ve stayed her twice and I’ve not been disappointed. It’s very convenient to ASU, where my daughter is now a student. The rooms are clean and the staff is very helpful and friendly. The breakfast is great! This will be my choice of hotels when I come visit my daughter or for her when she needs a getaway from dorm life.

  • Harold Sep 2025 · via expedia
    3/5

    Room wasn't ready,but when got the room was great, clean.

  • Harold Sep 2025 · via expedia
    3/5

    Room wasn't ready,but when got the room was great, clean.

  • Mariah Sep 2025 · via expedia
    5/5

    Great Service

  • Mariah Sep 2025 · via expedia
    5/5

    Great Service

  • Kiyanna Sep 2025 · via expedia
    5/5

    It was great!

  • Kiyanna Sep 2025 · via expedia
    5/5

    It was great!

  • Wendell Sep 2025 · via priceline
    5/5

    It was very clean and close to many restaurants and other shops.

  • Magnolia Aug 2025 · via expedia
    5/5

    Spacious, clean rooms. Delicious breakfast. .

  • Magnolia Aug 2025 · via expedia
    5/5

    Spacious, clean rooms. Delicious breakfast. .

  • Angela Aug 2025 · via expedia
    4/5

    I love that the property was clean, close to shopping area, the staff was friendly, easy check in, easy check out, the beds were comfortable, and love that the hotel was close to my event. I did not love that the hotel room does not have a safe, I hate the shower head, water flow was very, very weak, the bathroom door needed replacement, the bottom of the door was breaking apart, the front of the hotel lawn was mixed with dirt, looks as if the grass was not finish laying, kind of desert looking. Overall the hotel was very nice, décor was not bad, just needed a few repair that was visible to the eyes in the room.

  • Angela Aug 2025 · via expedia
    4/5

    I love that the property was clean, close to shopping area, the staff was friendly, easy check in, easy check out, the beds were comfortable, and love that the hotel was close to my event. I did not love that the hotel room does not have a safe, I hate the shower head, water flow was very, very weak, the bathroom door needed replacement, the bottom of the door was breaking apart, the front of the hotel lawn was mixed with dirt, looks as if the grass was not finish laying, kind of desert looking. Overall the hotel was very nice, décor was not bad, just needed a few repair that was visible to the eyes in the room.

  • Vicki Aug 2025 · via expedia
    5/5

    Polite and helpful staff, clean and comfortable

  • Vicki Aug 2025 · via expedia
    5/5

    Polite and helpful staff, clean and comfortable

  • Verified Aug 2025 · via hotels.com
    4/5

    The staff was very pleasant. The room was a good size. The finishings could be cleaned a little better. Rusty was being cleaned with my Clorox wipes.

  • Verified Aug 2025 · via hotels.com
    4/5

    The staff was very pleasant. The room was a good size. The finishings could be cleaned a little better. Rusty was being cleaned with my Clorox wipes.

  • Brian Aug 2025 · via expedia
    4/5

    It was clean and safe.

  • Brian Aug 2025 · via expedia
    4/5

    It was clean and safe.

  • Verified Aug 2025 · via hotels.com
    3/5

    Staff were friendly..breakfast was good. The bed was uncomfortable and made noises when I got in and out. The bathroom ceiling had water damage and the tub had permanent stains which made it look dirty. And there was no ventilation it steamed up pretty bad.

  • Verified Aug 2025 · via hotels.com
    3/5

    Staff were friendly..breakfast was good. The bed was uncomfortable and made noises when I got in and out. The bathroom ceiling had water damage and the tub had permanent stains which made it look dirty. And there was no ventilation it steamed up pretty bad.

  • Talahia Aug 2025 · via expedia
    2/5

    Bathroom tub was painted and brown on cracks fridge didn't work door also was hard to close

  • Talahia Aug 2025 · via expedia
    2/5

    Bathroom tub was painted and brown on cracks fridge didn't work door also was hard to close

  • Tenika Aug 2025 · via hotels.com
    5/5

    The breakfast saturday morning was amazing

  • Tenika Aug 2025 · via hotels.com
    5/5

    The breakfast saturday morning was amazing

  • Bernice Aug 2025 · via hotels.com
    2/5

    I stayed in room 409. While staying at the hotel the bathroom smelled like strong urine(pee) which caused a bad odor smell, sink and tub had visible black hair indicating it had not been cleaned. Also, the mini refrigerator had a stinky odor. Plus, they only put one towel in the double queen room. I reported this issue to the front desk. However, I could not be moved because the hotel was booked. The young lady at the desk came up to the room and smelled how bad the smell of the room was during my visit. The employee was very nice and felt bad because the cleaning staff was off duty and no more rooms were available.

  • Bernice Aug 2025 · via hotels.com
    2/5

    I stayed in room 409. While staying at the hotel the bathroom smelled like strong urine(pee) which caused a bad odor smell, sink and tub had visible black hair indicating it had not been cleaned. Also, the mini refrigerator had a stinky odor. Plus, they only put one towel in the double queen room. I reported this issue to the front desk. However, I could not be moved because the hotel was booked. The young lady at the desk came up to the room and smelled how bad the smell of the room was during my visit. The employee was very nice and felt bad because the cleaning staff was off duty and no more rooms were available.

  • Gwendolyn Aug 2025 · via expedia
    5/5

    It was a nice stay

  • Gwendolyn Aug 2025 · via expedia
    5/5

    It was a nice stay

  • Charles Jul 2025 · via expedia
    4/5

    Limited shopping for the area compared to similar cities of that size. Several and varied dining options.

  • Charles Jul 2025 · via expedia
    4/5

    Limited shopping for the area compared to similar cities of that size. Several and varied dining options.

  • Dana Jul 2025 · via expedia
    3/5

    The staff was lovely. The room however had a dripping shower which kept me up at night. There were a number of family reunions staying that weekend which brougt noisy guests and children jumping around in the room above. Certainly was not a restful trip.

  • Dana Jul 2025 · via expedia
    3/5

    The staff was lovely. The room however had a dripping shower which kept me up at night. There were a number of family reunions staying that weekend which brougt noisy guests and children jumping around in the room above. Certainly was not a restful trip.

  • Ramona Jul 2025 · via expedia
    3/5

    I was looking forward to a swim after work, but when I got there the pool had a closed sign. The next day I inquired about the closure and was told it was actually open. The breakfast was wonderful! The room was semi clean, meaning hair was in the shower and the soap/lotion bottles were empty, but the sheets were clean.

  • Ramona Jul 2025 · via expedia
    3/5

    I was looking forward to a swim after work, but when I got there the pool had a closed sign. The next day I inquired about the closure and was told it was actually open. The breakfast was wonderful! The room was semi clean, meaning hair was in the shower and the soap/lotion bottles were empty, but the sheets were clean.

  • Felicia Jul 2025 · via expedia
    3/5

    When I turned on the sink in room 424 Executive Suite) the entire knob came in off. The next morning I was pulling the hand towel off of the wall rack and the whole right side of of it came off the wall over the sink counter. There’s nothing executive about the executive suite either.

  • Felicia Jul 2025 · via expedia
    3/5

    When I turned on the sink in room 424 Executive Suite) the entire knob came in off. The next morning I was pulling the hand towel off of the wall rack and the whole right side of of it came off the wall over the sink counter. There’s nothing executive about the executive suite either.

  • Everett Jul 2025 · via expedia
    5/5

    Nicest

  • Everett Jul 2025 · via expedia
    5/5

    Nicest

  • Leah Jun 2025 · via expedia
    4/5

    There were a few things to note about the room that we consider pitfalls. First of all, the showerhead was too high, there was no central lighting in the room space so it was very dark, and I struggled with plug ins on the bedside table. These are things I know come with the design of the hotel and can probably not be fixed. Other things we noted were slow draining tub and wet bar sink, tiles were loose, a drawer handle wasn't secure, provided trash cans were tiny and there were ant hills out in the parking lot that ensured my feet were attacked every time I stepped outside. (I realize the ant thing is a southern Georgia staple.) Overall, this hotel was a good choice for us due to the nature of our stay. Many of the things we mentioned are easily fixed or part of the wear and tear of a 10 year old hotel. We would definitely stay here again.

  • Leah Jun 2025 · via expedia
    4/5

    There were a few things to note about the room that we consider pitfalls. First of all, the showerhead was too high, there was no central lighting in the room space so it was very dark, and I struggled with plug ins on the bedside table. These are things I know come with the design of the hotel and can probably not be fixed. Other things we noted were slow draining tub and wet bar sink, tiles were loose, a drawer handle wasn't secure, provided trash cans were tiny and there were ant hills out in the parking lot that ensured my feet were attacked every time I stepped outside. (I realize the ant thing is a southern Georgia staple.) Overall, this hotel was a good choice for us due to the nature of our stay. Many of the things we mentioned are easily fixed or part of the wear and tear of a 10 year old hotel. We would definitely stay here again.

  • Ralph Jun 2025 · via expedia
    4/5

    The bathtub was dirty and the night mgr came in znd tried to clean it ,but couldn't. He gave us extra towels to put in the tub and said that he couldn't clean it.

  • Ralph Jun 2025 · via expedia
    4/5

    The bathtub was dirty and the night mgr came in znd tried to clean it ,but couldn't. He gave us extra towels to put in the tub and said that he couldn't clean it.

  • Shannell Jun 2025 · via expedia
    4/5

    All was good. I felt like the young lady at the front desk could have been a little warmer. She was not there when I came in. After waiting for a few minutes, I said ‘hello’. She came out but was not very welcoming. It was almost as if I interrupted her. But when we later inquired about buying bottled water, she gave us complimentary bottles.

  • Shannell Jun 2025 · via expedia
    4/5

    All was good. I felt like the young lady at the front desk could have been a little warmer. She was not there when I came in. After waiting for a few minutes, I said ‘hello’. She came out but was not very welcoming. It was almost as if I interrupted her. But when we later inquired about buying bottled water, she gave us complimentary bottles.

  • Thomas Jun 2025 · via hotels.com
    5/5

    Great location, right off the highway and close to plenty of restaurants and retail. The hotel was clean and comfortable, no complaints. We would stay here again.

  • Thomas Jun 2025 · via hotels.com
    5/5

    Great location, right off the highway and close to plenty of restaurants and retail. The hotel was clean and comfortable, no complaints. We would stay here again.

  • Tinisha Jun 2025 · via priceline
    0.5/5

    I was overcharged

  • Anita Jun 2025 · via hotels.com
    5/5

    Over all everything was great, We will be back again.

  • Anita Jun 2025 · via hotels.com
    5/5

    Over all everything was great, We will be back again.

  • Deveta Jun 2025 · via hotels.com
    5/5

    My stay was great. The staff was great. The breakfast was great compared to standard continental meals. The facility was clean and safe. However, the toilets are too low.

  • Deveta Jun 2025 · via hotels.com
    5/5

    My stay was great. The staff was great. The breakfast was great compared to standard continental meals. The facility was clean and safe. However, the toilets are too low.

  • LaShaun Jun 2025 · via expedia
    5/5

    Excellent

  • LaShaun Jun 2025 · via expedia
    5/5

    Excellent

  • Faye Jun 2025 · via expedia
    4/5

    Front desk manager was borderline rude! Upon arrival she announced loudly to everyone in the lobby that my card that was in file was declined. I eas aware of that because the card had been cancelled recently and I already was handing her a card for the charges. She was curt and short. Showed no patience or empathy and carried herself haughtily as she went about her duties. (She was the manager on duty) She was accompanied by another lady who was pleasant, and answered our questions with kindness and patience. Manager had no customer service skills. She may be efficient however she’s robotic and unfeeling.

  • Faye Jun 2025 · via expedia
    4/5

    Front desk manager was borderline rude! Upon arrival she announced loudly to everyone in the lobby that my card that was in file was declined. I eas aware of that because the card had been cancelled recently and I already was handing her a card for the charges. She was curt and short. Showed no patience or empathy and carried herself haughtily as she went about her duties. (She was the manager on duty) She was accompanied by another lady who was pleasant, and answered our questions with kindness and patience. Manager had no customer service skills. She may be efficient however she’s robotic and unfeeling.

  • Shewona Jun 2025 · via hotels.com
    3/5

    My stay was average. The ladies at the front desk can be a little more friendlier. They didn't smile or greet us as if they were glad that we were there. The lobby was clean however, the ice machine was out of order on the 3rd floor. We were placed in a room near the elevator therefore it was loud when someone was either on the elevator or getting off the elevator. Elevator was loud maybe because inside of the elevator the inspection certificate had expired in March of 2025 and was overdue for its inspection.

  • Shewona Jun 2025 · via hotels.com
    3/5

    My stay was average. The ladies at the front desk can be a little more friendlier. They didn't smile or greet us as if they were glad that we were there. The lobby was clean however, the ice machine was out of order on the 3rd floor. We were placed in a room near the elevator therefore it was loud when someone was either on the elevator or getting off the elevator. Elevator was loud maybe because inside of the elevator the inspection certificate had expired in March of 2025 and was overdue for its inspection.

  • Tracy May 2025 · via hotels.com
    4/5

    Front desk staff very friendly and helpful. I would suggest smart TV upgrade to allow streaming in rooms.

  • Tracy May 2025 · via hotels.com
    4/5

    Front desk staff very friendly and helpful. I would suggest smart TV upgrade to allow streaming in rooms.

  • Lacey May 2025 · via expedia
    5/5

    Everyone was nice, even though when I got to the hotel my first room was not clean; but the young lady was very helpful in getting me a new room with extra space

  • Lacey May 2025 · via expedia
    5/5

    Everyone was nice, even though when I got to the hotel my first room was not clean; but the young lady was very helpful in getting me a new room with extra space

  • Marisa May 2025 · via expedia
    4/5

    It was a nice property

  • Marisa May 2025 · via expedia
    4/5

    It was a nice property

  • Verified May 2025 · via hotels.com
    5/5

    The stay was very comfortable. Staff was very polite and professional.

  • Lacey May 2025 · via expedia
    5/5

    It could of been extra towels and wash clothes in the room but other than that everything was great

  • Akeila May 2025 · via expedia
    5/5

    Love the warm cookies upon arrival. Friendly staff. Ms. Geraldine was amazing at breakfast.

  • Tony Apr 2025 · via hotels.com
    5/5

    we had a wonderful day! The staff was friendly. The breakfast was awesome and the rooms were clean and comfortable. I will be back.

  • Kawana Apr 2025 · via expedia
    4/5

    The property is quiet and clean

  • Michael Apr 2025 · via expedia
    4/5

    4 stars

  • Laura Apr 2025 · via expedia
    5/5

    This property staff is always pleasant each time I visit. My room and my key cards are ready before I arrive. They call to confirm if I am running late. The breakfast is also good.

  • VICTORIA Apr 2025 · via expedia
    5/5

    The staff were very friendly and helpful. The entire property was clean. I enjoyed my stay and would definitely stay again.

  • Lashondia Apr 2025 · via hotels.com
    1/5

    This was the most awful stay ever… I stay at the Holiday Inn Express every time my family and I travel. Prior to my arrival date I was placed on hold twice, the first time 40 minutes and the second time 15 minutes, I only wanted to upgrade my room if one was available. Arrived to the room and the toilet was stained with urine drops. Refrigerate freezer part did not work and melted all my granddaughter ice cream for her birthday celebration. The staff was very nonchalant when I asked for pool towels. Further the phone did not work in our room so I could not contact the front desk. Woke up Sunday morning asking for towels and wash clothes and was advised there was non available. My stay was awful although I love me an holiday inn express when I am away from home and need a hotel to stay in. My family and I was unable to shower due to no towels and wash clothes being unavailable prior to checkout. We were unable to finish my granddaughter’s birthday celebration because we could not shower so we drove back home.

  • Latanya Apr 2025 · via expedia
    5/5

    Customer service was very welcoming. The tub looked a little rough but it was clean. Would I stay again, yes.

  • Tondilaire Apr 2025 · via expedia
    4/5

    Some things need to be fixed in the room I was staying. The shower door knobs were coming off, the door seemed to not close all the way and the shower floor was peeling really bad. I didnt like the lighting for the room. You had to turn on all the lamps. I will stay again.

  • linda Apr 2025 · via expedia
    4/5

    Room clean, beds comfortable.

  • Alvin Apr 2025 · via priceline
    5/5

    No.

  • Joseph Apr 2025 · via expedia
    5/5

    All is well

  • Verified Apr 2025 · via hotels.com
    4/5

    Awesome 👌 👏 Everything was GREAT!

  • Jacob Apr 2025 · via expedia
    5/5

    It was a pretty standard hotel. Everything was clean and efficient.

  • Verified Mar 2025 · via hotels.com
    5/5

    Wonderful stay!

  • alexandra Mar 2025 · via expedia
    5/5

    The staff were nothing short of amazing.

  • A'Star Mar 2025 · via expedia
    5/5

    Clean and surrounded by a lot of food options. I will be back.

  • JAMES Mar 2025 · via expedia
    5/5

    Convenient location

  • Matthew Mar 2025 · via expedia
    4/5

    Decent hotel to stop through on the way to someone else. We stray here once a year. I would recommend. Restaurants nearby.

  • Shanathania Mar 2025 · via expedia
    5/5

    The property was okay

  • Pam Mar 2025 · via expedia
    5/5

    We had an excellent experience at this hotel. The staff was friendly and helpful. Breakfast was very nice and the staff was excellent in the breakfast area. We were very pleased with the service and the quality of the hotel. We will return when the need arises to travel to Albany.

  • Mary Feb 2025 · via expedia
    3/5

    Roaches in both room we were moved to. So we left, didnt stay.

  • Clarence Feb 2025 · via expedia
    4/5

    The staff was very courteous and efficient. The hotel was clean and breakfast was great. The only issue I had is that the tub drained very slowly, so when we showered we were standing in water.

  • James Feb 2025 · via expedia
    5/5

    Cost per night was higher that expected.

  • Dorothea Feb 2025 · via hotels.com
    3/5

    It was nice but not what I expected for the money I pay every time I stay at this particular Hotel the shower head was not working properly, they were short on towels the tub was rough but everything else was okay

  • Sarah Jan 2025 · via expedia
    4/5

    Stay was wonderful. I originally got the room because my heat was out at my house. However, I only stayed a few hours so I did not get to experience the whole experience of sleeping and getting their breakfast in the morning due to the fact that my boyfriend told me to stay with him but still appreciated everything

  • Nancy Jan 2025 · via expedia
    5/5

    nice stay. staff. excellent

  • Laura Jan 2025 · via expedia
    4/5

    Unit 102 could use some bathroom maintenance. Caulking in the tub, resurface the tub, Re-stain the bath counter. Otherwise, the room was clean and in good repair as always at this specific hotel. The staff here is always pleasant. Missed the cookies (staff stated they are waiting for a new cookie oven.)

  • Joshua Jan 2025 · via hotels.com
    1/5

    I booked the wrong hotel last minute and they would not give me a refund. I will not be booking with them ever in the future.

  • Alaina Jan 2025 · via hotels.com
    3/5

    We only stayed one night. I picked this hotel because it has an indoor pool. They do not heat the pool and keep it very dirty. For a holiday Inn express I was pretty disappointed.

  • Nora Jan 2025 · via expedia
    5/5

    This property is close to a large mall, but hidden away next to an apartment complex. It is being renovated, so things are not as good as they will be (hopefully). The hot breakfast is good; the staff obliging.

  • Ebony Jan 2025 · via expedia
    5/5

    Great

  • Karen Jan 2025 · via hotels.com
    2/5

    We had to wait to check in, there was Noone at the desk for at least five minutes. Our room was fine, but bedding was not warm. Breakfast was fine

  • Nora Jan 2025 · via expedia
    5/5

  • Connie Dec 2024 · via expedia
    4/5

    .

  • Christopher Dec 2024 · via expedia
    5/5

    Visit met and exceeded expectations!

  • Meseret Dec 2024 · via expedia
    5/5

    All in all great!

  • Alexis Dec 2024 · via expedia
    2/5

    They sent me to a room at first that had a not ready yet sign and wasn’t cleaned at all. They gave me another room but it wasn’t that clean either

  • Dianne Dec 2024 · via expedia
    5/5

    Very clean.

  • Nancy Dec 2024 · via priceline
    5/5

    I picked this hotel specifically for the pool a d it was clised. I should have been informed about it.

  • Ruthie Dec 2024 · via expedia
    4/5

    Enjoyed my stay

  • Eric Nov 2024 · via expedia
    4/5

    The property was nice, we just stayed while it was being remodeled. Absolutely nothing wrong with the property and the staff was a 10. Would definitely be staying again at the property on my next visit.

  • Lisa Nov 2024 · via expedia
    5/5

    Great place to stay at an economical price! Will definitely be back

  • Sammie Nov 2024 · via expedia
    2/5

    Good

  • juan Nov 2024 · via expedia
    5/5

  • Claressa Nov 2024 · via hotels.com
    5/5

    It was Halloween party for my 7yr old so everything was ok they got to swim only thing the bath tub was dirty but overall wonderful.

  • Lanita Nov 2024 · via expedia
    5/5

    Property is very clean and close to everything that you need.

  • C Oct 2024 · via expedia
    5/5

    Friendly and professional staff. Clean and comfortable rooms. Good location for visiting Albany.

  • Regina Oct 2024 · via expedia
    5/5

    It was very quiet,room was very nice and clean had refrigerator and microwave in it which I like, also staff provided treats in the foyer as a snack for guests.

  • Verified Oct 2024 · via hotels.com
    3/5

    Ive stayed in nicer for less. Uncomfortable beds, sheets hard and scratchy. Hair in bathroom. Water damage to bathroom door. Breakfast was ok. Definitely not a picky person but i paid for 2 nights i was expecting more. Inside pool was so cold could not even enjoy it.

  • Fresha Oct 2024 · via expedia
    4/5

    Did not like the lack of parking spaces I had to park on the curb

  • Randy Oct 2024 · via expedia
    5/5

    Very nice place

  • Velinda Sep 2024 · via expedia
    5/5

    Outstanding customer service, friendly, quiet, clean, convenient

  • La Sep 2024 · via expedia
    5/5

    The hotel was very clean. Customer service was welcoming excellent services. The breakfast could be a little best. But overall I enjoyed my stay.

  • Melissa Sep 2024 · via expedia
    5/5

  • Mark Sep 2024 · via expedia
    5/5

    Nice stay. Had no issues. Breakfast was good. Room was good.

  • Lasenta Sep 2024 · via expedia
    5/5

    Thank you!

  • Kathleen Sep 2024 · via hotels.com
    4/5

    It was great

  • Clifton Sep 2024 · via expedia
    5/5

    They were exceptionally clean, friendly and enjoyed the indoor pool

  • Phillip Sep 2024 · via hotels.com
    4/5

    Quiet room, comfortable bed, convenient location

  • Carlos Aug 2024 · via expedia
    5/5

    The best place

  • Laura Aug 2024 · via expedia
    5/5

    Always a good choice.

  • Anonymous Jun 2024 · via priceline
    2.5/5

    Old bathroom & entry door water damaged/swollen flaky bottom edges, dirt worn carpet where tile meets, shower stall grimy around bottom edges and entire glass, pork & beef sausages over cooked_dried out, bench seat way too low for breakfast tables,

  • Anonymous May 2024 · via priceline
    0.5/5

    When we arrived at the hotel, we were shocked at the area and the atmosphere of the hotel - people sitting outside of rooms, working on cars in parking lot, etc. We did not feel safe staying there with our 3 children so we drove away.

  • Anonymous May 2024 · via priceline
    2/5

    Was a mother/daughter stay... no selection for that below.

  • Fabulous Jan 2024 · via priceline
    5/5

    This guest did not leave comments about this hotel.

  • Shirley Jan 2024 · via priceline
    5/5

    NA

  • Verified Nov 2023 · via priceline
    5/5

    Breakfast was supposed to close at 9:30 am and they started closing it down at 9 am

  • Audrey Nov 2023 · via priceline
    4.5/5

    No

  • Grace Oct 2023 · via priceline
    4.5/5

    This guest did not leave comments about this hotel.

  • Grace Oct 2023 · via priceline
    4/5

    This guest did not leave comments about this hotel.

  • Reginald Sep 2023 · via priceline
    5/5

    No

  • Verified Sep 2023 · via priceline
    4.5/5

    The trash in the ice room area on the 3rd floor wasn't emptied the entire weekend so it was overflowing onto the floor.

  • Ashley Sep 2023 · via priceline
    5/5

    This guest did not leave comments about this hotel.

  • Willie Aug 2023 · via priceline
    5/5

    N/A

  • Linda Jul 2023 · via priceline
    5/5

    NA

Frequently asked questions about Holiday Inn Express Hotel & Suites Albany by IHG

Does Holiday Inn Express Hotel & Suites Albany by IHG have free Wi-Fi?
Yes, Holiday Inn Express Hotel & Suites Albany by IHG offers free Wi-Fi for all guests. Free wired internet is also available in select rooms.
Does Holiday Inn Express Hotel & Suites Albany by IHG offer parking?
Yes, Holiday Inn Express Hotel & Suites Albany by IHG offers free parking on-site.
Does Holiday Inn Express Hotel & Suites Albany by IHG have meeting spaces, conference centers, or conference rooms?
Yes. Holiday Inn Express Hotel & Suites Albany by IHG offers meeting spaces for business and group use.
Does Holiday Inn Express Hotel & Suites Albany by IHG have a fitness center?
Yes, Holiday Inn Express Hotel & Suites Albany by IHG features an on-site fitness center for guests. Additional wellness amenities include spa, pool.
Where is Holiday Inn Express Hotel & Suites Albany by IHG located, and how walkable is the area?
Holiday Inn Express Hotel & Suites Albany by IHG is located at 2713 Pointe North Blvd, Albany, GA 31707. With a Walk Score of 45, the area is rated Car-Dependent. A car or rideshare is recommended for most trips in this area.

House rules

Check in 3:00 PM
Check out 11:00 AM
Cancellation Not available
Children Not available