Towneplace Suites by Marriott Aiken Whiskey Road

Everything

Very good

Everything

The staff was friendly. The room I was in was completely clean from last guest. The vent in the bathroom did not work. The hotel is near restaurants and stores

Exceptional

The hotel is centrally located in Aiken just off Whiskey road. The hotel is simple, but clean. The rooms are spacious and clean.

The staff was very friendly, helpful, and accommodating. The entire property was clean and the suite was spacious for husband and services dogs.

The closet. Didn't like the organization. For longer clothing items, your clothing didn’t hang freely.

The closet. Didn't like the organization. For longer clothing items, your clothing didn’t hang freely.

pullout bed was uncomfortable

Loved the olace

Everything

Room was in decent condition. Updates are definitely needed.

Room was in decent condition. Updates are definitely needed.

Room was clean, pretty much had everything minus a bigger pan to cook with.

Room was clean, pretty much had everything minus a bigger pan to cook with.

Spacious and convient to downtown

Spacious and convient to downtown

Everything was great no issues will be staying here when I’m in town.

Everything was great no issues will be staying here when I’m in town.

The breakfast was delicious. Ms Diane set everything up wonderfully.

The breakfast was delicious. Ms Diane set everything up wonderfully.

Everything

The hotel was clean. There was no one at the front desk. The sign said to use the phone to call front desk. It took me a minute to find the phone. It was not near the front desk. The tv in my room did not work. The front desk person did offer to change my room to a room with a working tv.

Everything was excellent from booking to checkout!!! There was nothing that I did not like.

Everything was excellent from booking to checkout!!! There was nothing that I did not like.

The room was very clean and comfortable and the staff was friendly.

The room was very clean and comfortable and the staff was friendly.

Cut my hand on the door as I was exiting the room. Looking assembly is too close to the wall. Ouch!

Cut my hand on the door as I was exiting the room. Looking assembly is too close to the wall. Ouch!

Great location would recommend

Great location would recommend

I enjoy my stay

I enjoy my stay

Superb

Breakfast was good and staff was friendly.

Breakfast was good and staff was friendly.

I did not eat breakfast, however the rooms were clean and the staff very friendly. No ironing board or iron in my room so you may want to bring your own.

I did not eat breakfast, however the rooms were clean and the staff very friendly. No ironing board or iron in my room so you may want to bring your own.

The hotel was clean. There was no one at the front desk. The sign said to use the phone to call front desk. It took me a minute to find the phone. It was not near the front desk. The tv in my room did not work. The front desk person did offer to change my room to a room with a working tv.

Poor lighting and security. Parking in the back of the building

Poor lighting and security. Parking in the back of the building

The side entrance wasn't close to an elevator. The desk clerk said it was, but it wasn't.

The room was nice. The breakfast was okay. Only one choice of meat. I only saw sausage patties and sausage biscuits. Bacon could be anotherchice. Grits would be nice. Just like you had the oatmeal, you could have had girts also. The side entrance wasn't close to an elevator. The desk clerk said it was, but it wasn't.

Landscaping was pretty. Grounds were clean, no litter. Pool looked small but clean area. Grills available to use with outdoor seating to eat a meal.

Landscaping was pretty. Grounds were clean, no litter. Pool looked small but clean area. Grills available to use with outdoor seating to eat a meal.

I like that I was given my money back The GM and the front desk staff need to be fired. They obviously don’t know the meaning of hospitality. The reservation was for a one room with a sofa”bed”…don’t be fooled! The so called sofa”bed” is a brick wrapped in vinyl. And! If you ask for a cushion, pillows, blankets….you will be told their cleaning staff is gone. Oh! And don’t display any digression cause they will cancel (not cancel) your reservation and give you 30 minutes to leave or have the police remove you. Mind you, this was at approximately 10pm with a minor. Save your money, read the reviews on their official site and stay far far away from this property! Seriously!!!!

I like that I was given my money back The GM and the front desk staff need to be fired. They obviously don’t know the meaning of hospitality. The reservation was for a one room with a sofa”bed”…don’t be fooled! The so called sofa”bed” is a brick wrapped in vinyl. And! If you ask for a cushion, pillows, blankets….you will be told their cleaning staff is gone. Oh! And don’t display any digression cause they will cancel (not cancel) your reservation and give you 30 minutes to leave or have the police remove you. Mind you, this was at approximately 10pm with a minor. Save your money, read the reviews on their official site and stay far far away from this property! Seriously!!!!

Allvwas as expected.

Allvwas as expected.

The staff treated my boyfriend like he was a criminal . I want my refund back. Very unprofessional

The staff treated my boyfriend like he was a criminal . I want my refund back. Very unprofessional

The studio room was just right.

The studio room was just right.

Exceptional

The website lied about the room type and availability.

The staff was amazing. The website lied about the room type and availability.

This place was wonderful.

This place was wonderful.

Good

When we arrived their system was down and they didn’t have our information for the stay. So that was unfortunate but we understand things happen. When we get to our room the room is sub par what are used to for Marriot standards, we were very disappointed the toilet was dirty and so was the shower. If it wasn’t a late night check in we would have went to another location. We have stayed here normally over the last 3-5 years and each year there has been a steady decline in cleanliness and service. I won’t be staying here again and I wish I could get my money back because this was a terrible experience for us.

When we arrived their system was down and they didn’t have our information for the stay. So that was unfortunate but we understand things happen. When we get to our room the room is sub par what are used to for Marriot standards, we were very disappointed the toilet was dirty and so was the shower. If it wasn’t a late night check in we would have went to another location. We have stayed here normally over the last 3-5 years and each year there has been a steady decline in cleanliness and service. I won’t be staying here again and I wish I could get my money back because this was a terrible experience for us.

Staff were very friendly and welcoming. I was upgraded to a suite which was very comfortable and spacious. Wished I was able to stay longer. The room was clean and fixtures were all updated and in good working order.

So clean and comfortable! Had everything I needed. The breakfast was great too!

So clean and comfortable! Had everything I needed. The breakfast was great too!

Where it was and the lady who checked us in The cost and the room was nasty with hair and dish were dirty ! Very uncomfortable !!! We paid 260 for absolutely horrible stay !!!

The room is spacious with a full kitchen and big (too big--lot of empty space). The kitchen had undersized and somewhat off brand appliances but everything worked. The TV's are old and small by today's standards. Sitting on the couch in the LR required squinting to set the TV. Otherwise, it was a nice unit and I had a nice stay.

The room is spacious with a full kitchen and big (too big--lot of empty space). The kitchen had undersized and somewhat off brand appliances but everything worked. The TV's are old and small by today's standards. Sitting on the couch in the LR required squinting to set the TV. Otherwise, it was a nice unit and I had a nice stay.

We travel with a small dog and are often disappointed with the accommodations. Your hotel not only accepts pets, it is a first class hotel. Clean, modern, large refrigerator and a kitchenette. Plenty of parking, easy entry, pleasant staff and a great breakfast. I can’t think of one thing that could have been better.

Seemed very clean and updated

Seemed very clean and updated

We booked 2 suites. Pleasantly surprised. Very clean and spacious. The only complaint we had was the sofa was very uncomfortable. It was the only place to sit. Our son slept on it and was not comfortable at all. Would suggest requesting a roll away bed. The staff was super friendly and accommodating. Would definitely recommend

We booked 2 suites. Pleasantly surprised. Very clean and spacious. The only complaint we had was the sofa was very uncomfortable. It was the only place to sit. Our son slept on it and was not comfortable at all. Would suggest requesting a roll away bed. The staff was super friendly and accommodating. Would definitely recommend

There was $150 pet fee which was not published prior to checkin. That is outrageous!

There was $150 pet fee which was not published prior to checkin. That is outrageous!

Easy check in. Very clean

Easy check in. Very clean

N/A

The room was very clean and the bed was comfortable.

The room was very clean and the bed was comfortable.

We tried to take a day off our stay and we’re told that because we booked through Expedia they could not refund the cost. Then they called twice to ask when we planned to check out as the wanted housekeeping to clean the room. We told them both times that as we would not receive a refund for the unneeded day that we would just stay. They were less than helpful. I understand policy however it would have been nice if they had left it and not called twice.

We tried to take a day off our stay and we’re told that because we booked through Expedia they could not refund the cost. Then they called twice to ask when we planned to check out as the wanted housekeeping to clean the room. We told them both times that as we would not receive a refund for the unneeded day that we would just stay. They were less than helpful. I understand policy however it would have been nice if they had left it and not called twice.

Very clean rooms

No power!!

No power!!

I

I

The staff was great. Very courteous. Saw a roach in the bathroom within the first hour after checking in. We DO NOT have roaches in our home so that insect did not come with us. And the ventilation system had a smell of cigarette smoke for the entire stay.

Like the kitchen here and the staff is always friendly

Like the kitchen here and the staff is always friendly

Nice place

Nice place

The sofa bed was on the floor very hard no mattress.Saw a roach. Call front desk serval time no answer. Finall answer and said they get so many complaints. This need to be told upfront. $170 too much nog worth it. As a travel agent this is horrible

The sofa bed was on the floor very hard no mattress.Saw a roach. Call front desk serval time no answer. Finall answer and said they get so many complaints. This need to be told upfront. $170 too much nog worth it. As a travel agent this is horrible

Very relaxing

Very relaxing

Nice place

Nice place

Great place

Great place

Everyone was so nice. The staff really made me feel welcome and comfortable. Would have liked more towels in our room.

The lady working the front desk during our stay was so kind and helpful! She really made us love being here. Everything was great

Pristine clean. Superior staff; friendly and efficient! Parking is not convenient due to lot placement of facility.

Receptionist made me feel extremely uncomfortable, kept asking what I was doing there if lived in the same town. Wanted to know where I was employed. Made me so uncomfortable that I didn’t even stay, I left 30 mins after check in. My house flooded is why I needed the room but I made other arrangements. Will never stay again and lost $145 because no refunds.

Receptionist made me feel extremely uncomfortable, kept asking what I was doing there if lived in the same town. Wanted to know where I was employed. Made me so uncomfortable that I didn’t even stay, I left 30 mins after check in. My house flooded is why I needed the room but I made other arrangements. Will never stay again and lost $145 because no refunds.

Extremely clean, quiet, comfortable The plastic shower inner curtain was too short. Became of that an excessive amount of water dripped on the floor during a shower.

Everything was well

Older beds.

Some people that checked in next door to me were extremely loud. After waking me up at 1am, I ended up contacting the front desk after an hour of listening to them blast rap music. The front desk immediately took care of it, and I was so grateful 😊 There was a mix up with my billing and my card but it was fixed. The place was very lovely, very clean, and accommodating. Would stay here again, and I am not the easiest to please.

Some people that checked in next door to me were extremely loud. After waking me up at 1am, I ended up contacting the front desk after an hour of listening to them blast rap music. The front desk immediately took care of it, and I was so grateful 😊 There was a mix up with my billing and my card but it was fixed. The place was very lovely, very clean, and accommodating. Would stay here again, and I am not the easiest to please.

The property waunder renovation, no hot water during my stay.

The property waunder renovation, no hot water during my stay.

I wouldn’t know because they had no room for me when I arrived

I wouldn’t know because they had no room for me when I arrived

What a lovely hotel. It has a great kitchenette. The property is walking distance to a number of restaurants and shopping

What a lovely hotel. It has a great kitchenette. The property is walking distance to a number of restaurants and shopping

In the clock/light bases. Clean and friendly staff was the saving grace here.

In the clock/light bases. Clean and friendly staff was the saving grace here.

We walked into our room it smelled like mildew, we pad 184 for one night not to be able to sleep in comfort. The bathroom was half cleaned, nasty finger prints that looked like dried up blood. Over on the wall by the lap it was a spilled spattered mess on the wall that wasn’t even cleaned up. Very upsetting especially staying in a Marriott own hotel. Worst part about it this was the only room left at this sold out hotel for the night. For the start of the check in process it was great the guy was helpful and professional the lobby looked promising, it was the room we stayed in made all this a terrible experience. Room 120

We walked into our room it smelled like mildew, we pad 184 for one night not to be able to sleep in comfort. The bathroom was half cleaned, nasty finger prints that looked like dried up blood. Over on the wall by the lap it was a spilled spattered mess on the wall that wasn’t even cleaned up. Very upsetting especially staying in a Marriott own hotel. Worst part about it this was the only room left at this sold out hotel for the night. For the start of the check in process it was great the guy was helpful and professional the lobby looked promising, it was the room we stayed in made all this a terrible experience. Room 120

Overall, just okay. The room was listed as a double queen bed, but they were clearly not.. two adults fit with little wiggle room. The evening staff was nice, they solved my initial booking issue pretty quick and got us up to the room but the staff as we checked out couldn’t be bothered with us as they were in the middle of a conversation about the coworker they hated. The room was clean, I wish room service would have came during our stay to at least empty the trash and take the linens. Good size suite for 5 people though, can’t complain at $175/night. Pretty fairly priced suite in town.

Overall, just okay. The room was listed as a double queen bed, but they were clearly not.. two adults fit with little wiggle room. The evening staff was nice, they solved my initial booking issue pretty quick and got us up to the room but the staff as we checked out couldn’t be bothered with us as they were in the middle of a conversation about the coworker they hated. The room was clean, I wish room service would have came during our stay to at least empty the trash and take the linens. Good size suite for 5 people though, can’t complain at $175/night. Pretty fairly priced suite in town.

Good place fair pricing

Good place fair pricing

Property is older, the charging sockets were very loose and most did not hold the plugs. Breakfast was really poor so much so we decided to eat out every morning.

Property is older, the charging sockets were very loose and most did not hold the plugs. Breakfast was really poor so much so we decided to eat out every morning.

Very polite staff and very clean

Very polite staff and very clean

Check in was quick. Amenities within walking distance. Clean room. Good value

Check in was quick. Amenities within walking distance. Clean room. Good value

I personally think this is the best hotel to stay at in Aiken it's always been very clean staff is fantastic there's not any loud people or music or trouble or anything like that at this hotel and every room has like a little kitchen in it with the dishwasher it's just really awesome place The housekeeping is really sweet and like I said the cleanliness is exceptional this is a really nice place

I personally think this is the best hotel to stay at in Aiken it's always been very clean staff is fantastic there's not any loud people or music or trouble or anything like that at this hotel and every room has like a little kitchen in it with the dishwasher it's just really awesome place The housekeeping is really sweet and like I said the cleanliness is exceptional this is a really nice place

I booked a room last minute for a softball tournament and wanted a hotel near the ball park. I was a little disappointed when I pulled into the hotel parking lot, it’s not quite what I imagined based on the photos online. However, the front desk staff were very friendly and the room was updated, clean, and comfortable. Breakfast the next morning was good. It’s not the nicest place I’ve ever stayed, but it was a great room for the value. I would absolutely book here again if I visit Aiken again in the future.

I booked a room last minute for a softball tournament and wanted a hotel near the ball park. I was a little disappointed when I pulled into the hotel parking lot, it’s not quite what I imagined based on the photos online. However, the front desk staff were very friendly and the room was updated, clean, and comfortable. Breakfast the next morning was good. It’s not the nicest place I’ve ever stayed, but it was a great room for the value. I would absolutely book here again if I visit Aiken again in the future.

Hotel employee charged my card again at check in (over what I paid on hotels.com) by mistake & the hotel would not fix it. The employee made a mistake and swiped my card for the room charge , instead of charging hotels.com who I already paid. Management won’t be in until Monday and I was basically told to take it up with hotels.com. Hotels dot com didn’t make the mistake the hotel did there they should be the ones to fix it. Double charging people who are traveling and not immediately taking action to fix it is an issue. Now I have to wait who knows how long and be on the phone trying to fix their mistake. Not a good experience. Tub is also broken.

Hotel employee charged my card again at check in (over what I paid on hotels.com) by mistake & the hotel would not fix it. The employee made a mistake and swiped my card for the room charge , instead of charging hotels.com who I already paid. Management won’t be in until Monday and I was basically told to take it up with hotels.com. Hotels dot com didn’t make the mistake the hotel did there they should be the ones to fix it. Double charging people who are traveling and not immediately taking action to fix it is an issue. Now I have to wait who knows how long and be on the phone trying to fix their mistake. Not a good experience. Tub is also broken.

It was good

It was good

It was nice, however, the electricity was out our last night and morning which made it difficult to get ready and organized.

It was nice, however, the electricity was out our last night and morning which made it difficult to get ready and organized.

I love that this property was clean, and right across the street from Walmart. Full kitchen in my room which worked out perfectly. Easy options for breakfast. I loved my stay here. Anytime I need to come to Aiken this will be my hotel of choice.

I love that this property was clean, and right across the street from Walmart. Full kitchen in my room which worked out perfectly. Easy options for breakfast. I loved my stay here. Anytime I need to come to Aiken this will be my hotel of choice.

We were assigned to a room that had not been serviced. Second room was dirty, clearly the carpet had not been vacuumed for weeks. Bathroom had orange mold on tiles and faucet handles and toilet had urine residue on the seat. Room was dusty and overall disappointing. I am shocked Marriot Bonvoy would allow this facility to relate to their brand. Would never consider staying here again.

We were assigned to a room that had not been serviced. Second room was dirty, clearly the carpet had not been vacuumed for weeks. Bathroom had orange mold on tiles and faucet handles and toilet had urine residue on the seat. Room was dusty and overall disappointing. I am shocked Marriot Bonvoy would allow this facility to relate to their brand. Would never consider staying here again.

My stay was absolutely amazingly. I will definitely be staying again.

My stay was absolutely amazingly. I will definitely be staying again.

Staff was awesome!

Staff was awesome!

We liked everything about the place!! The staff was friendly, the room was just right for us (2 older people), and breakfasts were fine. We would definitely recommend this hotel to anyone staying in the Aiken area.

We liked everything about the place!! The staff was friendly, the room was just right for us (2 older people), and breakfasts were fine. We would definitely recommend this hotel to anyone staying in the Aiken area.

The staff were pleasant. The breakfast was nice for a quick hotel meal. My only issue is the parking. Most of the parking is in the back of the hotel and dark. I wasn't comfortable with the parking, but the hotel and staff were great.

The staff were pleasant. The breakfast was nice for a quick hotel meal. My only issue is the parking. Most of the parking is in the back of the hotel and dark. I wasn't comfortable with the parking, but the hotel and staff were great.

There were construction upgrades going on, but nothing was disturbing or unkept. I really liked the weather board near the entrance! Hand-drawn, I believe, showing the weather for the week. The area has plenty of food and shopping options, but there are quick food options for purchase near check-in.

There were construction upgrades going on, but nothing was disturbing or unkept. I really liked the weather board near the entrance! Hand-drawn, I believe, showing the weather for the week. The area has plenty of food and shopping options, but there are quick food options for purchase near check-in.

I am requesting a full refund of the amount paid to Orbitz last night. Mark

I am requesting a full refund of the amount paid to Orbitz last night. Mark

The staff was friendly, very helpful, many restaurants within walking distance, the weather was very nice and the hotel was very clean

The staff was friendly, very helpful, many restaurants within walking distance, the weather was very nice and the hotel was very clean

The property was dated and not as advertised on the website.

The property was dated and not as advertised on the website.

The bed was a double instead of the queen that was advertised! Soup dispenser in shower was empty, toaster was broken, dirty dishes in dishwasher, no cookware, dirty coffee maker ...!

The bed was a double instead of the queen that was advertised! Soup dispenser in shower was empty, toaster was broken, dirty dishes in dishwasher, no cookware, dirty coffee maker ...!

The whole experience was terrible. We did early check in upon arrival to the room. There were pubic hairs in the tub and toilet. We complained to the front desk, they send someone to reclean and soMehow the bathroom looked worse. Staff was unhelpful and the experience was unpleasant. Don’t recommend this place

The whole experience was terrible. We did early check in upon arrival to the room. There were pubic hairs in the tub and toilet. We complained to the front desk, they send someone to reclean and soMehow the bathroom looked worse. Staff was unhelpful and the experience was unpleasant. Don’t recommend this place

For a newer remodel this place has not been taken care of. Room was clean but everything was a little beaten up and scratched. Also fire lane turned into the parking lane. Not good

For a newer remodel this place has not been taken care of. Room was clean but everything was a little beaten up and scratched. Also fire lane turned into the parking lane. Not good

3rd time staying in this hotel. Service has gone downhill. 1. Breakfast is not really breakfast. They used to have fresh eggs, bacon, etc, not it is just heated up food in plastic bags. 2. They ran out of blankets — what hotel runs out of blankets? I slept on “pull out” couch, which is one of those modern sofas that fold open into a sleeping mat. It is VERY uncomfortable.

3rd time staying in this hotel. Service has gone downhill. 1. Breakfast is not really breakfast. They used to have fresh eggs, bacon, etc, not it is just heated up food in plastic bags. 2. They ran out of blankets — what hotel runs out of blankets? I slept on “pull out” couch, which is one of those modern sofas that fold open into a sleeping mat. It is VERY uncomfortable.

I have stayed here many times before COVID. There has clearly been little investment since I was last here and the place felt run down.

I have stayed here many times before COVID. There has clearly been little investment since I was last here and the place felt run down.

Warning AC does not cool room was 75° thermostat set to 60. Usually would have left but was only there to sleep and go

Warning AC does not cool room was 75° thermostat set to 60. Usually would have left but was only there to sleep and go

We were in the lobby area that was attached to the breakfast area. We were sitting at the chairs and roaches were crawling across the tables and on chairs in the lobby! This was in the same area as their breakfast! We contacted Expedia and cancelled our reservation and this took over 30 minutes to cancel. Hotel definitely needs pest control! Can't imagine how the rooms are if this is in the lobby/breakfast area are! Come on Marriott...shame!

We were in the lobby area that was attached to the breakfast area. We were sitting at the chairs and roaches were crawling across the tables and on chairs in the lobby! This was in the same area as their breakfast! We contacted Expedia and cancelled our reservation and this took over 30 minutes to cancel. Hotel definitely needs pest control! Can't imagine how the rooms are if this is in the lobby/breakfast area are! Come on Marriott...shame!

Housekeeping did not clean toilets and they charged me $12.00 to change sheets.

Housekeeping did not clean toilets and they charged me $12.00 to change sheets.

There were some items that were missing in my room. Forks, and coffee. I had to go looking for these items. Without exception the entire staff was extremely helpful and friendly.

There were some items that were missing in my room. Forks, and coffee. I had to go looking for these items. Without exception the entire staff was extremely helpful and friendly.

Good

Good

Excellent

Excellent

On a previous review, I stated that I have stayed at the hotel at least 9 times. However, after further review, I have actually stayed for over 16 days -spanning over the last 3 years. I travel from the Seattle, WA area to the Augusta, GA area often. Needless to say, I really like staying at this hotel. All of my stays have been quite and safe … and staff members have always been helpful, polite, and professional. The breakfast offering seems to be sufficient. Normally, amongst their offerings, my party has discovered and enjoyed small yet tasty waffles with good syrup, eggs, sausage, Greek yogurt and coffee (other items may be available). Although, I have never parked in the back parking lot the lighting appears to be decent and the area appears to be safe. I have never noticed any questionable activity or persons of particular interest on or near the property. Aiken, SC seems like an extremely safe area. Regarding COVID, prior to and currently, I always wipe down my room’s furniture, appliances, lamp switches, door hardware (locks/peep hole), cabinet & fixture knobs/handles, & TV remote with Lysol wipes and/or disinfectant sprays. I have seen at least 1 staff member wearing a surgical face mask. To date, I have never seen anyone showing signs or symptoms of illness. Perhaps more importantly, I have never become ill either during or after my stay. If you are looking for a consistently quiet and safe hotel at a great value then look no further. This is a great place to stay!

On a previous review, I stated that I have stayed at the hotel at least 9 times. However, after further review, I have actually stayed for over 16 days -spanning over the last 3 years. I travel from the Seattle, WA area to the Augusta, GA area often. Needless to say, I really like staying at this hotel. All of my stays have been quite and safe … and staff members have always been helpful, polite, and professional. The breakfast offering seems to be sufficient. Normally, amongst their offerings, my party has discovered and enjoyed small yet tasty waffles with good syrup, eggs, sausage, Greek yogurt and coffee (other items may be available). Although, I have never parked in the back parking lot the lighting appears to be decent and the area appears to be safe. I have never noticed any questionable activity or persons of particular interest on or near the property. Aiken, SC seems like an extremely safe area. Regarding COVID, prior to and currently, I always wipe down my room’s furniture, appliances, lamp switches, door hardware (locks/peep hole), cabinet & fixture knobs/handles, & TV remote with Lysol wipes and/or disinfectant sprays. I have seen at least 1 staff member wearing a surgical face mask. To date, I have never seen anyone showing signs or symptoms of illness. Perhaps more importantly, I have never become ill either during or after my stay. If you are looking for a consistently quiet and safe hotel at a great value then look no further. This is a great place to stay!

Safe area, good rooms, helpful staff!

Safe area, good rooms, helpful staff!

It was very nice, the front desk receptionist was very kind and helpful. I would rate her very high!

It was very nice, the front desk receptionist was very kind and helpful. I would rate her very high!

Great hotel! Professional staff! Christopher (night front desk staff) provided us with excellent customer service throughout our stay. David (night shift front desk staff) provided great assistance to us when we left several clothing items in our vacated room. Owillinda (the manager) was fantastic each and every time I spoke with her. They all ensured that all of our items were returned to us. This is a great location with nice rooms, and honest staff. I have stayed here at least 9 times and have always had an enjoyable staff. Even the housekeeping staff members are helpful and kind.

Great hotel! Professional staff! Christopher (night front desk staff) provided us with excellent customer service throughout our stay. David (night shift front desk staff) provided great assistance to us when we left several clothing items in our vacated room. Owillinda (the manager) was fantastic each and every time I spoke with her. They all ensured that all of our items were returned to us. This is a great location with nice rooms, and honest staff. I have stayed here at least 9 times and have always had an enjoyable staff. Even the housekeeping staff members are helpful and kind.

As always very nice

As always very nice

It was very clean.

It was very clean.

They have a lady ig and roach infestation. Limited amount of handicap accessibility rooms. I made a mistake when i booked the room and the could not accommodate me. I will not stay the again. There way of making it up was to give us 1000 reward points. Like that would make up for these problems!!!

They have a lady ig and roach infestation. Limited amount of handicap accessibility rooms. I made a mistake when i booked the room and the could not accommodate me. I will not stay the again. There way of making it up was to give us 1000 reward points. Like that would make up for these problems!!!

Safe area -great value!

Safe area -great value!

Great property manager, kind staff, safe area, good value.

Great property manager, kind staff, safe area, good value.

Excellent front desk staff!

Excellent front desk staff!

Entrance and lobby had me worried because they are so underwhelming, but the one bedroom turned out to be spacious, clean, and very quiet. The sofa only sleeps one, best for kids. The kitchen was usable for basic cooking, and more appliances, like a blender or rice cooker, are available on request.

Entrance and lobby had me worried because they are so underwhelming, but the one bedroom turned out to be spacious, clean, and very quiet. The sofa only sleeps one, best for kids. The kitchen was usable for basic cooking, and more appliances, like a blender or rice cooker, are available on request.

The rooms need to be updated. The surrounding area was well maintained

The rooms need to be updated. The surrounding area was well maintained

Front desk was excellent

Front desk was excellent

Great place to stay will do it again with 5stars👍

Great place to stay will do it again with 5stars👍

The staff was a pleasure. I would stay again. The kitchen worked out good. Very spacious living arrangements.

The staff was a pleasure. I would stay again. The kitchen worked out good. Very spacious living arrangements.

Quick trip to Aiken. Older hotel but just fine, comfortable, clean and very polite and helpful staff.

Quick trip to Aiken. Older hotel but just fine, comfortable, clean and very polite and helpful staff.

Staff is wonderful and very accommodating. Rooms very nice. Facility is tucked off the main road so nice and quiet.

Staff is wonderful and very accommodating. Rooms very nice. Facility is tucked off the main road so nice and quiet.

The sample picture of your studio type is not the same what we got. I’ve thought it’s gonna be exactly the same with oven, hair dryer and like a L counter table shape in the kitchen area. The handle of the closet if where you hang your clothes is terrible. My daughter and I had an accident there. It was too tight when you go or walk to the door. It was good experience but I hope everything is accurate in your website.

The sample picture of your studio type is not the same what we got. I’ve thought it’s gonna be exactly the same with oven, hair dryer and like a L counter table shape in the kitchen area. The handle of the closet if where you hang your clothes is terrible. My daughter and I had an accident there. It was too tight when you go or walk to the door. It was good experience but I hope everything is accurate in your website.

We used handicap parking at the front door.

We used handicap parking at the front door.

Great property, great stay. We were here for only one night . I was disappointed that the pet fee was $100. I believe $50 would have been a fair fee.

Great property, great stay. We were here for only one night . I was disappointed that the pet fee was $100. I believe $50 would have been a fair fee.

The cleanliness of the hotel left much to be desired. Floods and corners in the bathroom were filthy. Carpet did not look vacuumed. There was either dog food slobber or a child’s dirty hand wipe on the ac unit in the main room There were no linens for the sofa bed in the room. When I went downstairs to ask for them, the same guy who questioned my payment earlier, handed me a stack so tall to carry that I couldn’t see over it. He told me the sofa bed was so hard that I should stack folded comforters under the sheet to make the bed. Another customer in line to check in told me the sofa bed was horrible. After an attempt to sleep on it for one night, I found out for myself that this was true.

The cleanliness of the hotel left much to be desired. Floods and corners in the bathroom were filthy. Carpet did not look vacuumed. There was either dog food slobber or a child’s dirty hand wipe on the ac unit in the main room There were no linens for the sofa bed in the room. When I went downstairs to ask for them, the same guy who questioned my payment earlier, handed me a stack so tall to carry that I couldn’t see over it. He told me the sofa bed was so hard that I should stack folded comforters under the sheet to make the bed. Another customer in line to check in told me the sofa bed was horrible. After an attempt to sleep on it for one night, I found out for myself that this was true.

I booked for a 1 Bedroom suite with 2 Queen beds & sofa bed upon checking in I received a 1 bedroom suite with 1 queen bed. I traveled from Savannah to visit my 3 kids with my fiancé. We couldn’t sleep comfortably my son slept on the floor I feel that this was unacceptable but too late to book another stay else where due to no openings and too late.

I booked for a 1 Bedroom suite with 2 Queen beds & sofa bed upon checking in I received a 1 bedroom suite with 1 queen bed. I traveled from Savannah to visit my 3 kids with my fiancé. We couldn’t sleep comfortably my son slept on the floor I feel that this was unacceptable but too late to book another stay else where due to no openings and too late.

Fantastic stay! Very clean, smells and looks new. Inconvenience having to walk a distance from parking, but overall excellent hotel. Will be back!

Fantastic stay! Very clean, smells and looks new. Inconvenience having to walk a distance from parking, but overall excellent hotel. Will be back!

Very unpleasant experience. Arrived tired at 10:30 pm. Hotel had our reservation and we had the confirmation number but they would not allow us to check in. Waited in lobby trying to sort the problem out for 3 hours. Gave up and paid for another room at 1:30am directly with the hotel. Outrageous non-disclosed pet fee. Minimal and poor-quality breakfast. No humanity, consideration or customer service.

The top of the refrigerator was dirty and the made was made sloppy.

Great room very comfortable

Because they really didnt have any parking due to working on the parking lot. I got too little sheets when i wanted to chsnge my sheets

Staff pleasant helpful. Clean safe property. Expedia botched reservation and had to cancel and book through hotel and discounts still given.

Dog friendly

Great hotel. Parking was a issue. Not enough spaces.

Everyone at the hotel was very nice and friendly!! The room was clean and the breakfast was good.

Good visit staff very friendly and accommodating

Very clean and updated room. Friendly staff

Staff was very courteous and helpful. If I'm ever in the area again, I would happily stay here.

Will not stay there again on top of paying for the room had to pay an additional $170.00

The staff was friendly. The place was quite and clean.

The hotel was not at all like the pictures. The AC did not work. We called the desk immediately. They said it was fine. It was way to hot. We checked out after 30 minutes but they charged us for a night AND THE Pet fee even though we were only there 45 minutes! Horrible!

1. Air conditioner unit in bedroom was too loud; 2. Alot of debris and stuff under ved (obviously not vacuumed); 3. Bathtub would not drain (had to remove drain); and 4. TV kept tiling and had to constantly reset cable box.

Convenient location and well-maintained hotel premises and rooms. Comfortable bed, too!