Fairfield Inn & Suites by Marriott Aiken

The gentleman at the front desk at check in was so nice!

Clean, friendly staff, breakfast was good.

I was in a rush to get ready to go out and meet friends for dinner and as I went to get ready and take a shower I discovered that I did not have any towels. There were face and hand towels but I didn't have any bath towels. It took 10+ minutes to get towels. When I went to shower I discovered a used hand towel hanging on the shower curtain rod which I assume was left by the previous tenant. While showering I ran out of liquid body wash. In addition, there was a bit of mold around the water line in the toilet bowl. I don't think it had been washed in a while. When I complained to the manager he said: "I will look into your complaints." I have stayed there before but I will never stay there again.

Passable

Hotel was pretty clean. Room was very clean. Breakfast was good. Check the hours if you’re going to eat breakfast. Closed at 9 and 9:30. I’m not a fan of cleaning the room on request. I think this should be listed on booking pages. If I’m paying $750 for four nights, they should bring new towels and empty trash at least.

I booked the hotel because I wanted to use the pool and they couldn't open it... I was very disappointed

Na

Breakfast was good. Clean environment. Great energy Na

Very good

Friendly clean convenient

The breakfast had a lot of variety, the staff + front desk were kind, the room was clean + spacious, and it was a good stay.

Front desk staff the best. Lady doing the breakfast was better than best

Very good

m

Breakfast was very good

Average

Superb

The breakfast was a nice start to the day. The location was convenient.

The breakfast was a nice start to the day. The location was convenient.

Swimming and people Nothing

Nothing

The manager and staff at the front desk were rude at check in and made us wait in the lobby for ou

Breakfast staff were great. The bathroom needs makeover, very outdated. Room was fine.

Exceptional

Rooms mediocre, no major flaws and were clean. Washer/ dryer were ancient and needed to dry twice fo each load.

Staff were excellent. Jerome was exceptionally friendly and helpful.

In door pool

Good breakfast and very friendly staff

Nice place to stay 😊

Everything was very clean. Staff was super friendly & morning breakfast was fabulous.

It was ok. Clean but it lacked the little things that make stays more like home. The one exception is the 24 hrs a day coffee in the lobby which is super thoughtful for early risers like me and the People were great however.

Noisy. People were outside our room laughing talking until 2am

I always stay here because the rooms are clean, the staff is so nice, the breakfast ladies are the best in the country!

Location and staff (when arrived and next day - not when I left (front desk guy)). Bathroom was dirty, floor sticky with foot prints on the floor, shower was dirty, water was difficult to turn off. The bed sank to the middle. Pillows were terrible - had standard size pillows on a king bed- too small. I spoke to the front desk and they told the cleaning staff. Cleaning staff didn't not clean the dirty bathroom. They didn't empty the trash cans, nor make our bed. The room could of had another chair - too much open space. VERY DISAPPOINTING considering what I paid a night.

Location and staff (when arrived and next day - not when I left (front desk guy)). Bathroom was dirty, floor sticky with foot prints on the floor, shower was dirty, water was difficult to turn off. The bed sank to the middle. Pillows were terrible - had standard size pillows on a king bed- too small. I spoke to the front desk and they told the cleaning staff. Cleaning staff didn't not clean the dirty bathroom. They didn't empty the trash cans, nor make our bed. The room could of had another chair - too much open space. VERY DISAPPOINTING considering what I paid a night.

Courteous staff, nice breakfast lady

Was given a room of lower class and expense yet was told they cannot do anything to a Booking. Com reservation! I feel that was total BS!! Housekeeping never once stepped foot in our room on Thursday. The manager told me that he had to give them the holiday off! Excuse me!!! Hotels and motels are a 365 day service. Also.... The room was disgusting! There was poop stuck to the sides of the toilet. We reported it but nothing was done. The poop was still stuck there when we checked out on Friday morning, November 28, 2025.. I feel certain I was overcharged as we did not receive the king studio that I paid in advance for. I have also charged $20 each day that we were told would only be charged if we charged anything to the room. We did not charge anything to the room but it is going on Tuesday, 12/01/2025 and the $40 has not been credited back to my card. I know it's not a lot of money but it is principal!!! See above!!

breakfast was ok /should have sausage and gravy or corned beef hash/pan fries/chicken ala king on biscuits//I just hope the menu changes a couple of days of the week//

Clean and staff very friendly. Good choice.

I was there from Thursday-Sunday Thanksgiving weekend, and my experience was HORRIBLE! There wasn’t ANY room service during my stay, front desk staff were exceptionally unprofessional, just to name a few grievances. I will NEVER stay here again.

Management was very rude.

Was given a room of lower class and expense yet was told they cannot do anything to a Booking. Com reservation! I feel that was total BS!! Housekeeping never once stepped foot in our room on Thursday. The manager told me that he had to give them the holiday off! Excuse me!!! Hotels and motels are a 365 day service. Also.... The room was disgusting! There was poop stuck to the sides of the toilet. We reported it but nothing was done. The poop was still stuck there when we checked out on Friday morning, November 28, 2025.. I feel certain I was overcharged as we did not receive the king studio that I paid in advance for. I have also charged $20 each day that we were told would only be charged if we charged anything to the room. We did not charge anything to the room but it is going on Tuesday, 12/01/2025 and the $40 has not been credited back to my card. I know it's not a lot of money but it is principal!!! See above!!

Excellent

Clean rooms, breakfast was ok. Parking area was poorly lit and could be hazardous at night

Parking area was poorly lit and could be hazardous at night

For the same price, I would stay somewhere else next time.

Everything was great.

I’ve always liked Marriott properties. Good location. Clean. Plenty of parking. Mattress was too soft. Bathroom not comfortable for older people. Low toilet and no hand rails to help pull up or Stabilize.

I’ve always liked Marriott properties. Good location. Clean. Plenty of parking. Mattress was too soft. Bathroom not comfortable for older people. Low toilet and no hand rails to help pull up or Stabilize.

Quiet and clean with friendly staff

our room 325 shower had excessive mold in walk-in shower where walk met floor. they moved us to new room for our second night.

Clean room, great location for our needs and easy walk or drive to restaurant and grocery option.

Great

Staff was helpful and the lady taking care of breakfast was friendly and checked on everyone.

Clean and nice people but loud AC made it hard to sleep

We enjoyed our stay. The first night we couldn't watch TV because there wasn't a remote. It was taken care of the very next morning. Very clean facilities and the staff was very professional and accommodating. The breakfast wasn't as goid as other Fairfields weve stayed at around the country.

Entire hotel needs a facelift

The Fairfield Inn of Aiken SC was clean we were met with friendly check-in staff and the housekeeping staff was equally as friendly. The morning morning breakfast staff was just as friendly and when we were checking out we were greeted by a front desk clerk who greeted us in the same friendly manner. The rooms were clean, as were the elevator and the breakfast bar. The breakfast was hot and yummy. Full of a variety of both hot and cold choices to choose from. We will definitely be back to stay here again in again in the future as our needs arise bringing us to Aiken overnight.

Close to downtown Aiken.

Very convenient and well kept.

This hotel was in a quiet place and seemed to be pretty safe area. The rooms are a bit dated, but they were clean and all we needed for the night. We chose a Queen Suite room and it was very spacious. We would stay there again.

Nice spot

Love Fairfield. Beautiful hotel. Close to everthing in old town Aiken. Everything looked new, spacious and so clean! Desk staff very helpful. Cleaning staff are gems!

N

Nice area, nice staff, great breakfast.

This hotel was not great. The room had a terrible mildew smell and after leaving our clothes and bags smelled like mildew as well. The toilet was not cleaned and not even flushed during cleaning. The floors of the hotel room were damp as well. Definitely not a good experience.

It was wonderful!

We loved the pool, everyone was friendly, and it was quite clean.

Nice stay.

Very comfortable room and the best breakfast bar!

Staff was very friendly. Great for our overnight stay. Restaurants near. Downtown was amazing. People were very nice

Clean and very nice. The gym had free weights and the breakfast was excellent every day different.

The staff are welcoming and supportive of your needs. The site was clean and well kept. Over all, an excellent stay

Convenient for me and friendly staff

Christopher was extremely helpful as I left a gold purse chain behind. He called me and is returning it. That is excellent service. Thank you

…

Very nice

Easy check in. Clean room. Well decorated.

Excellent friendly clean rooms. Property keep very clean. Close to everything. Would definitely recommend.

Great customer service

very nice

Nice heated indoor pool with plenty of towels. Generous suite for family of 5. 2 TV’s. Separate living area with sofa bed. Large bathroom. Friendly staff. Great breakfast

Nice clean motel with appropriate amenities at a reasonable price.

The best place to stay in Aiken!

Liked the spaciousness of the room. Staff very friendly and accommodating. Some maintenance issues: shower door and toilet need attention. Second stay in a calendar year.

Amazing staff

had a great stay

,

The bathtub had some mold that should be cleaned. Other than that, everything was fine

Close to my Mom's home, so convenient. No availability of 2 Queen bedrooms so had to share bed eith my sister.

Decent hotel. Nothing spectacular but staff very helpful and friendly. Would stay again

Safe location

Very nice hotel. Would stay again!

Very cordial and professional check- in staff. Great breakfast. Exceptional cleanliness. Walking distance from downtown. Best Fairfield l’ve visited!

quiet, easy to check in, friendly staff, clean room, convenient location to the horse show grounds

I was coming in for a family reunion after hosting a family reunion at Fairfield in Jacksonville FL which got great reviews from my family. My stay here however was one of the most disappointing visits I've had in years. The toilet seat was not cleaned at all seeing that hairs were atound the top and #2 stains were on the seat. I immediately went back to the front desk and was about to ask for new room but I had been on the road for almost 5 hours and just wanted to change and go to my family event. They had someone come and clean the bathroom again. When i was about to change i notice one singular pillow on the sofa and the other one missing. Ive never been in a Marriott hotel with one pillow on a sofa chair. Lastly, the bed cover had black specks all over the top of it like lint or debri coming from the AC vent. I pulled the cover off to see if it would accumulate on the linen but it didn't which told me it wasnt the AC. I just slept with the top cover folded back. Ive been here 3 to 4 times this year but i might have to select another hotel if this type of housekeeping is the normal.

Knocked on my door in the morning to get my credit cards.

Our first impression as we drove up to the property was moderate. The area was fine, nothing spectacular. We were there for a horse show at Stable View, and the location of this hotel worked well. Once inside, we were pleasantly surprised. The staff was very nice, and the hotel (while worn in places) was very clean. Breakfast was nice with a decent selection of items. The indoor pool was very small, but we never saw more than 2 people using it. The gym facilities were nice. We would stay here again; we only wished they accepted pets.

The Gentleman who checked me in on Saturday was very informative and very pleasant.

So far its the only hotel I'd rather stay in Aiken SC.

Staff very friendly. Room clean. Really need to extend the breakfast hours. 9:00 is way too early for those on vacation. Even 10:00 would be doable. Other than that, great stay!

been staying there for years

The hotel is old, has great appearance on outside, but they need to work on some of the things in rooms. TiB had a terrible water stain in it. The tub needs to be pulled up and replaced. The closet door was off the track, so it was extremely hard to get in and out of. One night was tolerable, but I think if you wanted to stay multiple days. You may need to request that these things are done before staying. I’m sure they have better rooms, but our selected room was very poor and not worth the price we paid for room.

This hotel is the classic "lipstick on a pig", photos looks nice, but underneath it's just an old hotel. The rooms smell (weird odor in all rooms - old ac?), leaking pipes, doors stick, plumbing loud and fixtures sticky, ac took a long time to get cold. If it weren't for having paid in advance on a short stay over, we would found somewhere else to stay. Very surprising since Fairfield Inns are usually nice. Additionally, there is a hotel across the parking lot that is run down.

Very convenient and plenty of restaurants in the area. Staff were exceptional!

Staff was excellent. AC in lobby has been broken for over a month Lack of water pressure in shower

Room was dirty no shampoo or body gel 1 bed looked slept in pool had so much chlorine in it you could not breath in the room so could not swim

it was convenient to nearby restaurants. Also, it was quiet and we felt safe. Signs posted that were some renovations going on, we noticed two of our light bulbs were out in our room (one in the wall sconce and one in the corner lamp or at the desk) I think. Overall, we will definitely stay again. :-)

Did not clean our room between the two days - standards no longer include clean rooms ?

The staff were amazingly professional and helpful.

The tub was also rusty and had dark spots. The air conditioner was also not very efficient.

so we could not swim with grand child.

Undergoing renovation to be fair. There was more outside lighting at the hotel next door. I can see how it may feel unsafe to some. I checked in @ 9 or so. Clerk had music playing a little loud. He turned it down some when I came in, off would have been better. He was a pleasant person. I had to change rooms because my first room smelled overpowering of bleach. I called the front desk and got no answer but I didn't get hassled about the change. Both rooms were spacious and very clean. Otherwise an uneventful stay.

This location was being renovated. The pool and gym were closed. The breakfast was not good and the front desk staff were not friendly. I checked out a day early but was told I still needed to pay for the entire stay. I will not stay at Marriott again.

We didn’t like the loud doors when they went shut on the rooms. Everything else was excellent!

I wish they would have been upfront with me about the property was being remodeled.

There was no lamp on the table in between the beds. I moved the lamp to the right of the TV over between the beds. Room was very clean. Very friendly and helpful staff.

Despite the renovations the property was quiet and comfortable. Staff was very nice and accommodating. Rooms were very clean. Pillows could be updated they’re pretty soft or give more options of a firm and soft on bed. The AC in the room didn’t have a thermostat but it worked. For the price we paid I think the value was pretty good.

Was not aware of the construction on the property until I arrived. The bedding was dirty and smelled of Body Odor. Doors slammed all night long. Will not stay there again.

Hotel was being renovated. Ours had been beatifully done. We were completely satisfied!

They charged us for two nights an never stayed there. They was under construction was a safe place to park our car. Couldn't find the rear entrance to even try to check in. We went to the Country Inn and suites by Raddison in Aiken and checked in and spent the one night.

There was work going on

Was expecting a pool no one informed us that there renovations and still got charged full price no one offered a discount the place was totally under construction and we should have been contacted I would have found a different hotel

Major renovations ongoing! No warning at booking. Front desk people had an attitude about it. Do not book!!! The room itself was clean. Access to the building was very difficult while handling a suitcase. Dreadful experience.

Spite the property undergoing a renovation at the time of our stay, things seem to be clean and well managed

What lady at the front desk when I checked in with very courteous and kind, and I couldn’t find the location had to call her three times and she was very very very very nice

Quiet and clean

My only criticism: the rooms need lighting over the bed. Too dark to read.

Very nice room and the breakfast was great!

Checking in was a complete nightmare, I get there and I haf to wind up paying.$89.00.more dollars after using my $100.00.afterpay gift card and it took an 1hr.1/2 to get an ok email from you all before I could get a room...I was hot, tired, aggregated and hungry. Mind you I got there at 9:00 and didn't get a room til almost 11:00. Not what I expected at all, I thought going through yal I would have saved money and everything would have been taken care of and I could walk right in show my id pay the difference and that be it, not the case here and I'm very upset with the situation, and also the rate for last night was $148.00 and I can't figure out why I had to pay $189.00.

The hotel was clean and the staff was very nice.

We spent a night here before our going to a practice round of The Masters. Great place to stay. We were impressed with the size of the rooms.

Breakfast was excellent for an included benefit.

It’s just a poorly maintained, low-end property. The closet door was about to fall off, the toilet ran all the time, took forever to refill.

The room did not have USB plugs. The regular power plugs did not work to charge electronics. Some light bulbs were burned out. Microwave and coffees pot not connected and not obvious place to plug them. Although the room was clean, the hotel is poorly maintained.

Friendly folks

Was very quiet and comfortable for the first two nights of my three night stay. However, on the third night someone let their kids play in the hallway till midnight which isn't much fun when you are getting up at three to go on a long drive.

Great check in. Beautiful spacious room!

Everything is/was great. Only negative is the outlets in the lamps barely work

Good

Stayed here several times. Always easy checkin, staff is always nice and professional.

A dirty towel was left on the back of the bathroom door and a washcloth was left in the shower.

Spacious rooms and super clean! Friendly staff and near stores and restaurants!

Staff was professional. Beds extremely comfortable. Hotel was very quiet.

Had a great stay would definitely recommend.

Location was close proximity to our tennis tournament

Was only in town for 1 night but the room was very comfortable and clean. The staff was very friendly and helpful.

Average

The staff is amazing. They’re personable and customer oriented.

This was a clean and friendly hotel and a great value!

Not what i expected from a Marriott property or old and musty. My check in was fast, card ready when i walked up but no room cleaning; apparently i was supposed to request service at check-in but i was unaware until i returned the next evening and realized my room wasn't cleaned. I won't do another Fairfield Inn in the future.

Staff at front desk very friendly and tried to be helpful but very little information about Aiken. Too bad.