Abuja Continental Hotel

Pls assign nice room next stay with balcony

There is very little to complain about except that the cost was not competitive, even more expensive than a comparative accommodation in New York city.

Staff were very kind and helpful eg Amaka there was construction going but it okay because it was temporary

The location is good. But the restaurant connected to the hotel is exposed and outside the main building. These is no ambiance link to the mainbuilding. The seating looks old fashioned and aged Complete the renovations , add some doctors and plants wijting the long hall ways. Wall decors and artifacts too. There was no single decorations in the Resturant and hall ways.

The friendly staff, scenery and the swimming pool. The rooms were old and ugly. Room 916 wqsnt renovated.

I am not a breakfast so early but, the staff was exceptionally nice and friendly. continue doing a wonderful job also, along with the many different choices that there was to choose made everything very enjoyable. N/A

Great location, clean rooms, very polite and accommodating personnel. 4 bottles of water per day per room. Breakfast included is good with a great variety! great gym and swimming pool area. It is under reconstruction, and there is dust, a paint smell, etc. The spaces that are not yet reconstructed are pretty old. The Air conditioning is either cooling or switched off, but it doesn't stop reaching a particular temperature. The first night, I didn't switch it off, and in the morning, it was 17 Celsius.

Gym and pool are top notch. The new textile (towels, bed sheets) is of premium quality. Bar side pool is fun! Great live music and staff is cordial. Construction work is still going on and sometimes results in brief power outages. They need to also upgrade their spa rooms. Doesn’t feel like you are in a top hotel’s spa.

Room was to a very high standard Some work still being done to the exterior

Generally, the staffs were friendly and helpful. E.g., the initial room I was booked into was not prepared and the staff (Chimuanya Mberekpe) was apologetic and prompt in relocating me. The breakfast buffet was excellent. Unlike the customer service received on ground, the customer service when calling from abroad is poor. The phone numbers provided on hotel website and booking.com are almost unreachable. When finally reached, the attitude is quite laxed. More improvement is required here. The hotel is quite big and it would be handy to have a map of the grounds available in each room. This way individuals do not need to rely on asking questions. Although the staffs were helpful with directions. I did not appreciate the smell coming from the drain in the steam room and as a result did not entirely enjoy the experience.

Breakfast The waiting time before checkin

This hotel management are fraudulent for lack of a better word to use. I got to the reception with my husband, they collected payment and did not tell us that their air conditioner was not working. I had to ask why the reception was so hot before I was told. The manager on duty Joseph pleaded that by 5:30pm maximum the air conditioning would be restored. We waited till 10pm and still no air conditioner working. I couldn’t get a refund at that time and absolutely nothing was done. Imagine paying £168 for one night and we slept in heat! The room was stuffy and boiling hot. The level of deception is insane and to think this hotel management feels comfortable not refunding me my money after we checked in at 3pm and suffered overnight. Words will never explain how useless this hotel is and how pained I am about how my hard earned money was wasted all because I thought I was paying for comfort. I am bitter towards this hotel and I will never advise anyone to waste money staying here. I am simply asking for a full or partial refund.

The hotel is in an excellent location, right in the middle of Abuja. We ran a conference at the hotel, and fair play, the new conference centre is superb really well done. I was also upgraded on arrival to a suite of my own which I really appreciated. The pool area, the gym and paddle/tennis courts also top rate. The hotel is incredibly dated, back to the days of the Sheraton Abuja, which Abuja Continental took over from a couple of years ago. While the new owners have built a terrific conference centre, the quality of the rooms and restaurants is relatively poor by comparison. However, you do see transformation everywhere, and by the next time I come here, I expect big changes will have been made.

Very good

Good

Very good

The breakfast was good and clean It was very dirty; the bed sheets were full of spots and hair. Additionally, the hotel is under construction, which caused a lot of noise. The reception staff were not honest. I wanted to book a meeting room, but they didn’t have a fixed price. Initially, they told me the room cost 1 million. When I rejected that, another staff member tried to convince me to take a better rate of 800k. Then, another staff member noticed that I wanted a meeting room, so she offered it to me for 500k.

Exceptional

The staff at the reception was super kind and helpful.

Amazing staff good selection of food Huge property and landscape Nothing much (i booked a superior room) which was outdated and i pay for an upgrade to get premium room which was new and modern