Holiday Inn Express & Suites Alabaster by IHG

Clean,quiet and comfortable. Convenient location

A/C made a loud noise, the TV had a black line down it ,only 1 set of washers for the whole hotel and it was under construction. Would not recommend!!

The hotel needs a little maintenance here and there. But overall it’s a decent place to stay. Staff was very nice. Breakfast was good. However the beds were not very comfortable at all. We didn’t sleep very well at all. Tip: if you reserve online and come in they charge full price and do not allow you use AAA discount. It said I would not be charged until I got there but I actually was charged.

The carpet in the room hadn’t been vacuumed. There were strings and lint all over. Bathroom sink was missing stopper. Bathroom floor had dirt around the door casing. No one at desk at checkout so I just left my key on the counter. At this price point, I expected better.

I have booked many colleagues here over the past few months for business travel. I have personally stayed here for a trip to the area. The hotel is nice. The staff is helpful and friendly. It's located close to shopping and dining options to suit everyone's needs.

The hotel was very nice and clean. The only problem we encountered was on our last night a very noisy group checked into our floor very late (1030pm) and they were very disruptive for over an hour screaming in the hallway and running around (mind you these were adults doing this)! The phone in our room did not work to call the front desk and I was not going to confront them because I’m not sure what their problem was and why they were acting like lunatics!

Spacious room. Nice staff. Good spread for breakfast. Only gripe was the solo slow elevator.

The property was very convenient to every need. A few more restaurants are coming so this will make a perfect place to stay. I would like an order pool but probably to hard for upkeep.

Very comfortable beds, and great breakfast.

Very clean room. Comfortable beds. The hotel staff were extremely helpful and always available. No issues. Will stay here again.

Everything is good

Breakfast was great! Very thoughtful layout of rooms.

All was very good looking forward to have another stay

Staff very professional and attentive to our needs. Great rooms and parking. Recommend highly!

1) "filter status" on the water fountain/bottle filling station in the hallway was red and the water was terrible 2) the tv apparently has 90+ channels, but the remote has no numberpad so the only option is to channel+/- one at a time and the on-screen guide only lists the 'local' channels (maybe 20 or so) 3) the main room light housed a collection of dead bugs 4) the sprinkler was very roughly cut into the ceiling drywall, not finished/capped at all, and we could see some of the pipes 5) and then there's the bathroom......!! • the exhaust fan did not work • the shower curtain bar was wobbly and wall tiles were cracked at both ends • the tub had sustained some damage and the so-called repair was very sloppy • something dark brown was splattered all over the outside of the full length of the tub • multiple areas of the bathroom walls had brown splatters/drips, including beside the toilet With only 1 other hotel in town right now (looks like a 3rd is under construction), I guess they can get away with charging 5-star rates for a 2-star (at best) room. Breakfast was decent, but we had better at much less expensive properties.

Everything met my expectations.

Breakfast was good, parking easy, clean rooms friendly staff

I was pleased

clean rooms,great staff, good hot breakfast

Was very good