Garner Hotel Aiken South by IHG

Nice stay check in took way too long and WiFi would not connect for my room and I was told they couldn’t help and needed to call support.

I liked that the floors were hard surfaces and not carpet- that made everything feel cleaner. The bed was very comfortable- but it was very high- I am 5’1” and it was difficult to get into the bed. The staff was very friendly and accommodating.

Our arrival was late in the evening on a Saturday. Although the location had complementary breakfast, our breakfast on both Sunday and Monday breakfast was cold. Tuesday evening after we spent the entire day out our bathroom wall decided to give way to loose and falling tiles. Our room phone did not work and for client amenities for laundry service, three out of four machines were out of order and we spent our visit time in a local laundromat. I would not recommend this location for another stay.

Great little hotel that is budget friendly and very pleasant. Excellent staff who take pride in their jobs. Little extras like cookies, fruit water and 24hr coffee that tastes great. Carpets in the hallway could do with replacing.

Carpets in the hallway could do with replacing.

Everything No wifi

No wifi

It was safely tucked away, very refreshing and very clean There was nothing not to like. Very nice and so was the staff. Definitely will stay again!!!

It was safely tucked away, very refreshing and very clean There was nothing not to like. Very nice and so was the staff. Definitely will stay again!!!

Location

Location

Convenient location, comfy beds and pillows Breakfast could have more choices and been hot. Hallways were noisy.

Convenient location, comfy beds and pillows Breakfast could have more choices and been hot. Hallways were noisy.

Room was clean

Great location and friendly staff

Great location and friendly staff

Exceptional

Good ac. Breakfast was adequate. Beds were comfortable. Good location. Faucet was about to come off sink. Everything else was good.

Good ac. Breakfast was adequate. Beds were comfortable. Good location. Faucet was about to come off sink. Everything else was good.

Exceptional

Lady at front desk very nice. Lots of places to eat very close. Very quiet at night, rooms clean and friendly staff 70% of America has a dairy allergy. Every hotel should have some type of alternative milk for coffee or cereal. Luckily Starbucks not far. The loose tiles outside shower are scary.

Very clean and staff were super friendly Breakfast was kinda bland

Lady at front desk very nice. Lots of places to eat very close. Very quiet at night, rooms clean and friendly staff 70% of America has a dairy allergy. Every hotel should have some type of alternative milk for coffee or cereal. Luckily Starbucks not far. The loose tiles outside shower are scary.

Very clean and staff were super friendly Breakfast was kinda bland

Great location, clean, safe and good price. Hot and cold breakfast offered.

Great location, clean, safe and good price. Hot and cold breakfast offered.

The employees were very service orientated. Liked everything.

The employees were very service orientated. Liked everything.

Everything

Bad

Great staff and clean rooms

Good. No waffles though. Didn't have glasses in the room for water.

The location was great but the staff were amazing. The pool wasn’t open when we went in March. I understood it wasn’t in season but the weather was hot enough to have it open. The complimentary breakfast was okay, could have given a little more options. Like pancakes or waffles. Other than that everything was great.

Yes

The rooms were a nice size, plenty of usable space and storage. On a scale of 1-10 for cleanliness we would give it a 7.5 because there was some detail cleaning that could done. The beds were comfortable, sheets were comfy and clean too. The breakfast was unfortunately nothing to write home about but we made it work with the bagels, juice and coffee. Some of the staff smoking right outside the front doors, limited front side parking, could use a more detailed attention to cleaning and the shower door allowed water to pour out if you didn’t have in the exact right spot.

The property is up to date and clean. Rooms are modern. The front desk staff is friendly and helpful. Didn't have breakfast so can't comment on that. Beds and pillows comfortable. Good location, close to food and amenities. The walls are paper thin and the people all around us were so incredibly loud, well into 1-2 a.m. And we had to get up at 5:30 so it made for a difficult stay. The guests here seem to be in large groups. You cannot control the room temperature and it was set at 74. (This isn't reasonable when the temperature outside is in the 80s.)

Breakfast was not good. We don’t want breakfast tacos. We wanted waffles or bacon.

So staff was friendly. Mostly clean They fact that I was moved to a total of 3 rooms and every time I came back to go in room keys didn’t work.

Breakfast could have been much better there was not much to choose from.

Outside of the hallways smelling like smoke, the bathroom looked clean. The young woman at the front desk was so uncomfortably and unusually rude at our checkin. The bed made so much noise. It sits on a meddle box. It looks like an electrical box outside of your house.

The cleanliness of the room and the friendly staff.

Nice staff, clean quiet room

Location in Aiken was fine. The value for very basic amenities was sub-par. I realize that the B\"brand" Garner is a budget model, but the price should reflect this modesl.

That is was quiet an I could fall asleep within minutes of my head hitting the pillow. I got to room to sleep. Because I don't get sleep at home much since I sleep in the living room an all kids have A room of their own. So slamming doors an dogs barking is what keeps me up. An for me to sleep 13hrs was a blessing it was much needed.!! I'd enjoy sleeping at this hotel anytime again!! Everything was great

The bathroom smelled like marijuana. At first it was only the bathroom, so we closed the door. However, by the time we returned from dinner the whole room smelled like marijuana.

Very nice and clean room.

The breakfast was A1 The tv was discolored the elevator looked worn down everything looks old and outdated

Staff wee great and location perfect for what we had going on In Aiken. The shower was dirty, also didn’t have the soap dispenser filled ( good thing I had brought a bar of soap) floors were dirty, very thin walls, windows and doors. You could hear everything going g on outside and I dice the hotel. Breakfast was terrible not many options.

The hotel was nice and clean, I did not get to eat the breakfast. I needed to check out two days early and they stated that they could not do it because I booked with a third party. She also stated that booking gets a fee and even if someone checks out early you keep the money. I did not like that my money was kept.

Bed was to soft, no coffee in room, no cups of any kind in room.

Clean facility

Front desk person and oatmeal. Toilet and phone both not working, heating/cooling mechanisms confusing.

The only thing good about the breakfast was the cinnamon rolls and the location and the staff was great. Majority of breakfast is poor and the rooms. Multiple stains on beds and walls throughout the room and stuck roller blinds

Staff was great and they provided everything my mother and I needed for our stay. Tabitha was a ray of sunshine and made every return to the hotel a pleasure. The rotating flavored water and on demand fresh ground coffee were excellent touches. I definitely recommend this property.

This place was reasonably priced, comfortable, and the staff was friendly.

Very nice place good staff

Room was very clean. Staff was so nice. I wasn’t crazy about the breakfast fare. And the flavored water was not for me. Too strong and not natural. I’d rather have lemons or oranges in the water or just plain. Coffee was excellent. Like having the snack items available.

Room was spotless, Maids were very helpful

Staff was nice. Hotel was clean and comfortable.

Room not fully stocked.

Please stop charging my card

The staff was excellent!

The staff, especially Cindy, was very helpful and made our stay perfect.

Our stay was nice and clean but the walls are thin and we heard washers and dryers as well as dogs outside barking all night long. The hotel was well kept and really good just hard to rest with all the noise.

Rooms were immaculate. We thoroughly enjoyed our stay!

Nice staff

Nice location

Nice, convenient location. The staff is very friendly. The hotel rooms are clean, spacious and they offer daily cleaning service and breakfast

Thanks !😊

The garner location is incredible with dining and shopping close by. It’s also minutes from downtown Aiken.

Great place to stay

Will not book again

Decent room

The property was bright and shiny. My second pillow on the bed did not smell fresh and there was not enough toilet paper in the bathroom..small thing but it true.

N

The room was not the best with a cockroach walking on the wall while watching tv in the evening. Partial my fault I accidentally booked 3 night and only wanted 2. The person at the desk was not sure how to do a refund for one night so tried to get us to stay longer. Someone was supposed to call me back the next day and never did. I called and left 2 messages about my refund and never received a called back. When I check my credit card, apparently I got a partial refund.

Never did figure out how to make the TV work.

The first time I stayed here, there was dust visible on the tables in the room, I thought maybe it was just an oversight so I gave them a second chance. When I stayed the second time I was placed into a room with stains on the sheets and holes. The second room, they placed me in had stains on the sheets and the third had stains on the sheets, as well as the air conditioner being broken. I packed my bags and went to a different hotel.

Nice and quiet reasonably priced

I haven’t seen a roach in years. I found one in the bathroom.

Very clean, very comfortable

Looks like it’s newly renovated but the colors are awful and the room lighting is just bad in both color and intensity.

An older property nicely redone. Good value.

It was truly a comfortable stay!! This hotel was very clean!! I would stay here again and the rates were very reasonable. Ms Sonya was just a joy, her personality was amazing!

Everything is going good the place is nice.

Everything was great and clean

Front desk staff Ms. Tabitha was proficient and professional during my stay. If i needed anything she quickly obliged. The hotel is conveniently located near several stores Dollar tree, Walmart, cvs too many to name . Restaurants are close by as well.

This could be a 4-5 star if some maintenance was done

We enjoyed to night. Beds were very comfortable and fresh. Very nice.

Overall, the property was clean, and the checkin was great!

Hot breakfast. Clean. Pillows that are soft but have some body.

The property is easy to find. We arrived late and there were still a few dining options open within a 10 minute ride and a Walmart directly across the street. The hotel room and facilities were very clean. I had a great nights rest! The staff was friendly and accommodating; they didn’t miss a beat. I love that they use Dove products too. It eliminated the need for me to use my own…a definite plus and convenience. In all, I was very impressed with my accommodations and the price was very fair. It met and definitely exceeded my expectations…thank you!

Great experience

Hotel was clean, we have service on our stay was very nice come back to the hotel and found it with clean sheets everyday and towels!!! We definitely stayed here again.

Like the fact that when you turned the hot water is was instant

Clean room friendly staff

Bill and Cindy. NJ

The staff here go above and beyond to accommodate guests and their needs! The hotel is clean and well maintained. The breakfast area is closely monitored and cleaned. The outdoor pool offers a pleasant waynto relax and unwind

Room smells like cigarettes. People smoking weed outside and people from the neighborhood came to the pool to swim.

Very clean property inside and out, including the outdoor pool. Well stocked breakfast with fresh hot bar and ample choices on the cold bar. Convenient location in a good area. Courteous & friendly staff. I recommend and would stay at this property again.

Very clean property inside and out, including the outdoor pool. Well stocked breakfast with fresh hot bar and ample choices on the cold bar. Convenient location in a good area. Courteous & friendly staff. I recommend and would stay at this property again.

My room was clean and comfortable. The staff was very nice at check in.

Very good experience

Room was clean and comfortable. It lacked things usually furnished such as cups, plastic bags for dirty clothes. There were no vending machines available. Snack items were available but could only be purchased with cash.

The front desk lady at night was super great. The AC fan needs to be tightened fit was hitting the side wall and made a god awful noise. The breakfast needs to be attended. There was nothing there both times I went. Disappointing.

Newly renovated

We stayed here while in town for a wedding. The staff were very nice, but the room left a lot to be desired. The baseboard in the corner had fully peeled off the wall, the lamps were crooked, and the mattress felt cheap. The lights in the room were terrible blue lights, something more fitting for an office than a place for sleeping. The rest of the hotel looked updated, so I was expecting more from our room.

The rooms you could hear every noise possible from other rooms. Dogs barking and waking people up at 2-4am. Garbage truck outside window was loud at 5:30am. Breakfast wasn’t ready until after 7:30am when we were told at check in that it would be ready at 6:30am on a Saturday morning. The rooms were clean and nice but not a lot of space in the bathroom area to have privacy to get ready without waking other family members up.

The tv didn’t work

Upset wouldn’t allow late check out.

The location was great.

Near to airport

Nice hotel, pet friendly and in the heart of Aiken. Hot breakfast with waffles, eggs and sausage. Laundry room on site.

I liked the hotel and location but I will book on the IHG webiste going forward. I arrived and needed to cancel my trilp and unfortunately the Expedia website was not helpful and the hotel said they could not help me.

There was blood on the comforter, sheets, and pillow case. The bathroom flooded after taking a shower. We left.

The hotel was clean and new, the staff was friendly and helpful, and the price was great.

My stay at this hotel was absolutely magnificent.I will definitely be staying again. Nicole was extremely nice and friendly. Thanks for everything.

I wouldn't stay there again if I didn't have to. The walls are paper thin. We were given a joining room with a family that was very noisy and had a dog. They woke us up at 4:30 am being very loud. The staff was loud in the hallway bright and early. Barley got any sleep.

Clark was friendly and welcoming. Check in was fast and efficient. With express checkout leaving was effortless.

Very nice hotel for the same price we paid last weekend for another one that was nowhere near as nice. Definitely will be staying here again.

There are no towel hangers anywhere. The toilet had not been properly cleaned as it had dried urine on the back where the lid attached to the seat.

The property and staff were very nice, but it is my third time staying here in a couple months and have had problems getting the TV to connect and play channels

I booked through Expedia because the rate was less than direct through IHG. The price was non refundable and I understand. But mid morning my wife called me to tell me that we had a water leak in our refrigerator and I needed to get home to resolve. I called to cancel and because it was an Expedia booking, no refund. As a result, I paid for a room I didn’t use but IHG got their money. In the future, no IHG properties and will be sure to let everyone know my experience.

Traveled for work, great location. Friendly staff, clean room, cozy bed and great price point.

Easy check in. Friendly staff. The ac unit in the room could use some TLC.

Under some remodeling construction. Fit requirement of a cheap bed for the night.

Amazing stay very friendly staff! Room was comfy great shampoo and body wash- not fancy but comfortable!

Smallest room money can rent.

Close to everything

The hotel was under construction which I wasn’t aware of until check in so stuff was everywhere. I was rather disappointed with my stay and the room was rather dirty.

Very nice

very stink

2:34pm- arrived and was told room was not ready, wait 30 minutes and come back 3:20pm- came back, was given room key and told it might be ready by front desk, went to hallway and saw house keeping was in almost every room, and they said my room wasn't ready and front desk didn't tell them it needed to be cleaned. Then house keeping and front desk staff got into argument and front desk staff later came down and threw key at staff and said a few choice words. Manger came in and was informed by front desk staff as to what happened, she paid no attention to customers in the lobby waiting, including myself. Grabbed the phone and walked off. Pool area was nice. Rooms were clean. Lots of lumber laying around front door.

Great

The property was disgusting. We were in town for a death in the family and had been up and driving over 18 hours when we got to the hotel. There was no security lock on the door. The carpets in the hallways and room was filthy. The closet door came off when my husband opened it and hit him in the head. The shower door was covered in soap scum. The bathroom sink didn't drain. The bed was at least acceptable enough to sleep in since we were stressed and exhausted. We left the next morning and the front desk person was rude and very unpleasant. I am still fighting to get my money back for the nights I didn't stay. I would not recommend this hotel to anyone.

Cleaning

Staff are great

Carpet in hallways and rooms are nasty

It was nasty

Clean, located in a very nice area with lots of shopping and food options

We honestly thought the hotel was closed. It is taped off, half painted and there are roofers working and throwing trash all over the parking lot from the roof. They put us on the top floor and we had roofers at our window and making noise all day and until dark. There was roof debris in the pool and the workers were jumping in fully clothed.

It was cut shrubs around building just like someone came and cut and left there also shingles all over

The room smelled horrible I had to ask for another one. The shower head sprayed everywhere and it was spots of old blood on curtain towel stuffed in a hole in the bathroom ceiling

This is my second trip to Aiken and I love that everything is so central from the hotel, the staff is supper friendly I would definitely be back. I know they are still I. The process of renovating so that’s always good.

Not crowded around the pool area.

Room was very dirty. Was not cleaned before we arrived. Bed sheets were ripped. Hotel needs to be updated & cleaner.

The staff was friendly and helpful.

This hotel was disgusting and in very poor condition. There was exposed carpeting drywall, and an overall dingy appearance and smell. The woman working the front desk was consistently away for more than 15 minutes at a time. There were multiple times where we needed her assistance urgently, and she was not available and not kind. The continental breakfast was disappointing. Overall, this is the worst hotel we have ever stayed at.

Let’s just say I should have read the reviews first. For starters, the third floor hallways had NO ac. You step off the elevator and get hit with a wave of hot air. The hallway carpets are stained and there are bits of trash everywhere. The rooms with double beds are tight. You had barely enough squeezing room between the bed and the standing closet. The shower had long black hairs stuck to the wall. The carpet and the comforters had stains. The curtains had what looked like mildew and a definite cigarette burn hole. For four of us, we used the 3 towels provided the first night. We asked for new towels the next day (the room was cleaned up but fresh towels were not left) and they told us there were no towels. We finally got only 2 fresh towels the third day there, after once again being told there were no towels at all. Breakfast was limited but decent. I will however say that one housekeeper was wonderful! She recognized us on our last day there and made sure we got clean towels again. When we checked out and left a pillow, she came down to our car to give it to us. She was a sweetheart!

Let’s just say I should have read the reviews first. For starters, the third floor hallways had NO ac. You step off the elevator and hit with a wave of hot air. The hallway carpets are stained and there are bits of trash everywhere. The rooms with double beds are tight. You had barely enough squeezing room between the bed and the standing closet. Our shower had long black hairs stuck to the wall. The carpet and the comforters had stains. The curtains had what looked like mildew and a definite cigarette burn hole. For a family of four, we used the 3 towels provided the first night. We asked for new towels the next day (the room was cleaned up but fresh towels were not left) and they told us there were no towels. We finally got only 2 fresh towels the third day there, after once again being told there were no towels at all. Breakfast was limited but decent. I will however say that Jackie with housekeeping was wonderful! She recognized us on our last day there and made sure we got clean towels again. When we checked out and left a pillow, she came down to our car to give it to us. She was a sweetheart!

Great place

Quiet

Staff was rude my entire stay.

I didn't like the room 321 the bathroom had mildew at the corners. Everything else was fine.

AIR CONDITION WAS NOT WORKING PROPERTLY.

Location

Decent hotel. Small rooms but overall, pretty clean.

Probably the worst hotel I have ever stayed in...filthy.

Nice quiet

People were great. Rooms and hotel need some work.

Both nights of my stay the electronic keys would not work and I had to go to front desk to have them reprogrammed. Room was in horrible condition. Drawers would not stay closed, broken glass in picture frames, no battery in smoke detector, lamp shades torn, lumps in carpet, A/C did not work properly and very noisy.

Lots of paint spilled on the carpet all over the room and hallway

Rooms were under construction, and second room was dirty. Breakfast was dismal and was completely lacking. Staff was not at front desk during check in and took more than 15m to show up

Although they’re going through renovations, the hotel is exceptionally clean and the front desk women are extremely nice. I stay here every week and it’s my favorite hotel in Aiken, SC

Property was under construction which wasnt an issue. except the fire alarms were covered in plastic and fire alarm in the room had no batteries. Staff said fire alarms still work when covered with plastic bags.

I am always thankful for a place to rest my head but I will not be recommending this hotel or returning here in future stays in Aiken. The staff that I encountered were wonderful, friendly, and helpful. The state of the hotel was not good and I am not even close to a picky person. The bed was clean and comfortable but a lot of the outlets didn’t work, the furniture was falling apart, the rug was dirty, the toilet seat was peeling, and the coffee maker water reservoir was full of coffee grounds which rendered it useless. Every smoke detector on my hallway was covered with a plastic bag and taped up (obviously they had been painting but yikes!). However, the breakfast was good and the coffee was delicious.

Other than the door being hard to open, everything was fine. And when I first got into the room, there was a dirty rag on the bed

The property is in the process of a face lift, though it did not affect our stay. The room was clean and the staff was friendly.