Hampton Inn & Suites Albany At Albany Mall

Exceptional

Superb

Accommodations are generally always nice. The breakfast staff was warm and welcoming at 9:50 a.m. when closing time was at 10 a.m. I was definitely a bit nervous about arriving to close to closing time. I could not get additional bath towels. The hotel was out of towels. How does the hotel run out of towels. My eyebrow did go up on this one.

Accommodations are generally always nice. The breakfast staff was warm and welcoming at 9:50 a.m. when closing time was at 10 a.m. I was definitely a bit nervous about arriving to close to closing time. I could not get additional bath towels. The hotel was out of towels. How does the hotel run out of towels. My eyebrow did go up on this one.

Now water

Now water

Clean, updated...but the best part was the staff. Nothing

Clean, updated...but the best part was the staff. Nothing

I booked an accessible room. No accessible room was available upon arrival. My husband and I both have physical disabilities so having an accessible room is of utmost importance. Front desk clerk was very unhelpful, rude, and inconsiderate. Had to go seek hotel room elsewhere.

I am writing to express my disappointment regarding a serious issue with my recent hotel reservation. I booked my hotel through Hotels.com and received both a confirmation number and itinerary for my stay. Prior to arrival, I called the hotel to inform them that I would be checking in late. During that call, I was told they could not locate my reservation and was advised to contact Hotels.com. I immediately contacted Hotels.com and was assured that my reservation was active and that I would have no issues checking in upon arrival. Unfortunately, after driving seven hours to attend a graduation and arriving with my elderly grandmother, I was informed that I could not check in because my room had already been sold to another guest. Despite having a confirmed reservation and receiving reassurances from Hotels.com, I was left without accommodations after a long trip. This situation caused significant inconvenience, stress, and frustration, especially given that I was traveling with an elderly family member and attending an important event. I relied on the confirmation provided and expected my reservation to be honored. I would appreciate an explanation of how this occurred and request appropriate compensation for the inconvenience and hardship caused by this experience. I look forward to your prompt response.

Clean room , could have better pillows, staff was excellent and a good breakfast bar

Very good

The staff was very good very friendly

The staff was very good very friendly

Need more TV channels

Very clean Need more TV channels

Clean and quiet, this Hampton property is my first choice whenever I’m in Albany.

It was so clean N/A

Very good

It was so clean N/A

The staff was very helpful and kind.The room was very clean. The breakfast was good

I liked the service and the cleanliness of the room. I didn't like that the shower head couldn't be turned off in room 505.

I didn't like that the shower head couldn't be turned off in room 505.

Pool was out while there.

I loved the breakfast, the rooms were so clean and comfortable. Location was fantastic. The staff was very helpful and had wonderful attitude.

I loved the breakfast, the rooms were so clean and comfortable. Location was fantastic. The staff was very helpful and had wonderful attitude.

Great N/A

Did not eat breakfast

Exceptional

Superb

Cleanliness and staff Na

Na

Clean, staff doesn’t communicate much with residents

Very clean and friendly staff. Location was perfect there is absolutely everything walking distance. Pool was dirty

Pool was dirty

Excellent… clean and staff was gracious

Excellent

Superb

It was clean and quiet. Check in was easy. No complaints.

It was clean and quiet. Check in was easy. No complaints.

Exceptional

The water wasn't as hot as I think it could have been

Location The water wasn't as hot as I think it could have been

No pool needed cleaning due to bad weather

Visit the area

It had a wonderful breakfast bar with very good food. The decor in the dining room as well as other areas of the hotel was excellent — modern and interesting. The staff was friendly and helpful. There is nothing to dislike about this hotel. It is well maintained.

Everything was great!

Hampton Inn. This property did not live up to our expectations for Hampton Inns. Facility is worn in need of update. Staff was not as attentive as usual for H I. Breakfast was sub par. Late getting out. Reflected poor management.

Clean rooms. Nice breakfast selection. Friendly staff

Clean rooms. Nice breakfast selection. Friendly staff

Rooms are clean. Nice breakfast selection. Safe and good location. Staff friendly and helpful.

Rooms are clean. Nice breakfast selection. Safe and good location. Staff friendly and helpful.

Clean room and staff friendly

Clean room and staff friendly

Noise form other room party and old thumping noise from outside

Noise form other room party and old thumping noise from outside

Great location! Clean, safe, and great staff!

Great location! Clean, safe, and great staff!

Upon leaving, I put all the trash up, you know put the dirty towels pillowcase etc in a pile and noticed one of the pillows had a small blood stains on it

Room was clean and bed was comfortable. However other issues tainted our stay. Elevator buttons on our floor did not work. Had to call guest services to send us an elevator before we could descend. Often had to wait. Also, asked for bath linens for second day and was told by receptionist that they would be brought the next morning. None arrived. We called front desk and waited over 45 minutes to get fresh bath linens. We were almost late arriving at the wedding we had come into the area to attend. Our room phone did not work. So frustrating and unsafe.

Room was clean and bed was comfortable. However other issues tainted our stay. Elevator buttons on our floor did not work. Had to call guest services to send us an elevator before we could descend. Often had to wait. Also, asked for bath linens for second day and was told by receptionist that they would be brought the next morning. None arrived. We called front desk and waited over 45 minutes to get fresh bath linens. We were almost late arriving at the wedding we had come into the area to attend. Our room phone did not work. So frustrating and unsafe.

Yes

Yes

Breakfast

Physical location a little tough to find. It took a couple of times around the block to get to the entrance. Other than that, the stay was excellent!!!

Physical location a little tough to find. It took a couple of times around the block to get to the entrance. Other than that, the stay was excellent!!!

Staff was extremely courteous and friendly, room was clean and the bed slept great, would highly recommend.

Staff was extremely courteous and friendly, room was clean and the bed slept great, would highly recommend.

Excellent staff with a warm welcome from Lennis and Kayla, and we had a clean and comfy room! We missed breakfast due to a car issue but the front desk clerk was helpful with directions and helpful beyond the call of duty.

Excellent staff with a warm welcome from Lennis and Kayla, and we had a clean and comfy room! We missed breakfast due to a car issue but the front desk clerk was helpful with directions and helpful beyond the call of duty.

Poor water pressure in the shower.

Poor water pressure in the shower.

#brunReview clean and new remodel

#brunReview clean and new remodel

Yes

Yes

I booked a double room but upon arrival I was given a king accessible. The hotel says that is what hotels.com booked but my reservation shows that I booked a double room which I showed the hotel staff. I was still given the king accessible. So I wasn’t happy with that and hotels.com charged me $ 422.00 when the actual bill from the hotel was $ 380.00

I booked a double room but upon arrival I was given a king accessible. The hotel says that is what hotels.com booked but my reservation shows that I booked a double room which I showed the hotel staff. I was still given the king accessible. So I wasn’t happy with that and hotels.com charged me $ 422.00 when the actual bill from the hotel was $ 380.00

The room was clean and after a terrible time of trying to find a place to rest in albany this was the light at the end of my tunnel

The room was clean and after a terrible time of trying to find a place to rest in albany this was the light at the end of my tunnel

#brunReview the property was completely renovated from my last stay in April 2025. The rooms were excellent revamped with new beds, fixtures, lights, furniture, carpet, wallpaper, and the bathrooms were redone. However, the issue was waiting over 25 minutes for the front desk to help me while she was on the phone during time. Personally I would have put the phone on hold to assist the person in front me which would have taken less than minute due to me having a reservation. Lastly I reserved my room through Expedia and paid and she charged me for the room again which was suppose to be only a security deposit for incidentals. Overall, clean hotel, the staff as a whole is awesome besides those mentioned hiccups. I would recommend staying there. #brunReview

#brunReview the property was completely renovated from my last stay in April 2025. The rooms were excellent revamped with new beds, fixtures, lights, furniture, carpet, wallpaper, and the bathrooms were redone. However, the issue was waiting over 25 minutes for the front desk to help me while she was on the phone during time. Personally I would have put the phone on hold to assist the person in front me which would have taken less than minute due to me having a reservation. Lastly I reserved my room through Expedia and paid and she charged me for the room again which was suppose to be only a security deposit for incidentals. Overall, clean hotel, the staff as a whole is awesome besides those mentioned hiccups. I would recommend staying there. #brunReview

I was so impressed with the Hampton inn, very safe and clean. Breakfast was exceptional. Thank you

I was so impressed with the Hampton inn, very safe and clean. Breakfast was exceptional. Thank you

Got a suite for just one night on my way back home and everything was perfect.

Got a suite for just one night on my way back home and everything was perfect.

I like the design of the breakfast area. It was very inviting. The breakfast was delicious. The pillows were way too soft, they need to be upgraded to firm pillows. The hotel overall was very clean.

I like the design of the breakfast area. It was very inviting. The breakfast was delicious. The pillows were way too soft, they need to be upgraded to firm pillows. The hotel overall was very clean.

The breakfast was the highlight of the day. Most of the front desk personnel were great. The rooms cleanliness was marginal at best. Dirty carpet and bathroom needed cleaning. The first room given to me had plaster and baseboard loosely on the floor. I was offered another room. I promise you l will not bother your hotel chain in the future. Dr. Hogans

The breakfast was the highlight of the day. Most of the front desk personnel were great. The rooms cleanliness was marginal at best. Dirty carpet and bathroom needed cleaning. The first room given to me had plaster and baseboard loosely on the floor. I was offered another room. I promise you l will not bother your hotel chain in the future. Dr. Hogans

Great hotel and wonderful staff

Great hotel and wonderful staff

Nice property and helpful staff.

Nice property and helpful staff.

nice

nice

Great clean stay!

Great clean stay!

Very clean! Staff was very courteous! Breakfast was awesome!

I will stay here again

I will stay here again

Breakfast was really good room nice and clean staff nice and friendly I really enjoyed my stay everything was great

The guy at the front desk totally messed up my reservation. There was another party with my last name. He gave me their room. 2 hours later they walked in because they gave them keys to the same room. Then made it seem like my fault. Not happy with this place.

The guy at the front desk totally messed up my reservation. There was another party with my last name. He gave me their room. 2 hours later they walked in because they gave them keys to the same room. Then made it seem like my fault. Not happy with this place.

The beds are extremely uncomfortable. Pillows are the down like pillows. Very soft. Had to use 3 of them to equal to a decent pillow.

The staff were great! They were friendly and very welcoming! The location is close to a lot of places and shopping centers as well. The hotel is clean as well. Our tvs remote didn’t work very well but it wasn’t anything to not like at this location!

That it had other business close to it The front desk staff wasn’t that friendly, and the bathroom really wasn’t clean

I love where the hotel was at fast food restaurants close by and I would stay there again Nothing

Love it. Staff is amazing!

Love it. Staff is amazing!

Clean property with nice staff

Clean property with nice staff

Our bathroom tub was a little dirty. The toilets were to low to the ground.

Very limited television station options, computers in lobby weren't working properly. Otherwise, we had a positive experience. Would recommend.

Very limited television station options, computers in lobby weren't working properly. Otherwise, we had a positive experience. Would recommend.

We stayed here when we evacuated our town due to a hurricane. We were very happy with our stay. The room was very clean and spacious. The staff was very friendly.

We stayed here when we evacuated our town due to a hurricane. We were very happy with our stay. The room was very clean and spacious. The staff was very friendly.

The bed in the room was very comfortable. The only down side was the towel holder on the bathroom door was very sharp. I brushed against it and received a pretty good cut. Recommend removing the lower towel holder from the door.

The bed in the room was very comfortable. The only down side was the towel holder on the bathroom door was very sharp. I brushed against it and received a pretty good cut. Recommend removing the lower towel holder from the door.

Good breakfast, clean & friendly staff. Will stay here again.

Good breakfast, clean & friendly staff. Will stay here again.

I had the best red I’ve ever had in a long time 10/10

I had the best red I’ve ever had in a long time 10/10

good place to stop on the way from FL to TN but the carpet needs change. didn't dare leave the kids step on that thing. dust 2 fingers tall around the edge.

good place to stop on the way from FL to TN but the carpet needs change. didn't dare leave the kids step on that thing. dust 2 fingers tall around the edge.

Loved the location of the property, everything was easy to get to from the Hampton Inn.

Loved the location of the property, everything was easy to get to from the Hampton Inn.

Great stay!

Great stay!

Surprised by how nice the hotel was. Great space.

Surprised by how nice the hotel was. Great space.

Very good

Very good

Our stay was one night so I didn't get to use or even see the swimming pool. With that said, The room and all we saw was clean and nice. The bed was comfortable, and we even got a noon checkout time. There was a slight problem where the bathroom sink was a little slow. We came across a manager in the hallway on our way to check out and told her. She immediately picked up her walkie talkie and put a hold on our room to have it looked at. Breakfast, while not homemade, was good. Eggs, sausage, waffles, muffins, cereals, oatmeal, milk, juices, and coffee.

Our stay was one night so I didn't get to use or even see the swimming pool. With that said, The room and all we saw was clean and nice. The bed was comfortable, and we even got a noon checkout time. There was a slight problem where the bathroom sink was a little slow. We came across a manager in the hallway on our way to check out and told her. She immediately picked up her walkie talkie and put a hold on our room to have it looked at. Breakfast, while not homemade, was good. Eggs, sausage, waffles, muffins, cereals, oatmeal, milk, juices, and coffee.

My complaint is they really need to invest in new bed linens and comforters. They are stained and dirty looking I had to ask for more bedding. Thanks for considering my suggestion.

My complaint is they really need to invest in new bed linens and comforters. They are stained and dirty looking I had to ask for more bedding. Thanks for considering my suggestion.

The stay was ok. It was a long overnight trip, so I took our fur baby, an emotional support dog. The paperwork is legit. As we checked out, we noticed we had a pet fee of $75. Now, it’s not about the money. My review that the night attendant said my husband and I snuck him in was a lie. We always use the side doors; just never one that liked to go through the front lobby but to check in, and clearly, she saw the dog. She couldn’t have told that lie, so if you stay here, ensure you get all the correct information. Also, she tried to bash the third party we used, Expedia. I think, as in customer service, you should not try to provide false information and compare prices unless that's your expertise

The stay was ok. It was a long overnight trip, so I took our fur baby, an emotional support dog. The paperwork is legit. As we checked out, we noticed we had a pet fee of $75. Now, it’s not about the money. My review that the night attendant said my husband and I snuck him in was a lie. We always use the side doors; just never one that liked to go through the front lobby but to check in, and clearly, she saw the dog. She couldn’t have told that lie, so if you stay here, ensure you get all the correct information. Also, she tried to bash the third party we used, Expedia. I think, as in customer service, you should not try to provide false information and compare prices unless that's your expertise

Please update facility more. The suites are not erogimacally convent. I.e. the tv should be on the wall opposite where it is- based on all bed positions- I got a crook in my neck trying to watch tv. Breakfast items were mislabeled each day, could have been better. The staff was really nice. Pool was green.

Please update facility more. The suites are not erogimacally convent. I.e. the tv should be on the wall opposite where it is- based on all bed positions- I got a crook in my neck trying to watch tv. Breakfast items were mislabeled each day, could have been better. The staff was really nice. Pool was green.

Property was nice and had great breakfast

Property was nice and had great breakfast

Hotel was very clean and front desk staff was friendly .

Hotel was very clean and front desk staff was friendly .

When I first walked in the first attendant didn’t acknowledge me (she was helping another customer but a quick I’ll be just with you would have sufficed) but the second attendant did and she made the check in wonderful.

When I first walked in the first attendant didn’t acknowledge me (she was helping another customer but a quick I’ll be just with you would have sufficed) but the second attendant did and she made the check in wonderful.

newly renovated. Rooms are very large and well furnished. Best hotel in the area

newly renovated. Rooms are very large and well furnished. Best hotel in the area

Safe and nice property to stay at

Safe and nice property to stay at

The sheets were dirty upon arrival. However, the young lady at the front desk came within 10 minutes and changed them out for me. She saved the night! Kudos to her.

The sheets were dirty upon arrival. However, the young lady at the front desk came within 10 minutes and changed them out for me. She saved the night! Kudos to her.

Very nice

Very nice

The beds are very comfortable

The beds are very comfortable

My main complaint is the breakfast. Not good at all. The food seemed old and was nearly cold. Eggs were not kept replenished…so I can’t comment on those. Grits pot was empty on day one…and the oatmeal on day two was not cooked all the way. They even ran out of forks on our first morning, and when I asked for some, I was told they had NONE. Hubby ate his waffles with a spoon. I mean, it’s a “free” breakfast, but they really could do better.

My main complaint is the breakfast. Not good at all. The food seemed old and was nearly cold. Eggs were not kept replenished…so I can’t comment on those. Grits pot was empty on day one…and the oatmeal on day two was not cooked all the way. They even ran out of forks on our first morning, and when I asked for some, I was told they had NONE. Hubby ate his waffles with a spoon. I mean, it’s a “free” breakfast, but they really could do better.

Location was superb, toilet was almost falling off, breakfast not very variable

Location was superb, toilet was almost falling off, breakfast not very variable

We stayed for one night, to split up a long drive, and was very pleased. Breakfast was good, staff was friendly, rooms were clean.

We stayed for one night, to split up a long drive, and was very pleased. Breakfast was good, staff was friendly, rooms were clean.

I refuse to stay at hotels where druggies stay so I tend to spend a little more and almost always happier and less annoyed. Hampton Inn was wonderful. From the check in via the lady that had braces (we had a funny conversation about them) to the lady monitoring the food this morning. Staff was great!! The room was very nice and I loved the pillows but the bed was a little slouchy. It was nice having the couch as well as the office chair and an additional fancy chair. Room and bathroom was very spacious, only complaint is that we had a view of the concrete slab on the second floor. No big deal but wow. The hotel seemed like it was full and I did make the reservation last minute. Breakfast was just what was needed to get our day going. We had our dog with us and there was a decoration on the table near the elevator that looked similar to a ball, in a dog’s eyes. I had to pull her back from it. Lol. All in all great stay and would definitely book again.

I refuse to stay at hotels where druggies stay so I tend to spend a little more and almost always happier and less annoyed. Hampton Inn was wonderful. From the check in via the lady that had braces (we had a funny conversation about them) to the lady monitoring the food this morning. Staff was great!! The room was very nice and I loved the pillows but the bed was a little slouchy. It was nice having the couch as well as the office chair and an additional fancy chair. Room and bathroom was very spacious, only complaint is that we had a view of the concrete slab on the second floor. No big deal but wow. The hotel seemed like it was full and I did make the reservation last minute. Breakfast was just what was needed to get our day going. We had our dog with us and there was a decoration on the table near the elevator that looked similar to a ball, in a dog’s eyes. I had to pull her back from it. Lol. All in all great stay and would definitely book again.

The check in was easy , the room was very clean but the thing I loved the most was the breakfast it was awesome

The check in was easy , the room was very clean but the thing I loved the most was the breakfast it was awesome

Great and professional staff and service. Very polite and extremely helpful. Especially the front desk night African American woman and the morning shift young women.

Great and professional staff and service. Very polite and extremely helpful. Especially the front desk night African American woman and the morning shift young women.

All good until I find a charge on my credit card for unknown reasons. Turns out they mistakenly charged my card. Sounds like anyone can walk up and charge items just by saying a room number. What?? They credited a portion and then I had to call back 3 times to finally speak to someone who could help me get the rest of the credit which takes 5 days to show up on the credit card. Just the hassle left me sour.

All good until I find a charge on my credit card for unknown reasons. Turns out they mistakenly charged my card. Sounds like anyone can walk up and charge items just by saying a room number. What?? They credited a portion and then I had to call back 3 times to finally speak to someone who could help me get the rest of the credit which takes 5 days to show up on the credit card. Just the hassle left me sour.

Very clean. I was only Leary about the linen. I hope it is being changed after each guest, because it is dangerous during this pandemic not to. I was told at another location before the pandemic that it was not changed after each guest, so I started bringing my own, and told my friends to do the same.

Very clean. I was only Leary about the linen. I hope it is being changed after each guest, because it is dangerous during this pandemic not to. I was told at another location before the pandemic that it was not changed after each guest, so I started bringing my own, and told my friends to do the same.

Our problem was the shower heads. One was not fully functioning and the handheld was broken.

Our problem was the shower heads. One was not fully functioning and the handheld was broken.

I loved everything! The room was absolutely gorgeous 😍

I loved everything! The room was absolutely gorgeous 😍

Good place to stay. Friendly staff. Good continental breakfast. Nice updated rooms.

Good place to stay. Friendly staff. Good continental breakfast. Nice updated rooms.

The property is clean and the staff was extremely courteous. We enjoyed the stay.

The property is clean and the staff was extremely courteous. We enjoyed the stay.

Overall, quite good. The tv (minor complaint) has no on-screen guide or info, plus takes 4-5seconds to load newly entered channel.

Overall, quite good. The tv (minor complaint) has no on-screen guide or info, plus takes 4-5seconds to load newly entered channel.

Front desk staff and kitchen staff at breakfast were friendly and accommodating, but I probably wouldn’t stay here again if I were ever back in Albany.

Front desk staff and kitchen staff at breakfast were friendly and accommodating, but I probably wouldn’t stay here again if I were ever back in Albany.

Excellent facilities. Excellent Staff. Quiet, clean and close to many restaurants.

Excellent facilities. Excellent Staff. Quiet, clean and close to many restaurants.

Quiet, clean and excellent staff. Very comfortable room. Good breakfast.

Quiet, clean and excellent staff. Very comfortable room. Good breakfast.

Nice breakfast buffet. Great location. Very nice staff at front desk and in breakfast buffet area!!

Nice breakfast buffet. Great location. Very nice staff at front desk and in breakfast buffet area!!

Our stay was amazing, the staff was very courteous and helpful

Our stay was amazing, the staff was very courteous and helpful

Always clean, quiet .& pleasant. Great location . PersonL very pleasant

Always clean, quiet .& pleasant. Great location . PersonL very pleasant

the staff was excellent with customer service, willing to go the extra mile for their guest, delmont the gentlemen at the desk was nothing but outstanding as well as the ladies. will be staying there again

the staff was excellent with customer service, willing to go the extra mile for their guest, delmont the gentlemen at the desk was nothing but outstanding as well as the ladies. will be staying there again

Awesome hotel. Easy access, very clean, awesome breakfast, awesome room, adjacent room neighbors loud and obnoxious (no fault of the hotels) otherwise almost perfect. Could have used a lower rate though.

Awesome hotel. Easy access, very clean, awesome breakfast, awesome room, adjacent room neighbors loud and obnoxious (no fault of the hotels) otherwise almost perfect. Could have used a lower rate though.

Very nice property. Exceptionally helpful and friendly staff!

Very nice property. Exceptionally helpful and friendly staff!

Location is great! The staff person when we checked in wasn't welcoming but when we left the staff person at the front desk apologize and wss very friendly.

Location is great! The staff person when we checked in wasn't welcoming but when we left the staff person at the front desk apologize and wss very friendly.

Wonderful staff. Accommodating. The color choices in the rooms is not conducive to or promotes to relaxing inviting atmospheric. Disappointing.

Wonderful staff. Accommodating. The color choices in the rooms is not conducive to or promotes to relaxing inviting atmospheric. Disappointing.

Staff was extremely friendly and attentive. My room was clean and well maintained. The biggest down fall for me was my room did not have black out curtains and there was a lot of light coming in from outside.

Staff was extremely friendly and attentive. My room was clean and well maintained. The biggest down fall for me was my room did not have black out curtains and there was a lot of light coming in from outside.

Our room had several large stains on the carpet and our refrigerator did not work.

Our room had several large stains on the carpet and our refrigerator did not work.

Well located, attractive decor, good coffee and breakfast offerings, and helpful employees. Not so wild about the beds, however.

Well located, attractive decor, good coffee and breakfast offerings, and helpful employees. Not so wild about the beds, however.

When we walked in the door the two ladies behind the counter looked us up and down then rolled their eyes. She asked for my name then said nothing else until she had to ask for my card. I booked a jet tub king suite. When we went to our room it only had a shower. Called the desk she said they didn’t have any available. No I am sorry or anything. I paid extra for the tub. She should’ve refunded some of my money. The hotel was clean but check in service was terrible!

When we walked in the door the two ladies behind the counter looked us up and down then rolled their eyes. She asked for my name then said nothing else until she had to ask for my card. I booked a jet tub king suite. When we went to our room it only had a shower. Called the desk she said they didn’t have any available. No I am sorry or anything. I paid extra for the tub. She should’ve refunded some of my money. The hotel was clean but check in service was terrible!

Bailey was very nice and professional and I just loved the room so nice and clean.

Bailey was very nice and professional and I just loved the room so nice and clean.

The room was comfortable. I feel that the choices for breakfast was limited

The room was comfortable. I feel that the choices for breakfast was limited

I absolutely love this hotel. Always clean and breakfast is good. Friendly staff. I left my daughters tablet by accident and they called to let me know. I’ve have many experiences where things in other hotels go missing but very impressed they called to tell me I left something behind and mailed it to me! High recommend this hotel!

I absolutely love this hotel. Always clean and breakfast is good. Friendly staff. I left my daughters tablet by accident and they called to let me know. I’ve have many experiences where things in other hotels go missing but very impressed they called to tell me I left something behind and mailed it to me! High recommend this hotel!

very clean, friendly staff, no air freshners, just clean air best in a long while

very clean, friendly staff, no air freshners, just clean air best in a long while

Did not honor Expedia rate. And canceled my reservation without contacting me

Did not honor Expedia rate. And canceled my reservation without contacting me

Amazing staff. Beautiful rooms. Very clean. They treated us like family.❤

Amazing staff. Beautiful rooms. Very clean. They treated us like family.❤

The 1 night stay at the hotel was very nice, comfortable and clean. The staff was very courteous with a fast check-in. The continental breakfast was very good and tasty.

The 1 night stay at the hotel was very nice, comfortable and clean. The staff was very courteous with a fast check-in. The continental breakfast was very good and tasty.

Hampton are great

Hampton are great

The bed & pillows were so-so. My sleeping experience 7 out of 10 but other than that, the stay was amazing. The breakfast crew was nice and very attentive and the front desk service was awesome. The room was smaller than expected but I wil return.

The bed & pillows were so-so. My sleeping experience 7 out of 10 but other than that, the stay was amazing. The breakfast crew was nice and very attentive and the front desk service was awesome. The room was smaller than expected but I wil return.

The property was clean there was plenty of parking breakfast was wonderful they had real sausages. House cleaning didn’t knock on your door when there was a sign on it saying do not disturb.

The property was clean there was plenty of parking breakfast was wonderful they had real sausages. House cleaning didn’t knock on your door when there was a sign on it saying do not disturb.

My family always stay in Hampton inn and suites every time we visit Albany Georgia. Customer service is excellent. The room is what I expected clean.breakfast is good and service is excellent.

Clean and well decorated, nice bed

This hotel would not honor our Diamond status at Hilton because we booked through Hotels.com. Wouldn’t even change our reservation of two queen beds to a king without charging extra. Manager needs a lesson on customer service!

Clean and quiet.

Did not like the Check-in process. The agent did not have the correct information upon arrival, which resulted in poor communication between the hotel staff and Expedia staff, creating an inconvenience for me and my family.

Hotel was close to Albany State University and convenient for our stay. Room and free buffet breakfast were great...no issues and we arrived late. Very satisfied.

My stay was perfect as always. The service is great and there staff was pleasant. The rooms are super clean and the beds are extremely comfortable. I stay there everything I have to drop my daughter off to college.

We had a Great stay, the room was in excellent condition

It was great!

Staff was very professional.

Loved the decor! Enjoyed the breakfast and the 24 hr Coffee. The room was perfect!

Nice hotel. My only complaint is the shower had not been cleaned. There was hair on the shower wall from the previous occupants.

Great just like home staff fantastic ,food delicious,didn't want to get out of bed will stay everytime I visit my home town.

Stay there at least four times per year and always have a great stay!

We came to Albany for the Soul Sessions Concert featuring Te’a Milan and Angie Stone. The hotel was very clean and up to date. The staff was great and breakfast was good.

The bed was comfortable and good support for my back. Clean. Good breakfast. Recommend to others.

The location of the hotel is fantastic. It's near numerous restaurants and shopping. In fact, the mall is right across the street with numerous other stores in the area.

This is a very well maintained property. Finally, a hotel of good value with a spacious bathroom. Will stay here again!

Great stay. Comfortable bed. Modern renovations and design. Only downside was the shower water pressure.

Hotel very clean and staff was very friendly! Breakfast was well done with a variety of food offered. Would definitely stay here again!

I was so pleased with the service that I wrote the owner. They were so kind and helpful. the room clean and quiet.

I loved the big room and all of us being all together

Went to Albany for a wedding. Great experience. Clean hotel, great parking.

Enjoyed my stay. Have two complaints. The hot water was not hot enough when taking a shower. To me it was luke cold not warm...this of course can be subjective. My second complaint is that I reported the bathroom light broken but it was never fixed. Nice hotel but unsure if I would stay again because of the water.

The Hampton was in a very convenient location. Close to food and shopping and other hotels. We were there for a funeral and family were in many locations. Hampton Inn personnel were very friendly and helpful. Very clean and comfortable. Tea and coffee in the lobby!! I highly recommend.

Stayed two nights...excellent in all respects....the best breakfast I've had at any hotel.!

The room was nice and clean. After a long drive and a day of moving my daughter into college, the bed was very comfortable. The staff was very pleasant.

Only problem was our Tub did not work. We were in room 303. Shower worked fine, but tub would not fill. Other than that we had a great stay.

Comfortable beds, nice bathrooms, clean showers cozy rooms.