Hilton Garden Inn Albany

I want to thank the staff for making my trip to Albany a great experience

Hospitality and the facilities. Not a good variety of snacks.

Hospitality and the facilities. Not a good variety of snacks.

Good

Basic hotel and services for a high per room rate.

My only issue was the bar closing so early on a Saturday night. But overall staff and stay was great

All the staff were great. Beds we comfortable. Breakfast was good. I will stay here whenever I am in Albany

Shower in handicap room was a little weird.

Great customer service

The rooms were clean lobby was clean Having a room with overgrown trees when you can’t see out of the window $10 for parking two vehicles that was $20 a night 1699 for breakfast for each family member so roughly my one night is almost $300 which is totally not worth it

The rooms were clean lobby was clean Having a room with overgrown trees when you can’t see out of the window $10 for parking two vehicles that was $20 a night 1699 for breakfast for each family member so roughly my one night is almost $300 which is totally not worth it

Exceptional

Yes

*** I can’t say enough great things about this hotel. It’s the little touches that truly set it apart—fun evening activities, great music, and an overall welcoming atmosphere that makes every stay special. The location is absolutely fantastic, with easy access to the River Walk just steps away, making it perfect for exploring the area. The rooms are comfortable, clean, and beautifully maintained, adding to the overall experience. This has become my go-to place whenever I’m in town—I wouldn’t stay anywhere else!

Good

Breakfast, staff, comfort, easy checkout. NA

Breakfast, staff, comfort, easy checkout. NA

Exceptional

Ebony only one deserve5 stars I live in Atlanta, she suggested me to do Hilton membership last time I was there her spirit is always the same just happy, my check-in the lady was angry at me for no reason she didn’t ask did I wanted parking she just charge me her service was horrible and when I came back the African look at me and my family and didn’t speak or welcome us in he was just looking at us crazy been coming to this same hotel for 4 years and still getting the same energy Only the people there

Ebony only one deserve5 stars I live in Atlanta, she suggested me to do Hilton membership last time I was there her spirit is always the same just happy, my check-in the lady was angry at me for no reason she didn’t ask did I wanted parking she just charge me her service was horrible and when I came back the African look at me and my family and didn’t speak or welcome us in he was just looking at us crazy been coming to this same hotel for 4 years and still getting the same energy Only the people there

Clean, delicious food at the restaurant, amazing staff. Great experience!

Location was unsafe.

Loud people outside in courtyard till 3am

Bad

Very good

Exceptional

It was able to host my family reunion. The staff was amazing and so was the bar Our shower was hard to get work at first

It was able to host my family reunion. The staff was amazing and so was the bar Our shower was hard to get work at first

Every staff member I encountered during our stay was so warm and friendly and accommodating.

Love it , everyone is always professional Nothing

Love it , everyone is always professional Nothing

Superb

Good

Requested a refund and explanation...

Exceptional

Clean room

Yes None

Very poor

Yes None

Great room cleaning service

Terrible on staff Manager. No professionalism or tack.

The property was very clean and accommodating. The staff was very friendly and welcoming. I loved everything

The property was very clean and accommodating. The staff was very friendly and welcoming. I loved everything

I come there every holiday no discount I only sleep 5 hours price too high for one night i hate this hotel is close to where I have to stay by my moms house Just disappointed

Nothing additional to add

Parking not free

Not enough towels for 3 females. The excuse was washing machine broken.

I have never met a nicer staff in my life. I am 67 and travel a ton

The room was set at 72 degrees a little uncomfortable for my liking, I was unable to adjust the thermostat. 72 is just a bit warmer than I like and I did not like the $10 per day parking fee. I have never paid a parking fee at any other Hiltons that I have visited so far.

The fridge was dirty, there was no soap and the lady at the front was too busy to listen.

The staff was exceptionally helpful and welcoming.

Everything was good and everyone was nice. The hotel was so clean and the rooms were nice. Everything was good.

The staff are the nicest kindest folks you will ever meet. I have stayed several times due to the staff. Once in a blizzard last year when they went way beyond with their hospitality. 5 star staff.

Yes

My stay was great

I loved the location which was great for my half marathon race. The staff was friendly, even the cleaning crew. My family and I stayed for brunch after I checked out and the food was amazing.

Pillows to soft for me. I like a firm pillow.

Everyone was extremely friendly and helpful and room was clean and comfy.

Convenient Everything was great no complaints

Great stay and accommodating

Great stay and accommodating

The clerk at the front desk lied to me. I initially booked for one night but due to family emergency I had to stay an additional two days. He told me the hotel was fully booked so I booked a room at another hotel. I went upstairs to gather my belongings and was informed by him that I could stay the extra days, so I had to go through the hassle of cancelling another hotel

Breakfast was excellent and the staff customer service was very great…Food was delicious Everything was good…no complaints

Everything was nice!

Everything was nice!

The room was very clean, stocked with everything I needed. Staff was very courteous and professional.

The room was very clean, stocked with everything I needed. Staff was very courteous and professional.

Great stay

Great stay

I really enjoyed my stay !!!

I really enjoyed my stay !!!

Too much money for the room and still got the pay for parking ,no continental breakfast and bathroom was unclean.

Too much money for the room and still got the pay for parking ,no continental breakfast and bathroom was unclean.

Absolutely yes

Absolutely yes

Very nice place to enjoy Albany

Very nice place to enjoy Albany

The hallways and outside doors needed to be updated and the smell of marijuana was coming from another room and elevator.

I was charged for parking and I didn't even have a car.

The property was nice you spend like 200 a night for a room and don’t get free parking or breakfast

Rooms were clean, staffing very nice.

Rooms were clean, staffing very nice.

Clean rooms and excellent customer service.

Clean rooms and excellent customer service.

The staff was rude upon checking and leaving. We have an adult autistic child which had an accident and peed the bed even though he’s in diapers they charged us cleaning fee even though the bed had a mattress pad. The manager refused to call us back as there was no manager on duty for two whole days will never stay at this hotel again.

The staff was rude upon checking and leaving. We have an adult autistic child which had an accident and peed the bed even though he’s in diapers they charged us cleaning fee even though the bed had a mattress pad. The manager refused to call us back as there was no manager on duty for two whole days will never stay at this hotel again.

Canceled the reservation but did not receive a refund

Canceled the reservation but did not receive a refund

The staff, I wish every Hilton had this team!

The staff, I wish every Hilton had this team!

We did not have breakfast at the facility because we thought we were getting free breakfast which most Hilton hotels offer. And the $16.99/person for breakfast was a bit too pricey. No issues with property other than no free breakfast.

The front desk staff were very helpful, especially Taylor. She asked her manager about granting a request we had and got approval. We had dinner at the restaurant on arrival and breakfast in the morning. We were very pleased with the meals and prices. The meals were very well prepared and tasty. The restaurant staff were friendly and helpful. The pillows were especially comfortable. We looked at the label and ordered the same from Amazon. We also enjoyed the adjustable lights by the bed. The hotel was farther from the highway than I thought, but that's not something you can fix.

I got a call at 10pm and 3am from desk saying maintenance need to get in room. Didn't call for maintenance. When checked out told clerk. Didn't feel like I was taken serious.

I got a call at 10pm and 3am from desk saying maintenance need to get in room. Didn't call for maintenance. When checked out told clerk. Didn't feel like I was taken serious.

Nothing is included….parking breakfast etc

Nothing is included….parking breakfast etc

Hotel was fine but I absolutely would recommend staying far far away from Albany unless you are required to go there.

Hotel was fine but I absolutely would recommend staying far far away from Albany unless you are required to go there.

The customer service and the restaurant staff were very friendly, helpful and ensured we had everything we needed. Very impressed.

The customer service and the restaurant staff were very friendly, helpful and ensured we had everything we needed. Very impressed.

I am hoping that this hotel continues to make strides this year with regards to staying on top of maintenance and overall cleaning.

I am hoping that this hotel continues to make strides this year with regards to staying on top of maintenance and overall cleaning.

Sandra at the welcoming desk. She is perfect for your host. Wow what a great personality. Very clean rooms. Walking to The Flint for dinner was a breeze. Great experience

Sandra at the welcoming desk. She is perfect for your host. Wow what a great personality. Very clean rooms. Walking to The Flint for dinner was a breeze. Great experience

Thanks

Thanks

99

99

Clean, great customer service

Clean, great customer service

Polite and professional staff, clean hotel and conveniently located! Would stay again at this hotels

Polite and professional staff, clean hotel and conveniently located! Would stay again at this hotels

Clean rooms and excellent customer service throughout. The restaurant team was also great and the breakfast was delicious.

Clean rooms and excellent customer service throughout. The restaurant team was also great and the breakfast was delicious.

Yes

Yes

Great service, friendly staff !

Great service, friendly staff !

Staff failed to properly perform their job causing me to vacate the premises early.

Staff failed to properly perform their job causing me to vacate the premises early.

The staff were super nice and willing to help.

The staff were super nice and willing to help.

Overall service was great.

Overall service was great.

Great hotel. The bar tender Ann in the lobby was amazing

Great hotel. The bar tender Ann in the lobby was amazing

Xoxo

Xoxo

Good location.

Good location.

Upon arrival the sheets weren’t clean. The service desk was called they wanted to know “WHAT KIND OF STAIN IT WAS?” The refrigerator didn’t work. The front desk was unprofessional.

Upon arrival the sheets weren’t clean. The service desk was called they wanted to know “WHAT KIND OF STAIN IT WAS?” The refrigerator didn’t work. The front desk was unprofessional.

Business friendly

Business friendly

Very unprofessional and dismissive. The restaurant and servers are awesome

Very unprofessional and dismissive. The restaurant and servers are awesome

Frank?? Front Desk was very helpful and helped me sort through the Expedia payment process. Mrs Ford , and waitress who took my breakfast order were very professional while friendly at the same time. We thought there was a buffet, but it’s for the weekend. They checked on us periodically and explained the menu. Thanks

Frank?? Front Desk was very helpful and helped me sort through the Expedia payment process. Mrs Ford , and waitress who took my breakfast order were very professional while friendly at the same time. We thought there was a buffet, but it’s for the weekend. They checked on us periodically and explained the menu. Thanks

Staff was fantastic at check-in, Parking was easy also, The only thing I did not like was the park across the street I wanted to go and see it but I felt unsafe with all the homeless people around there.

Staff was fantastic at check-in, Parking was easy also, The only thing I did not like was the park across the street I wanted to go and see it but I felt unsafe with all the homeless people around there.

Not in best part of town

Not in best part of town

Very nice overall

Very nice overall

The location was perfect. I wish the hotel didn't charge for parking.

The location was perfect. I wish the hotel didn't charge for parking.

Nothing to do outside

Nothing to do outside

Awesome

Awesome

Cleaniness

Cleaniness

Staff was welcoming and very polite.

Staff was welcoming and very polite.

Great staff, very friendly.

Great staff, very friendly.

All the staff we encountered were outstanding. They were courteous, friendly, and helpful. The dining staff at the hotel restaurant were excellent both at supper and breakfast. Our room was very comfortable and spacious.

All the staff we encountered were outstanding. They were courteous, friendly, and helpful. The dining staff at the hotel restaurant were excellent both at supper and breakfast. Our room was very comfortable and spacious.

Amazing, hotel was extremely quiet, however please get the air fixed for hallways and elevator, overall great hotel

Amazing, hotel was extremely quiet, however please get the air fixed for hallways and elevator, overall great hotel

I liked the view from my room and the staff were professional and friendly.

I liked the view from my room and the staff were professional and friendly.

Good area

Good area

The front desk agent-Francisco was very helpful and friendly.

The front desk agent-Francisco was very helpful and friendly.

Front desk clerk Sandra was very professional and helpful, such a great assess to the company. I was born in Camila, but relocated to Florida each time i visit i stay at your hotel . Love the location and my room was facing the park, Absolutely Beautiful scenery.

Front desk clerk Sandra was very professional and helpful, such a great assess to the company. I was born in Camila, but relocated to Florida each time i visit i stay at your hotel . Love the location and my room was facing the park, Absolutely Beautiful scenery.

Even though they are in the middle of a renovation, we found the property pristine and the rooms were great!

Even though they are in the middle of a renovation, we found the property pristine and the rooms were great!

Grear hotel.

Grear hotel.

it was okay, easy and quick for the night

it was okay, easy and quick for the night

It was busy on Mothers Day and the hotel is being renovated but our stay was quite nice. Everything was clean and our room smelled fresh. At the end of the day it was nice to unwind in a clean, comfortable space. Thanks for such a great stay!

It was busy on Mothers Day and the hotel is being renovated but our stay was quite nice. Everything was clean and our room smelled fresh. At the end of the day it was nice to unwind in a clean, comfortable space. Thanks for such a great stay!

Amazing 👏

Amazing 👏

I liked the Ray Charles plaza across the street and the service was really great. Lashawnda at breakfast was so friendly and welcoming. I will stay here again.

I liked the Ray Charles plaza across the street and the service was really great. Lashawnda at breakfast was so friendly and welcoming. I will stay here again.

I’m just blown away by the amazing customer service. Tony is fantastic and literally sets everything up for their guests. If I come back to Albany, I will definitely stay here! The new renovations are also really nice.

I’m just blown away by the amazing customer service. Tony is fantastic and literally sets everything up for their guests. If I come back to Albany, I will definitely stay here! The new renovations are also really nice.

The location

The location

It’s ok

It’s ok

The hotel was clean. It wasn't as quiet as I would like it to be, you can still hear people in the other rooms. You would think as high as the proce was, there would be free parking, but you have to pay for parking.

The hotel was clean. It wasn't as quiet as I would like it to be, you can still hear people in the other rooms. You would think as high as the proce was, there would be free parking, but you have to pay for parking.

It was a decent hotel and they were in the midst of some remodeling so I’m sure it will be even better when they’re done. Thought it could’ve been a bit nicer with just the hotel name alone. There was only one small trash can in the room.

It was a decent hotel and they were in the midst of some remodeling so I’m sure it will be even better when they’re done. Thought it could’ve been a bit nicer with just the hotel name alone. There was only one small trash can in the room.

The hotel was clean, quiet, and in a great location. The staff was amazing!!!

The hotel was clean, quiet, and in a great location. The staff was amazing!!!

The room was very comfortable and clean.

The room was very comfortable and clean.

Very friendly staff. The 24 hour front desk was excellent, as our travel plans were delayed.

Very friendly staff. The 24 hour front desk was excellent, as our travel plans were delayed.

front desk staff was rude. asked for my receipt showing the 10 dollar charge for parking. told me it would be “emailed to me”. no receipt to submit for reimbursement.

front desk staff was rude. asked for my receipt showing the 10 dollar charge for parking. told me it would be “emailed to me”. no receipt to submit for reimbursement.

Nice. Clean. Updated.

Nice. Clean. Updated.

I went for a concert at the Civic Center which is located directly across the street!! The stay was pleasant the staff were nice and welcoming!! The bartender was really nice and made amazing drinks!!

I went for a concert at the Civic Center which is located directly across the street!! The stay was pleasant the staff were nice and welcoming!! The bartender was really nice and made amazing drinks!!

Staff was very nice after a long trying day.

Staff was very nice after a long trying day.

This property is unsafe and dirty, walked out the door when checking out and had two homeless people approach and asked for money Chose this hotel with their being a bar, which was not open on New Year’s eve When walking in to check in smelled very musky. The gentleman checking us in was very nice.

This property is unsafe and dirty, walked out the door when checking out and had two homeless people approach and asked for money Chose this hotel with their being a bar, which was not open on New Year’s eve When walking in to check in smelled very musky. The gentleman checking us in was very nice.

Staff was good, close to business I needed to see. But bad was street racing towards midnight.

Staff was good, close to business I needed to see. But bad was street racing towards midnight.

When I booked the stay it was not conveyed that there would be no housekeeping service on the 25th. In addition, none of the lights near the beds were plugged in and functional nor did the usb charging ports or outlets working. I expressed my concerns with the staff and they assured me that maintenance would be notified and remedy the issues but they didn’t. I also think it is observed to have to pay a parking fee and we didn’t even use the parking garage.

When I booked the stay it was not conveyed that there would be no housekeeping service on the 25th. In addition, none of the lights near the beds were plugged in and functional nor did the usb charging ports or outlets working. I expressed my concerns with the staff and they assured me that maintenance would be notified and remedy the issues but they didn’t. I also think it is observed to have to pay a parking fee and we didn’t even use the parking garage.

This hotel supposed to be going through renovations late 2024... but this is December 2024 and nothing has happened. There is mold. The towels are not all clean. Someone at the front desk was trying to get they cash back

This hotel supposed to be going through renovations late 2024... but this is December 2024 and nothing has happened. There is mold. The towels are not all clean. Someone at the front desk was trying to get they cash back

Comfortable location to stay.

Comfortable location to stay.

Nice

Nice

Nothing unique about the property, location was convenient to where I was going!

Nothing unique about the property, location was convenient to where I was going!

The hotel is excellent. The parking lot is unsafe because of vagrants checking for unlocked cars and unlit park across the street. This hotel needs a gated parking lot and on site security.

The hotel is excellent. The parking lot is unsafe because of vagrants checking for unlocked cars and unlit park across the street. This hotel needs a gated parking lot and on site security.

The staff at the hotel, especially in the restaurant and concierge, were excellent—very nice and attentive people who made a good impression. However, the condition of the room left much to be desired. The sliding door was broken, with a square glass panel damaged. Part of the window curtain was propped up against the corner and didn’t work properly. The shower was broken from the beginning, requiring maintenance staff to come twice to fix it during my stay. To top it all off, when I tried to use the coffee maker the next morning, I discovered a used coffee capsule still inside. This lack of attention to room maintenance and cleanliness was disappointing and overshadowed what could have been a pleasant stay

The staff at the hotel, especially in the restaurant and concierge, were excellent—very nice and attentive people who made a good impression. However, the condition of the room left much to be desired. The sliding door was broken, with a square glass panel damaged. Part of the window curtain was propped up against the corner and didn’t work properly. The shower was broken from the beginning, requiring maintenance staff to come twice to fix it during my stay. To top it all off, when I tried to use the coffee maker the next morning, I discovered a used coffee capsule still inside. This lack of attention to room maintenance and cleanliness was disappointing and overshadowed what could have been a pleasant stay

Average HGI but the location is good. The music inside was to load to enjoy a meal. Staff was great! My bathroom didn’t have shampoo in the prefilled shower pump. Not a big deal but I expect more from HGI.

Average HGI but the location is good. The music inside was to load to enjoy a meal. Staff was great! My bathroom didn’t have shampoo in the prefilled shower pump. Not a big deal but I expect more from HGI.

It was convenient

It was convenient

Everything was amazing

Everything was amazing

Beautiful place only thing is parking is not free

Beautiful place only thing is parking is not free

Property appeared to be worn down

Property appeared to be worn down

saw several roaches in my room

saw several roaches in my room

The restaurant looked beautiful but had an extremely limited menu. The people however, were very friendly

Nice hotel with friendly professionals. Fransico was there when I checked in. Very knowledgeable of area and very kind. I was in the area to visit family and i didnt know Ray Charles was from Albany. There is a beautiful park directly across the street with his statue. You can hear his music playing softly but clear. As I got closer i notice like a riverwalk and walking trail. Very clean and peaceful. I truly enjoyed my stay.

Never checked in . Tried repeatedly to cancel but got no help from manager

Our experience at the Hilton Honors In Albany, Georgia was terrible. The service was below average. We called the front desk to ensure that our room was clean and towels were replaced upon our return at 11:00 p.m. To our surprise, our room never received the required service.

Property outside was very dirty staff were very rude at front desk! We’re not helpful when asked about dining in area and app Expedia said breakfast included and when tried to eat breakfast they said there’s a fee of $10-15 per person! Do not recommend!!

Avoid the restaurant. We waited over an hour for wings we never received. Got yelled at by staff for making my plate at breakfast (not sure why) and the toaster is “just for show.” These are just the highlights, it was a circus.

The front desk staff were excellent…great customer service. Patrice and Taylor deserve a raise. We, and many others, evacuated from Hurricane Milton. There were also a ton of 1st responders staying at the hotel waiting to dispatch to Tampa Bay. The staff handled the extra work with grace, so professional.

This was the dirtiest hotel we've ever stayed in. If it wasn't so late at night that we arrived after evacuating from the hurricane, we would have left. The carpet and furniture were so old and full of stains. The sheet on one of the beds has 2 stains on it. And then to top it off, there is music playing all night long from across the street that you hear in your room.

The staff was very friendly, and I had interactions with the front desk folks and maintenance. All were very helpful. I suppose it's because of inflation, but the breakfast wasn't free, as a matter of fact it was $16. There was a time when hotels like this had some amount of free breakfast, some even hot breakfast. Fortunately I brought enough food that I did not need to pay this high price. Parking was all in the back, and not terribly convenient. The hotel was full so parking was difficult.

Customer service was top notch! The lobby was beautiful. The area was fantastic. Pet friendly & you can’t even tell. Well maintained. The rooms are a little outdated, but well kept & very clean. AC worked amazing. Close to beautiful parks & playgrounds for kids. Although I wish breakfast was included. For the price of the room, they can add that. Dinner I can understand paying for. But a complementary breakfast would be a nice touch to staying here. All in all, I’d stay again in a heart beat. Albany is a cool town!

We were evacuated from Flirida due to hurricane milton. We couldnt ask for better hospitality. The service, food, rooms, employees were amazing and put us all at ease during a difficult time

Wonderful and responsive staff!

I like the fact that the property had a restaurant, but would have preferred they tell you that at checkin. Also, did like the fact the they charged extra for parking. It should have been included in the price of the room.

Very dirty

Do not stay here. Rooms are filthy and outdated. No pool access as it was a nasty green color. Looks like it might have been decent 15-20 years ago but definitely a dump now.

We enjoyed our stay.

This property was okay, it does seem in need of a renovation and it looks like thay is planned for late 2024. Looking forward to seeing the updates.

The Hilton Garden was extremely clean. Staff was friendly and accommodating. They really made you feel welcome by providing light refreshments and hot coffee in the lobby are. The view of the Flint river and Ray Charles playing the piano statue across the street is breathtaking! Very happy with our experience.

The only complaint is that they charge you for everything!!! Don’t you dare drink the water bottles that are in the room they will charge you $2.50 for each water!! Unlike other Hotels that the breakfast tend to be complementary here you pay like if you where eating at a Waffle House!!

It was close to Albany State University

1. The TV channels , 2.my blind to the Window Needed repairing so no one never showed up until the last day so I had to sleep with all night.I mean a lot for life shining in my face because no one showed up to repair the blind we finally Stop someone in the hall to come to at least get it down. So We can rest that night without I’ll been in Georgia city shining all over us and we couldn’t sleep too much street lights street lights. 3. Bugs flying across the room, crawling in the bathroom 4. Very very dirty carpet the chair smell like I don’t know I can’t describe it. You were just horrible when you see it in it. You try to turn it over the smell so bad. I can see it the mole in the bathroom make you afraid to shower or pull off the clothes. Overall, the rate for the stay Especially for this occasion, what to sad To be so uncomfortable, and for the prices, prices are high but a hotel I Hilton garden inn she would be accommodated more cleaner please. I love the room, but I pray the next time I get a nice room like that it could be cleaner. I can understand the TV channels no, not really you got the prices that you pay, we should be able to watch TV at least something we like but taking a shower sitting in a chair walking around on the floor she’ll be comfortable

There was no early check in whatsoever. The pool was not open. The bar was very limited and the waitress, while nice, seemed to be inconvenienced by us. The breakfast setup was very confusing. There were quite a few homeless people across from the hotel in the park, which I understand isn't their problem but it didnt seem very safe. Even the waffle house (which was the only local dining option within walking distance - every other place we walked was closed) locked their doors at 8:30 next to them. The air conditioner in the hotel made sounds all night long. The hotel looked old and wore, definitely didnt seem as nice in the pictures - but I did see that there were going to be starting to remodel the facility later this year. Also- I'm not sure why they charge $10 to park there... it's not exactly like the area was high traffic...there was plenty of parking on the street directly in front of the hotel. Overall, I feel like it was a decent hotel but it wasn't any better than one I could have gotten a good deal cheaper...didnt stand up to "Hilton Standards" in my opinion.

I reserved several rooms online (third-party). I tried to cancel the reservations using the "virtual agent". "Virtual agent" told me to contact hotel. I attempted to contact hotel via phone using two different numbers. One hotel clerk said that their number was for "reservations only". Hotel still charged me for NOT spending the weekend.

First time visiting Albany and well worth it.

For the price of 247.00 very underrated and shabby decor

$10 a night parking is unreasonable for what is already paid for room. Should be free Continental Breakfast as with other major hotel chains.

The bathroom was not clean to me

Outstanding service

Staff seemed to rush through check out like there was a huge need . Breakfast that wasn’t included was nice but we did have to ask how things worked.

Very friendly staff

It's convenient to shops and the civic center

The Hotel adds a $ 9.95 Parking charge even when you are not using their parking. I parked at the down town street because their parking was full. The next morning I asked about the parking charge and the front desk said everyone is charge that amount, and it does not matter where you park! I think that charging for a service not provided is wrong.

Lobby restrooms needed attention

River area across the street.

Love the professionalism of the staff

Carpet

It’s too much negativity to even share, but I will stay at that location again

It was clean

Pretty good hotel across the street from the Albany Civic Center. The carpet in my room was spotty and needs replacing.

Please choose an airbnb in lee county, you won't regret it! This hilton seriously need updates there is MOLD in the bathroom

Staff was excellent. Food was great, except for those sweet pickles on the burger, sweet pickles….. really?

The hotel was clean and comfortable and the staff was great, super friendly and helpful.

Property sent an email requiring e check in with asked for time of arrival and room was not ready for arrival

THE LOCATION WAS VERY CONVENIENT FOR ME. I REALLY ENJOYED MY STAY IN MY ROOM.