Quality Inn & Suites Aiken South

Stay somewhere else!!!

everything

Decent cheap place to stay. Breakfast was meh.

It was decent bed was comfortable

The hotel is well maintained and the staff is outstanding.

There was no luggage cart. None of the staff were very friendly except the house keeper. The carpet seemed dirty & no way would we walk on it without shoes. There were no tissues. Water leaked from under the bathtub all over the bathroom floor. I would never stay here again and would probably not stay at another Quality Inn unless it was recently remodeled.

There was an issue with the television connection.

Manager. Cannot remember his name, was working the night of April 8th was absolutely fantastic.

Not much! The bathroom was disgusting, the tub was old and cracked and clearly dirty. The back of the shower curtain looked like somebody had wiped themselves with it. There was dirt dust, and what not in the corners of the room. This facility is very much in need of a deep clean. It’s kind of like they don’t care and for the money I spent I surely expected better. Breakfast the next morning was at 7 AM for us in the breakfast area. It was very obvious. That they only set out a certain amount of things at any given time. There was like two pieces of sausage, three eggs, a muffin no option for toast or English muffins and when those things were gone, people continue to come after us. The only option these people had at that point were dry cereal, and the waffles even the fruit bowl only had two apples in it since the check-in desk and the front doors are right there basically in the dining room there were two individuals that were talking one going off shift one coming on, but no one seemed concerned about the people have anything to eat? And like I said, this was at 7 AM really really really bad customer service in my opinion.

Friendly staff. Easy parking. Close to shopping.

Disgusting, found the room dirty with bars of soap, with hair on them in the shower. In terrible condition, with paint peeling off the wall, and damage everywhere.

Outdated rooms, no elevator, breakfast was a joke.

Very dirty. Staff was nice.

Upon arrival the front desk staff was so nice. We were given a room and it was filthy. It looked like all they did was make the bed without washing the covers which was covered in stains. All of the furniture had sticky spots and debris and the shower looked like it hadn't been washed in months. When I went down, I was given another room no questions asked and the clerk was so apologetic (I didn't get his name which is so not like me because I love giving Kudos) . New room was super clean and smelled fresh. There was even a sweet note on the bed from the housekeeper. I would stay here again

There was blood stain on sheet they had to come change it and THEN the mattress protector had a big stain on it and she thought I didn't see it. Also there were no towels upon entering room and the remote control was in op sooo we couldn't watch TV we thought it was the battery but I bought some and still in op and then they didtn even take trash out n our room. And some of the staff didn't even speak English. Will not be staying here again

There was an extremely strong moldy smell in the bathroom, also by the air conditioner. I ended up being so sick that night. Also, bathtub was filthy. The front desk guy was amazing, he should apply elsewhere.

Sheet with stain

Maybe ensure breakfast items are replenished more often, otherwise it was good.

Absolutely nothing, this is a trash business scamming people out of their money. Where to start… after hiking up the stairs, oh because surprise there isn’t an elevator, and upon opening the door there were bed bugs in our room! So we refused to stay there!!! The front desk worker told me to contact booking.com and said a refund would be no problem. Well it has become a huge problem! I have not even gotten a partial refund despite not staying here and having to find another hotel last minute! I got the manager on the phone one time and he said he would contact booking.com to authorize the refund. That has yet to be done and booking.com keeps telling me that they have to have this authorization from the hotel in order to issue me any money back. I’ve called the hotel back several times and each time get Maria at the front desk who tells me only the manager is able to help me and he miraculously is never there each time I call. She supposedly is relaying messages to him but he’s done nothing to make this right. $281.44 charged to my card and I was not even able to stay here!!! Absolutely ridiculous!!! I’m beyond angry, I was completely scammed out of this money!!! This hotel needs to be shut down immediately!!!! Do not book this place, I think a cardboard box would be a better option!!!

The floors were wet all weekend from them being shampooed and the room smelled musky. By 7:45 am, the breakfast foods were gone and they were not to be replenished due to them already using 2 cartons of OJ, no bacon or waffle batter with 1 hr and 45 mins left.

Don’t waste your money. Absolutely disgusting dirty and smell horrible

Everything was fine, except for the room not being cleaned at all. There was hair in the bed and the bed like someone’s perfume so it was pretty obvious the sheets weren’t changed. Nothing was clean in the bathroom as there was hair and mucus and even dust everywhere on the top of the shower and on the hairdryer and in the back of the sink, which was evidence that the bathroom hadn’t been thoroughly cleaned in months. Unfortunately, all this isn’t that uncommon these days and even higher star more on the expensive side hotels. Apparently it’s impossible to get good prideful workers these days.

Easy parking

Had called in the afternoon to make sure I would get a room near the back door as my service dog alerts at any sound and do not want to disturb others - when I got there the guy at the desk who understands and speaks very little English puts me in a room nearer the front- room 108 - when I ame back and asked if he could move me to a room closer to the back door he said no all those were reserved- the thong is I checked - knocked on doors, no answer , no sounds - went outside all shades pulled up in each of the back rooms, no cars parked - this was at 9 pm - checked again at 1 AM - still no one in those rooms!!! I stayed here a couple of years ago when work was being done on my house and everything was wonderful ! I am handicapped physically - have service dogs for the disability - I doubt I'll be back or recommend Quality Inn -

Refrigerator truck parked outside our room. Running until after 1.30am after we called front desk. We had to leave early so had no sleep. When we were leaving a dog was loose in the corridor and peed up the wall. Very very disappointed. Guy on front desk was pleasant but couldn’t speak much English and we couldn’t speak Spanish so wasn’t able to communicate properly.

Unfriendly staff, cliental suspect

All equestrians and future visitors to Aiken should stay away from this hotel.

Rooms were not cleaned Strong smoke odor throughout Visible stains/spots on floors We requested room changes, but the replacement rooms on the first floor had identical problems, particularly the heavy smoke smell. These conditions made the rooms unsuitable for occupancy. Notified the front desk representative (Camille) immediately Attempted resolution with hotel staff Hotel supervisor confirmed the booking was through Expedia and stated Expedia would handle any refunds We were forced to book alternative accommodation.

The location was great breakfast great I did like that just i was only stay for 2 night no service was done to my room no garbage taken out no fresh towels they expecting guess to remove garbage Why no service?

Rate could have been lower

even the coffee wasn't good in the breakfast

Location was fine, breakfast was good. Our A/C unit leaked, and had water around the unit. 2nd night our toilet stopped up and we had to change rooms. I was charged for a pet fee, that I never had any pet with me, nor did I request to bring a pet, but the hotel said they couldn't refund me the $100 because I booked thru your company. I am still requesting my $100 pet fee back.

Everything. I have pictures. The closet shelf for hanging clothes was broken off the wall. the TV didnt work. The bathtub was filty and drained extremely slow. The hotel was loud in the middle of the night. I knew I booked a 2.5 star...this was flea bag.

The staff is fine. The room had a foul odor. Back to back trips that i had a problem. Will not return

Bedsheets were soiled. I asked to have them changed and it didn't happen. I've stayed here before and had no issues. This is the first time i stayed on the 2nd floor. It seems the 2nd floor is for long term guests and employees.

To the room and it was feeezing cold and the heat would not turn on AND it was at the end of a long hallway on the second floor. I had requested a low floor. When I stayed here a couple years ago I remember the hotel being cleaner and not so run down. The shower curtain is disgusting.

The front desk person was AMAZING! This review is NOT about her at all. My problem was with the room, and I was charged $20.00 more than I agreed to. Expedia quoted me one price, and then I was charged another. The bathroom was horrible. There were rings of dirt along the sides and bottom of the tub, as well as very curly hairs at the bottom; even the shower liner was dirty. Yet, the housekeeping had the audacity to stage the shower liner (cloth) and linen as if they were clean. The linen had long dark hair all in it (towels and washcloth). The mirror was very dirty. The Kleenex holder had a lot of white, dried fluid and other unidentified stuff all over it. The bathroom floor hadn't been swept or mopped. It appears the toilet was cleaned, but the toilet seat had a large crack that went almost completely through it. I booked this room to use my OneKey money and give my husband a brief weekend getaway. I am really disappointed. We were tired and did not want to take everything out of the room to move into another room. We just did not have it in us to deal with that. It was only one night, and we had both showered thoroughly at home before getting off work. So, we just decided to be happy that the bed was clean and the room was at the end, away from a bunch of foot traffic.

The room was clean but the bathtub was old and damaged. It really needs to be replaced.

I checked in easily at the front desk. The first room I was given was on the first floor. When I checked it before unpacking I found a candy wrapper on the bedside stand, and crumbs and such on the floor bedside. I asked to be moved to another room. When I walked in the 2nd room on the 2nd floor, I immediately noticed that the toilet was running. I tried lifting the lid off the back to juggle the float, but it wouldn’t budge and I didn’t want to make it worse. Then I went in the room and when I saw the blue chair by the window, I knew I couldn’t stay in this hotel. It had a large brown stain on the seat cushion. I was shocked that the chair was left in that condition. I found another place to stay. I understand that I would lose one night’s stay, and I am waiting to see if I get a refund on the other 2 nights I had booked. I just could not stay in an unclean place

Filthy room

We were\nCharged for 3 nights and only stayed ttwo night's manager refused to credit account.These people are crooks

Clean room. Staff good. Didn’t eat breakfast there. Just needed a place to sleep for the night.

Had them completely change out our bedding. They did , no problem. The air conditioner was leaking. The toilet paper roller was falling out the wall. The room didn’t smell clean. Just being honest. Other than that, the hotel is in a really good location. Staff was friendly and helpful.

No elevator. Have to walk with luggage to second floor !!

Breakfast all cold. Even coffee! Bathroom not clean. Mold mold mildew in base and corners. Shower water flows on floor.

The staff is very nice. Could be cleaner.

Friendly staff but the bathroom was filthy (Urine and hair on the toilet, dirty tub scum, shower mold, I wasn't sure of the droppings behind the toilet.

Your staff was amazing. Michael,Juan and Brittany made my stay very pleasant. I enjoyed there hospitality and friendship while I was there. They were very accommodating and helpful. You're cleaning people and maintenance were there to help with anything that I needed. You have a very good staff

Having issues getting a refund.

Safe and comfort for woman solo.

It was nice and clean and the staff accomodated us when we were early for our room

DIRTY GROSS

Usually this is our go- to hotel but this time it was a disappointment. While the hotel itself was clean- there was children's drawings on the window shade, the toilet seat looked like someone kicked it, the shower was peeling in the bottom and had hair in it, our door had indentions that resembled someone hitting the door and the keys stopped working half way through our stay. The wifi was horrible, we explained to the guy up front but he basically told us that it was the weather. And we could reset it except there were no options to reset it. When I brought my own wifi the next day it worked just fine. Not to mention, check out time is 11 and my partner was rudely awake at 10 am by vacuuming. I'm severely disappointed in this stay and would honestly like a refund because of the inconvenience.

I would stay here again!

Nice updates being made.

The staff was incredible !

Bedspreads and sheets were stained and 1 of our more had water pouring in from a storm

Need to update TVs to be able to stream from mobile device.

Stained bedding and rude front desk service that seemed like she would rather being doing anything else. As if I was an annoyance by trying to check in. I ended up leaving and driving 4+ hours home rather than stay as the room felt unsafe and unsanitary. Do not stay here

Spacious accommodation but noisy all around. Swimming pool was a lovely bonus.

WiFi wasn’t working, very annoying. Beds and pillows very comfortable. A few sketchy guests.

After i got hime i received bug bites and a rash from the hotel room i attsched few pics below. I want a refund of $115 to my card used for booking

Looks like new

Made a reservation for a handicap accessible room for the king bed and we got the property they said all the rooms were taken and we had to take a double queen room that is not handicap accessible

I had cereal the eggs and sausage looked inedible Lol

It's on Whiskey Road, so it's convenient for everything nearby. Our shower leaked badly, we weren't given any towels/washcloths and had to ask for them, we weren't given pillows, the breakfast was very poor, which is typically the best part of the hotel stay (besides the parts of leaving your hotel.) They only had waffles, apples, and coffee. Staff blamed it on the live-in people at the hotel, which i can understand, but running out of supplies at 7:30 when breakfast runs until 9 is unacceptable. Their ice machine is also broken or nonfunctional, we've stayed there twice with a year in-between visits and it hasn't worked either time

lack of breakfast food at 7 am

Very friendly costumer service.

No elevator, the bathroom was very dirty. Hair all over. The bed has a very bad squeak. The bath mat was so dirty that it could not be used. Overall this is not a place I would recommend or stay at again.

Great job

Roaches

Clean

Staff was nice and courteous however room was falling apart. First room they gave us wasn’t cleaned, so we got another one. Second room wasn’t much better. Room smelled like it used to be a smoking room, the bedspread had what looked like a cigarette burn hole and the shower was not cleaned well.

Broken shower, unacceptable!

Nice people. Room was spacious, big TV's. Comfy beds Bathroom wasn't cleaned well. Bathroom and shower had a lot of grime

We found 3 dead bugs in our room. The shower had pink rings like if hadn’t been washed in weeks. The floor was super sticky with stains very clearly hadn’t been cleaned. Asked to change rooms but nothing was available. This was after we asked for a second cleaning as well. Property is filthy and nothing was done to improve our stay. We left immediately.

There was no one at the front desk for over an hour. Have videos. Had to find another hotel in a very bad area. Further service unresponsive and still haven’t gotten my refund. Will be elevating the issue.

Staff is friendly and are trying

The property and the room were very tidy and well maintained. Staff was friendly and the beds were comfortable.

No elevator.

The staff was excellent! The room was not as clean as it could be. Stains on bead spread.

It was a good stay. The room was clean and updated. Would definitely stay there again.

I cannot recommend this hotel at this time.

Barely got my bags to the room before I decided I couldn’t stay there. The outside looks decent but as soon as you enter the lobby you are hit with a smell that continues through the whole property. Every single piece of linen on the bed was dirty and the bathroom had tons of what looked like spray foam/insulation along the border. Immediately took my bag out to the car and booked another stay.

The non-smoking room smelled heavily like smoke, there was a dog in the room right across from me, barking and whining, and no one would answer at the front desk when I called repeatedly. I probably will not stay at this hotel again. Very dissatisfied.

Had to switch rooms due to smell! Not enough towels and front desk had no extras! Bedding was dirty and had to get room recleaned!

We got in at 1am and had to wait 45 mins for our room to be cleaned. Severely under staffed.

I wasn't able to stay because of the hurricane and the motel wouldn't offer a refund.

It was very nice

A home away from home. Nothing to complain about this hotel. The staff are super friendly and the rooms super comfortable. We will definitely return.

Very nice!

Will stay again next time we are in town.

The property was clean and convenient,the breakfast was average, the coffee was always running out but beside that it was ok

The bed felt like a brick. The pillows felt like they were from Dollar General. The internet was open and we couldn’t get a reliable internet connection at all. The room keys deactivated every morning at 11 AM, so after a three day stay, this become really annoying. We were on the second floor with no elevator. Not a good stay.

Solid, clean hotel with good service and decent breakfast.

The service was nonexistent, we had to ask for linens, no trash pickup, nobody was ever at the service desk when needed.

Definitely no recommend this hotel.

Breakfast was great. Room clean.

One of the few times the pics and description accurately represented real life. I would stay here again and again.

2. Carpets stained 3. Floors sticky 4. Bed extremely uncomfortable 5. Walls destroyed I will be contacting management and disputing charge.

None

Blankets were dirty

The owner was sooo nice and very accommodating. The place was clean and the morning front desk lady was so helpful! Even helped us find a ride to our event bc there were no Ubers to be found! Top notch service!

Everything was wonderful except the bed was not comfortable at all!

No elevator. Real problem

The location was convenient, the biggest issue we had was nobody cleaned our room during our stay. We had to request towels for the next day.

Had some issues with a bug. The night staff was hard to get a hold of. The day staff was nice. The owner wasn't very friendly and was later getting there then his staff said. I had to come back after the tournament to try and get it resolved

I made reservations 3 weeks prior when I arrived to check in my room was not available. It had been giving away. I had to settle for a different room. The shower was dirty. The bathroom did not have a fan so when you got out the shower it was steamy. The tv was unplugged I had problems with that. No discount was provided was in the inconvenience of my room being unavailable. The ice machine wasn’t plugged in. Went down for breakfast at 7:30am and it was almost empty (breakfast 6am-9am). Lastly parking was limited

Well, I wasn’t able to check in my first night because the desk was unmanned so that was very annoying, And I had to get a hotel next-door at the Hampton, which was awful, but I able to check in the next day and was very pleased with the hotel.

Quiet, breakfast fair, clean, few amenities

Room stunk due to mold, mildew, mustyness ?? Tried to spray in room - didnt help. Nobody could help on checkout to get some credit - we woke up with sore throats!! breakfast bad - out of everything! Worst Quality Inn we ever stayed at !!!

Not so good

What stood out for me while staying here was the kindness and helpfulness of the staff. I wish that I had asked for a few more names but I will mention Lu and Jackie at the front desk. Jackie was so generous with her time as she assisted in booking a future stay. Maintenance was readily available to correct an issue with the tv. The property was clean and well cared for.

Multiple times the key card stopped working which was really frustrating.

They sorted it but it was very inconvenient

Great stay for the masters

I was very pleasantly surprised by how clean the room was. The front desk staff was very welcoming & helpful.

Your hotel was clean, quiet and convenient. The lady at the front desk was welcoming and helpful. We even received a gift bag of goodies! We would definitely stay with you again!

Shower area not good. Needs upgraded

It was great everyone was friendly the room was great and you had everything within walking distance

The property was clean and looked recently updated. The check in was great, the staff was friendly. The beds were comfortable and the sheets were surprisingly soft!

Nice, clean place. Would stay again. Convenient location

Room was clean, bed was comfortable and was quiet. Breakfast was pretty much non-existent. Went down and 3 tray warmer had nothing in them and could tell there hadn't been, but some girl that had been sitting in a corner chatting with a guy was watching us and as we walked away said she would get them refilled. Since no lights were on over the trays and they were clean we knew nothing had been in them. Sitting inside the lobby area that evening chatting with friends, no desk attendant was there but sign said to ring for service. Man walks in, rings bell a couple of times no one responds. He asked us if anyone was there and we said we checked in during the afternoon and there had been. Tried calling the hotel number and got no answer. Man said he was going next door to the Hampton Inn. Poor management.

I have checked in twice recently, and the gentleman helping me is always so friendly, upbeat, and super nice. I come back because i know I'll get great service.

Safe and comfy

I have stayed at a lot of Quality Inn’s. Some are nice and some are not so nice. This one was very nice. The beds were comfortable and the rooms were very comfortable and clean. The check-in was easy and Luke, I think that was his name, was very pleasant. The area that it was in was around all types of restaurants in a Walmart was about a five minute drive.

Safe

Everything was gr8

I had stayed here previously with no issues. This time, too many issues. First they had to double check that my room was clean. Then the bathroom was ok, missing towel bars. When I came back to my room on my 2nd night, my bags had been gone through. I know this as my bag and toiletry bag was fully closed, velcro and all, even though I had left it open. I went to the front desk & finally had someone explain what was going on. Seems they did NOT check me in the 1st night, they thought my room was vacant & removed all my items & put them behind the front desk. They later realized their error and put the items back. Will not be staying here again - and will not recommend

Very clean. Great service

no tv remote, staff had to look in 5 other rooms, some bugs

The stay was ok. The bed had one bottom sheet, no top sheet. Breakfast cold eggs, and not many choices. The room was quiet.

Where to start? There was no front desk attendant. I was left sitting in the lobby ringing the bell and calling for a half an hour before someone came in. I received the wrong room keys. The bathroom shower grab bar had been ripped out of the tub. Morning breakfast was rubber and there was a crazy lady in the lobby talking to the TV. Could not get out of there fast enough.

Nice property I would stay there again

Check in was quick and easy. Rooms clean and safe. Will recommend during masters.

The beds were very comfortable and the staff was very friendly. Downside was there was almost no toilet paper (had to go aske for some), no Kleenex (empty container), ice machine broken (staff said it was getting fixed next day), and there was a cockroach in the back of the building both nights we came in the back door (closer to our room. I did enjoy my stay for the little time I was there.

I gave it a four star on the cleanliness only because the room smelled like cigarette smoke

Nice upgraded Quality Inn that was clean. Just what we needed for the night.

Breakfast was not worth my time, did not even had cream for the coffee. The place does not smell clean and although it looks like they have made some renovation they need to keep the place clean. Lots of restaurants and stores close by. I stayed 3 nights and they did not come to clean the room at all during that time. Will not go back and will not recommend it either.

The only issue I had was with the stench of marijuana every night. It would deep from the hallway in to my room.

Room was dirty upon arrival. We did not stay there. Found another hotel.

All the staff members I interacted with were friendly and helpful. The hotel was clean and comfortable.

Very clean

Hair all over the bathroom and in both beds. A/c leaks and drenched the floor. The best part- roaches. Also 7 kids running up and down the hall for 4 hours banging on everyone’s doors.

My family and I traveled from Jacksonville, FL and stayed here on 8/18/2023-8/20/2023 for a family get gathering. The staff was very helpful and friendly. Our room was great. My only concern was there was no elevator available, so we had to climb stairs. I would recommended this hotel to others but I personally would not revisit because of the lack of an elevator. I have serious back issues such as a fusion and walking up and down the stairs can cause me pain.

Our room smelled of smoke. The carpet floors were damp. My slippers were sticky on the tile after walking on the damp carpet. There was a huge water stain above the shower. The elevator and ice machine was out of service. Breakfast only had waffles, fruit, cereal, and yogurt. We will never stay here again!

Front desk lady was easy on the eyes. Beds were comfortable and Target right next to the hotel was convenient.

Friendly staff, clean and well worth the cost